First Premier Home Warranty Review (2024)
Written by
Reviewed by
Established in 2020, First Premier Home Warranty is a newer player in the home warranty industry. We evaluated the provider based on its plans, coverage, and pricing. While it did not make our list of the best home warranty companies, we have outlined what you should know about First Premier Home Warranty as you consider plans to cover your home’s most valuable systems and appliances.
Our Take on First Premier Home Warranty
We rated First Premier Home Warranty a 4.3 out of 5 stars. The company scored points for offering coverage for valuable items such as your HVAC, plumbing, and electrical systems, while it lost points for having slower response times than some of its competitors. First Premier Home Warranty might be worth considering if you’re prioritizing affordability, as the monthly cost and service fee we were quoted came out lower than prices from many other providers.
Pros and Cons of First Premier Home Warranty
What Plans and Coverage Does First Premier Home Warranty Offer?
First Premier offers customers two home warranty plans—a premier plan and a premier platinum plan, each available in a monthly or yearly contract option. The premier platinum plan is the most comprehensive, encapsulating all major systems and all major appliances. Homeowners interested in protection for systems and appliances not included in the core plans also have several options for add-on coverage.
| Coverage | Premier Plan | Premier Platinum Plan |
|---|---|---|
| Plumbing System | ✔ | ✔ |
| Plumbing Stoppage | ✔ | ✔ |
| Water Heater | ✔ | ✔ |
| Whirlpool Bathtub | ✔ | ✔ |
| Electrical System | ✔ | ✔ |
| Oven/Range/Stove | ✔ | ✔ |
| Cooktop | ✔ | ✔ |
| Built-in Microwave | ✔ | ✔ |
| Dishwasher | ✔ | ✔ |
| Garbage Disposal | ✔ | ✔ |
| Trash Compactor | ✔ | ✔ |
| Ductwork | ✔ | ✔ |
| Garage Door Opener | ✔ | ✔ |
| Ceiling and Exhaust Fans | ✔ | ✔ |
| Sump Pump (Permanently Installed) | ✔ | ✔ |
| Air Conditioning System (2 Units) | ✔ | |
| Heating System (2 Units) | ✔ | |
| Refrigerator | ✔ | |
| Clothes Washer | ✔ | |
| Clothes Dryer | ✔ |
Optional Add-Ons
To further customize your plan, First Premier Home Warranty allows you to purchase the following add-ons at an additional charge:
- Well Pump ($75)
- Septic System ($100)
- Septic Pumping ($60)
- Water Softener ($35)
- Sump Pump ($25)
- Additional A/C System ($75)
- Additional Heating System ($75)
- Additional Water Heater ($75)
- Second Refrigerator ($35)
- Stand Alone Freezer ($35)
- Refrigerator Ice Maker ($35)
- Free Standing Ice Maker ($35)
- Additional Garage Door Opener ($50)
- Central Vacuum ($25)
- Pool/Spa ($150)
- Additional Spa ($150)
- Limited Roof Leak ($50)
How Much Does First Premier Home Warranty Cost?
| Plan Option | Cost |
|---|---|
| Annual Premier Plan | $379+ per year |
| Monthly Premier Plan | $43+ per month |
| Annual Premier Platinum Plan | $419+ per year |
| Monthly Premier Platinum Plan | $50+ per month |
Customers can either sign up for a shorter-term, monthly plan, or they can pay for the full year upfront. While homeowners who purchase an annual plan are locked in for 12 months, they can save over $100 for the year.
First Premier Home Warranty charges the standard $75 service fee when a technician visits your home to resolve an issue. This cost falls on the lower end of typical service fees in the home warranty industry.
State Availability
First Premier offers home warranty coverage in the following 44 states:
- Alabama
- Alaska
- Arizona
- Arkansas
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- New Hampshire
- New Jersey
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
First Premier Home Warranty Reviews: What Are Customers Saying?
First Premier isn’t accredited by the Better Business Bureau but currently holds a B rating with the organization. At the time of this review, the company holds just over a 3-star average rating from approximately 400 customer reviews.
Here are a few customer reviews from the BBB:
“First premier made my life so much easier, the technicians came out and fixed my water heater hassle free, I will recommend them to my neighbors.” — Aaron H. on 1/24/24
“Don’t go with this company! They make it impossible for you to cancel with them. The take forever to even look at your claims and then they deny the claim. They are a waste of money and time. I’m very disappointed in the customer service as well. Terrible company.” — Ses R. on 9/19/2023
Our Final Take on First Premier Home Warranty
First Premier offers one of the lowest service fees in the market and advertises a robust network of technicians. Unlike many of its competitors, this provider offers optional roof leak coverage. However, its response times and the length of its workmanship guarantee come up short when compared to other major home warranty companies.
If you’re not sure whether First Premier Home Warranty is right for you, see how the company stacks up against other top home warranty providers on key metrics. We recommend getting quotes from several providers so that you can compare prices and choose a plan that fits within your budget while providing the essential coverage you need.
First Premier Home Warranty vs. Competitors
| Provider | Monthly Cost | Service Fee | BBB Rating | Years in Business | States Covered |
|---|---|---|---|---|---|
| First Premier Home Warranty | $43–$50+ | $75 | B | 3 | 32 states (Not including AR, CA, CT, HI, IA, LA, ME, MD, MA, MN, NV, NH, NM, OR, SC, VT, WA, WY) |
| American Home Shield | $29–$90 | $100–$125 | B | 52 | 48 states (all but AK and HI) |
| Select Home Warranty | $44–$48 | $60–$75 | B– | 10 | 47 states (all but NV, WA, and WI) |
| AFC Home Warranty | $38–$62 | $75–$125 | B | 12 | 49 states (all but HI) |
| Liberty Home Guard | $49–$60 | $65–$125 | NR | 5 | 49 states (all but WI) |
If First Premier Home Warranty does not offer service in your state, or if you’re looking to compare cost and coverage options with other companies, we recommend getting free quotes from American Home Shield, Liberty Home Guard, and Select Home Warranty:
Company Information
- Company name: First Premier Home Warranty
- Company type: Private
- Year founded: 2020
- Headquarters: 2918 Avenue R, Brooklyn, NY 11229
- State availability: 44
- BBB rating: B
Frequently Asked Questions
What is First Premier Home Warranty’s cancellation policy?
You can cancel within the first 30 days of purchasing a plan. If you cancel after 30 days, you’ll receive a prorated refund minus a $75 administrative fee. It’s important to keep in mind that coverage under your First Premier Home Warranty plan doesn’t begin until 30 days after you purchase your plan.
Does First Premier Home Warranty cover preexisting conditions?
First Premier Home Warranty doesn’t cover undetectable preexisting conditions.
Do I need a First Premier Home Warranty if I have homeowners insurance?
Even if you have homeowners insurance, it’s recommended to purchase a home warranty plan to protect yourself from out-of-pocket expenses associated with repairing or replacing an appliance or system. Homeowners insurance only covers structural damage to your home that’s caused by theft or natural disasters like a fire or hailstorm.
Our Rating Methodology
We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys.
We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
- Additional coverage items
- Annual coverage cap
- Home systems coverage
- Major appliances coverage
- Obstructed wall coverage cap
- Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
- Average monthly cost
- Cost flexibility
- Lowest service fee
- Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
- Brand reputation
- Policy change flexibility
- Sample contract availability
- Workmanship guarantee length
- Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
- Claims process
- Guaranteed response time
- Service flexibility
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.
