American Home Shield is a veteran in the home warranty industry and one of the best home warranty companies available to homeowners. The company has been in business for five decades, provides comprehensive coverage, and demonstrates excellent customer service. Keep reading our American Home Shield review to learn about the company plans, pricing, and customer reviews.

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Our Take on American Home Shield

We rated American Home Shield a 94 out of 100 and named it the ‘Best Overall’ home warranty company. It’s extensive plan options, nationwide availability, five decades of experience, and B rating from the BBB make it a good investment for homeowners.

Pros & Cons

Here are some pros and cons of using American Home Shield:

✔ Has generous coverage caps
✔ Does not require maintenance records
✔ Allows customers to choose a $75, $100, or $125 service fee
✘ Not available in Alaska
✘ Repairs only guaranteed for 30 days
✘ 14,000+ complaints in past 3 years

Affiliate Link Star Rating BBB Rating Monthly Cost Service Fee
American Home Shield
B $40–$58 $75–$125
Liberty Home Guard
A+ $40–$60 $65–$125
Select Home Warranty
C $36–$38 $60–$75
First American Home Warranty
B+ $36–$38 $75
Cinch Home Services
B $35–$62 $100–$150
AFC Home Club
B $38–$54 $75–$125
Priority Home Warranty
C+ $33–$47 $70
HomeServe
A+ $38–$63 $65–$76
American Home Shield
Star Rating
BBB Rating B
Monthly Cost $40–$58
Service Fee $75–$125
VISIT SITE
Liberty Home Guard
Star Rating
BBB Rating A+
Monthly Cost $40–$60
Service Fee $65–$125
VISIT SITE
Select Home Warranty
Star Rating
BBB Rating C
Monthly Cost $36–$38
Service Fee $60–$75
VISIT SITE
First American Home Warranty
Star Rating
BBB Rating B+
Monthly Cost $36–$38
Service Fee $75
VISIT SITE
Cinch Home Services
Star Rating
BBB Rating B
Monthly Cost $35–$62
Service Fee $100–$150
VISIT SITE
AFC Home Club
Star Rating
BBB Rating B
Monthly Cost $38–$54
Service Fee $75–$125
VISIT SITE
Priority Home Warranty
Star Rating
BBB Rating C+
Monthly Cost $33–$47
Service Fee $70
VISIT SITE
HomeServe
Star Rating
BBB Rating A+
Monthly Cost $38–$63
Service Fee $65–$76
VISIT SITE

American Home Shield Plans & Coverage

American Home Shield plans provide coverage for some of the most important items in the home. The company offers three plans:

  • ShieldPlatinum: Best for Comprehensive Coverage
  • ShieldGold: Best for a Basic Combo Plan
  • ShieldSilver: Best for Major Systems

Note: The ShieldGold plan has a lower appliance coverage limit than ShieldPlatinum.

American Home Shield Plans

Item CoveredShieldSilver™ShieldGold™ShieldPlatinum™
Air conditioner✔️✔️✔️
Heating units✔️✔️✔️
Ductwork✔️✔️✔️
Built-in exhaust, vent, and attic fans✔️✔️✔️
Main breaker and fuse panel box✔️✔️✔️
Doorbells and chimes✔️✔️✔️
Interior electrical lines✔️✔️✔️
Ceiling fans✔️✔️✔️
Garage door openers✔️✔️✔️
Interior plumbing lines✔️✔️✔️
Toilets✔️✔️✔️
Faucets and valves✔️✔️✔️
Whirlpool tub motor and components✔️✔️✔️
Water heaters✔️✔️✔️
Rekey✔️✔️✔️
Air filter discounts✔️✔️✔️
Refrigerators-✔️✔️
Ovens / Ranges / Cooktops-✔️✔️
Dishwashers-✔️✔️
Built-in microwave ovens-✔️✔️
Garbage disposals-✔️✔️
Instant hot/cold water dispensers-✔️✔️
Washers-✔️✔️
Dryers-✔️✔️
HVAC tune-up--✔️
Roof leak repair--✔️

Optional Add-Ons

In addition to these home warranty plans, American Home Shield offers coverage for five additional items that you can include with any plan. You can get pricing for these additional items when you go to the American Home Shield website and request a free quote.

Here are the five optional add-ons:

  • Electronics extended warranty
  • Pool and spa
  • Well pump
  • Septic pump
  • Guest unit

American Home Shield Pricing

American Home Shield’s home warranty prices are in line with industry averages. Plan pricing will depend on where you live, the type of plan you choose, and how many add-ons you include in your coverage.

Plan Pricing

In general, American Home Shield costs between $40 and $58 per month. If you choose a $100 or $125 service fee, your monthly premium will be cheaper. We recommend filling out this simple online form to get a free quote for plans in your area.

Service Fees

In addition to a monthly premium, customers pay a service call fee, a one-time fee paid to the contractor who comes out and addresses the system or appliance in question. American Home Shield costs vary depending on the service fee—the company lets customers choose the service fee they want: $75, $100, or $125.

Typically, a lower service fee means you’ll have to pay more each month, while a higher service fee means you’ll pay a lower amount every month.

American Home Shield State Availability

American Home Shield offers home warranty coverage for homeowners in 49 states nationwide. However, it’s not available in Alaska.

American Home Shield Reviews

AHS has been an accredited business with the Better Business Bureau (BBB) since 1997 and has received a B rating* from the organization. The BBB rating is based on the number of American Home Shield complaints received from the public and other company information—customer reviews are not included in this rating.

In general, American Home Shield home warranty reviews from existing customers are a mix of positive and negative reviews. Some customers are happy with quick fixes and an easy claims process, while some complain about denied claims and negative experiences with on-site technicians.

Take a look at a few American Home Shield reviews on the BBB:

Submitted a claim on a Friday and the appliance was fixed on Monday!” — Alan A., 7/20/2021

Customer service to the max and can’t beat the price for all the coverage you get!” — Diana S., 7/19/2021

I have been an AHS customer for 3 years now and have had 0 good experiences with them reimbursing for repair work.” — JV, 7/7/2021

We also received this feedback from one of our readers:

They capped the water heater at $600 (not $6000), which in my state (WA), didn’t come close to coverage. I paid $75 each to two of their contractors for quotes, each of which were $1500.” — Tammy B., 6/22/2022

*BBB rating is accurate as of May 2022.

Our Conclusion

The This Old House Reviews Team rated American Home Shield 94/100 and named it our best overall provider. AHS’ coverage is among the most comprehensive in the industry, gives you the ability to choose your own contractor, and has customizable service fees.

If you’re ready to sign up for a home warranty with American Home Shield, get a free online quote for pricing in your area:

If you’re not sure American Home Shield is right for you, see how the company stacks up against the competition and consider getting free quotes from each company to better understand your options.

American Home Shield vs. the Competition

Provider

Best For

Monthly Cost

Service Fee

BBB Rating

Years in Business

States Covered

American Home Shield

Overall

$30–$75

$75–$125

B

50 years

49 states (Not including AK)

Select Home Warranty

Lowest Deductible

$41–$47

$75

B

9 years

46 states (Not including NM, NV, WA, WI)

First American Home Warranty

Value

$37–$50

$75

B

37 years

35 states (Not including AK, CT, DE, HI, IL, LA, ME, MA, MN, NH, NY, ND, RI, VT, WI)

America’s First Choice Home Club

Customization

$38–$54

$75–$125

B

11 years

48 states (Not including CA and HI)

Liberty Home Guard

Trustworthiness

$45–$55

$80

A

3 years

48 states (Not including WA, WI)

Company Information

  • Company name: American Home Shield
  • CEO: Rex Tibbens
  • Years in business: 50 years
  • Telephone: 833-850-4092
  • Address: 150 Peabody Place, Suite 301
  • City/State: Memphis, TN
  • Zip code: 38103
  • BBB rating: B

Frequently Asked Questions about American Home Shield

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.