Select Home Warranty holds a C rating* from the Better Business Bureau (BBB). Select has mixed reviews from consumers. Some appreciate Select’s easy sign-up process. However, several consumers note that Select is difficult to reach when filing a claim. Others were dissatisfied with low reimbursement amounts.
Our team gathered a mix of positive and negative customer reviews from third-party review sites, including Trustpilot, Best Company, Consumer Affairs, and the BBB.
*BBB rating accurate as of July 2023
Here are several positive customer reviews:
“Came over to Select Home Warranty from Choice Home Warranty and couldn’t be happier. I received an ADT alarm system, and the technician came fast to install it.” — Alessandra, July 16, 2023, on Trustpilot
“Full disclosure: I just signed up, and I haven’t had to make a claim. As I started to fill out the form, I received a call from a knowledgeable rep who answered all my questions. After shopping around, the platinum package seems to give the coverage I need at a price far lower than the competition.” — April M., July 15, 2023, on Trustpilot
“Our experience with the company was great! They answered all of our questions and tried to find the best package for us. The representative was friendly and patient. The service was awesome! Barb M., July 15, 2023, on Trustpilot
“My sales agent clearly explained the terms of Select’s home warranty policy so that I could compare it with the coverage under my current home warranty policy (with a different provider). He also was very responsive to several detailed questions that I had regarding the policy provisions.” — Stephen, May 1, 2023, on ConsumerAffairs
“The sales representative was exceptional with his customer service. Explained what was requested and gave us the time and assistance needed to move forward with SHW.” — Tyler F., July 13, 2023, on Trustpilot
Here are several negative customer reviews:
“When I purchased my last home, I got a warranty through Select Home Warranty. I have filed six claims. Four on my furnace, one on my hot water tank and one on my garbage disposal. The only contact I got was it wasn’t worth their time to come out for my garbage disposal. They told me to buy a new one, they will send me $75 but won’t install it. They did not respond to any of my calls for the furnace. When I called to cancel service and asked for a refund, I was told they would only refund me $115.20 from a year’s policy paid in advance. All they wanted was for me to extend the service. Terrible customer service doesn’t provide the service that is stated in the contract.” — Carol A., April 20, 2023, on BBB
“If I could give them no stars, I would. Do yourself a favor and find another home warranty company. They are cheaper for a reason. They deny most claims and will only reimburse the bare minimum. If you obtain this warranty, read your contract within the first 30 days for full reimbursement.” — Torre N., June 29, 2023, on Best Company
“Could not find a technician, and if they did, they were not qualified to do the job. All foreign phone reps and very frustrating. We had the AC go out in the heat of the south at 90 degrees, and they still don’t have someone four days later. First sent someone who wasn’t even HVAC certified, and then they canceled at the last minute anyway.” — Shelli, July 11, 2023, on ConsumerAffairs
“I submitted a cooktop sparks non-functioning claim about a month ago; the contractor intentionally inflated the repair cost to about $600. The SHW only wanted to pay $150. So, it will cost me $450. I found a local repair shop that could fix it for $200. The home warranty is not worth it at all. The warranty is a joke! I am glad that I only signed up for one year contract.” — Kevin W., July 3, 2023, on Trustpilot
“This company will just take your money and deny all services. I wanted full home coverage like the A/C, washed, and plumbing system. When I had a plumbing problem, they denied the services because they don’t cover leaks. It is like buying a car without tires. It is ridiculous.” — Claudia V., June 25, 2023, on Best Company
We also received this feedback from two of our readers:
“My microwave stopped working Thanksgiving of 2022. I called to make a claim, and they said they would send a technician out. Then a day or so later, without any service assessment, they said it wasn’t cost-effective to fix; they wouldn’t replace it, but instead, they offered me $95. I asked for an explanation on determining the depreciated value on more than five calls and emails, and they just repeatedly said someone would call to explain. That never happened, and they ended up eventually being honest and stating no one would be calling, take it or leave it.” — Chris D.
“I signed on with [Select Home Warranty] in late 2021. My HVAC had an issue about eight months into the service, so I requested assistance. They had no contractors and requested me to find one. Then they denied me, stating I had the HVAC repaired without their authority, which I didn’t; I only got a quote. Then they denied me because I didn’t have three years of maintenance records, which I couldn’t provide. After all, I only bought the house eight months ago. It was a horrible experience.” — Jim M.