TOH Rating: 8.1/10

BGE Home Products and Services has served the central Maryland area for 26 years. It’s accredited by the Better Business Bureau (BBB) and currently has an A+ rating. The company is unique from many home warranty companies in that it offers bundled protection plans, as well as plans that cover individual appliances and systems, such as water heaters or dishwashers.

In this review, the This Old House Reviews Team will discuss the various protection plans offered by BGE, diving into the intricacies of each plan, coverage, cost, and policy features. Keep reading to determine if BGE is the best home warranty option for you.

 

Pros and Cons of BGE Home

Compare the advantages and disadvantages of BGE Home Warranty below:

Pros & Cons

ProsCons
Doesn’t charge a service fee for HVAC or appliance service callsIs only located in Maryland
Offers plans for individual appliances and systems throughout your homeDoesn’t cover the cost of appliance or system replacement
Provides 24-hour emergency servicesCharges a $75 fee if a non-emergency service call is performed outside of normal working hours
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BGE Home Plans and Coverage

BGE Home Warranty offers both Individual Protection Plans as well as bundled, Smart Service Plans. Individual Protection Plans offer coverage on a single selected appliance or system, such as a washer or refrigerator, while the Smart Service Plans cover a specific group of appliances and systems.

Here are the specific plan options as outlined on BGE’s website:

 

Individual Protection Plans

An Individual Protection Plan allows customers to receive coverage on the cost of repairing a specific appliance or system. BGE offers Individual Protection Plans on the following items:

  • Central air conditioning and heat pump (outdoor unit)
  • Gas heat system (forced warm air, hot water, and steam)
  • Whole-house air cleaner and humidifier
  • Water heater (electric or gas)
  • Heat pump water heater
  • Tankless water heater
  • Washer
  • Dryer (electric or gas)
  • Range (electric or natural gas)
  • Refrigerator
  • Dishwasher

 

Smart Service Plans

BGE offers eight Smart Service Plans that cover a combination of appliances and systems.

  • Kitchen—This plan covers three kitchen appliances: the refrigerator, oven, and range.
  • Laundry —The Laundry Plan covers your washer, dryer, and water heater.
  • Well Pump—This plan provides protection on your well pump system, including the drain valve, relief valve, and pressure switch.
  • Water Line & Sewer Line—This plan offers protection on your home’s water and sewer lines.
  • Electrical & Plumbing—The Electrical & Plumbing Service Plan covers some of your home’s plumbing and electrical components, such as exposed interior wiring, panels, leaks in exposed water lines, and toilet mechanisms.
  • Select Service—This plan covers your home’s water heater, air conditioner, and heating unit.
  • Home Comfort—The Home Comfort Plan protects your heating and air conditioning system and water heater.
  • Whole House—This comprehensive plan covers your heating and air conditioning system, water heater, washer and dryer, refrigerator, range, and dishwasher.

Note: Customers can purchase as many Individual Protection Plans and Smart Service Plans as they want. When customers choose a Smart Service Plan, they also receive additional benefits such as 10% off any heating/air conditioning full system replacement, 5% off any water heater replacement, and 10% off any products for home improvements.

 

BGE Home Pricing

The cost of a BGE Warranty depends on the plan selected. For an Individual Protection Plan, pricing depends on the make and model of the appliance or system. You can request a free estimate on an Individual Protection Plan on the BGE website.

You can view pricing for the Smart Service Plans below:

Pricing Breakdown

PackageContract CostDeductible
Home Comfort$27.95 per month$0.00
Select Service$21.95 per month$0.00
Electrical & Plumbing$16.95 per month$50.00
Water Line & Sewer Line$5.95 each per month$0.00
Well Pump$6.95 per month$0.00
Whole House$51.95 per month$0.00
Laundry$14.95 per month$0.00
Kitchen$17.95 per month$0.00

This Old House's Top Pick: American Home Shield

Our team rated more than 50 home warranty companies and found that American Home Shield is the best on the market. Its extensive plan options, nationwide availability, and five decades of experience make it a worthwhile investment for homeowners.

 

Service Fees

Most home warranty companies require a service fee every time a technician comes to your home to address the system or appliance in issue. With a BGE Home Warranty, a deductible isn’t required for any plan except the Electrical and Plumbing Package, which has a $50 service fee.

 

BGE Home Reviews

Since 2012, BGE has been accredited by the Better Business Bureau (BBB) and currently has an A+ rating. They are very active and responsive on the consumer reviews site, resolving all complaints filed against them. As with many top-rated companies, BGE has both positive and negative customer reviews. Here are a few BBB reviews from BGE customers:

“I own several rental properties and have had BGE Home for years. With their HVAC service contracts, service has always been within 24 hours and repairs professionally accomplished. I have had no bad experiences with them at all.” — Paul R. on 11/18/2019

“Called BGE Home Monday a week ago that we had no heat—it’s a week later and still no heat. Said they will come tomorrow to put on the new part—shouldn’t have to wait a week.” — Martha H. on 10/22/2018

 

BGE Home Compared to the Competition

Though BGE Home is a top-rated home warranty company, there are home warranty companies that may be a better fit. Compare this company to two of our recommended picks.

Compare Home Warranty Companies

ProviderBGE HomeAmerican Home ShieldFirst American Home Warranty
Get a free quoteNot available through This Old HouseVisit siteVisit site
Plan optionsSmart Service Plans and Individual Protection Plans3 + optional add-ons2 + optional add-ons
Price per month$6–$52$40–$58$25–$40
Service fee$0, $50$75–$125$75
Additional benefitsDiscount on heating/air conditioning full system replacementOffers roof leak coverage through its ShieldPlatinum™ planCovers items that have been improperly installed, modified, or maintained

Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from a variety of providers.

 

Our Conclusion

The This Old House Reviews Team gives BGE Home Warranty an 8.1/10. Although the home warranty company offers a variety of plans to cover your appliances and systems, the plans are pricey for what they cover.

Their most comprehensive plan, the Whole House Package, costs over $50 per month for coverage on eight appliances and systems—that’s more expensive than the industry average for similar coverage. However, BGE does cut down the price of their service with a $0 service fee on most plans.

While offering a 24/7 emergency service to its customers, BGE’s regular availability just doesn’t stack up to other companies, as they only allow non-emergency service calls Monday through Saturday from 7:30 am to 5:00 pm. They even reserve the right to charge a $75 fee if a service call is performed outside of normal operating hours.

Another disadvantage is that coverage is limited to nine counties within Maryland.

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American Home Shield (AHS) is a veteran in the home warranty industry with over 45 years of experience. American Home Shield offers the ShieldSilver™, ShieldGold™, and ShieldPlatinum™ plans. There are also add-on coverage options available to increase your coverage. AHS is also available in 49 states nationwide, excluding Alaska.

 

This Old House's Top Pick: American Home Shield

Our team rated more than 50 home warranty companies and found that American Home Shield is the best on the market. Its extensive plan options, nationwide availability, and five decades of experience make it a worthwhile investment for homeowners.

 

 

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

 

Frequently Asked Questions about BGE Home

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.