A home warranty helps you save time and money when home systems and appliances break down due to normal wear and tear. With five different coverage plans and optional add-ons, ARW Home (formerly known as American Residential Warranty) is committed to providing comprehensive coverage to all 50 states and Washington D.C.

Our Take on ARW Home

We rated ARW Home 74 out of 100 points in our in-depth review. It pairs plans with a low service call fee, holds an A+ rating* with the Better Business Bureau (BBB), and provides customizable coverage plans and protection for items not commonly covered by other providers, such as kitchen exhaust fans. 

ARW Home offers low coverage caps for its covered home systems and appliances, and it provides clothes washer and dryer coverage as an add-on only. ARW Home is worth considering if you need basic, low-cost coverage for several home systems or appliances. 

*BBB rating is accurate as of August 2022.


 

Pros and Cons

Compare the advantages and disadvantages of American Residential below:

Pros and Cons
ProsCons
✔ Charges a low service call fee at $55, compared to an industry average around $75✘ Caps home systems at $1,000 per covered item and $500 per covered appliance
✔ Provides a comprehensive electronics protection plan as an add-on✘ Caps coverage for items 10 years or older based on depreciated value
✔ Includes coverage for multiple cooling and heating systems

If you’re seeking a provider with an online claims process, we recommend checking out and getting a free quote from American Home Shield.


 

American Residential Warranty Plans and Coverage

ARW Home offers five plan for homeowners:

  1. Kitchen Plus: Best for kitchen appliances
  2. Heating and Cooling: Best for HVAC coverage
  3. Best Basic Bundle Plan
  4. Best Value Plan
  5. 4-in-1 Bundle: Best for All-Inclusive Coverage

Compare the covered items under each ARW Home plan below:

Coverage Breakdown

CoverageKitchen PlusHeating and CoolingPlatinumPlatinum Premier4-in-1 Bundle
Built-in Microwave
Ceiling fans
Central air conditioning
Central home heating
Clothes washer/dryer
Deluxe Advantage
Dishwasher
Ductwork
Garage door opener
Garbage disposals
Humidifier
Interior electrical system
Kitchen exhaust fan
Plumbing system
Range/oven/cooktop
Refrigerator
Sewer and water lines
Ultimate Electronics Protection
Water heaters

Under the 4-in-1 Bundle plan, policyholders qualify for coverage under the Deluxe Advantage. You can choose to pay for coverage provided by just the Ultimate Electronics Protection Plan. To receive coverage for the Deluxe Advantage, you must purchase the 4-in-1 Bundle Plan.

The Deluxe Advantage provides coverage for the following items:

  • A/C refrigerant and coils
  • Refrigerant recapture
  • Plumbing faucets and fixtures
  • Permits, modifications, and code violations
  • Toilets and internal mechanisms
  • Improper installation
  • Mismatched systems
  • Garage door springs and tracks

The Ultimate Electronics Protection covers some of the following household electronics:

  • Flat screen TVs
  • Home theater system
  • Desktops and laptops
  • Tablets
  • Gaming consoles
  • Printers
  • Routers
  • Hand-held gaming devices

Optional Add-Ons

In addition to coverage provided by individual plans, ARW Home offers optional coverage for the following items:

  • AC Advantage (refrigerant and coils)
  • Additional air conditioning system
  • Additional central heating system
  • Built-in microwave
  • Ceiling fans
  • Clothes washer and dryer
  • Food spoilage
  • Ice maker (stand-alone or in the refrigerator)
  • Plumbing Advantage (fixtures)
  • Plumbing system (does not include fixtures or clogs)
  • Pool and spa
  • Range, oven, or cooktop
  • Second refrigerator or freezer (does not include ice maker)
  • Ultimate Electronics Protection
  • Water heater
  • Well pump

 

ARW Home Pricing

The price of your ARW Home warranty depends on the plan and add-ons selected. Below is a list of ARW Home plans and pricing.

Expect to pay between $39.99 to $134.99 per month for ARW Home coverage and a service call fee of $55 for repairs or replacements on covered items. This fee is paid to the service technician when they arrive to assess the appliance or system in question.


 

American Residential Warranty State Availability

ARW Home coverage is available nationwide.


 

ARW Home Reviews

Trusted third-party customer reviews can provide insight on a company’s service and reputation.

Many top-rated home warranty companies receive both negative and positive reviews; ARW Home is no different.  It holds an A+ rating with the BBB. Its BBB rating is based on various complaints received from homeowners plus other company information. Note that customer reviews do not affect its rating.

ARW Home has mixed results of positive and negative consumer reviews. Some homeowners enjoy ARW Home’s friendly and helpful customer service representatives, yet others complain about it delaying payouts for filed claims.

“I have been very pleased with ARW services. Each time I have called for a service request ARW have contacted a vendor and so far they have arrived to fix/repair the same day. I have never had service that quick with any other warranty provider.” — Fran P., 2022

“Simply amazing! Very easy to use, great communication and friendly and concerned customer service. Very fast at responding and getting you the service you need. Heater broken, bam, fixed. Plumbing, bam, fixed. They even reached out to a contractor not in their network to see if they would do business with them to get me the service I needed quicker. Even the electronics warranty alone is worth it! Broken ps4 remote, broken Nintendo switch screen and remote, fixed. Easy. They send you a prepaid box, mail it in, get it back lightning fast as good as new, Bob’s your uncle. I’ve had several other warranty companies over the years, American Residential Warranty is by far the best, and my favorite.”  — Josh B., 2022

“Been waiting over 6 mos. for my Payment, since May 6th 2021, after replacing my Furnace and AC system. I have called more than 100 times. Left on hold for many hours. Promised the check is in the mail. Policy has a $600 limit, they told me I must replace with new system before they would pay. I sent the copy of Receipt for the install of New equipment. Then I told them to Cancel the entire Policy in August because I could not get my Insurance claim Payment. I canceled By phone, By US mail, and by Email. Now they are trying to get me to renew policy for another year, and still no refund. So sorry I paid in advance for 1 yr. This place has driven me to insanity and beyond with STRESS. They deserve NO STARS.” — Yvette R., 2021 

“I attempted to file a claim recently only to discover that my policy had been sold to another carrier. There was no correspondence or information alerting me to this change. The customer service personnel all but failed to help me resolve the issue. Had to call in four separate times to get someone to provide any information whatsoever. I was giving information about this new carrier only to find out that the phone number I was provided was erroneous. I’ve been making monthly payments on this policy that suddenly does not exist.” — Ernest F., 2022

 


 

ARW Home vs. Other Providers

The table below displays how ARW Home compares to other top providers:

ProviderBest ForMonthly CostService FeeBBB RatingStates Not Covered
American Home ShieldBest Overall$29.99–$74.99$75–$125BAK
Select Home WarrantyBest Value$41.67–$46.08$60–$75CNV, NM, WA, WY
Liberty Home GuardMost Responsive$69.99–$79.99$65–$125A+WA, WI
AFC Home ClubBest for Customization$33.00–56.50$75–$125BHI
First American Home WarrantyBest Appliance Coverage$36.00–$46.50$75BAK, CT, DE, HI, IL, LA, ME, MA, MN, NH, NY, ND, RI, VT, WI
Cinch Home ServicesBest Additional Perks$27.99–$67.99$100–$150BAK, HI
ARW HomeAffordable Service Call Fees$39.99–$134.99$55A+N/A

Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from a variety of providers. This way, you’ll be able to get information on different home warranty plans and pricing and find a home protection plan that’s best for you and your home.


 

Our Conclusion

ARW Home provides sufficient coverage for a low cost. If you’re looking for simple, basic coverage, this provider may be right for you. It also provides comprehensive electronics coverage via its Ultimate Electronics Protection add-on, whereas many providers exclude electronics coverage. 

Because plan pricing varies based on your home’s size and location plus the plan and add-ons you select, we recommend getting quotes from at least three providers.

 

Frequently Asked Questions


 

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.

 

American Residential Warranty Review