iBex Home Warranty is a newer entrant in the home warranty industry. Founded in 2017 and based in Logan, Utah, it has focused exclusively on serving Utah homeowners. Though a growing company, iBex has built a reputation for responsive service and budget-friendly coverage options.
We’ll explore iBex’s coverage plan, pricing structure, and customer feedback while comparing it to leading home warranty providers.
Pros and Cons of iBex Home Warranty
Compare the advantages and disadvantages of iBex below:
Pros
- Personal customer service experience
- Plan costs fit within the industry average of $564–$984 a year
- Provides free furnace filters and furnace and air conditioning tune-ups
Cons
- Only available in Utah
- Varied service call fees
iBex Home Warranty Plans and Coverage
iBex only offers one plan for homeowners with a mix of coverage for major systems and home appliances:
| Item | Coverage |
|---|---|
| Refrigerator | ✔ |
| Electric or natural gas range | ✔ |
| Wall oven | ✔ |
| Cooktop | ✔ |
| Built-in dishwasher | ✔ |
| Microwave oven | ✔ |
| Range hood | ✔ |
| Top load or front load washer | ✔ |
| Natural gas or electric dryer | ✔ |
| Electrical system | ✔ |
| Bathroom exhaust fans | ✔ |
| Standard doorbells | ✔ |
| Central air conditioning | ✔ |
| Furnaces | ✔ |
| Plumbing system | ✔ |
| Bathtub, shower, bathroom and kitchen faucets | ✔ |
| Garbage disposal | ✔ |
| Attached garage door system | ✔ |
iBex does not offer add-on options for its single plan, meaning homeowners can’t customize coverage beyond the standard offerings. Common add-ons like roof leak protection, septic system coverage, well pump protection, and pool coverage are absent. This limits flexibility for those needing coverage for outdoor structures, secondary appliances, or specialty systems.
What Does iBex Home Warranty’s Plan Not Cover?
iBex provides clear details on covered components for each system and appliance in its sample contract. However, there are several exclusions to be aware of, including the following:
- Failures caused by anything other than normal wear and tear
- Secondary damage resulting from a covered issue
- Pre-existing conditions
- Repairs requiring access behind obstacles
Additionally, iBex applies coverage caps to its warranties, meaning the company will only pay up to a certain amount for repairs and replacements during the contract term. Once the cap is reached, the homeowner is responsible for any additional costs. Below are the coverage limits for key items under an iBex warranty:
- Appliances: $3,000 per contract term
- Electrical: $2,000 per contract term
- Central air conditioning: $2,500 per contract term
- Forced-air furnace: $2,500 per contract term
- Interior plumbing: $2,000 per contract term
- Garage door: $1,000 per contract term
How Much Does iBex Home Warranty Cost?
Customers have the option to pay for their plan monthly or annually. The plan costs $50 per month or $500 per year if you pay upfront. These costs are lower than national home warranty averages, which are typically between $47–$82 per month or $564–$984 per year.
| iBex Home Warranty Pricing | Cost |
|---|---|
| Monthly Plan | $50 per month |
| Annual Plan (paid upfront) | $500 per year |
| Service Fee (Monday-Friday, 9 a.m. to 5 p.m) | $60 per visit |
| Service Fee (Weekends, After Hours, Holidays) | $120 per visit |
You must call for an estimate if your home is more than 5,000 square feet.
In addition to the premium, customers must pay a service fee whenever a contractor is dispatched for a repair. Unlike many providers that charge a flat fee, iBex adjusts its service fees based on the timing of the repair.
The standard service fee is $60 for repairs scheduled during regular business hours, Monday through Friday, from 9 a.m. to 5 p.m. EST. If a repair is needed on weekends, holidays, or outside of regular business hours, the service fee increases to $120. This tiered pricing structure means homeowners may pay higher fees for urgent or after-hours repairs.
iBex Home Warranty Reviews
iBex is accredited with the Better Business Bureau (BBB) with an A+ rating. Because of how new the company is, not many customers have rated it.
Positive reviews praise the company for its promptness, honesty, and reliability, while others express concerns about poorly trained employees.
Here’s what a few customers said about iBex:
“iBex is a local company whose employees seem to be poorly trained and to really carry the small town feel a bit too far. Apparently after 40+ years of living and working in Utah, I’m still an outsider. I will tell the friend who handled the closing [of my home] and other friends who work in real estate so that they make sure they don’t recommend the company to any other outsiders they might have as clients.” — Mary Lynn via feedback to This Old House
“My son-in-law who is a real estate broker suggested that we have the sellers purchase a home warranty from iBex when we purchased our new home. It was great advice. They have been incredible—prompt, easy to deal with, honest, and they do what they say they will do every time. I’d give them 10 stars if I could!” — Kent T. via BBB
iBex Compared to the Competition
Though iBex is a solid home warranty company, there are other top-rated home warranty companies that may be a better fit. Compare iBex to one of our recommended picks.
| Specifics | iBex Home Warranty | American Home Shield |
|---|---|---|
| Plan options | 1 | 3 + add-ons |
| Price per month | $50 | $35–$100 |
| Service fee | $60–$120 | $100–$125 |
| Additional benefits | Gives customers four free furnace filters | Offers coverage for undetectable pre-existing conditions |
| BBB rating | A+ | B |
Because plan pricing varies depending on where you live, the type of plan you choose, and the size of your home, we recommend getting quotes from several providers, including Elite Home Warranty and First American Home Warranty.
Is iBex Home Warranty Worth It?
iBex offers a single plan covering most major systems and appliances, with a straightforward sample contract outlining what components are included. Its smaller size provides a more personalized customer service experience, making it easier for homeowners to get assistance.
However, iBex is only available to Utah residents, limiting its accessibility. The single-plan structure also means customers cannot choose specific coverage, and the lack of add-on options further reduces customization.
Recommended Home Warranty Provider
On the other hand, American Home Shield has been in business for nearly 50 years and offers coverage to residents across the country, excluding Alaska. It provides three comprehensive plans with several add-ons, including an extended electronics warranty.
If you’re looking for a home warranty company with more experience and coverage options, we recommend getting a quote from American Home Shield.
We’ve also reviewed top home warranty providers in Utah if you prefer a provider in your state.
FAQs About iBex Home Warranty
What is usually covered under a home warranty?
A home warranty typically covers major systems and appliances, such as HVAC, plumbing, electrical, water heaters, and kitchen appliances. Coverage varies by plan, with some plans including add-ons for secondary appliances, sump pumps, or sewer lines. Repairs and replacements due to normal wear and tear are covered, but preexisting conditions and improper maintenance are usually excluded.
Does iBex Home Warranty have a waiting period?
Yes, iBex has a 30-day waiting period, meaning your coverage will start 30 days after you sign the contract.
Can I cancel my contract with iBex Home Warranty?
You can cancel your contract at any time and receive a prorated refund based on the time lapsed in the contract term. However, you will have to pay a cancellation fee of $200.
Our Rating Methodology
We used a comprehensive rating methodology to evaluate home warranty companies. Our research involved speaking with company representatives, gathering quotes, analyzing contracts, and conducting homeowner surveys and focus groups. We also tested the sign-up and claims processes for 11 top providers and performed secret shopping to assess customer experiences.
Using this data, we assigned each company a score out of 100, converting it into a 5-star rating based on six key factors:
- Coverage: We examined each provider’s coverage options, awarding higher scores to companies with broad coverage and high annual limits. Points were deducted for long waiting periods or depreciation clauses.
- Cost: We compared monthly premiums and service fees, favoring providers with competitive pricing and no hidden costs.
- Trustworthiness: To determine reliability, we reviewed customer reviews on the Better Business Bureau and Trustpilot. We also considered National Home Service Contract Association (NHSCA) membership and legal standing, giving higher scores to companies with strong reputations and longer workmanship guarantees.
- Plan transparency: We assessed the clarity of terms and policies, rewarding companies with accessible, easy-to-understand contracts.
- Customer aupport: We rated providers based on response times, claims filing options, and overall service quality.
- Flexibility: We gave higher scores to companies offering diverse plan options, multiple add-ons, the ability to choose technicians and lenient cancellation policies.