iBex Home Warranty Review
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TOH Rating: 5.6/10
A home warranty allows you to enjoy your home without having to worry about paying for an expensive repair or replacement on a home system or appliance that breaks down due to normal wear and tear.
IBex Home Warranty is new to the industry, and has only two years of experience, but some customers have been pleased with the company’s coverage and speedy customer service. In this review, you’ll find information on iBex’s plans, prices, and customer reviews and learn how the company stacks up against other home warranty companies.
Pros and Cons of iBex Home Warranty
Compare the advantages and disadvantages of iBex below:
Pros
- Personal customer service experience
- Plan costs fit within industry average of $300–$600 a year
- Provides free furnace filters, rekey service, and furnace and air conditioning tune-ups
Cons
- Only available in Utah and Idaho
- No 24/7 customer service
iBex Home Warranty Plans and Coverage
IBex only offers one plan for customers and covers 14 major systems and appliances.
| Item | Coverage |
|---|---|
| Refrigerator | ✔ |
| Electric or natural gas range | ✔ |
| Wall oven | ✔ |
| Cooktop | ✔ |
| Built-in dishwasher | ✔ |
| Microwave oven | ✔ |
| Range hood | ✔ |
| Top load or front load washer | ✔ |
| Natural gas or electric dryer | ✔ |
| Electrical | ✔ |
| Central air conditioning | ✔ |
| Forced-air furnace | ✔ |
| Interior plumbing | ✔ |
| Garage door | ✔ |
iBex does not offer add-on options for its single plan.
How Much Does iBex Home Warranty Cost?
Customers have the option to pay for their plan monthly or annually. The plan costs the same for both Utah and Idaho residents as long as your house is under 5,000 square feet.
| iBex Home Warranty Pricing | Cost |
|---|---|
| Monthly Plan | $50 per month |
| Annual Plan (paid upfront) | $500 per year |
| Service Fee (Monday-Friday, 9 a.m. to 5 p.m) | $60 per visit |
| Service Fee (Weekends, After Hours, Holidays) | $120 per visit |
If your home is more than 5,000 square feet, you must call 801-731-4239.
The plan costs $50 per month or $500 for the year if you pay upfront. In addition to this premium, customers have to pay a service fee every time a service contractor is dispatched for a repair. The service fee is $60 if the repair takes place during regular business hours, which are Monday through Friday from 9 a.m. to 5 p.m EST. If the repair takes place on the weekends, after hours, or during holidays, the service fee is $120.
iBex Home Warranty Reviews
iBex is accredited with the Better Business Bureau (BBB) with an A+ rating. Because of how new the company is, not many customers have rated it.
- Positive reviews praise the company for their promptness, honesty, and reliability, while others express concerns about poorly trained employees.
Here are what a few customers said about iBex:
“Ibex is a local company whose employees seem to be poorly trained and to really carry the small town feel a bit too far. Apparently after 40+ years of living and working in Utah, I’m still an outsider. I will tell the friend who handled the closing [of my home] and other friends who work in real estate so that they make sure they don’t recommend the company to any other outsiders they might have as clients.” — Mary Lynn on November 16, 2020 via feedback to the us.
“My son-in-law who is a real estate broker suggested that we have the sellers purchase a home warranty from iBex when we purchased our new home. It was great advice. They have been incredible—prompt, easy to deal with, honest, and they do what they say they will do every time. I’d give them 10 stars if I could!” — Kent T. on October 24, 2018, via BBB
iBex Compared to the Competition
Though iBex is a solid home warranty company, there are other top-rated home warranty companies that may be a better fit. Compare iBex to one of our recommended picks.
| Specifics | iBex Home Warranty | American Home Shield |
|---|---|---|
| Get a free quote | Not available through This Old House | Visit site |
| Plan options | $1 | 3 + add-ons |
| Price per month | $50 | $40–$58 |
| Service fee | $60 or $120 | $75, $100, or $125 |
| Additional benefits | Gives customers four free furnace filters | Offers coverage for undetectable pre-existing conditions |
| BBB rating | A+ | B |
Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from a variety of providers, including American Home Shield.
Is Ibex Home Warranty Worth It?
We give iBex Home Warranty a 5.6/10. iBex’s one plan provides customers coverage for most major systems and appliances and their sample contract is easy to read, making it clear to customers what components are covered for each item. The size of the company also allows you to have an intimate experience when talking to a customer service representative.
However, the company only services Utah and Idaho residents and has been in business for only two years. Additionally, its single plan means customers have no options in what they want protected, and the lack of add-on options further limits customization.
American Home Shield, on the other hand, has been in business for close to 50 years and offers coverage to residents across the country, excluding Alaska. It offers three comprehensive plans with a handful of add-ons, including an extended electronics warranty.
If you’re looking for a home warranty company with more experience and more coverage options, we recommend getting a quote from American Home Shield.
Company Information
- Company name: iBex Home Warranty
- CEO: Preston Boswell
- Years in business: 2
- Address: P.O. Box 12969
- City/State: Ogden, UT
- Zip code: 84412
- BBB rating: A+
For more information, call iBex Home Warranty at 801-731-4239.
Frequently Asked Questions
What does iBex Home Warranty’s plan not cover?
iBex explicitly lists the components that are covered for every system or appliance in its sample contract. Here are a few items and conditions that iBex won’t cover:
- Failure due to anything other than normal wear and tear
- Secondary damage
- Pre-existing conditions
- Accessing a repair behind an obstacle
The items in an iBex contract also have coverage caps, meaning that iBex will only pay a certain amount for repairs and replacements during the contract term. Once that amount is reached, the customer is responsible for paying the rest of the repair or replacement. Here are the coverage caps for items under an iBex warranty:
- Appliances: $3,000 per contract term
- Electrical: $2,000 per contract term
- Central air conditioning: $2,500 per contract term
- Forced-air furnace: $2,500 per contract term
- Interior plumbing: $2,000 per contract term
- Garage door: $1,000 per contract term
Does iBex Home Warranty have a waiting period?
Yes. Like most other home warranty providers, iBex has a waiting period of 30 days, meaning your coverage won’t start until 30 days after you’ve signed the contract.
Can I cancel my contract with iBex Home Warranty?
You can cancel your contract at any time and get a prorated refund depending on how much time has lapsed in the contract term. Note: you will have to pay a cancellation fee of $200.
Our Rating Methodology
We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys.
We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
- Additional coverage items
- Annual coverage cap
- Home systems coverage
- Major appliances coverage
- Obstructed wall coverage cap
- Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
- Average monthly cost
- Cost flexibility
- Lowest service fee
- Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
- Brand reputation
- Policy change flexibility
- Sample contract availability
- Workmanship guarantee length
- Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
- Claims process
- Guaranteed response time
- Service flexibility
To share feedback or ask a question about this article, send a note to our team at reviews@thisoldhousereviews.com.