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If you’re worried about your home’s systems or appliances breaking down, a home warranty can give you peace of mind and prevent you from paying out-of-pocket costs. HomeServe USA offers home warranties to customers across the country and provides affordable coverage for systems and appliances, though it specializes in systems coverage.
We’ll discuss HomeServe’s plans, provide sample pricing for each plan, and analyze the company’s reputation and customer reviews to help you determine if HomeServe is the best home warranty company for you and your home.
ProsHas a 24/7 repair hotlineOffers a variety of different plan and individual optionsGuarantees repairs for one year
ConsDoesn’t provide a la carte options for appliancesPlans aren’t available in all areasDoesn’t provide add-on coverage for pools, spas, or extra appliances
HomeServe Plans & Coverage
HomeServe is somewhat unique in that it offers up to 18 individual plans with varying levels of coverage. For example, if you need coverage for your home’s interior plumbing, you can pick a plan that covers only that system. The catch is that not all plans are available in all areas, so you’ll have to input your ZIP code on the HomeServe website to determine what plans are available in your area.
HomeServe System Plans
If you only need coverage for one or two systems, consider the following options:
Cooling system: Covers your air conditioner
Electrical surge: Covers damage to your home electronics
Exterior electrical line coverage: Covers the weatherhead, insulator, riser, meter base, and service entrance conductor
Exterior pipes: Covers water service and sewer or septic lines
Plan pricing will vary based on where you live and your home’s size. The general cost of living in your area is another significant determining factor, and if your home is very large—over 5,000 square feet—you may be charged more for a home warranty.
In general, a home warranty costs between $38.73–$63.16 per month. The typical service call fee is between $65.36 and $76.38.
HomeServe is very up-front with its pricing structure. When you enter your ZIP code on the company’s website, you can receive a free estimate for plans in your area without needing to input any more personal information.
Here are the monthly quotes we received for an average-sized home in central Florida:
Complete Plumbing Plan: $41.99 per month
Home Comfort Plan: $29.99 per month
Home Plumbing and Drainage Plan: $21.98 per month
Interior Protection Plan: $55.99 per month
Premium Home Protection Plan: $69.99 per month
TotalHome Warranty Appliance Plan: $48.33 per month
TotalHome Warranty Combo Plan: $58.33 per month
Here’s the monthly cost for coverage on individual items:
Cooling system: $12.99
Electrical surge coverage: $3.99
Exterior electrical line: $5.49
Exterior pipes: $15.99
Exterior sewer/septic line: $11.98
Exterior water service line: $7.95
Gas line: $4.99
Heating system: $12.99
Interior electrical line: $11.99
Interior plumbing and drainage: $11.99
Water heater repair and replacement: $7.99
Water heater repair: $6.99
Note: Coverage for heating and cooling systems is not available in central Florida.
HomeServe doesn’t charge a service call fee with its system plans. However, any plan that covers appliances, including the TotalHome Appliance and Combo Plan, comes with a $100 service fee. After calling HomeServe and filing a claim, you’ll pay this fee to the technician who comes to your home to diagnose and fix the problem.
HomeServe State Availability
HomeServe is available in all 50 U.S. states, including Washington, D.C. However, not all plans are available in all areas within each state. Because of this, we recommend getting a quote from HomeServe on its website.
HomeServe has an A- rating from the Better Business Bureau (BBB), which is based on the company’s transparent business practices and its handling of customer complaints. HomeServe has also been accredited with the BBB since 2014.
Here are a few HomeServe customer reviews:
“We had a leaking pipe on an interior line. I called HomeServe on a Monday and had a plumber there by the next day. It was not a huge leak so it was not an emergency call. It was an incredibly easy process. The plumbers came out, fixed the pipe, and were on their way and I did not have to pay a cent. I have been telling everyone how convenient and easy it was to use the service and how glad I am that we decided to go with the interior line coverage.” —Patricia W. on June 23, 2022
I placed a claim to clean out my drain pipe on Thursday and was told I would be contacted and serviced within 24 hours. Now it’s Sunday and after me placing 6 follow up calls there is no work order in place. They say they’re L2 department are still trying to find a company to do the job. Very discouraging!!! — Jeffery F. on January 30, 2022
“The HomeServe representative handled my service call with patience, friendliness and was knowledgeable in answering my questions. No hassles and I didn’t have to call back. The company they referred us to was sent out in a very timely manner. He too was very nice and completed the repairs very quickly. We were very pleased with the service HomeServe provided from start to finish.” — Nicole S. on March 17, 2022
“First time using HomeServe and everything ran smooth from beginning to end. The customer service rep was very friendly and helpful. She said the plumbing Co. would call me soon to set up an appt. They called under 30 minutes, came the the next day only because I wasn’t available the same day, and fixed the problem within an hour. It was a very easy process, and so far we are very happy.” — Debbie T. on July 8, 2022
“Very pleased. One call to customer service set all in motion. Their local vendor contacted us the next morning (our original call being placed on a Sunday afternoon), scheduled a service call for first thing the following morning. Technician arrived on time, promptly determined the issue, resolved our constriction (outside the house, beneath entryway by driveway). So glad this coverage exists in our area.” —Jim B. on March 17, 2022
“I’m on my 8th phone call with home serve. 2 visits from plumbers and my 4th day without a functioning sewer system that still backs up. Homeserve will answer the phone 24/7 but will NOT provide 24/7 plumbing services. They do not do emergency repairs. They only fit you into the plumbers regular schedule. This has been a nightmare & this is YOUR warning to run away & find a better business!!!” — Tyler K. on January 17, 2022
“Homeserve is well worth the money. They were very professional. They didn’t ask me a thousand questions like some warranty companies, they just wanted to know what I was experiencing. They didn’t delay getting me in touch with contractor to schedule my repair. Contractor was on time and appears to have done a great job. I will recommend Homeserve to my family and friends or whoever.” — Oberie C. on February 25, 2022
If you want to cover specific home systems, HomeServe may be a good option as it allows you to cover individual items instead of multiple items in one plan. Additionally, HomeServe doesn’t charge a service call fee with its systems plans, making it an affordable choice if you anticipate needing to file a lot of claims.
However, HomeServe may not be right for every homeowner. For example, if you’re looking for comprehensive coverage for as many systems and appliances as possible, you’re better off considering other providers such as American Home Shield. This home warranty company covers major systems and appliances, including your refrigerator, dishwasher, and air conditioning, and covers damage resulting from insufficient maintenance, improper repairs, and pre-existing conditions.
If you’re still not sure about HomeServe, take a look at some of its top nationwide competitors to see how they compare. All of these companies offer free quotes, so consider requesting a few estimates before making a final decision.
Yes, several of HomeServe’s warranty plans cover cooling systems. You can purchase this coverage separately or as part of a combination plan. HomeServe plans also include up to $1,500 worth of repairs or replacement parts to capacitors, condensers, fan controls, and most other internal parts of your A.C. unit. Coverage also includes up to one pound of refrigerant, excluding maintenance recharges.
HomeServe’s plans vary widely in price, ranging from $3.99 per month to $69.99 per month. HomeServe is one of the few home warranty companies that allows you to pay for coverage for individual items or small groups of home systems.
HomeServe has a 30-day waiting period before coverage can begin. This waiting period falls in line with the industry average. If you decide you don’t want to keep your home warranty within those 30 days, HomeServe will refund the entire price of your warranty.
When a covered item breaks, you can call the HomeServe repair hotline at 1-866-549-4877 to file a claim 24 hours a day, seven days a week. If you need to file a claim after business hours, you’ll likely have to wait until the next business day before a HomeServe representative can dispatch a technician to your home.
All home warranties cover breakdowns on systems and appliances that fail due to normal wear and tear. If a covered item stops working over the course of normal use, your home warranty provider will pay to repair or replace it. Some companies, such as American Home Shield, cover pre-existing conditions, but most don’t. The following conditions are typically not covered under a home warranty:
Neglect or insufficient maintenance
Improper repairs or modifications
Unusual circumstances often covered by homeowners insurance, such as natural disasters, fire, and theft
Our Rating Methodology
The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.