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American Van Lines Review 2021

American Van Lines is one of the largest moving networks in the United States. Learn about the company’s services, benefits, and drawbacks in this review.

Interior of a moving truck with blue protective cloths and brown cardboard boxes. Adobe

In This Review: Our Take | Pros & Cons | Availability | Services Provided | Cost | Booking | Compare | Customer Reviews | FAQs

Moving is one of the most exciting and stressful times in one’s life. From planning logistics to securely packing your belongings to loading and unloading them, there are many considerations that go into relocating.

A moving company that provides full-service options can make the entire moving process less stressful. If you’re not sure how to find the right moving professionals, the This Old House Reviews team can help.

Learn more about American Van Lines, the benefits and drawbacks of working with the company, its service options, and its costs.

Our Take on American Van Lines

Founded in South Florida in 1995, American Van Lines is a nationwide mover with one of the largest networks in the United States. It is licensed, insured, and registered with the Department of Transportation.

American Van Lines can assist with local, international, and interstate moves. It is available in almost every state, can assist with specialty items, offers storage solutions, auto shipping assistance, and some limited insurance options. The company has a large fleet of moving trucks, as well as weekly shuttles to and from nearly every major city in the country.

However, it is not the most budget-friendly option on the market. And it does require an up-front deposit that ranges from 10% to 50% of your move, depending on the type of move.

We gave American Van Lines a score of 84 out of 100, thanks to its variety of service options and reputable customer service.

Pros & Cons

Here’s a look at some of the pros and cons of working with American Van Lines:

✔ Provides a flat-rate price
✔ Offers services for special items like antiques, pianos, and expensive artwork
✔ Offers price-matching options

✘ Requires 10%–50% up-front deposit
✘ No online quotes available
✘ Customer reviews mention communication can be difficult

Availability

American Van Lines extends its services to 48 states. It is not available in Alaska and Hawaii.

Services

Learn more details about some of American Van Lines popular moving services below:

Full-Service Moves

American Van Lines offers full-service options for your international, local or long-distance move.

A background-checked team will handle every part of your move from start to finish. They will dismantle furniture, pack your items, load them onto the moving truck, transport them, unload them, and unpack and reassemble furniture upon delivery.

This option tends to be more expensive than other moving options.

Partial-Service Moves

A budget-friendly moving option is a partial-pack move. With partial packing service, American Van Lines will pack difficult and fragile items, such as electronics, glass table tops, and other objects you would feel more comfortable leaving in the hands of professional movers. It then will assist with loading and unloading, as well as transportation.

Moving Supplies

If you plan on doing your own packing, American Van Lines can provide an assortment of moving boxes.

In addition to standard box sizes, the company provides custom boxes such as mirror cases, wardrobe boxes, and dish-pack boxes.

Specialty Services

American Van Lines employs specially-trained and certified movers to handle one-of-a-kind pieces of furniture, fine art, antiques, and pianos. Their piano movers are versed in the proper dismantling techniques of all pianos types including grand, vertical, electrical, and digital pianos.

Storage Services

If you need extra space during a renovation or long-distance move, American Van Lines can safely house your household goods at one of its state-of-the-art private storage facilities. Private storage units are housed in fireproof and storm-proof buildings with features including climate-control, 24-hour security surveillance cameras, and personal storage vaults.

Corporate Relocations

The company also provides assistance with commercial moving, corporate relocations, and office moves.

Cost

American Van Lines estimates that a move for a two-bedroom apartment (roughly 6,000 pounds) from Miami to Dallas costs around $5,030.

This is more expensive than similar services on the market. For example, International Van Lines offers a ballpark estimate of $2,015–$3,445 for the same move for the same size apartment, including loading and transportation.

Quote Process

American Van Lines does not provide its pricing information and quotes online. To provide the most accurate estimates, the company will request a full inventory of your home and may arrange a walkthrough of your home.

Factors Impacting Cost

You can expect some industry-standard factors to impact the overall cost of your move. These factors include:

  • Timing of your move
  • Overall distance of your move
  • Additional services
  • Overall size/weight of your move

Binding Estimates

Unlike many other moving companies, American Van Lines uses binding estimates. As long as you don’t add anything to your shipment after your inventory is submitted, your price will not change. This up-front, flat-rate model is a great benefit for you, because there will be no surprise expenses related to hourly labor or mileage on moving day.

Deposits

It should also be noted that American Van Lines requires an up-front deposit for moves. This deposit ranges from 10% to 50% of your overall moving cost, depending on the type and size of move.

Booking Process

You can book your move with American Van Lines by visiting the company’s website and contacting a moving coordinator. Together, you will work out all the details of your move. You may be asked to hold a home visit for the company to better understand your needs.

American Van Lines vs. Other Moving Companies

There are a variety of other moving companies that can provide an assortment of full-service and partial-service moving services, while also supplying other benefits and additional perks.

Check out some of American Van Lines’ competitors below to compare the companies.

American Van Lines vs. International Van Lines

International Van Lines is another popular choice in full-service moves. It offers many of the same services as American Van Lines, while also providing assistance with vehicle and boat relocation. International Van Lines also offers a variety of insurance coverage options for your move, so you know your belongings are well-protected during transit.

We recommend you see how International Van Lines compares to American Van Lines by completing this short form to get an instant quote.

American Van Lines vs. JK Moving

JK Moving also provides full-service moves for moves of any size. Though it provides local moving services only in Washington, D.C., Maryland, and Virginia, it provides extensive services for cross-country moves and international moves.

JK Moving allows you to finance your move easily due to its partnership with Enhancify. This partnership allows you to finance your move with rates as low as 0% same-as-cash.

See what JK Moving can do with your budget by filling out this easy-to-use form to get an online estimate.

American Van Lines Customer Reviews

American Van Lines, Inc. is not currently accredited by the Better Business Bureau (BBB), and it holds a B rating on the website.*

Customers’ reviews are mixed about their moving experiences with the company. Consistent complaints focus on being called frequently after requesting a quote and lack of communication on moving day.

Read over what customers had to say here:

Lisa C. via BBB said:

“Pickup was smooth but once our things left the house they did NOT communicate with us. I had to call them to get the status. I was told 2 times our things would get to us in 2-4 day when in fact it hadn’t even left CA yet. Took 3 weeks, which would [have] been fine if they let us know that ahead of time, would [have] planned differently. When they did get here only 2 guys to unload! My husband and I had to unwrap everything or it would [have] taken then 2 days to finish!”

R. Rocque W. via BBB said:

“From top to bottom, the American Van Lines staff, w/whom I dealt, did an outstanding job of arranging & providing for the transportation & moving support I needed to move appliances & furniture from Ft. Bragg, NC to Charlotte, NC. The assurances I was given were very comforting that the job I needed to have done would be professionally done without any problems, to include having access to a military installation. In short, all that I was told worked out just like it had been explained.”

*Rating and accreditation accurate as of September 2021.

Our Conclusion

We recommend American Van Lines as a great option for a long-distance mover. The company is widely available, offers storage options, and employs background-checked experts for its specialty services. Its up-front, flat-rate, binding estimates also ensure no surprise expenses on moving day.

However, American Van Lines may be a more expensive option than competitors, and it does require deposits of 10% to 50%, depending on the size of your move. Additionally, some customers complain that communication can be difficult.

If you prefer to have more insurance options and additional perks and service, then you may want to spend a bit of time looking into International Van Lines.

If you are concerned about paying for a full-service move, then you may want to consider JK Moving as an option.

American Van Lines FAQs

Is American Van Lines legit?

American Van Lines is not currently accredited by the Better Business Bureau (BBB), but holds a B rating on the website. The company has been in business for over 20 years and has assisted in many moves.

Is American Van Lines expensive?

American Van Lines seems to be a bit more expensive than similar services on the market. AVL estimates that a move for a two-bedroom apartment (roughly 6,000 pounds) from Miami to Dallas costs around $5,030.

Where is American Van Lines based?

American Van Lines is based in Pompano Beach, Florida. Though it is a full-service moving company specializing in long-distance moves and offers services across the US.

How Long has American Van Lines been in business?

American Van Lines has been in business since 1995. According to their website, they “...began our journey to revolutionize the moving industry with only two trucks and a dream.”

Can American Van Lines disassemble my bed?

Yes. American Van Lines will disassemble and reassemble many types of furniture, including beds.

Our Rating Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for moving service providers is on a 100-point scale based on 7 factors:

  • Moving Services (30): Does the company offer its services for local, long-distance, and/or international moves?
  • Additional Services (29): What additional services does the company provide, such as packing and unpacking or loading and unloading?
  • Coverage (10): Does the company offer any additional insurance plans, such as full-value coverage?
  • Scheduling (7): Are customers able to schedule online, over the phone, or on both platforms?
  • Trailers/Containers (7): How many trailer or container sizes does the company offer?
  • Additional Benefits (12): What additional benefits does the company provide, such as storage options, moving truck rentals, and financing?
  • Reputation (5): What rating does the company feature on popular review sites like the Better Business Bureau (BBB)?

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.