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International Van Lines Review

International Van Lines
Phone: 888-293-1891
BBB Rating: A
Best For: Best Service Offerings
IVL stands out due to its great reputation
  • Our Rating: 4.8 out of 5
  • BBB Rating: B
  • Availability: 50 states
  • USDOT #: 2293832
  • Assists with moves anywhere in the U.S. and in over 180 countries
  • Offers full-service moves, including specialty items and automobiles
  • Has above-average customer satisfaction ratings
  • Doesn’t list sample pricing on its website
  • Has local branches in only five states

International Van Lines provides full-service moves in addition to the following services:

  • Added insurance
  • Assembly and disassembly
  • Crating
  • Loading/unloading
  • Packing/unpacking
  • Storage
  • Vehicle shipping

We recommend International Van Lines (IVL) as the best overall full-service mover to help with your transition to a new home. IVL offers comprehensive packing and unpacking services and short- and long-term storage for your belongings. IVL services moves in all 50 states and 180 other countries. We reviewed the top moving companies nationwide based on their services offered, quote process, and customer reviews. Learn more about why we ranked IVL as one of the best moving companies.

Our Take on International Van Lines

We scored IVL 4.9 out of 5 stars on our proprietary rating scale. In our evaluation of International Van Lines, we noted the company for its wide range of moving services, global availability, and straightforward quote process.

One standout feature is IVL’s insurance coverage, going a step beyond what most competitors offer outright. In addition to the two standard contents coverage options required by law, IVL offers its customers all-risk or named-perils insurance. We found its customer service representatives to be friendly and professional when we called for pricing information. All quotes were rendered quickly in clear language, and representatives outlined potential extra charges.

Holding authority as a moving carrier and broker, IVL will outsource a portion of its contracts, and we uncovered mixed customer reviews regarding communication and the quality of service. However, by using a large partner network and its own in-house crews, IVL is able to coordinate relocation services nationwide and around the globe.

Pros and Cons of International Van Lines

We like IVL’s large service area and offerings. However, while we had a positive experience when we called for a quote, pricing information isn’t available on its website.

Pros Assists with moves anywhere in the U.S. and in more than 180 countries Offers full-service moves, including specialty items and automobiles Has above-average customer satisfaction ratings
Cons Doesn’t list sample pricing on its website Has local branches in only five states

International Van Lines Availability

International Van Lines moving services are available in all 50 states and in more than 180 countries internationally.

International Van Lines Moving Services

International Van Lines is a licensed moving broker and carrier, coordinating local, international, and long-distance moving services. IVL is a full-service provider, giving you a chance to manage your move without the heavy lifting or the hassle of driving a rental truck. During our call with IVL, our customer service representative noted that we would receive 30 days of free storage with any long-distance move. We’ve outlined more details about some of the moving services offered by International Van Lines below.

Packing Services

With comprehensive packing assistance, professional moving crews pack every box for you, disassemble and reassemble furniture if necessary, and load, transport, unload, and unpack your belongings.

Auto Transport

IVL offers auto transport using open and enclosed carriers for interstate moves and container shipping for overseas moves. GPS tracking is provided for added peace of mind. IVL will transport motorcycles as part of its standard full-service package for an additional fee.

Custom Crating

For full-service moves, IVL offers custom crating for fragile and high-value items. Movers will use basic protective materials such as pads and blankets at no extra charge, but you can expect to pay $250 to $400 for items packed in custom crates. These crates offer a higher level of protection during transit for household goods such as artwork, antiques, and electronics.

Storage Services

Short- and long-term storage solutions are available from most IVL partners. You can request to use the storage-in-transit option to have IVL hold your belongings closer to your destination.

International Moving Services

IVL holds authority as a freight forwarder through the Federal Maritime Commission (FMC) to conduct international moving services. IVL can arrange to deliver your shipment by sea or by air and will provide destination services, such as unloading and debris removal. For small shipments, IVL can combine your inventory into a shared container to cut costs.

Contents Coverage and Third-Party Insurance

IVL offers basic liability protection free of charge and full-value protection for an additional fee, with several deductible levels ranging from $500 to $1,000. It works with a third-party insurer to offer all-risk and named-perils coverage.

  • All-risk insurance: This insurance is for IVL’s full-packing service. It costs 4% of your items’ declared value and protects against any amount of physical loss or damage to the shipment. Claims are handled directly by the insurance company instead of the movers.
  • Named-perils insurance: This insurance is for IVL’s self-packing service. It costs 3% of your items’ declared value and ensures that the insurance company pays out claims if you have a total loss of your shipment due to conditions outlined in the policy.

Piano Moving

Piano moving is best left to trained professionals who have the proper equipment and know the most effective techniques for moving a heavy yet fragile item. IVL offers to move pianos for an additional fee that varies according to the type of piano, with a general range of $150–$350.

Corporate and Office Relocation

A full business relocation service includes standard packing assistance with add-on options such as IT removal and crating. Upon delivery of your shipment, you can request that IVL assist with storage and debris removal.

International Van Lines Cost

We used IVL’s instant cost calculator tool and called its customer service line to get the pricing estimates listed below. These are ballpark estimates. For more accurate pricing, we recommend scheduling a visual or in-person estimate with an IVL representative. The quotes below include furniture protection, disassembly and reassembly, and 30 days of free storage. Both the local and long-distance moves require up-front deposits to book.

Estimates for long-distance moves:

Long-distance moving costs are usually determined by the weight of your items, distance of the move, and the moving date (due to heightened demand in the summer).

  • $2,500–$4,300 (2-bedroom, 1,179-mile move from Orlando, Florida, to Chicago, Illinois)
  • $7,500–$9,700 (2-bedroom, 2,429-mile move from Orlando, Florida, to San Diego, California)

We called IVL to compare the different pricing figures we received from personalized quotes and the online cost calculator. We spent 20 minutes on the phone with our representative and received a ballpark estimate for a three-bedroom, cross-country move. Our estimate came to $14,600 with full-service packing; the cost without any add-ons was $13,000. We recommend requesting a personalized quote via video call or in-person consultation to lock in an accurate price.

Estimate for local moves:

Local moving services are billed hourly and are typically classified as a move distance of fewer than 50 miles. The price below reflects a shorter move.

  • $900–$1,500 (2-bedroom local move with three movers)

Here’s a look at hourly rates depending on the number of movers needed, according to IVL’s website:

  • Three movers: $150 per hour
  • Four movers: $200 per hour
  • Five movers: $250 per hour
  • Six movers: $300 per hour

International Van Lines Booking Process

The International Van Lines booking process is straightforward. We underwent the quote process with IVL and noted that it includes the following steps:

  1. Request a quote: Request a free quote by calling 888-293-1891 or by filling out an online form. You will need to provide basic information about your move, including the number of bedrooms, the projected move date, and the origin and destination cities.
  2. Choose your services: When speaking with your IVL moving coordinator, you should specify your intention to self-pack or use the company’s professional packing services. Mention whether the move will require using multiple flights of stairs or an elevator, and inquire about custom crating for any high-end items. Remember that moving bulky items, such as pianos, will result in higher fees. This is also the time to ask about vehicle shipping.
  3. Survey your inventory: You have the option to schedule an in-home or virtual survey of your home’s inventory. You can also request a rough estimate by self-reporting your inventory, but a survey will result in the most accurate cost for your binding estimate.
  4. Book your move: You will need to pay a 33% security deposit when you sign the contract to book your move. On your pickup date, 50% of the balance is due. You can pay with cash, cashier’s check, or money order. The remaining balance is due when IVL delivers your shipment.

Note: For cancellations, IVL will fully refund your deposit unless you cancel within 2 days of your original booking date.

International Van Lines Reviews

International Van Lines has solid customer satisfaction ratings across the Better Business Bureau and Trustpilot. The company is not accredited by the BBB but has an A rating as of October 2023.

Happy customers complimented the company and its team for being reliable, fast, and efficient. The few negative reviews stated that the company missed the delivery date and did not communicate sufficiently about hired help and its broker status. We’ve included a sample of its reviews below.

“They wrapped my furniture and packed everything really well. During the move, they told me how things were going, which helped me relax. Unpacking was fast, and they even helped put things where I wanted. They were really professional!” —Noel R. via BBB on September 6, 2023

International Van Lines has been a pleasure to work with. They were on time, the quote did not change, and they did not damage anything. The movers were energetic and professional, and we had fun hanging out with them as we packed up some remaining things.” —Michelle V. via Trustpilot on September 4, 2023

“I am very unhappy with the way my move has been handled, from a bad pack experience, to multiple emails and messages left with my rep unanswered, and now trying to schedule my drop off/unpack, I am on day 2 of no response to get it scheduled.” —Kevin O. via BBB on June 27, 2023

International Van Lines vs. Other Moving Companies

Review how IVL compares to our other top recommended movers and learn which provider is right for your move.

International Van Lines vs. American Van Lines

American Van Lines is another of our top moving companies. It operates exclusively as a carrier through the lower 48 states, excluding Alaska and Hawaii. Aside from directly handling all moves, American Van Lines’ crews average 10 years of experience on the job. This makes them adept at carrying out special packing and crating requests.

IVL brokers out many of its domestic moves, which could make American Van Lines the better choice for long-distance moves within the United States. However, IVL’s international reach and ability to manage logistics for overseas relocations make it a better choice for international moves.

International Van Lines vs. Interstate Moving & Relocation Group

Interstate Moving & Relocation Group (IMRG) works exclusively as a moving broker. It provides moving help in all 50 states and offers a quick and easy cost calculator tool on its site. It also provides in-depth partner carrier bios and helpful moving resources online. It compares favorably with IVL for domestic moves, but International Van Lines’ reach for international relocations makes it a more favorable choice for longer moves.

We recommend comparing personalized quotes among at least three movers before you sign a contract.

See how IVL stacks up to other top moving companies below:

Best For Star Rating BBB Rating Link
International Van Lines International Van Lines Best Service Offerings
American Van Lines American Van Lines Best Overall Moving Labor
Interstate Moving & Relocation Group Interstate Moving & Relocation Group Most Efficient
Safeway Moving Inc. Safeway Moving Inc. Most Reliable Pricing
Moving APT Moving APT Best Customer Service
JK Moving Services JK Moving Services Best Specialized Packing
North American Van Lines North American Van Lines Best for Claims
Allied Van Lines Allied Van Lines Best for Vehicle Relocation
United Van Lines United Van Lines Best Base Moving Coverage
Mayflower Mayflower Best for Large Moves
International Van Lines
Logo International Van Lines
Best For Best Service Offerings
Star Rating
BBB Rating A
American Van Lines
Logo American Van Lines
Best For Best Overall Moving Labor
Star Rating
BBB Rating A
Interstate Moving & Relocation Group
Logo Interstate Moving & Relocation Group
Best For Most Efficient
Star Rating
BBB Rating B
Safeway Moving Inc.
Logo Safeway Moving Inc.
Best For Most Reliable Pricing
Star Rating
BBB Rating A+
Moving APT
Logo Moving APT
Best For Best Customer Service
Star Rating
BBB Rating B
JK Moving Services
Logo JK Moving Services
Best For Best Specialized Packing
Star Rating
BBB Rating A+
North American Van Lines
Logo North American Van Lines
Best For Best for Claims
Star Rating
BBB Rating A+
Allied Van Lines
Logo Allied Van Lines
Best For Best for Vehicle Relocation
Star Rating
BBB Rating A+
United Van Lines
Logo United Van Lines
Best For Best Base Moving Coverage
Star Rating
BBB Rating A+
Logo Mayflower
Best For Best for Large Moves
Star Rating
BBB Rating A+
Best For
Star Rating
BBB Rating
Best Service Offerings
Best Overall Moving Labor
Most Efficient
Most Reliable Pricing
Best Customer Service
Best Specialized Packing
Best for Claims
Best for Vehicle Relocation
Best Base Moving Coverage
Best for Large Moves

Fine Print in Moving Contracts

Understanding your moving contract is key to having a positive moving experience. We recommend that you keep copies of your contract and estimate once you’ve booked your move. Some of the moving industry terminology can be confusing if you’re not familiar with these contracts—here are a few things to look for on your move contract.

Carriers vs. Brokers

International Van Lines maintains authority as both a carrier and broker. It serves all 50 states, which enables it to handle moves in any location. However, its range as a carrier for domestic moves is fairly limited.

A carrier is a mover that directly handles the moves it books. This means it will send its owned and operated trucks and immediate employees to carry out your relocation. A moving broker will contract your move out to third-party carriers. This is how IVL handles most of its moves within the United States. Its partners in your immediate area will largely determine what services are available to you.

Binding vs. Non-Binding Estimates

When you get a quote from any moving company, pay attention to the wording on any copies of your estimate that you receive. Non-binding estimates are typically subject to change, depending on market fluctuations between quote day and moving day, and are typically yielded over the phone or from online quotes.

Binding estimates, however, will not shift unless your inventory or service needs change between quote day and moving day. You’ll typically need an in-person consultation or video call estimate to get a binding quote. In either case, pay attention to the wording on your contract and estimate to avoid paying unnecessary fees or higher rates than expected.

Our Conclusion

We recommend getting quotes from at least three moving companies before committing to a provider. If possible, you should begin researching different movers at least eight weeks before your move date. This will ensure you book with the best mover without compromising due to scheduling difficulties.

IVL is one of the best long-distance and international moving companies in the industry. You can get a free quote from International Van Lines by filling out this quick online form. A representative will contact you to set up your free moving estimate.

FAQ About International Van Lines

Does International Van Lines protect my belongings with insurance?

Moving services from IVL come with limited liability coverage, which amounts to $0.60 per pound. However, you can purchase additional coverage to protect your belongings if you feel that this coverage amount is not sufficient. Talk to a consultant about insurance coverage when you request a quote for services.

What factors are not included in my moving quote from International Van Lines?

International Van Lines does not include certain services in its traditional package when you request a moving quote. You will be charged an extra fee for elevators, multiple flights of stairs, a long carry from the home to the truck, certain bulky items, piano handling, and motorcycle handling, to name a few. View the company’s website for more details on these circumstances and their extra fees. Note that storage fees beyond the first 30 days are calculated by the cubic foot.

What is the IVL cancellation policy?

International Van Lines requests that its customers give sufficient prior notice when canceling a booking. The moving service deposit is refundable if you notify the company of your cancellation up to 24 hours before your move date. However, the company will not issue a refund if you cancel less than 24 hours before your reservation. Contact the company’s Cancellation Manager to finalize your request.

Is International Van Lines Licensed?

International Van Lines holds licenses issued by the Department of Transportation (USDOT) and the Federal Maritime Commission. You can view its Federal Motor Carrier Safety Administration (FMCSA) snapshot through this link.

Where is International Van Lines located?

International Van Lines is headquartered in Coral Springs, Florida, with regional offices in Illinois, California, Texas, New York, and Arizona.

How much does it cost to move internationally?

International Van Lines states on its website that the average cost to move internationally ranges from $8,000 to $15,000 for a three- or four-bedroom home. That price varies considerably among destination continents.

Our Rating Methodology

The This Old House Reviews Team backs up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling options, additional benefits and custom service options, and reputation among customers to arrive at a final score on a 5-point rating scale.

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