When you buy a Samsung appliance, you’ll receive a Samsung manufacturer’s warranty to protect your item. You aren’t legally required to register your warranty, but if you do, the company notifies you of recalls or relevant product information and may offer deals on future products.
In this Samsung washer warranty review, the This Old House Reviews Team discusses coverage, pricing, and customer reviews, so you can make an informed decision about the best warranty for your appliances. We’ll also compare a Samsung washer warranty to a home warranty and recommend the best home warranty provider for complete home protection.
Samsung Washer Warranty Coverage
A Samsung washer warranty protects your clothes washer against manufacturing defects in materials or workmanship, but it doesn’t protect against everyday wear and tear or damage caused by improper installation.
Under a Samsung warranty, Samsung guarantees repairs, replacements, or a refund of the price of purchase. However, you must use a Samsung-authorized service technician and return any replaced parts back to Samsung after repair work is complete.
Samsung washer warranty coverage will depend on the type of washer you buy. For reference, Samsung sells 2-in-1, front-load, and top-load washers.
Here’s the coverage you can expect from a Samsung washer warranty:
- One year of coverage on all parts and labor
- Three years of coverage on the stainless tub part only
- 10 years of coverage on the washing DD motor part only
Samsung Premium Care for Extended Coverage
If you wish to purchase an extended Samsung warranty, you can choose the Samsung Home Appliance Premium Care for a three- or five-year term. Here’s what the warranty offers:
- 100% coverage on parts repair and labor for normal wear and tear—This begins after the manufacturer warranty expires.
- Power surge coverage—This covers any repairs if your equipment fails due to a power surge.
- In-home product tutorial conducted by a Samsung Care Pro—A Samsung professional will meet you in person to answer questions and help you better understand your new appliance.
Unlike the Samsung washer warranty, this extended warranty does cover breakdowns or failures that occur due to normal wear and tear. It doesn’t cover any loss as a result of abuse, negligence, pre-existing conditions, rust, corrosion, theft, damage from weather, or any loss covered under a manufacturer’s warranty.
Samsung Washer Warranty Pricing
With a Samsung washer extended warranty, you can expect to pay the following:
- $114.99 on a three-year plan
- $199.99 on a five-year plan
Note: The maximum payment on repairs and replacements will not exceed the purchase amount paid for the product. Samsung washers and dryers typically cost anywhere between $499–$1,978.
Samsung Washer Warranty Claims Process
There’s no deductible when you make a claim request and no waiting period between the time you sign up for a warranty and when coverage starts.
Samsung Washer Warranty Reviews
Samsung is accredited by the Better Business Bureau (BBB) and has an A+ rating with the organization. However, Samsung has received mixed reviews from customers. Here are what some Samsung washer customers have said:
“I had a cosmetic issue (over time) on the front load washer…. Samsung fixed it… I am now a loyal customer of Samsung’s.” — Kathy on January 19, 2020
“I have never had a more frustrating experience with a company and will never buy anything from Samsung again. I don’t trust the company to honor their warranties, nor make any effort to get things right when one of their products malfunctions.” — Jordan F. on January 15, 2020
The extended Samsung washer warranty doesn’t have an enrollment period and can be cancelled at any time. With a Samsung warranty, you also get access to a Samsung specialist who can help with the setup of your clothes washing machine, explaining what to do in person and how to maintain it successfully.
Though an extended warranty from Samsung can save you costs in the long run, it’s not as affordable or as valuable as a home warranty which protects washers and other popular home appliances like refrigerators, clothes dryers, and more. Home warranties can be purchased at any point during homeownership and typically come with a 24/7 customer service team and nationwide access to pre-screened, certified contractors.
Top Home Warranty Companies
Ultimately, we believe that American Home Shield (AHS) is the best home warranty company overall. With nearly 50 years of experience in the home warranty industry, AHS offers many benefits to Samsung customers, including:
- High coverage caps on systems and appliances
- 24/7 customer service by phone, online, or through the mobile app
- Service in 49 states
- The option to lower monthly premiums by choosing a higher service call fee
- A nationwide network of certified contractors
For a comparison, here’s a Samsung washer warranty compared to an American Home Shield protection plan:
|Provider||Samsung Washer Warranty||American Home Shield|
|Contract length||One year on all parts and labor from the date of product purchase||One year with the option of renewing from the date of plan purchase|
|What’s covered?||Manufacturing defects in materials or workmanship||Everyday wear and tear, undetectable pre-existing conditions, older items, items without maintenance records, improper installations, and malfunctions due to sediment, rust, or corrosion|
|Renewable?||No, but you can purchase a two-year extended warranty||Yes|
Our Rating Methodology
The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.
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