The Home Depot works with SquareTrade, an Allstate company, to provide an extended warranty on appliances sold from the store after factory coverage expires. It also provides extended warranties for general merchandise, such as water heaters and power tools. Per its terms and conditions, if a manufacturer warranty guarantee is absent, protection begins immediately following the expiration date of the retailer’s in-store return policy for general merchandise protection plans. Appliance protection plan coverage begins the date you purchase it.
To obtain The Home Depot Protection Plan you must purchase protection when you buy a qualified product or within 90 days of qualified product purchase.
The This Old House Reviews Team reviewed the best home warranty companies to help you find the best protection for your home. In this review, we’ll discuss Home Depot extended warranty coverage and pricing, and help you decide if this is the best home warranty option for you and your home.
Home Depot Extended Warranty Plans and Coverage
A Home Depot warranty offers various protection tiers and coverage depending on how much your product costs. The table below is an overview of the available plans:
The Home Depot warranty covers the following major appliances:
- Clothes washers
- Clothes dryers
- Built-in microwaves
- Over-range microwaves
- Wall ovens
In addition to major appliance protection, the Home Depot Protection Plan includes coverage for the following:
- Holiday decor
- Home electronics
- Power equipment
- Power tools
- Small appliances
- Smart-home equipment
- Water heaters
Coverage included on these items is subject to certain terms but will remain in effect depending on the length of protection purchased. Appliance plans last three to five years, and general merchandise plans last two to three years.
The Home Depot Protection Plan offers optional add-on coverage, each with individual terms. Here are a few add-on protections that may be included in your Home Depot extended warranty:
- Accidental damage from handling
- Cosmetic and preventative maintenance parts coverage
- Food spoilage
- No service claim reimbursement
- Service guarantee
- Smart home setup
Reading the fine print of an extended warranty agreement can help you understand your coverage and the expectations of a provider. Here are a few highlights from the Home Depot extended warranty sample contract.
If a refrigerator or freezer breaks down, and the cause is under warranty, policyholders are eligible for up to $300 per incident. The provider requires you to submit proof of damage before paying a claim. Items you can submit for review are dated receipts, photos, and a confirmation from the responding repair person.
Parts Reimbursement for Preventative Maintenance and Cosmetic Components
Appliances require preventative maintenance to ensure optimal performance. The Home Depot Protection Plan offers 50% off discounts on supplies such as the following:
- Air filters
- Dryer lint brushes
- Water filters and lines
- Aluminum vents
- Water fresheners and hoses
Cosmetic parts include these:
- Refrigerator shelves and doors
- Range and oven knobs
- Range heating elements or grates
- Drip pans
Note that this benefit applies only to major appliance, tractor, and lawn mower components. Additionally, this credit offer is available as a rebate. Therefore, you must pay the component’s full price in-store or online and provide a receipt to Square Trade with the purchased products shown. A reimbursement cap of $500 exists for the duration of the Home Depot warranty.
A Home Depot appliance warranty will not cover the cost of repair or replacements caused by excluded factors. Typical of most warranty plans, some exclusions include a defect developing abuse, misuse, or using the appliance outside a manufacturer’s instructions.
Third-party issues like acts of God and theft loss are also excluded and should be reported to a homeowners insurance provider instead.
Home Depot Extended Warranty Pricing
The cost of The Home Depot Protection Plan depends on the value of the item you purchased and the length of a contract. According to Home Depot, it charges $160 for a five-year plan on an item that costs $700–$999. A $1,599.99 washer and dryer combination would cost $235 for five-year insurance.
It prices three-year plans less than five-year plans. In addition, this extended warranty payment is due at the time of an appliance purchase or within 90 days of the receipt date.
There is no deductible or service fee after claiming an issue or receiving service. It also waives transfer fees if you decide to sell your home.
How To File a Claim with Home Depot
Home Depot Protection Plan owners can file a claim online through SquareTrade
or call 833-763-0688.
The call center is available 24/7, 365 days per year. Once a request is accepted, the company store dispatches a technician from its network of service experts, all of whom have undergone a background check.
To streamline the process of making a claim and receiving service, ensure your appliances and protection plan are registered. To create a permanent record, buyers can upload a copy of their receipt to the warranty provider or keep a physical copy for peace of mind.
The Home Depot Extended Warranty Reviews
The Home Depot has been a Better Business Bureau (BBB)-accredited business since 1989 and holds an A+ rating with the BBB. Reviews from customers are mixed, with many complimenting quality customer service and others noting that representatives were unprofessional. Some customers with Home Depot extended warranties have noted frustrations with Asurion unexpectedly denying their claims.
You can find a sampling of reviews below. Note: The customer reviews are for The Home Depot as a whole, not the protection plans in particular.
“I am extremely disappointed and frustrated with the extended warranty I purchased from Home Depot in 2019 for my GE Refrigerator. … My freezer/refrigerator stopped cooling 4 weeks ago and is still not working, nor do I have an estimated repair date. It has been both a financial and emotional hardship dealing with the lack of a basic need and the constant monitoring in the repair progress…” — Judith and Michal S. on March 8, 2023
“Buyers beware! In 2018, I purchased an Electrolux washer and dryer from The Home Depot and purchased a 5 year extended warranty. The washer and dryer come with a one year labor and 3 years parts replacement warranty from the manufacturer. That should have made it a total of 6 years but The Home Depot refuses to honor the warranty agreement as per the terms of coverage written in their warranty contract…” — William M. on March 7, 2023
The Home Depot extended warranty is a solid option for those who purchase new appliances or general merchandise directly from The Home Depot. However, it’s not ideal for those who need total home protection since it excludes major systems coverage.
Additionally, you must add a protection policy the day you purchase your appliance or within 90 days of the sale to be valid, so the extra expense for coverage must be considered when investing in new machines.
For the best protection against appliance and system failures, consider acquiring a policy from a dedicated home warranty company. With just one policy, you can cover major household systems and appliances at once.
Liberty Home Guard is our top choice for home warranty coverage due to its solid coverage caps, extensive add-on options, and lengthy workmanship guarantee. You can choose from its Appliance Guard, System Guard, and Total Home Guard plans, each with a $2,000 coverage limit per covered item.
Liberty Home Guard assigns a service call fee, which ranges from $65 to $125, based on your home’s size, type, location, and plan selections.
For a free quote from Liberty Home Guard, call 866-452-9107 or fill out an Liberty Home Guard’s quote form.
Our Rating Methodology
The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our Reviews Team at email@example.com.