If you have a Samsung appliance, a Samsung appliance extended warranty can cover the item if it breaks down due to normal wear and tear. This protection plan can also prevent you from paying expensive costs if the item needs a repair or replacement. Below you’ll find information on Samsung coverage, pricing, and customer reviews.
Pros and Cons
|Easy to opt into an extended warranty plan when a Samsung appliance is purchased||Doesn’t have transparent plan costs on the Samsung website|
|A+ rating from the Better Business Bureau (BBB)||Provides single appliance coverage only|
Samsung Appliance Extended Warranty Overview
Samsung appliance extended warranties (also known as Samsung Protection Plus) are extensions of the manufacturer’s warranty that come with the original purchase of your Samsung appliance. Samsung only offers this warranty before your manufacturer’s warranty has expired.
Samsung Appliance Extended Warranty Plans and Coverage
Samsung appliance extended warranty plans can be purchased for the following types of appliances:
- Wall ovens
Each of these appliances comes in a variety of models, with different features. Each model has its own unique extended warranty. Depending on the age and type of your product, Samsung may offer an extended warranty that lasts between one and five years.
Samsung also offers two types of appliance warranties: one that covers accidental damage and one that doesn’t.
- General coverage—This is repair or replacement coverage for Samsung product hardware failures due to normal wear and tear.
- Accidental damage—This includes general coverage and includes drops, liquid spills, and cracks.
Each warranty is purchased per appliance, which means no add-ons are available.
Samsung Appliance Extended Warranty Pricing
Samsung doesn’t advertise the specific costs of its extended warranties on its website, so you’ll have to register your product and include the model number to receive pricing. Once you’ve registered your product, you can view the price and purchase a Samsung appliance extended warranty.
These warranties are purchased in monthly installments and Samsung will charge your credit card starting on the day you make your purchase.
In addition to a monthly premium, Samsung will charge a deductible, or service fee, any time a technician comes to your house to diagnose and repair your system or appliance. You have to have a registered Samsung appliance to view the service fee amount.
How to Get a Quote for a Samsung Appliance Extended Warranty
To get a quote, you’ll need to register your Samsung appliance online.
Customer service representatives are available Monday through Friday from 8:00 am to 12:00 am, and Saturday and Sunday from 9:00 am to 6:00 pm. For extra convenience, you can also live chat with a representative 24 hours a day, seven days a week.
Filing a Claim With a Samsung Appliance Extended Warranty
Once you’re logged into your portal or on the phone with a service representative, here’s how the claims process looks like:
- Samsung reviews your claim internally.
- Once approved, Samsung will connect you with a certified technician.
- You’ll set up a service date with your technician to come to your home and service your home appliance.
- Your technician will come to your home and service your appliance, and you’ll pay a service fee once the work is complete.
If your appliance needs to be replaced, Samsung will replace your appliance with a comparable model. A replacement product might be new, rebuilt, or reconditioned with similar features and functionality.
Samsung may choose to settle replacement with cash or a gift card, depending on the price of replacement. Samsung may also choose to handle the disposal of the item. However, if they don’t, it’s up to you to dispose of the item before the replacement arrives.
Frequently Asked Questions about Samsung Extended Warranties
Samsung Appliance Extended Warranty Reviews
Samsung is accredited by the Better Business Bureau (BBB) and holds an A+ rating. However, even the best home warranty companies have a mix of positive and negative customer reviews. Here are a few BBB reviews from Samsung appliance extended warranty holders:
“I fully realize that there is always a chance that no matter whose appliance I purchase, there will be a chance of a fault/defect. So I look to companies that stand behind their products and make customer satisfaction a priority. Samsung is exactly that sort of company. I have four Samsung appliances….I had a cosmetic issue (over time) on the front load washer….Samsung fixed it. I had an ice maker issue on my refrigerator…Samsung fixed it. I had liquid get into my oven door…Samsung fixed it. At no time was it difficult to contact customer service. In fact the alternative to a phone call, the Facebook social media team works amazing well too. Each time Samsung has exceeded my expectations. Needless to say…I am now a loyal customer of Samsung’s.” — Kathy, January 19, 2020
“Samsung Customer Support in their appliance department is the worst department I’ve ever dealt with. They hired someone to install my malfunctioning dishwasher incorrectly, didn’t take responsibility for their actions, and avoided my messages asking for support. They will call you and not leave a message, hope you don’t pick up, not send a follow-up email that they tried calling, then close a case out of nowhere that I’ve spent hours and hours trying to resolve. They are responsible for paying for a technician to fix the broken dishwasher they provided me with in the first place, but they won’t admit it.” — Jeff R., April 7, 2017
Though Samsung has a decent extended warranty option, there are other home warranty companies available that have more comprehensive coverage. If you’re looking to cover major systems and appliances in your home, the This Old House Reviews Team recommends a home warranty from American Home Shield.
While we recommend all three companies listed above, we ultimately think that American Home Shield is the best overall. Here are just a few benefits of AHS:
- Provides three plans to choose from for added flexibility
- Operates in 49 states (excluding Alaska)
- Has been in business since 1971
- Responds to service requests within the first 24 hours 98% of the time
- Allows customers to choose from a range of service fees ($75, $100, or $125)
American Home Shield is the oldest and largest home warranty provider in the business and has a network of more than 15,000 licensed contractors.
Here’s how American Home Shield stacks up against Samsung.
AHS vs Samsung
|Provider||American Home Shield||Samsung Extended Warranty|
|Sample Contract Provided||Yes||Yes|
|Number of Plans||3||1 per appliance|
|Average Lowest Cost||$500 per year||Not available|
|# of States Covered||49||Not available|
|Excluded States||Alaska||Not available|
|Waiting Period||30 Days||Not available|
|Service Fee||$75, $100, or $125||Not available|
|Years in Business||Since 1971||Since 1938|
|Average Trustpilot Reviews||2.5/5 stars||1.5/5 stars|
Our Rating Methodology
The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.
Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.
To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:
- Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
- Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
- Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
- Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.
To share feedback or ask a question about this article, send a note to our Reviews Team at email@example.com.