Acclaimed Home Warranty was founded in 2017 and is headquartered in Sandy, Utah. According to its website, the company offers home warranty plans in Texas, Utah, Nevada, and home warranty plans in Arizona. Acclaimed Home Warranty is accredited by the Better Business Bureau (BBB) and holds an exceptional A+ rating.
In our review of Acclaimed Home Warranty, the This Old House Reviews Team breaks down the company’s plans, coverage, pricing, and customer reviews to help you determine if this is the best home warranty company for you and your home.
Pros and Cons of Acclaimed Home Warranty
Even the best home warranty companies have drawbacks. Compare the advantages and disadvantages to Acclaimed Home Warranty below:
Pros and Cons
|Has a service fee of $60, which is lower than the industry average||Available only in Arizona, Nevada, Texas, and Utah|
|Offers up to five coverage plans depending on where you live||Stand-alone appliances aren’t covered on the lower-priced plans, so you may need to add separate coverage for your refrigerator and washer/dryer|
|Provides high coverage caps on certain appliances and systems|
Acclaimed Home Warranty Plans and Coverage
Acclaimed Home Warranty offers different plans from state to state. Homeowners in Arizona, Nevada, and Texas can choose between three plans: Standard, Premium, and Ultimate. Utah homeowners get the added benefit of two more plans: Premium + and Premium + One.
Acclaimed Home Warranty Texas Plans
Texas coverage offers the same groupings of plans as Nevada and Arizona, although there’s slight variation in terms of certain features, like the central vacuum.
|Systems and Appliances||Standard Plan||Premium Plan||Ultimate Plan|
|Plumbing + drain line stoppages||✓||✓||✓|
|Water heater (1) (up to 75 gallons)||✓||✓||✓|
|Interior electrical systems||✓||✓||✓|
|Panels and subpanels||✓||✓||✓|
|Garage door systems||✓||✓||✓|
|Kitchen exhaust fan||✓||✓||✓|
|Freon recovery / recapture / recharge||✓||✓|
|Kitchen refrigerator with ice maker||✓||✓|
|Angle stop and gate valves||✓||✓|
|Interior hose bibs||✓||✓|
|Shower heads / arms||✓||✓|
|Water heater failures due to sediment||✓||✓|
|Premium Coverage Upgrade||✓||✓|
|Washer / dryer||✓|
|Pros. Series - Appliance - Kitchen||✓|
Depending on your location, homeowners can customize their plans to include even more appliances and home systems for an additional fee. Here are just a few items you can get coverage for:
- Swimming pool and spa
- Roof leak repairs
- Secondary appliances
- Enhanced pipe leak coverage
- Septic system and pumping
What Repairs Are Covered?
While a home warranty is beneficial to help cover the costs of repairs or replacements for appliances or home systems, homeowners should understand the limitations. There are coverage caps in place to restrict the amount of financial assistance allowed per appliance and system.
We analyzed a sample contract for coverage in Texas to show you what is and isn’t covered under Acclaimed Home Warranty.
|Systems and Appliances||Coverage Cap Amount||Covered Under Warranty||Not Covered Under Warranty|
|Plumbing||$3,500||Toilet tanks and bowls Vital components of a water heater Leaks or breaks in lines within the main foundation||Pipe breaks due to freezing temperatures Reservoir tanks of water heaters Drain line stoppages that require excavation|
|Central heating||$5,000||Heat exchanger and pump Vent blower system||Outside or underground piping Redrilling of wells for geothermal pumps|
|Air conditioning||$5,000||Pumps and motors Evaporator coils and electrical wiring||Registers and grills Leak detection and lost freon|
What’s Not Included?
Acclaimed doesn’t cover defects or pre-existing issues that were known before the home warranty contract went into effect, unless those issues could not have been discovered through visual inspection or basic tests. If you could tell that something was broken before you purchased your home warranty, it won’t be covered.
We recommend getting a home inspection before enrolling in home warranty coverage to give you a better idea of what would be covered under your plan.
Acclaimed Home Warranty Cost
When researching the costs for an Acclaimed Home Warranty contract, our team found varying fees based on the location and plan chosen. These are the costs provided by the company for single-family homes in Utah, Nevada, Texas, and Arizona.
Compare Plan Costs
|Location||Standard||Premium||Premium +||Premium + One||Ultimate|
|Utah||$35/month $400/year||$45/month $475/year||$50/month $500/year||$54/month $550/year||$55/month $600/year|
|Nevada||$45/month $475/year||$50/month $550/year||N/A||N/A||$60/month $635/year|
|Texas||$47/month $495/year||$55/month $595/year||N/A||N/A||$62/month $675/year|
|Arizona||$35/month $450/year||$40/month $550/year||N/A||N/A||$54/month $650/year|
Acclaimed Home Warranty costs are slightly higher than the industry average for similar coverage of $300 to $600 per year. The service fee for Acclaimed Home Warranty is $60, which is lower than the industry average of $75–$125.
Acclaimed Home Warranty Claims Process
Note: It’s imperative to contact the company before hiring your own contractor as unauthorized repairs will not be covered.
Acclaimed Home Warranty Reviews
Acclaimed Home Warranty is accredited by the BBB and holds an impressive A+ rating with the organization. Policyholders express positive experiences during claims processing and when receiving repairs or replacements. Here are a few BBB reviews below:
“I have had other home warranty companies in the past covering my home and they consistently sent out contractors that were unqualified and unprofessional. When I let the other companies know my experiences, they let me know these contractors were professional and I was not. I finally came across Acclaimed Home Warranty with reservations, but decided to make the switch and I have never been happier. Having a busy life and when I have had an appliance issue, they sent out knowledgeable and professional contractors. Having the support of Acclaimed behind me allows me to focus on other things in my life instead of worrying about the ‘little things’ in life. I would recommend them to anyone looking for the security of a fantastic company behind them.” — Anne P., 5 stars, 2/17/2019
“Acclaimed went above and beyond with the issue I had. I had problems with my two garage door openers and opted to replace them with top-of-the-line models and Acclaimed ended up covering $1,000 of the $1,300 cost. If I would have chosen a like-for-like model, then they would have covered the entire cost. Thanks Acclaimed and thanks Kristen and Sandra!” — Rob O., 5 stars, 1/17/2019
The This Old House Reviews Team gives Acclaimed Home Warranty an 8.15/10. One of the most significant advantages of the company is its outstanding coverage caps, as HVAC systems are covered to a total of $5,000 per contract. However, we feel that the small amount of states covered is a drawback for a company that provides extensive coverage and has positive customer feedback.
Our Recommended Provider: American Home Shield
American Home Shield (AHS) is our preferred home warranty provider because of its coverage across all states, excluding Alaska, extensive plans, and 24/7 customer service. A veteran in the home warranty industry, American Home Shield has been around for almost 50 years.
Another reason why AHS is an ideal option for homeowners is because it provides generous coverage caps for consumers and allows you to choose between a $75, $100, and $125 service fee. Lower service fees mean higher monthly premiums and vice versa.
Our Rating Methodology
The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.
Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.
To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:
- Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
- Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
- Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
- Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.
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