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AHW Home Warranty Review (2021)

Keep reading this review to learn more about AHW plans, pricing, coverage specifics, claims, and customer reviews.

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AHW Home Warranty is based in Columbus, Ohio, and has the most robust network of licensed and insured contractors in the home warranty industry, partnering with over 40,000 in-network service providers nationwide. The company covers major home systems and appliances regardless of their age, as long as they’re in good working order upon the contract start date.

In this AHW Home Warranty review, the This Old House Reviews Team will go over the company’s plans, coverage, pricing, claims process, and reviews, and help you determine if AHW is the best home warranty for you and your home.

Get a free quote from AHW:

Is AHW Home Warranty worth it?

AHW Home Warranty provides home protection plans at a competitive price and offers $75 off plus one month free when signing up.

Compare the advantages and disadvantages of signing up for an AHW protection plan:

Pros and Cons of AHW Home Warranty

Pros Cons
Pros Cons
✔ $75 off + 1 month free when signing up ✘ As of May 2021, AHW is the target of a class-action lawsuit filed by the Arizona Attorney General
✔ Wide variety of add-on options ✘ Does not cover items with pre-existing conditions
✔ 24/7 customer service ✘ Multiple This Old House readers have noted unexpected claim denials

In late May 2021, the Arizona State Attorney General filed a class-action lawsuit against AHW for alleged fraudulent activity, including misrepresenting its years in business, concealing the identity of its chief executive, and generating false positive consumer reviews. The Reviews Team has reached out to the company and has not yet received comment.

AHW Home Warranty Plans and Coverage

Under an AHW home warranty contract, policyholders can choose between three packages: a Systems Plan, Appliances Plan, and Combo Plan. The Appliances Plan protects major home appliances like the dishwasher and refrigerator, the Systems Plan covers air conditioning, heating, and other essential systems, and the Combo Plan is a comprehensive package that protects everything included in the Systems and Appliances Plans, covering 28 total items, which is more than the 18–19 units covered under an industry-average plan.

Here’s an overview of what’s covered under each plan.

What’s Covered In AHW Plans

Systems and Appliances Combo Plan Systems Plan Appliances Plan
Systems and Appliances Combo Plan Systems Plan Appliances Plan
Central AC System
Central Heating System
Plumbing Including Stoppages
Electrical System
Hot Water Heater
Ductwork
Jetted Bathtub
Garage Door Openers
Dishwasher
Refrigerator with Ice Maker
Clothes Dryer
Stand-Alone Freezer
Oven, Range, Stove, and Cooktop
Clothes Washer
Microwave Oven
Instant Hot Water Dispensers
Garbage Disposal
Attic Fan
Ceiling Fan
Bathroom Exhaust Fan
Doorbell
Kitchen Fan/Exhaust Hood

AHW also offers an extensive list of optional add-ons that can be included in the warranty for an additional fee.

  • Pool and spa
  • Additional central heating unit
  • Additional central AC unit
  • Lawn sprinkler system
  • Septic system
  • Whole-House humidifier
  • Sump pump
  • Limited roof leak
  • Ice maker
  • Additional washer/dryer
  • Additional microwave
  • Central vacuum
  • Well pump
  • Wine refrigerator
  • Secondary refrigerator
  • Water softener
  • Additional hot water heater
  • Extra oven
  • Additional dishwasher

AHW promises to cover home systems and appliances if:

  1. They become inoperable due to normal wear and tear.
  2. They are in place and in proper working order on the contract start date.
  3. They are located inside the confines of the main foundation of the home or detached garage.

Contracts are subject to a 30-day waiting period after the policy is purchased and is in place for 365 days from that date.

Coverage Exclusions

While covered items are protected against malfunctions of components that are necessary for operation, AHW Home Warranty does exclude specific issues. For instance, cosmetic defects, pre-existing conditions, rust or corrosion, and problems caused by an improper operation are not included.

Additionally, according to an AHW sample contract, the maximum liability shall never exceed $1,500 per contract for access, diagnosis, and replacement. However, some covered items like plumbing and electrical are capped at $500. Fortunately, the maximum payout for expensive HVAC equipment is protected up to $2,500. There’s also no coverage cap on Freon, which is more generous than the industry average of $10 per pound.

Pricing of AHW Home Warranty

Because AHW Home Warranty prices will vary based on the plan you choose and where you live, the This Old House Reviews Team requested a quote for Chicago, Illinois. Both the Appliances Plan and Systems Plan cost $479 annually, while the comprehensive Combo Plan is higher at $579 per year. Including a pool or spa under a contract will add $179 to the annual cost, and a septic system add-on is $65 per year.

Costs from AHW Home Warranty are in line with the industry average of $300–$600 per year. Basic coverage that covers the most essential home items will cost around $300, while more comprehensive coverage with add-ons will cost around $600.

AHW Home Warranty also requires a service fee, or deductible, of $75 which is due before a technician diagnoses or resolves an issue. The industry average ranges between $75 –$125.

Since pricing will depend on your location, the plan you select, any add-ons you include, and the square footage of your home, we recommend getting a personalized quote from AHW Home Warranty by calling 866-605-8194 or filling out this online form.

State Availability

AHW Home Warranty is available in 45 states nationwide. It is not available in five states, including California, Iowa, Missouri, Oklahoma, and Washington.

AHW Home Warranty Reviews

The Better Business Bureau (BBB) accredited AHW Home Warranty in 2018 but revoked the company’s accreditation in November 2020 for its failure to adhere to the standards required for BBB-accredited businesses.

Here are examples of positive reviews left on the Better Business Bureau:

“[AHW Home Warranty] repair was able to repair my dishwasher the next day and was knowledgeable about the mechanics of it and fixed it in about an hour. He left no mess and ran a test cycle, asking that I call if anything didn’t work just right. I didn’t have to call because everything worked perfectly. I highly recommend [AHW Home Warranty].” — Isabella S. on 3/15/2020

“My sales representative James was very helpful and easy to work with. He was very knowledgeable and did not pressure me into buying like the other home warranty companies I have dealt with.” — Zeeshan A. on 12/20/2020

However, like all major home warranty companies, AHW Home Warranty has also had unhappy customers. Multiple homeowners have shared experiences of the company denying claims without providing a clear reason, and some have expressed having difficulty canceling their plan.

Here is some feedback shared by two of our readers:

[AHW Home Warranty] is refusing to cover a claim to replace a bad blower in my HVAC unit, we have now been without central air conditioning for over a week...The technician they sent to my home mis-diagnosed the issue as being caused by a leak. The issue is that the blower motor failed while the compressor continued to run causing the coils in the unit to freeze. I followed the [AHW] second opinion process and had an independent repair company provide documentation or the cause, who documented the cause and AHW is still refusing to cover the repair, and cannot give me a reason why. For this reason, I am calling [AHW] a scam.” — Paul R. on 10/19/2020

I signed up for AHW in October after reading your review. I had just purchased a home and had a thorough inspection [that confirmed it was] in very good condition. After a 30 day waiting period the policy went into effect (interesting that they charge you on day one but the policy isn’t in effect for 30 days). 4 days after the waiting period ended, my refrigerator ice dispenser went out...[I] did nothing for a few days and then my compactor started having issues. So, I called them and filed. In less than 24 hours they responded that both were declined because the issues were pre-existing. In a subsequent conversation with them, they indicated that the issues happened too soon after the start date. I asked how long after the 30 days was long enough. Their response was months for sure but maybe weeks for one item. The interactions have gone on for 2 1/2 months now. I am out $350. $200 for 4 months of the policy plus $75x2 for 2 service calls. For all of that I still have an icemaker dispenser that is out and a compactor with a bad switch.” — Dan. M on 1/15/2021

Additionally, a class-action lawsuit filed by the Arizona State Attorney General against AHW alleges that the company generates fake positive consumer reviews. The Reviews Team has reached out to the company and has not yet received comment.

AHW Home Warranty vs. Competitors

If you’re not sure whether AHW Home Warranty is right for you, compare the company with other top home warranty providers in the industry. We recommend getting quotes from all three home warranty companies so you can compare pricing and better understand your coverage options.

Compare Home Warranty Companies

Provider Best For Monthly Cost Service Fee BBB Rating Years in Business States Covered
Provider Best For Monthly Cost Service Fee BBB Rating Years in Business States Covered
AHW Home Warranty Best Add-Ons $29–$46 $75 B 3 years* 42 states (Not including CA, IA, ME, MN, NM, OK, UT or WA)
First American Home Warranty Value $36–$38 $75 B+ 35 years 35 states (Not including AL, CT, DE, HI, IL, LA, ME, MA, MN, NH, NJ, NY, ND, RI, VT, WI)
American Home Shield Overall $40–$58 $75–$125 B 49 years 49 states (Not including AK)
Choice Home Warranty Service $36–$44 $60–85 B- 11 years 48 states (Not including CA, WI)
Select Home Warranty Lowest Deductible $36–$38 $60–$75 B- 8 years 46 states (Not including NV, NY, WA, WI)
America’s First Choice Home Club Customization $43–$60 $75–$125 B 10 years 47 states (Not including CA, HI, NV)
Liberty Home Guard Trustworthiness $40–$60 $60 A 2 years 45 states (Not including CA, IL, WA, WI, or WY)

* - A pending class-action lawsuit filed by the Arizona Attorney General’s Office alleges that AHW started doing business in 2018 despite falsely claiming being in business for nearly or over a decade.

To get more information on the home warranty companies above, read our in-depth company reviews:

Our Conclusion

AHW Home Warranty offers basic plans that protect essential home systems or appliances or a comprehensive plan that’s available for more extensive protection. While its premiums are on the higher end of the industry’s average, AHW is competitively priced based on its coverage and limitations.

This provider may be a good option if you’re looking for comprehensive coverage on both systems and appliances and want generous coverage caps for your items. It also might be an ideal option for those who aren’t looking to spend an expensive amount on monthly premiums or service fees.

AHW Home Warranty may not be ideal if you live in California, Iowa, Missouri, Oklahoma, or Washington. Additionally, the company is currently being sued by the Arizona State Attorney General.

Company Information

  • Company name: AHW Home Warranty, LLC
  • Address: 20 S 3rd Street Suite 210
  • City/State: Columbus, OH
  • Zip code: 43215-4206
  • BBB rating: NR

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for home warranty providers is on a 100-point scale based on seven factors:

  • Plan options (25)
  • Coverage specifics (5)
  • Pricing (25)
  • Trustworthiness (25)
  • State availability (5)
  • Customer service (10)
  • Additional benefits (5)

Our Reviews Team reviewed 45 companies and we have a full-time researcher who collects (and regularly updates) more than 100 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

Our Score Breakdown for AHW:

Frequently Asked Questions about AHW Home Warranty

Does AHW Home Warranty offer a workmanship guarantee?

AHW Home Warranty offers a workmanship guarantee of 90 days for parts and 30 days for labor if the service work performed should fail.

Can I purchase an AHW Home Warranty for a rental property?

Yes, you can purchase an AHW plan for your primary residence of rental property.

Will an AHW cover old items?

Yes, coverage applies to all systems and appliances, regardless of how old they are, as long as they are in good working condition at the start of your plan.

How do you get to a quote from AHW Home Warranty?

Obtaining a free quote from AHW is easy and can be completed via an online submission with your name and address. If coverage is available in your state, you will be directed to choose your package and include any additional add-ons. The company then provides you with the contract costs. From there, you may choose to pay the lump sum or make monthly payments before entering your credit card information.

If you have any questions about plans or costs, call 866-605-8194 to resolve any questions before purchasing a home warranty plan.

How do you file a claim with AHW Home Warranty?

To file a claim, call AHW at 844-996-0624.

The company accepts service requests 24/7 and, under normal circumstances, will contact a contractor within 48 hours of receiving a claim. The approved technician will then call you to set up a mutually convenient appointment to diagnose the malfunction.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.