We may be compensated if you purchase through links on our website. Our Reviews Team is committed to delivering honest, objective, and independent reviews on home products and services.More

The Home Service Club Review (2024)

Author Icon Written by Dana Getz + 1 other Reviewer Icon Reviewed by Jacquelyn Kfoury Updated 03/29/2024

The Home Service Club (HSC) is a relative newcomer to the home warranty industry and has been in business since 2009. The company’s nearly nationwide service area covers all 50 states.

We have thoroughly reviewed the best home warranty providers in the industry, comparing plans, costs, customer reviews, and other factors. You may want to consider The Home Service Club if you need quick coverage, as a home inspection is not required before coverage begins.

In this Home Service Club review, we go in-depth on the provider’s plans, prices, customer reviews, and more.

We cannot recommend The Home Service Club because of its alleged claim denial and poor customer service based on a pattern of complaints listed on the Better Business Bureau website. However, we highly recommend Liberty Home Guard for it’s trustworthy customer service and customizable coverage options.


Our Take on The Home Service Club

We rated The Home Service Club 3.8 out of 5 stars and named it the home warranty company with the ‘Quickest Coverage’ of 2023.

It covers items regardless of age, make, or model and doesn’t require a home inspection for coverage. However, it’s not accredited by the BBB.


What Are the Pros and Cons of The Home Service Club?

Pros
Doesn’t require a home inspection for coverage to kick in
Has a 30-day labor guarantee and 90-day parts guarantee
Covers repairs and replacements of covered items regardless of the age, make, or model
Cons
Not accredited by the Better Business Bureau (BBB), while most competitors are
High contract transfer fee
High service fee of up to $125, which is higher than the average

What Plans and Coverage Options Does The Home Service Club Offer?

The Home Service Club offers two home warranty plans: Standard and Comprehensive. The Standard plan includes coverage of essential systems and appliances, like air conditioning and electrical, while Comprehensive coverage includes everything in the Standard plan plus additional systems and appliances.

All of the covered items are outlined in the table below:

Systems/AppliancesStandard CoverageComprehensive Coverage
Air conditioners
Heating system (including heat pumps)
Plumbing system
Water leaks
Water heater
Electrical system
Ceiling fans
Central vacuum(s)
Garbage disposal
Garage door opener
Microwave oven (built-in)
Dishwashers
Refrigerators
Ovens, ranges, and cook-tops
Trash compactors
Food centers (built-in)
Clothes washer/clothes dryer
Freestanding ice makers
Ductwork
Gas leaks
Sump pump
Whole house exhaust and attic fans
Instant hot/cold water dispenser
Pest control
Telephone wiring
Alarm warning
Smoke detectors
Doorbells
Whirlpool motor and pump assemblies
Plumbing stoppage coverage

Optional Add-Ons

In addition to the Standard and Comprehensive plans, The Home Service Club offers coverage for the following optional add-on items:

  • Well pump
  • Sewage ejector pump
  • Water softener
  • Service line
  • Freestanding freezer
  • Freestanding additional refrigerator
  • Refrigerator built-in units with dual compressors
  • Additional freezer, oven/range/cooktop, microwave, dishwasher
  • Additional water heater
  • Pool or spa equipment
  • Spa and spa heater
  • Plumbing sprinkler
  • Roof coverage

Before opting into an HSC warranty, we recommend reading a sample contract to understand what exactly is and isn’t covered. This will also give you a better idea of what coverage caps look like and if there are any limits or exclusions on important systems and appliances.


How Much Does The Home Service Club Cost?

Below are the monthly prices of HSC plans, based on a quote for a single-family home in Charlotte, North Carolina:

Plan NameMonthly PriceService Call Fee Range
Standard Coverage$50$65 – $125
Comprehensive Coverage$63$65 – $125
  • Standard Coverage: $50 per month
  • Comprehensive Coverage: $63 per month

Home Service Club plan costs fall on the higher end of average monthly home warranty premiums. With the base price plans in mind, know that the cost of your monthly fee will also vary based on any additional coverage options you decide to purchase and include in your plan.

Like almost every other home warranty provider in the market, The Home Service Club charges a service fee every time one of its professional technicians visits your home to address the broken item. HSC charges a pre-selected service call fee that ranges from $65 to $125 which you determine at the time of plan purchase.

Though the prices we’ve listed are accurate, we recommend getting a quote from The Home Service Club, since pricing may vary based on where you live, the size of your home, and the plan you choose.

Get a free quote today by filling out the online form or by calling 800-842-9334.


What Is The Home Service Club’s State Availability?

The Home Service Club is available in all 50 states.


What Do Customers Say About The Home Service Club?

The Home Service Club is not accredited by the BBB and has a C rating on the site. Trustpilot rates The Home Service Club as “Poor,” with a 2.5 out of 5-star rating from current customers.

Despite some positive reviews, The Home Service Club has faced criticism from customers who experienced prolonged repair delays, unresponsive technicians, and alleged dishonesty from sales representatives.

Here is a Home Service Club review from Trustpilot:

“I have been trying to get a leaking toilet fixed for 2 1/2 months with this company. Started October 14. The first plumber just took my money, had the work approved, and never showed back up. So I’ve had to start with a second company. Who now a month later has still not even been out to diagnose the issue. If I have the claim reassigned again, it’s probably gonna take another month. Do not use this company.” —Jennifer B., 1 star, December 19, 2022

Here is feedback a This Old House reader shared about their experience:

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. —S. Lynch on 6/20/2022


Alternatives to The Home Service Club Compared

While we can’t recommend The Home Service Club, we do recommend these home warranty companies:

Company BBB Rating Monthly Cost Service Fee Visit Site
NR $49–$59 $65–$125 VISIT SITE
B $29–$89 $100–$125 VISIT SITE
B $44–$47 $60–$75 VISIT SITE
B $38–$64 $75–$125 VISIT SITE
B $42–$82 $75–$125 VISIT SITE
A+ $44–$58 $70 VISIT SITE
B+ $30–$56 $100–$150 VISIT SITE
A $27–$70 $65–$100 VISIT SITE
No results were found.
Star Rating BBB Rating Monthly Cost Service Fee Response Time Link
Liberty Home Guard Liberty Home Guard
NR $49–$59 $65–$125 Up to 48 hours VISIT SITE
American Home Shield American Home Shield
B $29–$89 $100–$125 Up to 48 hours VISIT SITE
Select Home Warranty Select Home Warranty
B $44–$47 $60–$75 48-84 hours VISIT SITE
First American Home Warranty First American Home Warranty
B $42–$82 $75–$125 4-48 hours VISIT SITE
AFC Home Warranty AFC Home Warranty
B $38–$64 $75–$125 24-48 hours VISIT SITE
Elite Home Warranty Elite Home Warranty
A+ $44–$58 $70 Up to 48 hours VISIT SITE
Cinch Home Services Cinch Home Services
B+ $30–$56 $100–$150 2-24 hours VISIT SITE
2-10 Home Buyers Warranty 2-10 Home Buyers Warranty
A $27–$70 $65–$100 Up to 48 hours VISIT SITE
Liberty Home Guard
Logo Liberty Home Guard
Star Rating
BBB Rating NR
Monthly Cost $49–$59
Service Fee $65–$125
Response Time Up to 48 hours
VISIT SITE
American Home Shield
Logo American Home Shield
Star Rating
BBB Rating B
Monthly Cost $29–$89
Service Fee $100–$125
Response Time Up to 48 hours
VISIT SITE
Select Home Warranty
Logo Select Home Warranty
Star Rating
BBB Rating B
Monthly Cost $44–$47
Service Fee $60–$75
Response Time 48-84 hours
VISIT SITE
First American Home Warranty
Logo First American Home Warranty
Star Rating
BBB Rating B
Monthly Cost $42–$82
Service Fee $75–$125
Response Time 4-48 hours
VISIT SITE
AFC Home Warranty
Logo AFC Home Warranty
Star Rating
BBB Rating B
Monthly Cost $38–$64
Service Fee $75–$125
Response Time 24-48 hours
VISIT SITE
Elite Home Warranty
Logo Elite Home Warranty
Star Rating
BBB Rating A+
Monthly Cost $44–$58
Service Fee $70
Response Time Up to 48 hours
VISIT SITE
Cinch Home Services
Logo Cinch Home Services
Star Rating
BBB Rating B+
Monthly Cost $30–$56
Service Fee $100–$150
Response Time 2-24 hours
VISIT SITE
2-10 Home Buyers Warranty
Logo 2-10 Home Buyers Warranty
Star Rating
BBB Rating A
Monthly Cost $27–$70
Service Fee $65–$100
Response Time Up to 48 hours
VISIT SITE

Our Final Home Service Club Review

Following our review of The Home Service Club, we gave the company a rating of 77 out 100. Its comprehensive coverage makes it an option worth considering for people who want basic coverage of home systems and appliances.

Additionally, The Home Service Club has a 10-day waiting period, which means it takes less than two weeks for the contract to go into effect after it’s been signed. This is significantly shorter than the 30-day waiting periods most home warranty providers offer.

However, The Home Service Club has a service call fee as high as $125, compared to other companies that have service call fees as low as $75 and $60. Consider The Home Service Club if you don’t want to wait 30 days for your coverage to kick in.

To learn more about other home warranty companies we recommend, read our in-depth company reviews:


Frequently Asked Questions

What is an HSC home warranty?

A Home Service Club home warranty is a renewable contract that protects homeowners from unexpected repairs and replacements on major systems and appliances. A quality home warranty provides peace of mind for home repairs and helps homeowners avoid huge fees when something breaks down in their home.

How do you cancel a home warranty service contract?

Canceling a contract with a home warranty provider is as simple as contacting its support staff. Just keep in mind that different companies have different terms and conditions when it comes to canceling so read all of the fine print in your contract to avoid unnecessary cancellation fees.

What’s the difference between an HSC homeowners plan and a RE-Pro plan?

HSC homeowners plans are available to homeowners, while RE-Pro plans are available through real estate transactions.

Is a home inspection required before coverage begins with The Home Service Club?

home inspection is not required before you purchase a home warranty and coverage begins.

What’s the claim process with The Home Service Club?

Once your home warranty coverage begins (10 days after you’ve signed your contract), The Home Service Club support staff will be at your disposal 24 hours a day, seven days a week.

You can submit a claim via phone at 800-601-1009 or by logging into your account using your desktop or mobile device. Once you’ve submitted your claim, you’ll receive a confirmation email that the request has been received. After this, the company will assign a local professional who will contact you to schedule a convenient time for service.


Company Information

  • Company name: The Home Service Club
  • CEO: Sam Zakarin
  • Address: 305 Broadway, 9th Floor
  • City/State: New York, NY
  • Zip code: 10007

Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.  

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.