Globe Home Protection is a home warranty company that’s headquartered in Orlando, Florida. In this review, the This Old House Reviews Team will discuss the company’s terms and conditions, the cost of a Globe Home Protection service contract, limitations and exclusions, and customer reviews, so you can make an informed decision and decide if this is the best home warranty for you.
Globe Home Protection Plans and Coverage
|Appliances and systems||3-Star Plan||4-Star Plan||5-Star Plan||Stellar Plan|
|Air conditioning (two systems)||✓||✓||✓||✓|
|Heating (two systems)||✓||✓||✓||✓|
|Oven, range, and cooktop||✓||✓||✓|
|Range exhaust fan||✓||✓||✓|
|Bathroom exhaust fans||✓||✓||✓|
|Ceiling/Attic exhaust fans||✓||✓||✓|
|Garage door opener||✓||✓|
|Removal of existing units||✓||✓|
|Clothes washer and dryer||✓||✓|
|Roof leak repair||✓||✓|
|Refrigerator ice maker||✓|
|Built-in trash compactor||✓|
|Unknown pre-existing conditions||✓|
Globe Home Protection offers four packages with varying levels of coverage. It also offers a list of optional add-ons to add even more protection to your home:
- Well pump
- Additional HVAC system
- Swimming pool and spa
- Additional water heater
- Slab leak repairs
- Pre-Season HVAC tune-up
- Additional refrigerator
Globe Home Protection protects crucial components that are necessary for the operation of appliances and systems and offers upgraded protection for equipment that’s only included in the Stellar Plan.
|Appliances and Systems||Included||Exclusions||Stellar Plan Upgrades|
|Air conditioning system||Blower fan motors Compressor and condenser coils Internal system controls||Underground piping Zone control systems Humidifiers||Condensation drain pan and pump Registers and grills Breakdown from lack of routine maintenance|
|Central heating||Burners Heat exchangers and pump Printed circuit boards||Radiant heating coils Pellet stoves Fireplaces and key valves||Heat lamps Disposable filters Registers and grills|
|Electrical System||Circuit breaker panels General wiring Receptacles||Inadequate wiring Circuit overload Burglar or fire alarms||Smoke detectors|
|Plumbing||Toilet mechanisms Drain and waste line leaks Shower valves||Pressure regulated devices Plumbing outside of the main foundation||Faucets Hose bibs shower heads Toilet replacement of up to $500|
The Limits of Liability from Globe Home Protection state that a service contract is limited to $5,000 per mechanical system unless a lower limit is declared in the home warranty coverage summary. A few exceptions we found are caps for roof leaks, which are limited to $500 per contract, and the plumbing and electrical systems.
Optional add-on coverage varies based on the system covered. For instance, a backed-up septic system may only be pumped clear once per coverage period. Additionally, while main components of a swimming pool are covered, the sample brochure states that its liability for the pool heater is capped at $1,000. A well pump is also only covered up to $1,000 for problems related to the impellers, motor, pump, and seals.
Globe Home Protection is available in 32 states, not including Alabama, Alaska, California, Hawaii, Idaho, Iowa, Louisiana, Mississippi, Montana, New Mexico, New York, North Carolina, Oregon, South Carolina, Utah, Washington, or Wisconsin.
Here are alternatives for those living in states not covered by Globe Home Protection:
- Alabama Home Warranty Companies
- Alaska Home Warranty Companies
- California Home Warranty Companies
- Hawaii Home Warranty Companies
- Idaho Home Warranty Companies
- Iowa Home Warranty Companies
- Louisiana Home Warranty Companies
- Mississippi Home Warranty Companies
- Montana Home Warranty Companies
- New Mexico Home Warranty Companies
- New York Home Warranty Companies
- North Carolina Home Warranty Companies
- Oregon Home Warranty Companies
- South Carolina Home Warranty Companies
- Utah Home Warranty Companies
- Washington Home Warranty Companies
- Wisconsin Home Warranty Companies
Globe Home Protection Pricing
Globe Home Protection is transparent about its service contract costs. The 3-Star Plan is the most affordable, but it has the least comprehensive coverage. It starts at $330 annually with a service fee of $75. Upgrading to the 4-Star Plan will raise your contract to $425 per year with a $75 deductible.
The price difference is slightly higher for the 5-Star Plan, which includes 10 additional appliances or systems at $470 per year with a $75 service fee, or only $450 per year when you commit to a $100 deductible. The most comprehensive Stellar Plan is $570 per year with a $75 service fee, or you can get a lower contract cost of $545 with a $100 service fee.
Pricing of Globe Home Protection
|3-Star Plan||$330 per year|
|4-Star Plan||$425 per year|
|5-Star Plan||$470 per year|
|Stellar Plan||$570 per year|
On average, the costs for Globe Home Protection plans are inline with other providers in the home warranty industry. Generally, a home warranty costs around $300 annually for basic care and up to $600 for more comprehensive coverage. The varying service fees are also competitive within the industry as service fees typically cost between $75–$125 per claim.
Optional Add-On Pricing
|Additional AC unit||$90|
|Additional water heater units||$85|
|Swimming pool or spa||$180|
|Pre-season HVAC tune-up||$30|
*The NOVA option is a unique addition offered by Globe Home Protection. It’s essentially an enhancement for various appliances and systems that are covered in the packages that the company provides.
- Plumbing—Includes coverage for tub spouts, diverters, and basket strainers.
- Internal Slab Leak—Covers pipe leaks in the water, drain, or gas lines that are located within a slab of concrete.
- Increased Standard Plan Limits—Increases coverage for roof leak repair from $500 to $1,000 and enhances air conditioning repair or replacement to $5,000.
- Homeowner Insurance Deductible Reimbursement—Offers up to a $500 reimbursement towards your homeowner insurance deductible for an authorized claim.
Note: If you move and wish to transfer your service contract to the next owner, a $40 fee applies.
How to Get a Quote from Globe Home Protection
Obtaining a personalized quote from Globe Home Protection is simple. Interested homeowners should fill out their zip code to ensure their state is covered, then choose a package and the chosen service fee. You will then receive a quote by email and have the option to purchase a service contract.
How to File a Claim with Globe Home Protection
When considering home warranty providers, you may want to understand how the claims process works so your repair or replacement can be handled swiftly. Globe Home Protection offers three ways for policyholders to contact the company about a claim:
Access your online dashboard to submit a claim.
Contact a customer service representative Monday through Friday, 9 a.m. to 6 p.m. EST.
Note: Emergency claims must be completed over the phone.
Once a claim is accepted, Globe Home Protection will contact a trusted service technician to come out and assess your issue. Don’t call a contractor on your own, as the company will not reimburse you for the costs.
Globe Home Protection Reviews
According to Globe Home Protection’s Better Business Bureau (BBB) profile, the company is not accredited but has an A rating. Customer reviews are scarce, but the company shows a 3-star rating after 16 customer reviews. As with any top home warranty company, Globe Home Protection has a mix of positive and negative reviews. Here’s a sampling below:
“I have gotten a lot from this home warranty company. It was something that came with my new home, and it has benefited me greatly this year. Right when I moved in, I had a problem with my water heater not working. They sent a plumber, and he rebuilt the whole thing. Globe covered the repair completely.” — Paolo S.
“Homeowners, do not waste your time. This is a joke for a home warranty. The worst customer service. Their communication is so poor between their contracted vendors. We went a whole week before they even approved our part to be ordered by their own plumber.” — Cassie W.
“A shout out to Globe Home Warranty for helping out with my AC this weekend. I got the service needed to get my home cooling again. Globe put it on the fast track because it’s AC in Florida. Technician was quick to respond. I got follow-up calls during the process, and everyone worked as a team to get me taken care of.” — Jim Connel
Final Thoughts on Globe Home Protection
The This Old House Reviews Team gives Globe Home Protection a 7.1/10 rating. While Globe Home Protection offers multiple packages to cover your water heater and other appliances and systems, its availability is limited in the United States. The company provides warranties for 32 states, but the group fails to list its eligible locations. Note: we reached out to the company for a list of exclusions but have yet to hear back from a representative.
Globe Home Protection does include incredibly comprehensive coverage under its Stellar Plan and available extended service options. However, we find that once you include upgrades like NOVA or other add-ons, the costs for a service contract can be expensive.
The company could benefit from being more clear about its limitations and coverage caps for specific equipment, as the sample contract is vague on cost liabilities. If you decide to pursue a Globe Home Protection sample contract, ask questions about the financial obligations of the provider.
Our Preferred Provider: American Home Shield
American Home Shield (AHS) is veteran in the home warranty industry with more than 45 years of experience. The group boasts a solid B rating from the Better Business Bureau and offers warranties in 49 states, only excluding Alaska.
American Home Shield offers three different packages: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. ShieldSilver, which costs on average $39.99 per month, protects essential household systems. ShieldGold, which runs on average about $49.99 per month, covers all the systems in ShieldSilver with the additions of kitchen and laundry appliances. For around $58.99 per month, ShieldPlatinum™ protects both appliances and systems in a convenient bundle and adds rook leak coverage and coverage boosts.
Policyholders can choose between service fees of $75, $100, or $125; the higher fees result in lower annual contract prices.
Here are a few more reasons why we believe American Home Shield is one of the best home warranty providers in the industry:
- Offers 24/7 claims processing and customer service
- Includes a 30-day workmanship guarantee for repairs on covered items
- Has flexible packages and choice of service fees for more customized protection
- Protects against pre-existing conditions if they were unknown when coverage started
- Responds to most service requests within 24 hours after a claim has been accepted
Our Rating Methodology
The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.
Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.
To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:
- Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
- Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
- Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
- Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.
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