TOH Rating: 7.5/10

Home warranties provide peace of mind by protecting your home’s major appliances and systems, covering the cost of repairs and replacements caused by normal wear and tear. With over 20 years of home warranty experience, Complete Protection Home Warranty, also known as Complete Appliance Protection, offers comprehensive coverage for 48 states and Washington D.C.

Keep reading to learn more about the company’s coverage and if it’s the best home warrantyfor you and your home.

Pros and Cons of Complete Protection Home Warranty

ProsCons
Allows you to choose your own technicianNot offered in Wisconsin, New York, and Massachusetts
Provides customer service 24 hours a day, seven days a week, 365 days a yearDoesn’t have a guaranteed response time
Doesn’t require a service call feeOnly offers combo plans

If any of the cons listed above are deal breakers, here are the top three home warranty companies we recommend:

VIEW MORE

State Availability

Complete Protection Home Warranty is available in 47 states—it is not offered in Wisconsin, New York, or Massachusetts. For those living in WI, NY, or MA, here are home warranty alternatives:

Complete Protection Plans and Coverage

Complete Protection offers four different plans that customers can choose from: an Essential Plan, Advanced Plan, Comprehensive Plan, and Ultimate Plan一each offering a combination of appliances and systems.

For more comprehensive coverage, consider the Ultimate Plan which covers appliances and systems like your home’s water heater and heating and cooling systems.

Compare the covered items under each Complete Protection Home Warranty plan below:

Coverage Breakdown

ItemEssential PlanAdvanced PlanComprehensive PlanUltimate Plan
Air conditioner
Furnace
Thermostats
Dishwasher
Oven
Cooktop
Microwave
Refrigerator
Washer
Dryer
Garage door opener
Garbage disposal
Water heater
Plumbing pipe leaks
Drain line stoppages
Faucets and shower heads
Toilets
Electrical main panel
Electrical wiring
Outlets/Switches
Ceiling and exhaust fans
Light fixtures

Additionally, this company offers optional coverage for the following items:

  • Air conditioning
  • Air handler and evaporator coil
  • AC mini split evaporator coil
  • Boiler
  • Cooktop
  • Deep freeze
  • Dishwasher
  • Dryer
  • Furnace
  • Garage door opener
  • Garbage disposal
  • High-end appliance
  • Ice machine
  • Microwave
  • Oven
  • Pool heater
  • Pool pump
  • Range
  • Refrigerator
  • Septic pump
  • Septic tank and lateral lines
  • Trash compactor
  • Washer
  • Water heater
  • Well pump and tank
  • Wine cooler

Note: Customers will have to pay an additional fee to receive coverage on these additional items.

Homeowners interested in a home warranty from Complete Protection can get coverage if they live in these states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, South Carolina, South Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington, West Virginia, and Wyoming.

Complete Protection Home Warranty Pricing

Plan pricing varies depending on the type of plan selected. Below is a list of Complete Protection plans and pricing.

Pricing Breakdown

Complete Protection Home Warranty PlanCost
Essential Plan$45.00 per month
Advanced Plan$55.00 per month
Comprehensive Plan$65.00 per month
Ultimate Plan$75.00 per month

Unlike many home warranty companies, Complete Protection doesn’t require you to pay a service fee. This means that you’ll only pay the set monthly cost for a system or appliance repair, unless you reach the coverage cap. Coverage cap, or maximum amounts of a repair or replacement Complete Protection will cover, are outlined in your contract’s terms and conditions.

Complete Protection Reviews

You can learn about a company’s customer service and reputation by reading trusted, third-party Complete Protection home warranty reviews. On the Better Business Bureau (BBB), Complete Protection is an accredited business with an A+ rating. Though it only has one customer review through the BBB, you can look through other consumer review sites to gain a better understanding of the company’s reputation.

Complete Protection vs. Competitors

Though Complete Protection is one of the best home warranty companies available, there are other top-rated home warranty companies that may be a better fit. Compare Complete Protection to two of our recommended picks.

Compare Home Warranty Companies

ProviderComplete ProtectionAmerican Home ShieldChoice Home Warranty
Get a free quoteNot available through This Old HouseVisit siteVisit site
Plan optionsEssential, Advanced, Comprehensive, Ultimate, and optional add-onsShieldSilver™, ShieldGold™, ShieldPlatinum™, and optional add-onsTotal, Basic, and optional add-ons
Price per month$45–$75$40–$58$36–$44
Service fee$0$75–$125$60–$85
Additional benefitsNo service feeCustomizable service feesGives customers their first month free
BBB ratingA+BB

Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from a variety of providers to choose the best home warranty option.

To receive a quote from our recommended home warranty provider, American Home Shield, fill out a simple online form or call 844-529-9298.

If you want to learn more about the company, you can read our American Home Shield Review.

Our Conclusion

The This Old House Reviews Team gives Complete Protection Home Warranty a 7.5/10. The home warranty company provides competitive coverage through four comprehensive plans, each covering various home appliances and systems, and doesn’t charge a service fee.

We recommend Complete Protection Home Warranty for first-time home buyers looking for protection on both appliances and systems. However, Complete Protection doesn’t offer individual plans for appliances or systems, so you can’t choose to cover one or the other. Complete Protection may also not be a good choice for you if you live in New York, Wisconsin, or Massachusetts, as the company doesn’t service those states.

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

Frequently Asked Questions

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.