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Mercury Home Insurance Reviews 2021

Mercury Insurance Group has been offering homeowners insurance to residents in 11 states for more than 50 years. Keep reading to learn what a Mercury insurance policy looks like and how much it costs.

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Mercury Insurance Group offers homeowners insurance to 11 states across the nation. This insurance includes coverage for liability, medical payments to others, dwelling, other structures, personal property, and loss of use for less than $100 per month. Take a look at this in-depth review of Mercury home insurance to see if it’s the best home insurance provider for you.

Pros and Cons of Mercury Home Insurance

Pros Cons
Pros Cons
Offers a unique discount for having a system that detects water leaks Only available in AZ, CA, FL, GA, IL, NJ, NV, NY, OK, TX, and VA
Has over 50 years of industry experience Doesn’t provide 24/7 customer service
Policies cost less than the national average of $101 per month

Mercury Coverage

Here are a few events covered under a Mercury home insurance policy:

  • Fire
  • Lightning
  • Wind
  • Vandalism
  • Theft
  • Smoke

Your Mercury policy will come with these six areas of coverage:

  • Dwelling—This type of insurance coverage protects the built-in parts of your home, like the foundation, walls, and cabinetry. If an event were to destroy your home, Mercury would pay to rebuild it with these parts.
  • Other structures—This part of the policy covers detached structures on your property, like a fence or shed. Similar to dwelling coverage, this coverage will pay to rebuild those structures.
  • Personal property—If an event damages your personal belongings, your policy will cover the cost to replace them.
  • Loss of use/additional living expenses—If you have to temporarily live elsewhere while your home is being repaired, Mercury will cover the costs incurred during that time. This may include the cost of a hotel room or the cost of eating out for every meal.
  • Liability—If you cause bodily injury or property damage to another person, your policy will pay the medical bills or repair and replacement costs.
  • Medical payments to others—If a guest is injured in your home, Mercury will pay a certain amount of his or her medical bills.

Depending on where you live and your independent agent, your policy may include coverage for credit card forgery and ordinance or law at no additional cost.

Take a look at the coverage amounts available to Virginia residents:

Mercury Sample Coverage

Type of Coverage Coverage Options
Type of Coverage Coverage Options
Dwelling 100% of rebuilding cost
Other structures 10% of dwelling
Personal property 70.3% of dwelling
Loss of use 30% of dwelling

Note: Talk to an independent agent in your state to learn about your coverage options for medical payments to others and personal liability.

Mercury Additional Coverage

If you want to add more protection to your policy, here are the endorsement options advertised on Mercury’s website:

  • Extended replacement cost
  • Service line protection
  • Home systems protection
  • Home cyber protection
  • Identity management services

How Much Does Mercury Home Insurance Cost?

Mercury determines how much your insurance premiums are by asking questions about you and your home. Some of these questions may include how many insurance claims you’ve filed in the past or what type of roofing material you have. Our team talked to a Mercury insurance agent in Virginia and answered these questions to give you an idea of how much a Mercury policy costs.

Mercury Cost Breakdown

Type of Coverage Amount of Coverage
Type of Coverage Amount of Coverage
Dwelling $313,000
Other structures $31,300
Personal property $220,000
Loss of use $93,900
Liability $300,000
Medical payments to others $1,000
Deductible $1,000 for all other perils, $3,130 for hurricanes
Monthly cost $89.74

Mercury Home Insurance Discounts

You can lower the cost of your Mercury premium with these insurance discounts:

  • New home
  • Multiple policy
  • Fire protective devices
  • Theft protective devices
  • Water leak detection systems
  • Loss free

Customer Service and Claims Support

For general customer service questions, you can call 866-673-4606 during regular business hours. To file a claim or check the status of an existing claim, you can call 800-503-3724 at any time. If you would prefer to manage your policy and claims yourself, you can log in to the customer portal on the Mercury website.

Mercury Home Insurance Reviews

Mercury Insurance Group has an A+ rating from the Better Business Bureau (BBB). Here’s a sampling of Mercury customer reviews:

“I needed to find another reputable insurance company and received some referrals from Mercury Insurance of whom they work with and just wanted to say that I am very pleased with the service that I have received so far.” — Howard S. on November 19, 2018

“Mercury Insurance is working to ‘save you money’ by lowballing and not paying your claim. I have personal experience with Mercury, and when you have a claim, they are the worst in the business. If you want to save money, there are other insurance companies that you can save with and still get your claims paid for. Do not choose Mercury; it is a waste on money.” — Frank A. on September 2, 2019

Compare Mercury to the Competition

Provider Mercury Lighthouse State Farm
Provider Mercury Lighthouse State Farm
Our score 86.3 73.8 96.6
State availability 11* 5** 50
BBB rating A+ N/A A
Years in business 59 12 98
24/7 claims service
Protective devices/safety features discount
Mobile app X X

*Mercury is available in AZ, CA, FL, GA, IL, NJ, NV, NY, OK, TX, and VA

**Lighthouse is available in FL, LA, NC, SC, and TX

Our Conclusion

Mercury offers affordable home insurance with dwelling, other structures, personal property, loss of use, medical payments to others, and liability coverage. This company also has an A+ rating from the BBB and over 50 years of experience.

However, Mercury is only available in 11 states and has a limited number of endorsement options. The company also doesn’t have a mobile app or online chat, which would allow customers to handle their policies themselves without talking to a company representative.

Before deciding if Mercury is the right fit for your home, use the tool below to get insurance quotes from other providers in your area.

Company Information

  • Company name: Mercury Insurance Group
  • CEO: Gabriel Tirador
  • Years in business: 59
  • State availability: 11
  • Address: 4484 Wilshire Boulevard
  • City/State: Los Angeles, CA
  • Zipcode: 90010
  • BBB rating: A+

Our Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:

  • Coverage (30)
  • State availability (7.5)
  • Customer service (15)
  • Technology (12.5)
  • Reputation (20)
  • Additional benefits (15)

Our Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.

Frequently Asked Questions About Mercury

Can I buy other insurance products from Mercury?

Yes. Though Mercury started as a car insurance provider, the company now offers home, renters, condo, auto, umbrella, landlord, and business insurance policies.

Does Mercury homeowners insurance protect against flooding and earthquakes?

Like most other insurance companies, Mercury doesn’t offer coverage for floods and earthquakes in its home insurance policies. However, the independent agent that sold you your home insurance policy can sell you a separate policy for natural disaster protection.

Is Mercury an underwriting company?

Yes. Other insurance companies may sell Mercury home insurance policies if they don’t have their own policies. When this happens, Mercury would be considered the underwriting company.

How does Mercury home insurance work?

If you live in one of the 11 covered states, you can purchase a home insurance policy from one of the 7,000 independent agents that sell the company’s policies. You can find these agents by typing your zipcode into the search bar on the Mercury insurance homepage.

Your policy will begin on the start date you selected. If you have any questions about your policy, you can either call your independent agent or Mercury’s customer service line. If you ever need to file a claim, you should do so by calling Mercury’s claims center or using your customer portal. If your claim is approved, an agent will walk you through the rest of the claims process.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.