Here are the costs for additional devices:
If you finance Xfinity’s equipment instead of buying it outright, you’ll need to sign a 36-month contract for 24/7 professional monitoring. The Home Security Plan costs $40.00 a month, and the Home Security Plus Plan, which includes video recording, costs $50.00 a month. With the latter plan, you’ll also receive cloud storage for video recordings.
Xfinity claims that you can receive additional savings by bundling professional monitoring with other Xfinity services. However, the details of these discounts are hard to come by. You will likely need to speak to a sales representative to get an estimate.
Xfinity Customer Service
Xfinity has a relatively robust cancellation policy: If you’re dissatisfied within the first 30 days, you can return the equipment for a full refund of both equipment and monitoring fees. There’s also a one-year warranty on video cameras and a lifetime warranty on other equipment, as long as you’re under contract with Xfinity.
Unfortunately, Comcast—Xfinity’s parent company—has a poor reputation for customer service. Some customer reviews have stated that the salespeople are known to be pushy and human customer service representatives are difficult to reach. Additionally, there are reports of hidden fees based on your geographical location, so make sure you understand the full price of Xfinity’s monitoring services before you sign a contract.
Xfinity Home Security Reviews
Comcast has a C+ rating with the Better Business Bureau (BBB) based on government actions against the business. However, the company has a relatively high customer rating of 3.6 stars out of 5.
Here’s what some customers had to say about Comcast’s products and services in general.
“Great customer service! The sales, technicians, tech support—everyone was fantastic!” — Lisa D. on 5/7/20
“A customer can no longer talk to a live agent about a problem. The customer is thrown into a text forum where you have to text your entire conversation.” — Carol F. on 4/25/20
Xfinity vs. Competitors
We find Xfinity Home’s primary appeal as a security system to be the ease with which it works with existing Xfinity internet and entertainment services. However, if you’re still unsure whether Xfinity is right for you, compare this home security company against other top-rated providers below.
Xfinity vs. ADT
While Xfinity is primarily an internet service provider, ADT is entirely devoted to home security. This may increase peace of mind for customers who have concerns about their home security provider’s longevity in the industry.
Xfinity vs. SimpliSafe
SimpliSafe’s appeal is its low-priced equipment with DIY installation. If you don’t already subscribe to other Xfinity services and you want to monitor your own system, SimpliSafe may be the better choice.
Xfinity vs. Vivint
Vivint is known for its feature-rich, state-of-the-art security equipment, though it has a price tag to match. If you need more functionality from your devices than Xfinity provides, Vivint may be an ideal option.
Side-by-Side Competitor Comparison