Note that the prices in the table above are the starting point for prices. Packages can be customized, and your price will vary according to the customizations you choose.
ADT’s monthly monitoring plans start at these prices:
- Build Your Own: $45.99
- Smart Home: $49.99
- Video and Smart Home: $59.99
ADT offers DIY or professional installation for your security system. The cost of professional installation will ultimately depend on the package and equipment you choose. The installation process usually takes over an hour to complete.
ADT’s installation process includes:
- A certified Security Advisor will arrive at your home to discuss security options, complete a risk assessment of your space, and customize a home security system that fits your needs.
- ADT technicians will verify the placement of the security equipment and install your security system’s components and keep you updated throughout the process.
- Once the installation is complete, the Security Advisor will offer an in-home tutorial of how your system works. They will also help you set up your mobile app and answer any questions you may have about your system.
ADT Smart-Home Automation
ADT offers smart-home functionality with both its Smart package and Complete packages. ADT includes a smart lock and smart plug with both of these home security systems. To compare packages and get a free quote, fill out this simple online form.
If ADT is unable to resolve any system-related issue during the six months following installation, you may receive a refund. The refund amount will include the installation price and all monitoring fees you paid within the first six months.*
ADT also offers a Theft Protection Guarantee—if your home is burglarized while your ADT system is armed, ADT will pay up to $500 of your insurance deductible.*
*Certain restrictions apply.
ADT is accredited by the Better Business Bureau (BBB) and has an A rating. This high rating comes from the BBB’s opinion of how ADT is likely to interact with its customers. It’s based on information the BBB is able to obtain about the business, including public complaints.
Common complaints from customers include difficulty canceling. Here’s a sampling of ADT reviews from its BBB page:
“I really have had no issues with ADT. They are responsive, helpful, and always available. They negotiate billing and they don’t try to sell you stuff you don’t need. Most reviews in here are people who don’t read their contract or even remember what they read when signing. I still have all my paperwork of the day I signed and updates.” —David L., December 9, 2022
“I had ADT for several years and was happy with their service and the technicians were very knowledgeable, however, I moved and canceled my service with them three times over a 6 month period and they continue to bill me every month. They owe me approximately $400 and still have not successfully canceled my service, nor have they credited my credit card. I finally had to cancel my credit card so they’d stop billing me. Very unprofessional.” —Rachel D., January 15, 2023
The This Old House Reviews Team rated ADT Home Security a 9.1 out of 10. ADT is a great option for homeowners looking for a professionally installed and monitored home security system. It’s also a great option if you want to use an Amazon Alexa to arm or disarm your security system.
ADT might not be right for you if you don’t want to commit to a three-year contract. Additionally, it might not be the best option for those looking for a DIY security system.