Headquartered in Tulsa, Oklahoma, Alert 360 by Guardian Security Systems has been providing home and business security services since 1973. The company prides itself on its in-house, UL-listed, 24/7 alarm monitoring services, which received a 5-Diamond designation from The Monitoring Association.
In this review, the This Old House Reviews Team will discuss Alert 360’s home security equipment and professional monitoring services, which must be purchased together. We’ll also compare it to a few of the best home security systems to see how it stacks up to help you determine if it’s right for you.
Our Take on Alert 360
Alert 360 reviews suggest that the company offers responsive and comprehensive in-house monitoring. Additionally, Alert 360 has an A+ rating with the Better Business Bureau (BBB). However, it is only available in 23 states and doesn’t offer DIY installation or self-monitoring.
Alert 360 Packages and Equipment
Alert 360 offers several basic security equipment packages and you can buy its other smart home products that all network together. Alert 360 offers four home security packages based on the equipment you need.
Alert 360 Pricing
Unfortunately, Alert 360 doesn’t provide pricing information on its website, nor can you order a system entirely online. Instead, you will need to work with a sales representative who can give you a quote for the company’s packages, equipment, and monitoring.
Additionally, if you purchase hardware, you must also sign up for its monitoring services, though there’s an option to pay month to month instead of signing a contract.
If you have an existing security system and wish to switch to the company’s professional monitoring, you can receive a cellular upgrade to your system and monitoring starting at $15.95 a month.
Alert 360 Customer Service
Alert 360 doesn’t offer any warranties or money-back guarantees on its products or services. However, customer review websites show that Alert 360 has an excellent response rate to customer complaints and issues.
Alert 360 Reviews
Alert 360 received an A+ rating from the Better Business Bureau (BBB). Moreover, the company maintains a 3.4 out of 5-star rating from customers, which is comparatively high for a home security company.
Here’s what some customers had to say:
“Great company! They monitor my home and my parents. They call very quickly when our alarm goes off and are very helpful when we have questions.” — Mary M. on 8/31/18
“They continue to charge when their equipment quits working and want to charge every time they come repair their faulty equipment.” — Levi M. on 3/4/20
Alert 360 vs. Competitors
If you’re still unsure whether this home security company is right for you, compare it to other top-rated home alarm companies below.
If DIY installation and self-monitoring aren’t important to you, Alert 360 is a good choice. However, if budget is your highest priority, make sure to get a quote from the company before deciding anything.
Additionally, if you think you may move in the next three years, you’ll probably want to choose the month-to-month payment option, which is usually more expensive than signing a contract.