Headquartered in Tulsa, Oklahoma, Alert 360 by Guardian Security Systems has been providing home and business security services since 1973. The company prides itself on its in-house, UL-listed, 24/7 alarm monitoring services, which received a 5-Diamond designation from The Monitoring Association.
In this review, the This Old House Reviews Team will discuss Alert 360’s home security equipment and professional monitoring services, which must be purchased together. We’ll also compare it to a few of the best home security systems to see how it stacks up to help you determine if it’s right for you.
Our Take on Alert 360
Alert 360 reviews suggest that the company offers responsive and comprehensive in-house monitoring. Additionally, Alert 360 has an A+ rating with the Better Business Bureau (BBB). However, it is only available in 23 states and doesn’t offer DIY installation or self-monitoring.
Pros and Cons of Alert 360
| Pros | Cons |
|---|---|
| ✔ Wireless, high-tech security equipment with in-house professional monitoring | ✘ Only availabe in 23 states |
| ✔ Responsive customer service | ✘ Pricing is by quote only |
| ✔ Has an insurance deductible reimbursement | ✘ No self-monitoring or DIY installation |
| ✔ Optional month-to-month payments with no contract required | ✘ Some customers report difficulty cancelling services |
Alert 360 Packages and Equipment
Alert 360 offers several basic security equipment packages and you can buy its other smart home products that all network together. Alert 360 offers four home security packages based on the equipment you need.
Alert 360 Package Comparison
| Feature | "Complete Smart Home" Package | "Door Command" Package | "Smart Home Video" Package | "Smart Door Lock" Package |
|---|---|---|---|---|
| Touchscreen Security Panel | ✔ | ✔ | ✔ | ✔ |
| Keyless Door Lock | ✔ | ✔ | ✗ | ✔ |
| HD Video Doorbell | ✔ | ✔ | ✗ | ✗ |
| Wireless HD Indoor Camera | ✔ | ✗ | ✔ | ✗ |
| Motion Sensor | ✔ | ✔ | ✔ | ✔ |
| Door and Window Sensors (3) | ✔ | ✔ | ✔ | ✔ |
Alert 360 Pricing
Unfortunately, Alert 360 doesn’t provide pricing information on its website, nor can you order a system entirely online. Instead, you will need to work with a sales representative who can give you a quote for the company’s packages, equipment, and monitoring.
Additionally, if you purchase hardware, you must also sign up for its monitoring services, though there’s an option to pay month to month instead of signing a contract.
If you have an existing security system and wish to switch to the company’s professional monitoring, you can receive a cellular upgrade to your system and monitoring starting at $15.95 a month.
Alert 360 Customer Service
Alert 360 doesn’t offer any warranties or money-back guarantees on its products or services. However, customer review websites show that Alert 360 has an excellent response rate to customer complaints and issues.
Alert 360 Reviews
Alert 360 received an A+ rating from the Better Business Bureau (BBB). Moreover, the company maintains a 3.4 out of 5-star rating from customers, which is comparatively high for a home security company.
Here’s what some customers had to say:
“Great company! They monitor my home and my parents. They call very quickly when our alarm goes off and are very helpful when we have questions.” — Mary M. on 8/31/18
“They continue to charge when their equipment quits working and want to charge every time they come repair their faulty equipment.” — Levi M. on 3/4/20
Alert 360 vs. Competitors
If you’re still unsure whether this home security company is right for you, compare it to other top-rated home alarm companies below.
Top-Rated Alternatives to Alert 360
| Options | Alert 360 | Vivint | ADT |
|---|---|---|---|
| Equipment prices | Pricing by quote | $599.00 and up | Bundled with contract |
| Monitoring prices (per month) | $16 and up | $40 and up | $29 and up |
| Contract required | No | No | 36 months |
| 24/7 monitoring | Included | Available | Included |
| Professional installation | Pricing by quote | Pricing by quote | $99.00 and up |
| DIY installation | Not available | Not available | Not available |
| Mobile app access | With interactive monitoring | Yes | Yes |
| Motion detection | Yes | Yes | Yes |
| Smart home compatibility | With other Alert 360 products | Yes | Yes |
| Video surveillance | Yes | With camera purchase | Available |
| Video streaming capability | Yes | With camera purchase | Available |
| Money-back guarantee | Unclear | Warranty only | 6 months (installation and monitoring fees) |
| BBB rating | A+ | D+ | A+ |
| BBB customer rating (out of 5) | 3.4 | 1.2 | 1.1 |
Our Conclusion
If DIY installation and self-monitoring aren’t important to you, Alert 360 is a good choice. However, if budget is your highest priority, make sure to get a quote from the company before deciding anything.
Additionally, if you think you may move in the next three years, you’ll probably want to choose the month-to-month payment option, which is usually more expensive than signing a contract.
Frequently Asked Questions
Our Rating Methodology
The This Old House Reviews Team backs up our home security recommendations with a detailed rating methodology that we use to objectively score each provider. Our research includes analyzing product specifications, reviewing service and plan information, speaking with customer service representatives, and analyzing customer reviews. We then score the provider against our review standards for system options, special features, installation options, connectivity and smart-home automation features, pricing, contract terms, warranty, usability, availability of a trial period, and trustworthiness to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.