clock menu more-arrow no yes

Xfinity Home Security Review (2021)

Xfinity now offers a home security service that combines a number of smart home devices to one system. We review Xfinity Home security to see how it stacks up against the competition.

Home Security Adobe Licensed

Most modern home security systems require some kind of Wi-Fi connection to sync devices and ensure communication with outside monitoring agencies. Therefore, it makes sense that some internet companies like Xfinity are getting into the home security game.

In this review, we’ll go over Xfinity plans, pricing, and customer reviews, and help you determine if Xfinity is the best home security solution for you and your home.

Our Take on Xfinity Home Security

Xfinity Home Security has comprehensive security packages and offers interest free financing on equipment. However, the company requires a 3-year contract unless you purchase the equipment upfront and its parent company only has a C+ rating with the Better Business Bureau (BBB).

Pros and Cons of Xfinity Home Security

Pros Cons
Pros Cons
✔ Discounts for bundling with phone, internet, and cable ✘ Requires a 3-year contract unless equipment is purchased upfront
✔ Interest-free financing for equipment ✘ No option for DIY installation
✔ Will issue a full refund within first 30 days if customer isn’t satisfied ✘ Doesn’t integrate with Google or Amazon smart home devices

Xfinity Home Security Packages & Equipment

Xfinity offers three different equipment packages: the “Base Home System” package, the “Complete Home System” package, and the “Ultimate Home System” package. Here’s a comparison of the three packages:

Xfinity Package Comparison

Feature "Base Home System" Package "Complete Home System" Package "Ultimate Home System" Package
Feature "Base Home System" Package "Complete Home System" Package "Ultimate Home System" Package
Best For Smaller homes Homes with multiple doors or windows Larger homes
Touchscreen Controller
Pet-Friendly Motion Sensor
Xfinity Yard Sign
Battery + Celluar System Backup
Wireless Keypad
HD Indoor/Outdoor Camera ✔ 1 included ✔ 2 included
Door/Window Sensors ✔ 3 included ✔ 5 included ✔ 10 included

Xfinity Home offers two basic plans: the Home Security and the Home Security Plus. The services they offer require a monthly fee of $30–$40 per month and the equipment is sold separately.

Xfinity Monthly Plans

Feature Home Security Plan Home Security Plus Plan
Feature Home Security Plan Home Security Plus Plan
24/7 Professional Monitoring
Smart Home Control
Real-Time Alerts
Cellular Backup
Live Video
Video Recording
Motion-Activated Recording
Price $30/month $40/month

Xfinity Home Security Pricing

To calculate pricing, Xfinity customers must first decide on an equipment bundle and whether they want to pay for it upfront or over 24 months.

Package Pricing Comparison

Payment Options "Base Home System" Package "Complete Home System" Package "Ultimate Home System" Package
Payment Options "Base Home System" Package "Complete Home System" Package "Ultimate Home System" Package
One-Time Payment $360.00 $480.00 $600
Monthly Payment for 2 Years $15.00 $20.00 $25

Here are the costs for additional devices:

If you finance Xfinity’s equipment instead of buying it outright, you’ll need to sign a 36-month contract for 24/7 professional monitoring. The Home Security Plan costs $40.00 a month, and the Home Security Plus Plan, which includes video recording, costs $50.00 a month. With the latter plan, you’ll also receive cloud storage for video recordings.

Xfinity claims that you can receive additional savings by bundling professional monitoring with other Xfinity services. However, the details of these discounts are hard to come by. You will likely need to speak to a sales representative to get an estimate.

Xfinity Customer Service

Xfinity has a relatively robust cancellation policy: If you’re dissatisfied within the first 30 days, you can return the equipment for a full refund of both equipment and monitoring fees. There’s also a one-year warranty on video cameras and a lifetime warranty on other equipment, as long as you’re under contract with Xfinity.

Unfortunately, Comcast—Xfinity’s parent company—has a poor reputation for customer service. Some customer reviews have stated that the salespeople are known to be pushy and human customer service representatives are difficult to reach. Additionally, there are reports of hidden fees based on your geographical location, so make sure you understand the full price of Xfinity’s monitoring services before you sign a contract.

Xfinity Home Security Reviews

Comcast has a C+ rating with the Better Business Bureau (BBB) based on government actions against the business. However, the company has a relatively high customer rating of 3.6 stars out of 5.

Here’s what some customers had to say about Comcast’s products and services in general.

“Great customer service! The sales, technicians, tech support—everyone was fantastic!” — Lisa D. on 5/7/20

“A customer can no longer talk to a live agent about a problem. The customer is thrown into a text forum where you have to text your entire conversation.” — Carol F. on 4/25/20

Xfinity vs. Competitors

We find Xfinity Home’s primary appeal as a security system to be the ease with which it works with existing Xfinity internet and entertainment services. However, if you’re still unsure whether Xfinity is right for you, compare this home security company against other top-rated providers below.

Xfinity vs. ADT

While Xfinity is primarily an internet service provider, ADT is entirely devoted to home security. This may increase peace of mind for customers who have concerns about their home security provider’s longevity in the industry.

Xfinity vs. SimpliSafe

SimpliSafe’s appeal is its low-priced equipment with DIY installation. If you don’t already subscribe to other Xfinity services and you want to monitor your own system, SimpliSafe may be the better choice.

Xfinity vs. Vivint

Vivint is known for its feature-rich, state-of-the-art security equipment, though it has a price tag to match. If you need more functionality from your devices than Xfinity provides, Vivint may be an ideal option.

Side-by-Side Competitor Comparison

Provider Xfinity Home Security ADT Home Security Vivint Home Security
Provider Xfinity Home Security ADT Home Security Vivint Home Security
Pricing Not available through This Old House View Plans View Plans
24/7 monitoring Available Included Available
Professional installation $60.00–$99.00 $99.00 and up Pricing by quote
DIY installation No No No
Mobile app access Yes Yes Yes
Motion detection Yes Yes Yes
Smart home compatibility Limited Yes Yes
Video recording With upgraded plan Available Available
Video streaming capability Yes Available Available
Money-back guarantee 30 days Warranty only 6 months

Our Conclusion

Xfinity Home presents itself as an all-in-one security, smart home, and entertainment system. As such, you’ll probably get the most out of Xfinity’s security equipment if you’re already using the company’s services for your phone, internet, or cable TV. You’ll receive a discount on your monthly monitoring payment and you’ll pay one bill for all of the above.

However, homeowners just looking for a security system or looking to self-monitor are likely to find better options. Additionally, Comcast is a large company with poor reputation for customer service, so it’s difficult to say with any certainty what your experience as an Xfinity customer will be. As with any contract, make sure you read the terms and conditions and understand any hidden costs before you sign up for a system.

More on Home Security Systems

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

Frequently Asked Questions about Xfinity Home Security

How Does Xfinity Home Security Work?

After purchasing an Xfinity home security system, you’ll need to schedule a time for a professional installer to come to your home; there’s no option for self-installation of the equipment. One your security system is in place, the devices can be controlled through a touchscreen control panel or the Xfinity Home app. If you use Xfinity for other home services like TV and internet, you can control everything from one app.

How much is Xfinity home security per month?

The monthly price of an Xfinity home security system will depend on a number of factors:

  • Will you buy the equipment upfront or make use of the two-year financing plan?
  • Do you want the use of video recording in addition to livestreaming security footage?
  • Do you want to use Xfinity for phone, internet, and cable TV services, in addition to home security?

How do I connect Xfinity to my Wi-Fi?

If you use Xfinity for your internet services, you should already be able to control the security devices through the Xfinity mobile app. If you use a different internet provider, pairing the devices may take a few more steps, but the professional who installs your Xfinity Home system should walk you through the process.

Is there a contract required for Xfinity home security services?

If you buy Xfinity’s security equipment upfront, you will not need to sign a contract for professional monitoring services.

What smart devices can I connect to my Xfinity system?

Xfinity advertises that it integrates with the following smart home automation devices:

  • Caseta wireless lighting
  • August door locks
  • Chamberlain garage door openers
  • Sengled lighting
  • Philips Hue lighting
  • Kwikset door locks
  • GE smart lighting
  • Ecobee thermostats
  • Cor thermostats
  • LIFX lighting
  • Yale door locks
  • Tile locators

How much does it cost to cancel Xfinity home security?

Within the first 30 days after purchase, there’s no cancellation fee and you can return the equipment for a full refund. After that, cancellation fees will depend on the terms of your contract.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.