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Alert 360 Home Security Review (2021)

Available in 23 states across the United States, Alert 360 provides home alarm systems linked to in-house monitoring centers. We review this company’s security services, as well as its customer satisfaction and industry reputation. Read on to learn more.

A technician installs a piece of home security equipment Adobe

Headquartered in Tulsa, Oklahoma, Alert 360 by Guardian Security Systems has been providing home and business security services since 1973. The company prides itself on its in-house, UL-listed, 24/7 alarm monitoring services, which received a 5-Diamond designation from The Monitoring Association.

In this review, the This Old House Reviews Team will discuss Alert 360’s home security equipment and professional monitoring services, which must be purchased together. We’ll also compare it to a few of the best home security systems to see how it stacks up to help you determine if it’s right for you.

Our Take on Alert 360

Alert 360 reviews suggest that the company offers responsive and comprehensive in-house monitoring. Additionally, Alert 360 has an A+ rating with the Better Business Bureau (BBB). However, it is only available in 23 states and doesn’t offer DIY installation or self-monitoring.

Pros and Cons of Alert 360

Pros Cons
Pros Cons
✔ Wireless, high-tech security equipment with in-house professional monitoring ✘ Only availabe in 23 states
✔ Responsive customer service ✘ Pricing is by quote only
✔ Has an insurance deductible reimbursement ✘ No self-monitoring or DIY installation
✔ Optional month-to-month payments with no contract required ✘ Some customers report difficulty cancelling services

Alert 360 Packages and Equipment

Alert 360 offers several basic security equipment packages and you can buy its other smart home products that all network together. Alert 360 offers four home security packages based on the equipment you need.

Alert 360 Package Comparison

Feature "Complete Smart Home" Package "Door Command" Package "Smart Home Video" Package "Smart Door Lock" Package
Feature "Complete Smart Home" Package "Door Command" Package "Smart Home Video" Package "Smart Door Lock" Package
Touchscreen Security Panel
Keyless Door Lock
HD Video Doorbell
Wireless HD Indoor Camera
Motion Sensor
Door and Window Sensors (3)

Alert 360 Pricing

Unfortunately, Alert 360 doesn’t provide pricing information on its website, nor can you order a system entirely online. Instead, you will need to work with a sales representative who can give you a quote for the company’s packages, equipment, and monitoring.

Additionally, if you purchase hardware, you must also sign up for its monitoring services, though there’s an option to pay month to month instead of signing a contract.

If you have an existing security system and wish to switch to the company’s professional monitoring, you can receive a cellular upgrade to your system and monitoring starting at $15.95 a month.

Alert 360 Customer Service

Alert 360 doesn’t offer any warranties or money-back guarantees on its products or services. However, customer review websites show that Alert 360 has an excellent response rate to customer complaints and issues.

Alert 360 Reviews

Alert 360 received an A+ rating from the Better Business Bureau (BBB). Moreover, the company maintains a 3.4 out of 5-star rating from customers, which is comparatively high for a home security company.

Here’s what some customers had to say:

“Great company! They monitor my home and my parents. They call very quickly when our alarm goes off and are very helpful when we have questions.” — Mary M. on 8/31/18

“They continue to charge when their equipment quits working and want to charge every time they come repair their faulty equipment.” — Levi M. on 3/4/20

Alert 360 vs. Competitors

If you’re still unsure whether this home security company is right for you, compare it to other top-rated home alarm companies below.

Top-Rated Alternatives to Alert 360

Options Alert 360 Vivint ADT
Options Alert 360 Vivint ADT
Equipment prices Pricing by quote $599.00 and up Bundled with contract
Monitoring prices (per month) $16 and up $40 and up $29 and up
Contract required No No 36 months
24/7 monitoring Included Available Included
Professional installation Pricing by quote Pricing by quote $99.00 and up
DIY installation Not available Not available Not available
Mobile app access With interactive monitoring Yes Yes
Motion detection Yes Yes Yes
Smart home compatibility With other Alert 360 products Yes Yes
Video surveillance Yes With camera purchase Available
Video streaming capability Yes With camera purchase Available
Money-back guarantee Unclear Warranty only 6 months (installation and monitoring fees)
BBB rating A+ D+ A+
BBB customer rating (out of 5) 3.4 1.2 1.1

Our Conclusion

If DIY installation and self-monitoring aren’t important to you, Alert 360 is a good choice. However, if budget is your highest priority, make sure to get a quote from the company before deciding anything.

Additionally, if you think you may move in the next three years, you’ll probably want to choose the month-to-month payment option, which is usually more expensive than signing a contract.

More Reviews on Home Security Systems

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

Frequently Asked Questions about Alert 360

How Does Alert 360 Work?

To get started, you can either call a sales representative during business hours or fill out an online form and receive a call back. Once you’ve paid and set up an appointment, a professional technician will come to your house to install the equipment, as there is no option to install it yourself.

As a customer, you’ll have access to the free Alert 360 app, which you can use to arm and disarm the system, lock or unlock your doors, and more. Live video streaming and video playback are available with the purchase of security cameras. Anytime an alarm is triggered, Alert 360 will respond within an average of 18 seconds to check whether its dispatchers need to contact the authorities.

What does the installation process look like for Alert 360?

Professional installation is the only option for Alert 360’s home security systems. The technician will perform a system check at the end of the installation and answer any questions you might have.

Where is Alert 360 available?

Alert 360 is available in the following 23 states: Alabama, Arizona, Arkansas, California, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, and West Virginia.

How do I cancel Alert 360?

You can cancel by calling the company and speaking to the cancellation department; cancellation by email is not available. If you’ve signed a contract, you may be ineligible to cancel until the contract is up.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.