Super Home Warranty provides coverage options for rebuilding or replacing your home’s appliances and systems when they break down. You also get access to home maintenance perks like HVAC tune-ups and dryer vent cleaning. Founded in San Francisco, the company is currently available in eight U.S. states.
Super Home Warranty is different from its competitors, thanks to its comprehensive approach to home service. As a subscription service, Super offers more than just coverage; membership also includes maintenance services to help prevent issues before they happen. We discuss Super’s plans, pricing, and unique features below to help you decide if it’s the best home warranty provider for your home.
Super Home Warranty Pros and Cons
Compare the benefits and drawbacks to investing in a Super Home Warranty plan.
Pros
- Doesn’t have a cap for the number of service appointments you can schedule
- Covers unknown pre-existing conditions
- Provides protection for home systems and appliances and offers home maintenance services
Cons
- Only available in Arizona, Texas, Illinois, Maryland, and Washington D.C.
- Doesn’t provide 24/7 customer service
Super Home Warranty Plans and Coverage
This subscription-based, technology-driven service provides three plan levels: Simple, Signature, and Lux. All three plans include coverage for major home systems and appliances and provide unlimited access to home service technicians who can assist with breakdowns, repairs, and replacements.
Simple Plan
With a Simple plan, customers receive coverage for the following items:
- Dishwasher
- Range/oven/cooktop
- Built-in microwave
- Garbage disposal
- Trash compactor
- Range exhaust fan
- Air conditioning
- Heating system/heat pump
- Ductwork
- Interior plumbing
- Plumbing stoppages
- Water heater
- Interior electrical
- Ceiling fans
- Central vacuum
- Garage door openers
Signature Plan
Every item under the Simple Plan is covered by the Signature Plan. Customers will also receive the “It’s Covered Upgrade” under the Signature Plan, which includes coverage for the following items:
- Heating: registers and grills
- Indoor plumbing: faucets and shower heads, pressure regulators, instant hot water dispensers, sewage ejectors, toilets of like quality, and costs to locate
- Water heater: expansion tanks and problems caused by sediment
- Indoor electrical system: built-in lighting fixtures, smoke detectors, and doorbells
- Range/cooktop/oven: rotisseries, racks, handles, knobs, and dials
- Lining dishwasher: racks, rollers, and baskets
- Microwave oven: door glass, interior linings, and shelves
- Garage door: springs, hinges, and remote transmitters
- Permits and code upgrades
- Refrigerant recapture and disposal
- Equipment disposal
- Structural modifications (to accommodate replacement equipment)
- Kitchen refrigerator with ice maker and dispenser
- Washer and dryer
- Enhanced stoppage coverage
Lux Plan
This is the most comprehensive coverage option for Super Home Warranty customers. It covers everything in the Simple and Signature plans, plus the following items:
- Smart home devices
- Washing and cooling drawers
- Gas fireplaces and outdoor gas and fire pots/pits
- Landscape lighting
- Expanded coverage limits
- Water softener and reverse osmosis
Optional Add-Ons
Highly reviewed home warranty providers offer add-on coverage, giving you more protection on home systems and appliances. With Super, you have the option of adding the following items to any plan:
- Brand-for-brand appliance coverage (covered by Lux)
- Outdoor plumbing coverage (covered by Lux)
- Smart home devices
- HVAC equipment incompatibility coverage
- Additional refrigerator coverage
- Built-in pool and spa
- Salt water pool and spa
- Additional pool pumps
- Water softener
- Guest house
- Septic system
- Well pump
Note: The coverage cap limit will depend on the item you cover and your chosen home warranty plan. Most appliances under the Simple plan are covered up to $3,000, whereas Lux plans cover up to $10,000 on appliances.
Super Maintenance Services
In addition to home warranty coverage, Super provides maintenance services that include pre-season HVAC tune-ups, pest control, lawn pre-emergent service, carpet cleaning, ceiling fan and light fixture maintenance, dryer vent cleaning installation, weed treatment, window cleaning, termite treatment, re-keying, and lawn fertilization. Super’s website notes these services aren’t available in all markets, and prices vary depending on location.
Super Home Warranty Pricing
Unlike traditional home warranty companies, Super charges a subscription fee. You can pay on a monthly basis or pay for an annual subscription (which lowers your monthly fee). Costs vary based on your location, the size of your home, and the plan you choose, so we recommend getting a quote from Super for more accurate pricing.
For a 1,500- to 5,000-square-foot home in Washington D.C., Simple plans start at $64 per month ($729 per year), Signature plans start at $75 per month ($869 per year), and Lux plans start at $119 per month ($1,399 per year). These costs are quite high, especially when you compare them to the average home warranty cost, which is $56 per month.
| Plan Type | Monthly Cost | Annual Cost | Service Call Fee |
|---|---|---|---|
| Simple | $64+ | $729+ | $75 |
| Signature | $75+ | $869+ | $75 |
| Lux | $119+ | $1,399+ | $75 |
Note: Service call fees are not included in the monthly premium. Super’s per-visit service call fee is $99, which is slightly higher than the industry average.
Super Home Warranty Claims Process
Your care and repair coverage goes into effect within 15 days of purchase. You can submit a service request through the website, mobile app, or email or call Super. The company will then work with a technician in their network to schedule an at-home visit.
Customer service is not available 24/7, unlike most home warranty companies. Super’s customer service hours are 9:00 am to 9:00 pm Monday through Friday, 9:00 am to 7:00 pm on Saturdays, and 10:00 am to 7:00 pm on Sundays.
Repair services are typically scheduled during regular business hours, between Monday and Friday, with the exception of holidays.
Super Home Warranty Reviews
Super holds a B rating from the Better Business Bureau (BBB). As of April 2020, there are 30 customer reviews, with a mix of them being positive and negative. While many customers appreciate Super’s user-friendly technology, effective problem-solving, and helpful concierge service, some contractors have reported issues with the company’s payment practices and paperwork requirements.
Here are a few reviews from Super customers.
“Love the easy-to-use technology combined with the ability to reach a human when needed.”— Kristin B., via BBB
“I have dealt with about 5 other home warranty companies in the past. Super was the only one that solved issues the first time someone was out. Their concierge also has worked with my tenants to fix handyman issues, and I just got a new fridge. Would not use ANY other home warranty company. Stick to Super.” Jon C., via BBB
“I am a contractor and Super refused to pay our fee after the job was accepted. And asking for a w9 and we’re not even in the network.” — Jose M., via BBB
What Are Common Home Warranty Red Flags?
When choosing a home warranty, be aware of common red flags that can lead to trouble down the road. Careful reading of a provider’s residential service contract, checking online reviews, and confirming their claims process can help you avoid a denied claim. Here are a few red flags to watch for:
- Excessive exclusions: Some plans have an extensive list of exclusions that limit coverage. These exclusions may include specific brands, appliance parts, maintenance-related damage, and more. We suggest avoiding companies that won’t cover the items you need protection for.
- Inconsistent terms and conditions: Look for consistency between oral explanations by sales representatives and written contract terms. Be wary of companies that avoid discussing certain terms over the phone or fail to address customer inquiries in writing.
- Limited availability and transparency: Ensure the company’s services are available in your state. Verify its business enrollment with your state’s licensing department and watch for any complaints about misleading advertising or invalid license claims.
- Numerous negative reviews: Consistent negative feedback regarding denied claims, poor customer service, and unsuccessful repairs is a significant red flag.
- Poor customer service: Look out for difficulty reaching customer service, delayed responses to claims, and unhelpful service technicians.
- Short repair times: Home warranty companies may impose short timeframes, leading to rushed or incomplete repairs. Be concerned if companies rush through the repair process without thoroughly addressing the issues.
Our Final Super Home Warranty Review
Super Home Warranty is a solid provider, but we don’t currently recommend it for home warranty coverage. While Super offers smart maintenance services and a streamlined claims process, it is only available in eight states. Additionally, its three plans are more expensive than many top home warranty providers.
If you live in a state where Super is available, it may still be worth considering. However, we recommend American Home Shield if you live outside of Super Home Warranty’s service area. AHS provides generous HVAC coverage and high-end appliance protection, making it a great choice if you own older home items.
FAQs About Super Home Warranty
How do I request service from Super?
As soon as you become a member (15 days after you purchase a subscription), the Super team can coordinate a high-quality service or repair through the Concierge feature on the app.
Does Super cover pre-existing conditions?
Yes, Super covers unknown pre-existing conditions under Buyer’s coverage for recent home purchases. Super recommends submitting a home inspection report to the company to confirm that there weren’t any pre-existing conditions detected that you were aware of before signing up for service.
Does Super cover maintenance services?
Yes, every Super plan includes maintenance services for tasks such as HVAC tune-ups and carpet cleaning.
How do Service Rewards work?
You can earn Service Rewards by referring friends to sign up for Super with your unique referral code. Your Service Rewards can be applied to any maintenance or Concierge service scheduled through the Super app. These rewards are good as long as you’re a paid subscriber.
Can I transfer my Super subscription?
If you sell your home during your coverage period, you can transfer your Super subscription to the new owner by calling 844-99-SUPER. However, if you are moving to a new property and need coverage, you must purchase a new Super subscription plan for that property.
Our Rating Methodology
We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys.
We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (35%): This category looks at how comprehensive each provider’s coverage is, including whether it covers unique items. Companies that cover the most items and have higher annual limits received the highest scores. We docked points from providers that impose long waiting periods or have depreciation policies that decrease your payouts for aging items.
- Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies offering pricing at or below the industry average that don’t impose any surcharges or extra fees.
- Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites such as the Better Business Bureau and Trustpilot, as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. Providers with the highest ratings and longest workmanship guarantees received higher scores. We deducted points for any ongoing legal issues.
- Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. Providers with transparent contract details and policies received more points.
- Customer support (10%): Companies with multiple claims filing options, fast response times, and accessible customer support scored well in this category.
- Flexibility (10%): We awarded more points to providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.