Founded in 2016, AWG Home Warranty Division, now known as Aegis Home Warranty Group, offers coverage for home systems and appliances typically excluded from homeowners insurance. Its plans protect essential items like refrigerators, dishwashers, and air conditioners from costly repairs and replacements.
This review covers Aegis Home Protection Plans, including coverage options, pricing, the claims process, and customer feedback. We’ll also compare Aegis to top home warranty providers to help you choose the best option for your home protection.
Pros and Cons of AWG Home Warranty
Compare the advantages and disadvantages of an Aegis Home Protection Plan below.
Pros
- Performs repairs within 24–48 hours of initial claim
- Has no-fee payment plans
- Offers 24/7 customer service
Cons
- Doesn’t provide a sample contract, while other providers do
- Isn’t transparent with plan pricing online
AWG Home Warranty Division Plans and Coverage
AWG Home Warranty Division offers two comprehensive plans that cover home appliances and major systems at different levels. The Essential Plan includes 11 items, such as HVAC systems, ovens, plumbing, and clothes washers and dryers. The Comprehensive Plan expands coverage to 22 items, adding built-in microwaves, ductwork, and garbage disposals.
Here’s a comparison of what’s covered in each plan:
| Item | Essential Plan | Comprehensive Plan |
|---|---|---|
| Air conditioning | ✔ | ✔ |
| Attic and exhaust fan | 𝗫 | ✔ |
| Built-in food centers | 𝗫 | ✔ |
| Built-in microwave | 𝗫 | ✔ |
| Ceiling fans | 𝗫 | ✔ |
| Clothes dryer | ✔ | ✔ |
| Clothes washer | ✔ | ✔ |
| Dishwasher | ✔ | ✔ |
| Doorbell | 𝗫 | ✔ |
| Ductwork | 𝗫 | ✔ |
| Electrical | ✔ | ✔ |
| Freestanding ice maker | 𝗫 | ✔ |
| Garbage disposal | ✔ | ✔ |
| Garage door Oopener | 𝗫 | ✔ |
| Heating | ✔ | ✔ |
| Instant hot and cold water dispensers | 𝗫 | ✔ |
| Kitchen refrigerator | ✔ | ✔ |
| Plumbing | ✔ | ✔ |
| Ranges/ovens/cooktops | ✔ | ✔ |
| Smoke and carbon monoxide detectors | 𝗫 | ✔ |
| Trash compactor | 𝗫 | ✔ |
| Water heater | ✔ | ✔ |
While many home warranty providers allow homeowners to customize their plans with optional add-ons for items like pools, septic systems, or secondary appliances, AWG Home Warranty Division does not offer this flexibility. Its coverage is limited to the items included in its Essential and Comprehensive plans, meaning homeowners seeking protection for additional systems or specialty items will need to look elsewhere or arrange for separate coverage.
What Coverage Is Excluded?
AWG Home Warranty Division does not provide a sample contract outlining its terms and conditions online. If you’re considering coverage with this provider, it’s important to request a copy of the user agreement before signing a contract. Carefully reviewing a home warranty contract can help you understand coverage limitations and avoid unexpected claim denials.
Key Coverage Details to Look For
- Claim denials: A home warranty contract should clearly state exclusions that could lead to a denied claim. Common exclusions include preexisting conditions and cosmetic damage, such as knobs, rollers, or baskets on appliances.
- Coverage caps: The agreement should outline coverage limits, specifying the maximum dollar amount the provider will pay for appliance and system repairs. Once this limit is reached, any additional costs become the homeowner’s responsibility.
- Parts and components covered: While no home warranty covers every type of repair, most policies protect the essential components needed for normal system operation. Coverage should include repairs due to normal wear and tear, regardless of the equipment’s age.
- Repair vs. replacement policies: The contract should specify when an item will be repaired versus replaced. Some companies prioritize repairs and only offer replacements if the repair cost exceeds a certain threshold.
Reviewing these terms thoroughly before enrolling can help you determine whether AWG Home Warranty Division provides the protection you need.
AWG Home Warranty Division Pricing
AWG Home Warranty Division does not publicly disclose its coverage costs without requiring a quote. In the home warranty industry, a home warranty costs around $564 per year for basic plans, while more comprehensive coverage is available for $984.
Service Fees
One expense that AWG Home Warranty Division does disclose is its trade service fee. Homeowners are responsible for paying this fee when a service technician comes to their house to diagnose the malfunctioning appliance or system. On average, service fees range between $75 and $125. AWG Home Warranty Division charges between $65 and $75 for service fees.
How Do You File an AWG Home Warranty Division Claim?
When a system or appliance is compromised, you can file a claim by filling out the online form or calling 1-800-603-5308. The claims department is available 24/7 and a service technician is usually dispatched within 24 to 48 hours after a claim is accepted. AWG will select a qualified and licensed contractor to perform the necessary repairs or replacements, so you don’t have to spend time looking for a trusted contractor in your area.
AWG Home Warranty Division Reviews
To gain a better understanding about customer experiences with AWG Home Warranty, we analyzed customer reviews from trusted third-party sites and found that the provider has a B+ rating from the Better Business Bureau (BBB).
Here’s a mix of positive and negative reviews from AWG Home Warranty customers:
“Great company! Always provide prompt service. Very professional. Highly recommended.” —Nicholas F.
“I am not an Aegis (AGW) customer. However, I was engaged in a lengthy call with a rather pushy agent. I called when I received an unsolicited ‘pink’ letter informing me that the warranty on my house, which I knew nothing about, was expiring or had expired. The agent explained his product and then insisted that I make a decision today. I am a senior citizen, and I require time to investigate, especially when I am spending thousands. I found the whole experience uncomfortable. I was especially alarmed at the agent’s response when I told him that I was not interested.” —Edith C.
It’s worth noting that of the reviews and complaints we read on the BBB, we found lengthy reports that AWG Home Warranty Division acted with misleading and deceitful practices. The “pink” letters mentioned by the above customer were a common occurrence and resulted in homeowners calling the company for clarification about a non-existent home warranty. Once they connected with an agent, the representatives reportedly used forceful tactics to push customers into buying a policy.
Our Final Thoughts on AWG Home Warranty
While AWG Home Warranty Division offers basic coverage for home systems and appliances, it lacks transparency regarding plan pricing and coverage limits. Another major drawback is the absence of a sample contract online, making it difficult for potential customers to review terms before committing to a plan.
Additionally, some online reviews accuse AWG Home Warranty Division of using misleading marketing tactics. Reports suggest the company sends letters falsely warning homeowners that their home warranty is about to expire, potentially causing confusion and leading some to “renew” a service they never had. This approach raises concerns about the company’s business practices and consumer trust.
Our Preferred Provider: American Home Shield
We recommend American Home Shield for your home protection needs. Established in 1971, American Home Shield is a leading home warranty provider, serving over 2 million customers across 49 U.S. states and the District of Columbia.
American Home Shield offers three comprehensive plans:
- ShieldSilver: Covers major home systems, including heating, cooling, electrical, and plumbing.
- ShieldGold: Includes all ShieldSilver coverage plus nine essential kitchen and laundry appliances.
- ShieldPlatinum: Offers all ShieldGold coverage with added benefits like roof leak repair, unlimited HVAC refrigerant, and one free HVAC tune-up per year.
Plus, American Home Shield backs its services with a 30-day workmanship guarantee, ensuring quality and reliability.
Comparing Alternatives to AWG Home Warranty
After evaluating 13 home warranty providers nationwide, we’ve identified the top alternatives to AWG Home Warranty Division. These companies offer comprehensive home warranty coverage, transparent pricing, and reliable customer service.
| Company | Star Rating | BBB Rating | Monthly Cost | Service Fee |
|---|---|---|---|---|
B | $36–$100 | $100–$125 | ||
B | $60–$68 | $100 | ||
B | $45–$60 | $70 ($150 for after hours and weekends) | ||
B | $77–$130 | $100–$125 | ||
B | $44–$82 | $75–$125 | ||
A+ | $57–$68 | $65–$125 | ||
B+ | $51–$68 | $100–$150 |
Related Resources for Home Warranties
Our Rating Methodology
Our process included an in-depth rating methodology to objectively score the home warranty companies we reviewed. Our team gathered data by having conversations with company representatives, requesting quotes, analyzing contracts, and getting feedback from focus groups and homeowner surveys. We also conducted secret shopping and purchased home warranties from 11 leading providers.
This information allowed us to score each provider in six categories we considered essential when choosing a home warranty. We evaluated each provider across those categories, assigning points based on their relevance to homeowners for a total 100-point score. These scores were then converted to a 5-star rating.
Here’s a breakdown of the weighted factors:
- Coverage: This category evaluated the comprehensiveness of each provider’s coverage, including standard and unique items. Companies with more extensive coverage and higher limits scored higher, while providers with long waiting periods or depreciation policies that reduced payouts lost points.
- Cost: We assessed average monthly pricing and service call fees, giving more points to companies with pricing at or below the industry average and no hidden fees.
- Trustworthiness: We examined customer reviews on sites like the BBB and Trustpilot and how providers responded to complaints. Companies with high ratings and long guarantees scored better, while those with ongoing legal troubles were penalized.
- Plan transparency: We reviewed the clarity of contract terms and policies, awarding points to companies with transparent and straightforward details.
- Customer support: Providers with multiple ways to file claims, quick response times, and accessible support were rated higher.
- Flexibility: We gave higher scores to companies with various plan options, a wider range of add-ons, and policies that allowed customers to choose their own technicians or easily cancel plans.
