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AIG Home Insurance Review (2021)

AIG’s home insurance is available to individuals with high net worth and offers high limits and cash settlements. It is typically only available as a companion policy.

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Although states do not require homeowners to purchase home insurance policies, many homeowners choose to. In exchange for a monthly premium, homeowners get a high degree of financial protection from costly repairs and replacements when the unexpected occurs, from fire and windstorms to theft and vandalism.

Choosing the right provider for you can be challenging because not all homeowners insurance companies are the same. Insurers can differ in terms of coverage, availability, quality of customer service, additional benefits, and more. The This Old House Reviews Team has created this comprehensive AIG home insurance review to help you determine if the company is the best fit for your home’s needs.

Table of Contents

  • Our Take
  • Pros & Cons
  • Coverage
  • Availability
  • How Much Does AIG Home Insurance Cost?
  • Reviews of AIG Home Insurance
  • AIG vs. the Competition
  • Our Conclusion
  • Frequently Asked Questions

Our Take

American International Group (AIG) offers home insurance primarily as a companion policy to other forms of insurance the company provides. In general, you cannot sign up for a lone homeowners insurance policy. Its home insurance policies are only available for high-value homes.

AIG only offers one home insurance coverage package, but it has many perks, including a cash settlement option, extensive endorsements, and many discounts. We give AIG home insurance an overall score of 82.65 out of 100 on key metrics like coverage, availability, and customer service quality.

On AIG’s Better Business Bureau profile, complaints cite issues with refunds and reaching customer service. Reviews note delayed payments and echo difficulty reaching customer service.

Pros & Cons

Compare the advantages and disadvantages of AIG home insurance.

AIG Pros & Cons

Pros Cons
Pros Cons
Cash settlement In general, AIG’s home insurance is only available as a companion policy
Wildfire Protection Unit No online quote tool
High limits on valuables Restricted to high-value homes
Available nationwide

Coverage

AIG offers one package for homeowners insurance: the Private Client Group package. It contains all industry-standard protections, as well as some less common perks.

AIG Coverage

Type Description
Type Description
Dwelling + other structures Covers the home’s interior and exterior structure, plus detached structures like sheds and garages
Personal property Covers your personal property, including furniture, clothing, appliances, and electronics, in the case of a covered loss
Loss of use/Additional living expenses Covers the cost of temporarily living outside of your home due to covered damage or destruction
Personal liability Covers legal fees in the event you are sued for injury or personal property damage to a guest
Medical payments to others Covers medical expenses of a guest who gets injured at your home, regardless of fault

AIG also offers the option for a cash loss settlement reimbursement in the place of a rebuild of your home if it gets destroyed.

The insurer offers a wide range of optional add-on endorsements to help you customize your coverage.

  • Unlimited building ordinance coverage
  • Food spoilage
  • Water backup
  • Landscaping coverage
  • Loss assessment coverage
  • Green rebuilding cost coverage
  • Lock replacement coverage
  • Equipment breakdown coverage

Availability

AIG home insurance is available in all 50 states.

How Much Does AIG Home Insurance Cost?

The exact cost of AIG homeowners insurance depends on many factors, including your property value, its size, the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more. There is no online quote tool, so you will need to call a representative to set up an appointment to discuss your portfolio over the phone.

Discounts

AIG offers a wide variety of discounts to lower your premium:

  • Protective devices
  • Multi-policy
  • Central station burglar alarm
  • Residential sprinkler system
  • New home
  • New homebuyer
  • Renovated home
  • Gated community

Reviews of AIG Home Insurance

AIG holds a B rating from the Better Business Bureau (BBB) and is not accredited. Its headquarters profile has only negative reviews. On the BBB, AIG home insurance reviews are not separated out by types of insurance.

Kathleen H. said:

“AIG is terminally delaying payment of a small life insurance policy from my mother in law who passed away before Christmas 2019. They continually switch us to different offices, different managers and state ‘something is missing’ from our documentation; which nothing is missing. Something should be done about insurance companies who delay payment in hopes that the consumer will give up.”

Justine J. said:

“I have a life insurance policy with AIG. I can not get through by phone to discuss the letter they sent me. There is no email available online or in letter. Number on the letter is disconnected. Five other phone numbers online have failed as well. I have made payments to them for 15 years and I can not get through to them. The website number is only a sales agency not affiliated with AIG American. I am at a loss for words. I received a number to try from the sales agent. I have been on hold for 25 minutes and still no one has answered.”

AIG vs. the Competition

See how AIG stacks up against some of its top competitors on key metrics.

Comparison

Company AIG Lemonade Amica®
Company AIG Lemonade Amica®
Get a free quote Not available through This Old House Visit Site Not available through This Old House
Our score 86.25 83.50 96.60
State Availability 50 23* 47 (not available in AK, FL or HI)
BBB Rating B B+ A+
Years in Business 101 5 113
24/7 Claims Service by Phone X
Protective Devices/Safety Features Discount
Bundling Discount
Mobile App X

*Lemonade home insurance is available in AZ, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI

Our Conclusion

For those who qualify, AIG offers solid homeowners insurance. In addition to all standard coverages, AIG offers a variety of endorsement options as well as a cash settlement option if you’d prefer that to a full rebuild. Unfortunately, AIG homeowners insurance is primarily available as a companion policy to an existing AIG policy, meaning you usually can’t purchase a standalone one. Also, the policies are only available to insure high-value homes. We give AIG home insurance an overall score of 82.65 out of 100.

To find the best provider for your needs, we recommend getting quotes from multiple home insurance companies that serve your area:

Company Information

  • Company name: AIG
  • Company type: Public
  • CEO: Brian Duperreault
  • Year founded: 1919
  • Headquarters: 175 Water Street, New York, New York 10038
  • State availability: 50
  • BBB rating: A+

Our Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. With that in mind, we created an unbiased rating system to score each home insurance company based on the following six factors:

  • Coverage (30)
  • State availability (7.5)
  • Customer service (15)
  • Technology (12.5)
  • Reputation (20)
  • Additional benefits (15)

Our Reviews Team has a full-time researcher who collects and regularly updates datapoints from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.

Frequently Asked Questions

Does AIG do home insurance?

AIG insures high-value homes primarily as companion policies to existing insurance policies in all 50 states.

Is AIG a good insurance company?

For home insurance, AIG is a solid company, offering all standard protections in addition to some attractive endorsements and many discount opportunities.

Who has the best home insurance rates?

Of the companies we have evaluated, Lemonade, Costco, and MetLife have some of the best home insurance rates.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.