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AWG Home Warranty Division Review

When a major home system or appliance breaks down, it can be a pain to find a trusted contractor and get the necessary repairs done in a timely and affordable manner. A home warranty can provide the protection you need if a major item unexpectedly breaks down. Keep reading this AWG Home Warranty review to determine if this home protection plan is right for you.

Laundry Room Alise O’Brien

AWG Home Warranty Division—also known as Aegis Home Warranty Group, Inc.—was founded in 2016 and provides coverage for items that homeowners insurance doesn’t cover. From expensive home repairs to costly system and appliance replacements, an Aegis Home Protection Plan will cover important items like your refrigerator, dishwasher, and air conditioning.

In this review, the This Old House Reviews Team provides a detailed look into an Aegis Home Protection Plan and dives into AWG plans, pricing, claim process, and customer ratings to give you an unbiased overview of what this company offers. Keep reading to learn if AWG is the best home warranty for you.

Compare the advantages and disadvantages of an Aegis Home Protection Plan below.

Pros and Cons of AWG Home Warranty

Pros Cons
Pros Cons
Performs repairs within 24–48 hours of initial claim Doesn’t provide a sample contract
Has no-fee payment plans Isn’t transparent with plan pricing online
24/7 customer service Some customer reviews have revealed uncomfortable sales tactics

Policyholders can select the Premier Plan for basic warranty coverage or the Enhanced Plan for more comprehensive coverage.

AWG Home Warranty Division Plans and Coverage

Covered Item Enhanced Plan Premier Plan
Covered Item Enhanced Plan Premier Plan
Plumbing
Water Heater
Electrical System
Central Air Conditioning
Central Heating
Kitchen Refrigerator
Built-In Microwave
Garbage Disposal
Clothes Washer and Dryer
Built-In Dishwasher
Cooking Range, Oven, and Cooktop
Ceiling Fans
Garage Door Opener
Spa
Swimming Pool
Central Vacuum
Heat Pump
Stand-Alone Freezer
Boiler

Unlike other home warranty companies, AWG Home Warranty Division doesn’t offer optional add-ons to its policies. Instead, the Premier Plan covers standard systems and appliances, like swimming pools, spas, and stand-alone freezers, that are typically offered on an a la carte basis.

Coverage Exclusions

Unfortunately, AWG Home Warranty Division doesn’t provide a sample contract for its terms and conditions online. If you decide to pursue coverage with this provider, request a copy of a user agreement before going forward with a contract. When analyzing the document, look for these home warranty coverage specifics.

Parts and Components Covered

While home warranty companies don’t cover every type of repair, most guarantee coverage for the essential components necessary for normal system operations. A policy usually states that it protects against normal wear and tear, regardless of the equipment’s age.

The user agreement should also disclose any coverage caps that AWG Home Warranty Division has. In general, most home warranty providers will limit their coverage to a specific dollar amount for appliances and systems. Once that dollar amount is reached, the homeowner is responsible for all other costs that exceed that amount.

Coverage Exclusions

Sample service contracts should state reasons why a claim would be denied. For example, a common exclusion is pre-existing conditions on systems and appliances. Cosmetic issues like damage to knobs, rollers, and baskets are also typically disqualified from a policy.

AWG Home Warranty Division Pricing

AWG Home Warranty Division is conservative about revealing its costs for coverage without requesting a quote. Throughout the industry, the average cost of a home warranty begins around $300, while more comprehensive coverage is available for $600.

Service Fees

One expense that AWG Home Warranty Division does disclose is its trade service fee. Policyholders are responsible for paying this fee when a service technician comes out to their house to diagnose the malfunctioning appliance or system. On average, service fees range between $75–$125. AWG Home Warranty Division charges between $65–$75 for service fees.

Kitchen Stove, Appliances Andrea Rugg

AWG Home Warranty Division Claims Process

When a system or appliance is compromised, policyholders can make a claim by calling 800-480-6205.

The claims department is available 24/7 and a service technician is usually dispatched within 24 to 48 hours after a claim is accepted. Note: there currently isn’t an easily accessible online claim form on the AWG site.

AWG will select a qualified and licensed contractor to perform the necessary repairs or replacements, so you don’t have to spend time looking for a trusted contractor in your area.

AWG Home Warranty Division Reviews

To gain a better understanding about customer experiences with AWG Home Warranty, the This Old House Reviews Team analyzed customer reviews from trusted third-party sites like the Better Business Bureau (BBB) and found that the provider has an A+ rating from the BBB.

Here’s a mix of positive and negative reviews from AWG Home Warranty customers:

“I am not an Aegis (AGW) customer. However, I was engaged in a lengthy call with a rather pushy agent. I called when I received an unsolicited ‘pink’ letter informing me that the warranty on my house, which I knew nothing about, was expiring or had expired. The agent explained his product and then insisted that I make a decision today. I am a senior citizen, and I require time to investigate, especially when I am spending thousands. I found the whole experience uncomfortable. I was especially alarmed at the agent’s response when I told him that I was not interested.” — Edith C., 2 stars, 11/27/2018

“Great company! Always provide prompt service. Very professional. Highly recommended.”

— Nicholas F., 5 stars, 3/19/2018

It’s worth noting that of the reviews and complaints we read on the BBB, we found lengthy reports that AWG Home Warranty Division acted with misleading and deceitful practices. The “pink” letters customers complained about proved to be a common occurrence and resulted in homeowners calling the company for clarification about a non-existent home warranty. Once they connected with an agent, the representatives reportedly used forceful tactics to push customers into buying a policy.

Our Conclusion

The This Old House Reviews Team gives AWG Home Warranty a 6.3/10. The group has basic coverage for systems and appliances, but it isn’t transparent about plan pricing. Another drawback is the lack of a sample contract online for customers to peruse before making a decision.

Additionally, according to a few online reviews, AWG Home Warranty Division uses questionable tactics to connect with potential customers. By alerting homeowners with a letter stating their home warranty is set to expire, it may cause some to panic and “renew” a home warranty service they never had.

Another disadvantage of AWG Home Warranty Division is its lack of online convenience. Most home warranty providers encourage their policyholders to get a free quote online or to quickly submit claims via an online form. Under an AWG policy, customers must perform both actions by calling a toll-free number.

For better coverage from a trusted provider with extensive experience, we recommend American Home Shield, Choice Home Warranty, and AHW Home Warranty.

Our Preferred Provider: American Home Shield

American Home Shield founded the home warranty industry in 1971 and provides coverage to 49 states, excluding Alaska. Policyholders can choose from three bundled packages.

Here are just a few reasons why we suggest American Home Shield as the best overall provider:

  • Offers generous maximum payouts of up to $3,000 for covered appliances and systems
  • Claims submissions are accepted 24/7 and are completed via a secure online form
  • Allows customers to choose from flexible service fee options to potentially lower their annual cost for coverage
  • Provides a 30-day workmanship guarantee

The BBB accredited American Home Shield in 1997, and the group holds a strong B rating from the organization.

If you want to reach the company to receive a personalized quote, you can simply fill out an easy form, or if you'd rather discuss the available coverage via a phone call, you can reach a customer service agent at 844-529-9298.

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for home warranty providers is on a 100-point scale based on seven factors:

  • Plan options (25)
  • Coverage specifics (5)
  • Pricing (25)
  • Trustworthiness (25)
  • State availability (5)
  • Customer service (10)
  • Additional benefits (5)

Our Reviews Team reviewed 45 companies and we have a full-time researcher who collects (and regularly updates) more than 100 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.