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American Home Protect Review (2021)

When home systems and appliances fail, it can be difficult to find a trusted contractor to make the necessary repairs. Not to mention, it can be a pain to pay for expensive repair and replacement costs. A home warranty can give you peace of mind when a major system or appliance breaks down and save you from paying costly expenses. Keep reading our American Home Protect review to determine if this home warranty is right for you.

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American Home Protect is based in Texas and has been in business for three years. The company claims to be dedicated to superior customer service, fast response times, and providing a personalized experience to its customers.

Before we dive into our review of American Home Protect, we want to disclose that multiple third-party customer reviews claim that American Home Protect is illegitimate. During the course of our research, we weren’t able to find anything contrary to this claim and found complaints that referred to the company’s negative reputation and lack of transparency and accessibility.

In this review, our team will go in-depth with American Home Protect plans, pricing, and customer reviews, and make our recommendation for the best home warranty company in the industry.

American Home Protect has one plan listed on its website, which can be adapted when and if a homeowner should choose to incorporate add-on items.

Premier Coverage Plan

Item Covered?
Item Covered?
Kitchen refrigerator
Built-in dishwasher
Built- in microwave
Cooking Range/Oven/Cooktop
Garbage disposal
Clothes washer
Clothes dryer
Ceiling fans
Home systems
Water heater
Central air conditioning/cooling system
Central heating system
Electrical system

The following items are available to add on to the Premier Plan at an additional cost:

  • Freestanding freezer
  • Freestanding ice maker
  • Spa equipment
  • Swimming pool
  • Plumbing
  • Central vacuum system
  • Garage door opener

In comparison with other providers, the American Home Protect sample agreement is not very detailed and doesn’t mention when coverage kicks in. This agreement also doesn’t break down details about coverage limits or exclusions.

American Home Protect Pricing

No public information is listed on the American Home Protect website regarding cost.

When we called them at the number listed on their website, 1-877-407-3820, the call didn't go through.

Additionally, when we tried getting information through an online form, we received this error message: “Failed to send your message. Please try later or contact the administrator by another method.”

Though American Home Protect doesn’t provide pricing information on their website, they provide this breakdown of average repair and replacement costs to help illustrate the value of their home warranty service agreements.

Pricing

Service Repair Cost Replacement Cost
Service Repair Cost Replacement Cost
Heating system $280–$400 $2,800–$4,000
Air conditioning $160–$500 $300–$6,000
Plumbing system $150–$750 $1,000–$15,000
Refrigerator $100–$400 $800–$8,000
Water heater $200–$700 $1,300+
Washer $100–$400+ $700–$1,000
Dryer $130–$180+ $400–$1,000
Dishwasher $100–$300 $400–$700
Oven/Stove $160–$260+ $650–$2,000

How to Make a Claim with American Home Protect

Information on where to submit a claim is not available on the American Home Protect website. However, there are some details regarding the claims process that are transparent.

Every time you submit a service request, you’ll pay a service fee, or what American Home Protect calls a “diagnostic fee.” The details of this fee will be in your individual service contract. This fee is paid to American Home Protect customer service representatives and will range between $36–$65.

Note: Your warranty with American Home Protect allows for an unlimited number of covered repairs, and if the service contractor determines that your appliance or system cannot be repaired, it will be replaced.

Season 32 - Auburndale house exterior Anthony Tieuli

American Home Protect Reviews

American Home Protect is not accredited by the Better Business Bureau (BBB) and has a C+ rating. As with any home warranty company, American Home Protect has a mix of positive and negative reviews.

Here’s what customers have to say:

Watch out for [predatory] sales tactics. Got a pink slip in the mail that alluded I already had a home warranty that had lapsed and that American Home Protect had attempted to contact me twice regarding this issue. In fact, I have never owned any home warranty product from anyone. These kinds of sales tactics prey on the elderly and other unsuspecting victims. American Home Protect, LLC should not be permitted to continue these tactics without legal [repercussion.]” — Brian B. on 2/26/2020

I have received the “second notice” [letter] from American Home Protect, LLC. Both the first letter and this one scream scam at second look, if you do some easy research. Don’t be fooled by this or many other companies when buying or owning a house. Do your research first and keep full records of everything that relates to the house or personal assets!” — Kevin B. on 1/24/2020

Our Conclusion

The This Old House Reviews Team rates American Home Protect a 7.1/10. The company doesn’t have transparent pricing on their website, is difficult to contact, and doesn’t have the best reputation regarding customer service.

Our Preferred Provider: American Home Shield

We recommend American Home Shield as the best home warranty provider in the industry. In business since 1971, AHS offers coverage in 49 states, has a variety of flexible plans, and responds to customer service requests within 24 hours 98% of the time.

Here’s how our top choice stacks up against American Home Protect.

American Home Shield vs. American Home Protect

Provider American Home Shield American Home Protect
Provider American Home Shield American Home Protect
Sample Contract Provided Yes Yes
Number of Plans 3 1
Lowest Annual Premium $500.00 Not provided
Optional Add-Ons Yes Yes
# of States Covered 49 Not provided
Excluded States Alaska Not provided
Waiting Period 30 days Not provided
Service Fee $75–$125 $35–$65
Years in Business 49 3
BBB Accredited Yes No
BBB Rating B C+

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for home warranty providers is on a 100-point scale based on seven factors:

  • Plan options (25)
  • Coverage specifics (5)
  • Pricing (25)
  • Trustworthiness (25)
  • State availability (5)
  • Customer service (10)
  • Additional benefits (5)

Our Reviews Team reviewed 45 companies and we have a full-time researcher who collects (and regularly updates) more than 100 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

Frequently Asked Questions about American Home Protect

How long does American Home Protect coverage last?

Once you sign up for a home warranty and payment is received, your American Home Protect Home Warranty contract will be in effect for three years, with a renewal option on expiration.

You can renew your contract by calling the provider directly at 1-877-407-3820.

Does the age of systems or appliances matter to receive coverage?

The age of your systems and appliances doesn’t matter to American Home Protect. The company will cover items that are properly maintained and in good working condition at the time you purchase the plan.

What is home appliance insurance?

Home appliance insurance, different from homeowner insurance, protects major home systems and appliances when they break down due to normal wear and tear. In the event of a breakdown, home appliance insurance can save homeowners hundreds of dollars on expensive repair and replacement costs.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.