Secure Home Warranty was a home warranty company based in Philadelphia. In January of 2017, the Better Business Bureau (BBB) requested information from the company to defend a pattern of complaints it received from its customers. The group was questioned for denying consumer claims, being difficult when canceling contracts, and delaying issued refunds.
The BBB also contacted the company to find out more about its policies, promotional literature, and copies of contracts. Secure Home Warranty customers were urged to read the terms and conditions in their home warranty service contracts, as there appeared to be confusion regarding the extent of home warranty coverage on systems and appliances.
Ultimately, the controversy surrounding Secure Home Warranty proved to be too significant to overcome, and the company shut down operations in 2017.
Alternatives to Secure Home Warranty
Since Secure Home Warranty is no longer in business, here are a few top home warranty companies that provide comprehensive coverage to their customers.
American Home Shield
- Is a veteran in the home warranty industry
- Offers three plans, including an impressively comprehensive ShieldPlatinum™ plan
- Customers can choose between a $75, $100, and $125 service call fee
American Home Shield (AHS) has been around for almost 50 years and is one of the oldest companies in the home warranty industry. AHS provides three home warranty plans, including a ShieldPlatinum plan that covers 23 appliances and systems. With more than 45 active home warranty companies available, almost one in two customers buys an American Home Shield policy.
Choice Home Warranty
- Has a 90-day repair guarantee
- Provides after-hours service
- Customers can cancel their plan for free within 30 days of signing up
Choice Home Warranty (CHW) is another great home warranty alternative for people who want basic coverage for their major systems and appliances. CHW offers two plans—Basic and Total—that cost between $36–$44 a month. The company services all states, except for California and Washington, and it doesn’t deny coverage based on the age of your home or how old your systems and appliances are.
First American Home Warranty
- Has a risk-free, 30-day money-back guarantee
- Doesn’t have coverage caps on heating, cooling, or ductwork
- Covers replacement on some items that are too damaged to repair
First American Home Warranty (FAHW) has two plans that range between $28–$43 a month, making it one of the more affordable options for homeowners on a budget. What makes FAHW different from other home warranty companies is their First Class Upgrade, which covers systems and appliances even if they were improperly installed, modified, or maintained.
Frequently Asked Questions about Home Warranties
What is a home warranty supposed to protect?
A home warranty covers major systems and appliances when they break down due to normal wear and tear. This protection plan also covers the cost of expensive repairs or replacements and prevents homeowners from paying unreasonable, out-of-pocket expenses.
How do I avoid being scammed by another home warranty company?
If you’ve been scammed by Secure Home Warranty or another home warranty company, know that not all home warranty companies are bad. Before deciding which home warranty is right for you, consider the costs, coverage limitations, and the company’s reputation regarding customer service. You may also want to consider what other people are saying about the company, the company’s BBB rating, and how long the company has been in business to avoid a home warranty scam.
Our Verdict on Secure Home Warranty
We don’t recommend Secure Home Warranty, or any home warranty company that operates with unethical practices. When reviewing Secure, we found that numerous policyholders felt that the group was eager to sign them up for service contracts, but when assistance was needed, the company failed to deliver.
As of the spring of 2019, lawsuits were filed against the company’s officers, Alan Maleh and Ellion Ashkenazie, that suggest both face a permanent ban from operating a business in Pennsylvania and pay restitutes of $1,000 per violation and $3,000 for breaches against senior citizens.
If you’re looking for a home warranty company you can trust, we suggest investing in a policy from a reputable company such as American Home Shield.
Read More: American Home Shield Review
Our Recommended Provider: American Home Shield
Whether you were a previous customer of Secure Home Warranty or are searching for your first home warranty, American Home Shield is a highly recommended option. According to its profile on the BBB, American Home Shield has a B rating from the company. When researching customer reviews on the BBB, our team found that the company is active in resolving negative comments and acknowledging positive feedback.
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