PODS Review

In this PODS moving review, we detail the moving and storage company’s services, cost, and reputation.

Written by Shane Sentelle + 1 other Reviewed by Kent Sisneros Updated 04/19/2024

PODS is a well-known name in moving services and storage solutions around North America. The company was founded in 1998, and its name originally stood for “Portable On-Demand Storage.” Its goal is to provide flexible moving solutions and do-it-yourself options for homeowners, renters, and businesses. We reviewed PODS to help you decide if it’s the best moving company for you.

Delivers a storage unit to your residence
Pay as you go, no upfront costs
Transports storage unit to your destination after you have placed items into it

Pros

Quote process provides plenty of details and transparency
30 days to load and 30 days to unload your belongings
Claims to help with moves in all 50 states

Cons

Lengthy quote process
Not much availability for short-term notice

Operates in 46 states
Delivers POD to your door
Flexible scheduling

Our Take on PODS

We reviewed PODS, we rated it a 4.45 out of 5 stars and gave it the superlative “Most Convenient.” You can rent its portable containers to load up your belongings and control your own moving time line. The company offers convenience and ease, and it offers a 10% discount to active, retired, and veteran members of the military.

Pros & Cons of PODS

Learn about some of the advantages and disadvantages of PODS:

Pros

Over 20 years in business

Flexible solutions that allow you to take your time while you pack up

Transparent about pricing on the website

Cons

Packing and loading services are add-ons offered by third-party companies

Not available in all 50 states

Customer satisfaction varies by location

PODS Services

PODS provides nontraditional moving services with the opportunity for you to customize your service needs. The PODS team will deliver a moving container to your home and allow you storage on-site for as long as you need. You have the option to keep the container on your property and take your time loading it.

If you need help with packing or loading your items, PODS can give you a referral for service providers in your area.

When you’re ready, the driver will pick up your PODS container. You can choose to have it stored at a PODS storage center or move it to your new home. The company offers local and long-distance moving services and three different sizes to meet your needs. An added bonus is that you can order as many containers as you need.

Here are some details about each container size offered by PODS:

Container Size	Details
8-Foot	The smallest size, great for small moves or college students: Ideal for a studio apartment or area under 500 sq. ft. Compares to a 10-ft. moving truck
12-Foot	Ideal for small apartment moves: Packs up a 500-800 sq. ft. space, or 2-3 rooms Compares to the size of a 15-ft. moving truck
16-Foot	The largest size, great for homes with 3-4 rooms: Approximately 1,200 sq. ft. Size of a regular parking spot or a 20-ft. moving truck

About the PODS Moving Container

The moving and storage containers offered by PODS are steel-framed to ensure durability and weather-resistance. The roll-up door allows you more room to load your belongings, and it gives you ground-level access. This means you won’t have to worry about rolling out a large ramp.

During the move, you get to hold onto the keys, so you can remain confident that your items are safe and secure.

PODS Availability

A major brand in the moving and storage industry, PODS has many locations across the United States, as well as international locations in Canada, Australia, and the United Kingdom.

PODS’ services are available in 46 states and Washington, D.C., which means its team can help you move nearly anywhere in the nation.

You can find a PODS location in all U.S. states except the following:

Alaska
Montana
North Dakota
Wyoming

PODS Cost

PODS offers flexible moving solutions for many different customers’ needs. Renting a portable moving container from PODS for an interstate move will cost you a fourth of what a full-service moving company would cost while temporarily providing a secure way to store your belongings. On its website, the company estimates local moves using a portable container will cost around $349–$549.

Factors Affecting PODS Cost

The cost of moving services from PODS will be different for each customer because every move has different needs. Your customer service representative will estimate your customized price by looking at personal factors like:

Where you currently live
The distance of your move
The container size you need
Number of containers required

How To Obtain a PODS Quote

For the most accurate price for your local moving and storage needs, get a quote online. When you get a price estimate, it’ll include:

Container delivery and pickup
30 days to load or store your belongings before pickup
Transportation to your new home

Unfortunately, packing and loading labor is not included in your price from PODS. If you’d prefer to have help with those parts of your move, PODS can connect you with local, highly rated businesses that offer those services.

PODS Booking Process

When you’re ready to get started with moving services from PODS, request a quote online or over the phone. You’ll be asked to provide some information about your move and the services you’re looking for. This includes whether it’s a corporate move or residential storage, as well as your moving date, distance, and contact information.

You get to choose the delivery and pickup dates for your storage or moving container. Then, you’ll gain access to PODS’ online tools to schedule your move. Log into the online dashboard to manage your order and make changes.

The company recommends that customers schedule their move as soon ahead of time as possible. In fact, you should book at least a week before the move. Anything after that can’t guarantee an available unit. This will also give you optimal time to choose an ideal moving date and to prepare your home.

NOTE: Summer is a busy season for moves, so you may save money if you schedule outside of that season.

PODS Customer Reviews

PODS is not accredited on the Better Business Bureau site, which isn’t always a red flag since companies are required to pay a fee for accreditation. The company does have thousands of reviews on TrustPilot, where it holds a 3.7-star rating*.

PODS reviews mostly feature positive feedback, with customers complimenting the company for completing deliveries on time.

Below are a few PODS reviews from their customers:

“The customer service is absolutely amazing! I was able to schedule 2 pods for a move over 1000 miles away and coordinate pick up and delivery seamlessly in the middle of a pandemic. Every single person I spoke to was absolutely fantastic!” –Lisa via TrustPilot

“They missed their transport window and now customer service cannot find me an update because they did the work out of the system in a notes field. I have two customer advocates on this and neither one will return my calls or emails. Everything I own is in these PODS.” –Jeremy M. via BBB

*Accurate as of July 22, 2022

Is PODS Best for You?

Our Reviews Team discovered that PODS is a great option for DIYers who are doing some spring cleaning and tidying up or moving across the country. It may not be ideal if you want full-service moving solutions that include help with packing items and loading your container, but it is a more affordable alternative to many full-service companies and can also connect you with packers and loaders to create a full-service experience.

PODS customers also get the benefit of moving at their own pace and are not forced to stick to rigid schedules as they would be with many other companies.

PODS has many satisfied customers and has more transparent pricing details than many of its competitors in the industry, and we recommend getting a quote if you’re considering the company.

If you’d rather work with a full-service moving company, we recommend getting several quotes from the top-rated moving companies in the country:

Frequently Asked Questions

When will the PODS team drop off my container?

When you schedule a move with PODS, you can access an online customer dashboard. There, you can access tools like the Estimated Service Window. This timeframe will be available after 6 pm on the night before your scheduled delivery date.

Once you schedule a container drop off, you don’t have to be home for the delivery. You can get notifications via email about the status of your delivery.

Are any items not allowed to store in a PODS container?

Customers are not allowed to load hazardous items into their rented moving containers. This includes toxic chemicals, liquids, or gases, as well as waste, motorized vehicles, and illegal items.

PODS also discourages its customers from loading valuable items like family heirlooms, important documents, or other special personal property. Those should be moved using your own personal vehicle.

Does PODS sell moving supplies?

Yes, you can order moving supplies like boxes and packing materials from PODS online at PODSboxes.com, which offers free shipping within three business days.

Does PODS offer any discounts?

On its website, PODS mentions that it offers a military discount of 10%. When requesting a quote, mention that you’re a member of the military.

Other Moving Resources

We’ve done extensive research on the best moving companies across the country and have compiled easy to digest comparisons.

Our Rating Methodology

We back up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.