If you think you need pest control services, don’t hesitate. The longer you wait, the worse your situation could get. There are many professional pest control companies to choose from, but they’re not all worth your time and money. The This Old House Reviews Team created this Western Exterminator review to help you discover if it’s the best pest control company for you.

Western Exterminator is a division of Rentokil, a well-known name in the pest control industry. While Western Exterminator is part of this global brand, the company focuses on just a few states, with regional expertise and tailor-made plans.

We always recommend getting quotes from a few companies before making your final decision. Those seeking pest control services may want to consider getting free quotes from Terminix, Orkin, and Aptive.

Pros & Cons

Backed by RentokilVery limited service area
Comprehensive planConnection to Rentokil can be confusing
Regional expertise

Western Exterminator Services

Like other Rentokil divisions, Western Exterminator offers the comprehensive Pestfree365 program. This general pest control plan protects against nearly 40 different common household pets, including:

Western Exterminator offers Integrated Pest Management, with a focus on both eradicating existing pests and preventing future infestation. This approach targets pests’ feeding habits, breeding habits, and lifecycle. Western Exterminator will customize a treatment plan for your home.

The pest control company guarantees they’ll fix your problem and offers unlimited service calls until it’s resolved. This means the technician will return and treat your problem as many times as needed at no extra charge.

Western Exterminator also offers control plans for bed bugs, termites, rodents, and wildlife, depending on your location.

Termite Control

For termite control, Western Exterminator starts by conducting an extensive inspection. If an infestation is found—or the potential for one is discovered—Western Exterminator will customize a treatment or protection plan for your home.

Western Exterminator controls termites through a variety of methods, including Sentricon termite bait and monitoring stations, fumigation services, and chemical barriers in the soil.


Western Exterminator has a limited service area, providing pest control services in California, Arizona, Nevada, Oregon, Washington and Idaho.

Cost Breakdown

The exact cost you’ll pay depends on a variety of factors:

  • The type of pest—Certain pests are more difficult to eradicate and will cost more to eliminate than others.
  • Degree of infestation—If your infestation is severe, it may be more expensive to eradicate the pests than it would be for a moderate one.
  • Treatment type—Different types of pests require different treatment types, which may vary in cost.
  • Number of treatments—The greater the number of treatments, the more you will have to pay.
  • Size and location of your property—The size of your home and zip code may affect your cost.

For a 2,000-square-foot home, the Pestfree365 program would cost roughly $800 annually.

Western Exterminator Customer Reviews

Western Exterminator has multiple pages with the Better Business Bureau (BBB) for different branches. Some profiles are BBB-accredited, while others are not. Ratings range on the pages from A+ to F.

Here’s what some real customers had to say.

Kathy T. said:

“My rep was Bryce. He was fantastic!! I have had service for years, and have been pleased from the first application.”

Sheri L. said:

Western Exterminator practices unfair and dishonest business practices! Giving them 1 Star is too generous! I had them come out once to my home and paid them in full. I received a bill in the mail 6 weeks later for another service that was never done. It was a bill for a future date. The bill stated, ‘current amount due’ payable upon receipt. I have never been billed for a service before it took place! I called the local office in Escondido, CA to report that I received a bill for services that were never rendered. The representative stated that my account was paid in full from the previous service. She proceeded to tell me that she would contact the billing department and have all of the records for my account reflect ‘paid in full.’ During this call I told the representative that I did not want any more services done by Western Exterminator. I have made more than five calls to the company for resolution. Each time I am told the same thing, that it will be resolved! Almost a month has passed since the initial call and I am still getting past due notices and phone calls demanding payment in full, for a service that was never rendered.”

Let’s see how Western Exterminator stacks up against its top competitors on key metrics.

Pest Control Company Comparison


Western Exterminator



Our Overall Score out of 100





Best Customer Service

Most Customer Resources

States Available




Annual Cost for General Pest Control




BBB Rating*




Online chat








Phone number




We give Western Exterminator a score of 84.5 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits.

We always recommend getting multiple quotes before you make your final decision. If you’re interested in Orkin, you can get a free quote by calling 877-868-1416 or filling out a simple form. To get a free quote from Terminix, call 866-569-4035 or fill out this form.

Our Conclusion

Western Exterminator is a good choice for homeowners who live in their coverage area. They offer a comprehensive general pest control plan, Integrated Pest Management, and specialty pest services in select locations. As part of the Rentokil brand, Western Exterminator has a strong industry reputation.

The biggest downside to Western Exterminator is its limited service area. That’s why we recommend getting multiple quotes from other companies, such as Orkin and Terminix. If you’re interested in getting a free quote from Orkin, call 877-868-1416 or fill out a simple form. To get a free quote from Terminix, call 866-569-4035 or fill out this form. For a free quote from Aptive, call 855-697-0130 or visit the company’s website.

Company Information

  • Company name: Western Exterminator
  • Company type: Public
  • CEO: Carl Strom
  • Year founded: 1921
  • Headquarters: 305 North Crescent Way, Anaheim, California 92801
  • State availability: 6
  • BBB rating: N/A

Frequently Asked Questions

Our Rating Methodology

The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plan options, additional benefits and convenience factors, availability, trustworthiness, and customer service to arrive at a final score out of 100.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.