When pests invade your home, it can feel like you’re under siege. Finding a reliable pest control service can be a game-changer—but not all providers are created equal. This Aptive pest control review examines the company’s plans, pricing, and service approach to see how it compares to the best pest control companies in the industry.
What’s Our Take on Aptive Pest Control?
Aptive is a solid choice for homeowners looking for a customized pest control plan with an eco-friendly approach. Its Four-Seasons Protection Plan provides year-round pest prevention, and the company offers free re-treatments between scheduled visits if issues persist.
However, there are some drawbacks to consider. Aptive has limited plan flexibility, as it only offers a single service option rather than multiple tiers. Additionally, the company has faced legal issues related to aggressive sales tactics and allegations of recording phone calls without customer consent. Aptive doesn’t offer one-time treatments, requiring customers to commit to ongoing service.
How We Scored Aptive
Aptive earned 4.1 out of 5 stars in our detailed review standards. Here’s how it performed in each of our key categories:
| Rating Factor | Score |
|---|---|
| Plans & Services | 3.8 / 5 |
| Customer Service | 4.4 / 5 |
| Financing | 5.0 / 5 |
| Reputation & Customer Responses | 4.0 / 5 |
| Workmanship Guarantee | 3.3 / 5 |
| Availability | 4.0 / 5 |
- Plans and services: We docked some points in this category due to its lack of bed bug, lawn grub, and termite control options.
- Reputation and customer responses: Aptive’s strong customer satisfaction scores on independent review sites such as the Better Business Bureau earned it high points in this category.
- Customer service: Aptive’s pet- and child-friendly pest control options and multiple communication methods earned it high points in this category.
- Workmanship guarantee: We docked points in this category due to Aptive’s lack of a money-back guarantee.
- Financing: Aptive earned full points thanks to its generous discounts and financing options.
- Availability: We docked some points due to Aptive’s limited operating area of 24 states.
How Does Aptive Compare to the Competition?
We analyzed dozens of major pest control companies based on key factors such as cost and customer service. We found that Terminix and Orkin offer the best pest control services. We recommend contacting these trusted brands for a free quote using the table below. See how some trusted and reliable pest control providers compare below.
| Company | Star Rating | BBB Rating |
|---|---|---|
A+ | ||
A+ | ||
B | ||
A+ | ||
A- |
What Plans and Services Does Aptive Offer?
Aptive provides a straightforward pest control plan called the Four-Seasons Protection Plan, designed for year-round pest prevention through a combination of one initial treatment and quarterly follow-up visits.
- Comprehensive initial treatment: Service begins with a thorough inspection by a certified pest specialist, who identifies problem areas and applies targeted treatments. The initial visit eliminates 70%–80% of adult pests, but since pest eggs can’t be treated effectively at this stage, Aptive follows up within 30–45 days to address newly hatched pests.
- Complimentary re-treatments: If pests return between scheduled visits, Aptive provides additional treatments at no extra cost.
- Eco-friendly approach: Aptive uses pest control products derived from chrysanthemums, which naturally produce pyrethrin, a plant-based insecticide known for its effectiveness.
- Quarterly maintenance: After the first phase, Aptive specialists return every three months to reinforce protection. These visits focus on the exterior of your home using a micro-encapsulated treatment designed to resist rain and environmental wear. Interior treatments are available upon request.
Key Features of the Four-Seasons Protection Plan
The Four-Seasons Protection Plan begins with an initial inspection, where a certified pest specialist will identify risk areas and develop a customized quarterly protection plan. During this visit, Aptive will treat the foundation of your home and your garage, targeting all cracks and crevices. The specialist will also knock down all spider webs and wasp nests. Here’s a short overview:
- Target pests: Ants, spiders, cockroaches, fleas, mosquitoes, and more
- Optional add-ons: Termite protection, rodent exclusion, and bed bug control
- Plan costs: Pricing varies based on home size and pest severity
The full inspection also includes a flushing treatment, killing 70%–80% percent of the adult pests in your home. According to an Aptive representative, Aptive can’t eliminate eggs during this appointment because there aren’t safe products that can penetrate the eggs. Aptive will return within 30–45 days to kill any hatched eggs and surviving pests, then continue to visit every quarter.
During these quarterly visits, Aptive will implement its custom treatment plan and treat your foundation with a power sprayer using a special micro-encapsulated product that doesn’t wash away in the rain. These visits are generally done on the exterior of your home, but Aptive will examine and treat the inside of your home as needed.
If you have any issues between scheduled visits, Aptive will come check out the situation as needed at no extra cost.
The company protects against an extensive number of common household pests, including the following:
- Stinging insects
- Biting insects
- Pantry pests
- Aphids
- Crickets
- Earwigs
- Millipedes
- Pill bugs
- Silverfish
- Snails
Unlike its top competitors, Aptive doesn’t offer termite control or bed bug removal services.
How Much Does Aptive Cost?
There are several factors that will determine the cost of pest control, including the severity of the infestation, the type of pests you’re dealing with, where you live, and the size of your home.
Since Aptive has only one plan, getting a quote from the company is simple. For a 2,000-square-foot home, the Four-Season Protection Plan would range between $560–$620 annually.
Where Is Aptive Available?
Aptive’s limited availability is one of its drawbacks. The company only provides services in the following 24 states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Washington, and Wisconsin.
What Are Some Customer Reviews of Aptive?
Aptive Environmental holds a B+ rating with the Better Business Bureau (BBB) but recently lost its accreditation with the organization. Some customers have posted on third-party review sites that their technician was polite and professional, while other reviews mention unwelcome, high-pressure sales tactics. Here’s a sampling of Aptive Environmental reviews:
Brenda H. said on the BBB:
“Aptive is a great company with excellent service technicians. My tech was Andrew D******* today. As always, he was polite, efficient, and communicated well before and after the service.”
Amy B. said on the BBB:
“Steve A**** did an excellent job!!! Explained everything he was doing. Very patient answering my questions (and there were a lot!!). Also very thorough in checking all areas of concern, both inside and outside the house. Very professional and knowledgeable. Thank you, Aptive, for sending Steve to our home!!”
Is Aptive Pest Control Worth It?
Aptive may be a good choice if you’re interested in a completely customized plan. However, the company doesn’t address hard-to-treat pests such as termites, bed bugs, mosquitoes, and ticks. It’s also facing lawsuits due to alleged misuse of customer data and aggressive sales tactics. See how Aptive compares to Orkin and how Terminix competes with Aptive below.
Metric | Aptive | Terminix | Orkin |
|---|---|---|---|
|
Superlative |
Most Customizable |
Best Overall |
Best for Urgent Service |
|
Annual Cost |
$560–$620 |
$550–$700 |
$575 |
|
State Availability |
24 |
47 |
47 |
|
BBB Rating |
B+ |
A- |
A+ |
|
Online Chat |
✔ |
✔ |
✘ |
FAQs About Aptive Environmental
Is Aptive Environmental worth it?
Aptive offers a comprehensive year-round pest control plan to combat all kinds of common household pests. If an Aptive plan falls within your budget and customization is high on your list of pest control priorities, Aptive could be worth it. Keep in mind that the company has less experience than its top competitors.
What does Aptive Environmental use?
Aptive uses organic chrysanthemum-derived products with the lowest level of toxicity possible that contain natural pyrethrin.
Who owns Aptive Environmental?
Aptive is owned by David Royce, founder and chairman of the company. Royce has created and sold three pest control businesses, including Alterra, which he sold to Terminix in 2015.
What do pest control companies do?
Pest control companies inspect for pests, provide multi-pronged treatments to eradicate pests, and prevent future pest infestations. Most pest control companies offer a general pest control plan that covers common household pests like ants, rodents, and wasps, and many companies also offer termite control and bed bug removal services.
Our Rating Methodology
We back up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.