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Pest Control

Aptive Environmental Review (2024)

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Author Image Written by Brenda Woods Updated 04/23/2024

We researched the best pest control companies in the United States to compare plans, availability, costs and other key metrics. This Aptive review breaks down how the company stacks up to help you determine if it’s the right provider for you.


What’s Our Take on Aptive Pest Control?

Aptive
4.1
Phone: 844-573-7111
BBB Rating: B+
Pros
  • Has a comprehensive Four-Seasons Protection Plan that involves quarterly treatments
  • Aptive technicians will address any issues between scheduled visits at no additional cost
  • Is committed to giving back to the community
Cons
  • Only provides one pest control plan
  • Has limited nationwide availability
  • Doesn’t treat termites or bed bugs
  • Customer reviews often cite aggressive sales tactics

    • Company name: Aptive Environmental, LLC

    • Company type: Private

    • CEO: Vess Pearson

    • Year founded: 2015

    • Headquarters: 548 W 8360 S, Sandy, UT 84070

    • State availability: 24

  • BBB rating: B+

Aptive offers a single comprehensive service called the Four-Seasons Protection Plan. This approach involves an initial visit followed by quarterly applications once per season. During applications, Aptive uses products that are derived from chrysanthemums, which produce the natural insecticide pyrethrin.

Aptive may be worth considering if you need a customizable plan, as it tailors its plans to each customer’s specific needs. However, readers should be aware that the company is facing lawsuits for aggressive sales tactics and allegedly recording phone calls without customers’ consent.


How We Scored Aptive

Aptive earned 4.1 out of 5 stars in our detailed review standards. Here’s how it performed in each of our key categories:

Plans and Services
Pest companies typically offer two treatment options: general plans for common pests such as ants, centipedes, and cockroaches, and specialty treatments for difficult-to-remove pests such as rodents, bed bugs, and large mammals. We award points based on the number of pests covered under general and specialty plans.
3.8 / 5
3.8 / 5
Reputation and Customer Responses
Industry experience and customer satisfaction are important quality signals for pest control companies. Companies with long business histories and high average customer reviews earn the most points.
4 / 5
4 / 5
Customer Service
Quality pest control companies offer multiple contact methods and prioritize customer safety. We awarded points for benefits including pet- and child-safe treatment options, online treatment and chemical details, and one-time treatment options.
4.4 / 5
4.4 / 5
Workmanship Guarantee
Workmanship guarantees promise treatment and service quality to customers. Some companies offer vague guarantees that promise to “make it right” if customers are unsatisfied, while others offer full money-back guarantees and free re-treatment if pests return. Companies with generous and clearly defined guarantees earn more points.
3.3 / 5
3.3 / 5
Financing
We award points to pest control companies that offer customers financing options such as monthly payment plans, discounts, and free quotes.
5 / 5
5 / 5
Availability
Companies with larger operating areas nationwide earn more points in this category. Most national pest control companies operate in 45+ states, with common exclusions including Alaska, Hawaii, and South Dakota.
4 / 5
4 / 5
  • Plans and services: We docked some points in this category due to its lack of bed bug, lawn grub, and termite control options.
  • Reputation and customer responses: Aptive’s strong customer satisfaction scores on independent review sites such as the Better Business Bureau earned it high points in this category.   
  • Customer service: Aptive’s pet- and child-friendly pest control options and multiple communication methods earned it high points in this category.  
  • Workmanship guarantee: We docked points in this category due to Aptive’s lack of a money-back guarantee.   
  • Financing: Aptive earned full points thanks to its generous discounts and financing options.  
  • Availability: We docked some points due to Aptive’s limited operating area of 24 states. 

How Does Aptive Compare to the Competition?

We analyzed dozens of major pest control companies based on key factors such as cost and customer service. We found that Terminix and Orkin offer the best pest control services. We recommend contacting these trusted brands for a free quote using the table below. See how some trusted and reliable pest control providers compare below.

Star Rating BBB Rating Phone Link
Terminix Terminix
A 866-569-4035 GET ESTIMATE
Orkin Orkin
A+ 877-868-1416 GET ESTIMATE
Hawx Hawx
B 818-273-1741 GET ESTIMATE
J.C. Ehrlich J.C. Ehrlich
A+ 866-694-7028 GET ESTIMATE
Aptive Aptive
B+ 844-573-7111 GET ESTIMATE
Terminix
Logo Terminix
Star Rating
BBB Rating A
Phone 866-569-4035
GET ESTIMATE
Orkin
Logo Orkin
Star Rating
BBB Rating A+
Phone 877-868-1416
GET ESTIMATE
Hawx
Logo Hawx
Star Rating
BBB Rating B
Phone 818-273-1741
GET ESTIMATE
J.C. Ehrlich
Logo J.C. Ehrlich
Star Rating
BBB Rating A+
Phone 866-694-7028
GET ESTIMATE
Aptive
Logo Aptive
Star Rating
BBB Rating B+
Phone 844-573-7111
GET ESTIMATE
Providers
Star Rating
BBB Rating
A
A+
B
A+
B+

What Plans and Services Does Aptive Offer?

Aptive offers a single comprehensive service called the Four-Seasons Protection Plan. This approach involves an initial visit followed by quarterly applications once per season. During applications, Aptive uses products that are derived from chrysanthemums, which produce the natural insecticide pyrethrin.

What To Expect with Aptive

The Four-Seasons Protection Plan begins with an initial inspection, where a certified pest specialist will identify risk areas and develop a customized quarterly protection plan. During this visit, Aptive will treat the foundation of your home and your garage, targeting all cracks and crevices. The specialist will also knock down all spider webs and wasp nests.

The full inspection also includes a flushing treatment, killing 70 to 80 percent of the adult pests in your home. According to an Aptive representative, Aptive can’t eliminate eggs during this appointment because there aren’t safe products that can penetrate the eggs. Aptive will return within 30 to 45 days to kill any hatched eggs and surviving pests, then continue to visit every quarter.

During these quarterly visits, Aptive will implement its custom treatment plan and treat your foundation with a power sprayer using a special micro-encapsulated product that doesn’t wash away in the rain. These visits are generally done on the exterior of your home, but Aptive will examine and treat the inside of your home as needed.

If you have any issues between scheduled visits, Aptive will come check out the situation as needed at no extra cost.

The company protects against an extensive number of common household pests, including:

  • Stinging insects
  • Biting insects
  • Pantry pests
  • Aphids
  • Crickets

Unlike its top competitors, Aptive doesn’t offer termite control or bed bug removal services.


How Much Does Aptive Cost?

There are several factors that will determine the cost of your service, including the severity of the infestation, the type of pests you’re dealing with, where you live, and the size of your home.

Since Aptive has only one plan, getting a quote from the company is simple. For a 2,000-square-foot home, the Four-Season Protection Plan would range between $560–$620 annually.


Where is Aptive Available?

Aptive’s limited availability is one of its drawbacks. The company only provides services in the following 24 states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Washington, and Wisconsin.


What Are Some Customer Reviews of Aptive?

Aptive Environmental holds a B+ rating with the Better Business Bureau (BBB) but recently lost its accreditation with the organization. Some customers have posted on third-party review sites that their technician was polite and professional, while other reviews mention unwelcome, high-pressure sales tactics. Here’s a sampling of Aptive Environmental reviews:

Brenda H. said on the BBB:

Aptive is a great company with excellent service technicians. My tech was Andrew D******* today. As always, he was polite, efficient, and communicated well before and after the service.

Amy B. said on the BBB:

Steve A**** did an excellent job!!! Explained everything he was doing. Very patient answering my questions (and there were a lot!!). Also very thorough in checking all areas of concern, both inside and outside the house. Very professional and knowledgeable. Thank you, Aptive, for sending Steve to our home!!


Is Aptive Pest Control Worth It?

Aptive may be a good choice if you’re interested in a completely customized plan. However, the company doesn’t address hard-to-treat pests such as termites, bed bugs, mosquitoes, and ticks. It’s also facing lawsuits due to alleged misuse of customer data and aggressive sales tactics.

Metric

Aptive

Terminix

Orkin

Superlative

Most Customizable

Best Overall

Best for Urgent Service

Annual Cost

$560–$620

$550–$700

$575

State Availability

24

47

47

BBB Rating

B+

A-

A+

Online Chat

Get a Free Quote

Visit Site

Visit Site

Visit Site

Phone Number

866-569-4035

877-544-4104


FAQ About Aptive Environmental

Is Aptive Environmental worth it?

Aptive offers a comprehensive year-round pest control plan to combat all kinds of common household pests. If an Aptive plan falls within your budget and customization is high on your list of pest control priorities, Aptive could be worth it. Keep in mind that the company has less experience than its top competitors.

What does Aptive Environmental use?

Aptive uses organic chrysanthemum-derived products with the lowest level of toxicity possible that contain natural pyrethrin.

Who owns Aptive Environmental?

Aptive is owned by David Royce, founder and chairman of the company. Royce has created and sold three pest control businesses, including Alterra, which he sold to Terminix in 2015.

What do pest control companies do?

Pest control companies inspect for pests, provide multi-pronged treatments to eradicate pests, and prevent future pest infestations. Most pest control companies offer a general pest control plan that covers common household pests like ants, rodents, and wasps, and many companies also offer termite control and bed bug removal services.


Our Rating Methodology

We back up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.