If you’re in need of a commercial and residential pest specialist, the This Old House Reviews Team is here to help. We studied some of the best pest control companies around the country to help you find the right provider for you and your pest situation. See how Hoffman’s Exterminating compares to our top providers—Terminix, Orkin, and Rentokil—when it comes to service effectiveness, customer service, cost, availability, and more.
For a free quote from Terminix, call 866-569-4035 or fill out this form.
| Pros | Cons |
|---|---|
| Claims to protect homes against a large list of common pests, including termites, cockroaches, and rodents | Although the company offers specialized services for bed bugs, mosquitoes, and other complex pests, there’s no information about these programs on the website |
| Is transparent about starting prices for its pest programs | Doesn’t explain its inspection process or how it develops a treatment plan |
| Offers a 100% money-back guarantee |
Hoffman’s Exterminating Plans and Services
Hoffman’s Exterminating provides pest control services to homes and businesses along the East Coast. Its team of certified technicians works with homeowners to build up a defense against the following pests:
- Termites
- Bees
- Ants
- Cockroaches
- Fleas
- Ticks
- Wasp
- Earwigs
- Clover mites
- Millipedes
- Centipedes
- Box elder bugs
- Rats
- Mice
- Squirrels
- Chipmunks
- Beetles
- Moths
- Silverfish
- Crickets
- Pillbugs
The company’s most popular pest management program is the 365+ Pest Protection plan. It focuses on general pest prevention with five visits per year—four of which are scheduled during the spring and summer. Hoffman’s general pest protection program includes exterior treatments that homeowners don’t have to be home for and monthly payment options.
The Termite Protection plan is another one of Hoffman’s main pest control services. Hoffman’s Exterminating technicians use the Sentricon System to monitor and eliminate termites around the home.
In addition to pest control, Hoffman’s Exterminating provides weed control, gutter protection, and drain treatment.
Locations
Hoffman’s Exterminating is a family-owned company that’s headquartered in Mantua, New Jersey, and serves various locations along the East Coast, including New Jersey, Pennsylvania, Maryland, and Delaware.
Here’s the full list of service areas within each state:
| State | Service Counties |
|---|---|
| New Jersey | Camden, Atlantic, Cape May, Burlington, Salem, Ocean |
| Pennsylvania | Greater Philadelphia, Bucks, Chester, Delaware, Montgomery |
| Delaware | Entire state |
| Maryland | Northern Maryland—no specific service areas were listed on the site for this state |
Hoffman’s Exterminating Reviews
On the Better Business Bureau, the Hoffman’s Exterminating profile is currently being updated, so there are no reviews or information about the company’s customer service rating.
On other third-party review sites, homeowners who were dissatisfied with Hoffman’s mentioned poor customer service and complained about technicians who were careless and unprofessional during inspections. Positive reviews complimented Hoffman’s courteous technicians who took the time to answer questions, and other reviews mentioned that the team was punctual, showing up to appointments on time and responding quickly to service requests.
Here’s a sampling of Hoffman’s Exterminating reviews:
Jennifer M. via Google said:
“We’ve used Hoffman’s at our community for years. They always send the same tech…She knows our property inside and out and is always so friendly and highly knowledgeable about how to resolve any issue. We haven’t had any pest problems come up that [our technician] can’t fix.”
Chris A. via Google said:
“I really want to like Hoffman’s. I used them for years and about a year ago they were supposed to do my interior treatment. So, I took the day off from work because it was the only time they could get to me, and they never showed up or called. So, I fired them.”
Provider |
Hoffman’s Exterminating |
Terminix |
Orkin |
|---|---|---|---|
Our Overall Score out of 100 |
63 |
92 |
94 |
States Available |
4 |
47 |
47 |
BBB Rating* |
N/A |
C+ |
A+ |
Online Chat |
No |
Yes |
No |
Website |
*N/A signals inconsistent accreditations and ratings
The This Old House Reviews Team gave Hoffman’s Exterminating a 63/100. The company has a variety of pest plans that target common household pests and is backed with a 100% money-back guarantee. However, the company services only four states and doesn’t provide 24/7 customer service.
Our Conclusion
Hoffman’s Exterminating covers a variety of pests, but the company is missing crucial information on its website about which pests are included in each plan and how services are performed. Additionally, the locations page doesn’t list the specific cities served.
If you’re looking for a pest control company with the best value, we recommend our top providers: Terminix, Rentokil, and Orkin. Each of these companies is available around the country and has a reputation for high-quality service. All three providers have certified technicians that work to develop a customized treatment plan for your specific pest infestation.
To get a free quote from Terminix, call 866-569-4035 or fill out this form. To get a free quote from Orkin, call 877-868-1416 or fill out this form. To get a free quote from Rentokil, call 844-334-1157.
Company Info
- Company name: Hoffman’s Exterminating Co., Inc.
- Company type: Partnership
- CEO: Bill Hoffman
- Year founded: 1990
- Headquarters: 532 Bridgeton Pike, Mantua, NJ 08051
- State Availability: 4
- BBB rating: N/A
Frequently Asked Questions About Hoffman’s Exterminating
Does Hoffman’s offer a service guarantee?
Yes, Hoffman’s offers its customers a 100% satisfaction guarantee with its pest protection programs. This includes a money-back guarantee if you’re unsatisfied with your treatment. Additionally, Hoffman’s provides free service calls in between scheduled appointments when you sign up for the 365+ Pest Protection program.
Can the Hoffman’s team get rid of bed bugs?
Of the pests listed in Hoffman’s general pest control plan, bed bugs are not included. However, the company claims to offer specialized treatments for bed bugs, mosquitoes, and animal control.
How much are pest control services?
The general pest control plan starts at $35 per month with a $155 initial fee. The exact price you’ll be given will depend on a variety of factors like the type of pest you’re dealing with, how severe the infestation is, and the size of your home or yard. For the most accurate quote, request a free home inspection.
Does Hoffman’s have an online customer portal?
Yes, customers can access an online dashboard to manage their pest control accounts and make payments.
Our Rating Methodology
The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plan options, additional benefits and convenience factors, availability, trustworthiness, and customer service to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.