Pests can quickly multiply from a handful into an infestation—and your house is the last place you want that to happen. It’s not just that pests are irritating. They can pose a threat to your family and pets if they carry diseases, like mice and cockroaches. If you don’t have the expertise or time to tackle your pest problem, consider hiring a professional pest control company to do it for you.

The This Old House Reviews Team has evaluated many pest control companies across the country on metrics like services, availability, and customer satisfaction to help you with your search. This unbiased Environmental Pest Service review will share those details, making it easier to determine if this company is the right fit for your pest control needs.

Our top recommendation for your pest control needs is Terminix, a company with PhD-level entomologists and over 90 years of experience in the industry. But, to make sure you get the best plan for your home, you should also check out top pest control companies Orkin and Rentokil.

Get a quote from all three top-rated companies:

Pros & Cons

Over 60 years of experienceMust go through subsidiary companies
Partner companies useService only available in three states
Details of eco-friendly practices not transparent

Environmental Pest Service Plans & Services

Environmental Pest Service is a holding company that owns and manages numerous local brands in home care services around the southeast United States.

Environmental Pest Service was founded in 1958, and it currently owns many brands for pest control and termite management in the southeastern United States. It has merged with and acquired 80 companies in the past 10 years. The two primary brands that offer pest control services are Arrow Environmental Services and Bug Out.

Depending on the type of pest that is populating your home, you will need services specific to the species. Through its partner companies, Environmental Pest Service offers residential and commercial pest control to manage common household pests. Both of the main brands, Arrow Environmental Services and Bug Out, offer similar services to their customers. Both providers offer year-round pest control.

Each brand protects against:

  • Spiders
  • Rodents
  • Ants
  • Silverfish
  • Fleas
  • Mosquitoes
  • And more

The companies also provide control for specialty pests like bed bugs and termites. Termites are handled with the Sentricon System with Always Active technology, a bait system designed to eliminate an entire colony completely. These systems are considered to have less of an impact on the environment, as the chemicals remain in the baits and don’t seep out into the soil.

These two providers also offer household services like insulation, irrigation, lawn care, tree and shrub care, and fertilization. This can be a bonus, since you won’t have to work with multiple providers for services around your home.


Environmental Pest Service is headquartered in Tampa, Florida. The company owns many pest control offices around the southeast region of the country. However, you won’t be working with Environmental Pest Service directly. Instead, you’ll reach out to one of their partner companies to request a home evaluation and pest control services.

Here’s where you can find Environmental Pest Service’s locations:

  • Arrow Environmental Services has locations in Florida
  • Bug Out serves Florida, Georgia, North Carolina

Customer Reviews

Arrow Environmental Services is accredited by the Better Business Bureau, and holds an A+ rating from the organization. Only a few reviews are available.

Jeremy W. said:

“Review of Arrow Environmental Services Orlando, FL. This is the worst lawn and pest service I’ve used in the last five years. The salesperson who sold me this complete con job said that this was a one-year contract, which I paid in full, then Arrow continued to bill me after the year of service ended. It took seven calls to multiple numbers to get them to cancel the service and months of headaches to finally get this company out of my life forever. Their last pest service was one of their employees who showed up to my house and was told by my wife that the service was cancelled, then continued around the house with a broom and charged me $94. Enter into an agreement with this company knowing that the service and especially the customer service is absolutely horrible.”

Bug Out is BBB-accredited and holds an A+ rating from the organization, but no reviews.

Lou S. said:

“I wish I had read these reviews before I hired these people. They came out for the first time, I hired them to spray my palm trees, specifically my Pygmy palm and my plants for white flies. They came out, sprayed and missed my palm trees, didn’t spray any of them. They only sprayed some of my plants and they over-sprayed, some of them have died already and they missed half of the plants in general. When I called the salesman he was apologetic but no one offered to come out and spray my palm trees and said ‘oh, we don’t spray palm trees,’ which was the main reason I brought them out here was to spray my sick palm tree. I was told by the salesman that they were treated without any problem whatsoever. BEWARE!”


Environmental Pest Services



Our Overall Score out of 100




States Available




BBB Rating*




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*N/A signals inconsistent accreditations and ratings

Our Conclusion

We give Environmental Services a score of 69 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits.

Environmental Pest Service may offer solid subsidiaries to work with, but you cannot hire pest control directly through them. Having a middle-man might be confusing and frustrating for some homeowners. In addition, services are only available in three states. Environmental Pest Service purports to be eco-friendly, but details about this are not readily available on the site.

Our top recommendations for pest control all offer extensive services and customer satisfaction guarantees across more than 35 states. We recommend Terminix, Orkin, and Rentokil.

Company Information

  • Company name: Environmental Pest Service
  • Company type: Private
  • CEO: Shawn Lucht
  • Year founded: 2010
  • Headquarters: 5670 W Cypress St, Suite B, Tampa, FL 33607
  • State availability: 3
  • BBB rating: A+

If you’d like a free quote from Environmental Pest Service, call the subsidiary in your area.

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for pest control providers is on a 100-point scale based on seven factors:

  • Plan options (35): Every home and every pest problem has its specific needs when it comes to prevention and remediation. Companies with multiple plans and service offerings were given higher scores than those without.
  • State Availability (5): Where you live determines which providers are available. Companies available in more states were rated higher than those with less.
  • Trustworthiness (10): We consider companies that offer service guarantees and others more trustworthy and therefore scored higher.
  • Customer Service (30): This factor is based on our own research from calling providers, as well as their availability and guarantees for responses.
  • Additional Benefits (20): Companies who offer things like information about the products they use, have an app for customers, and other benefits were given higher ratings.

Our Reviews Team reviewed 42 companies and we have full-time researchers who collect (and regularly update) more than 75 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

Frequently Asked Questions

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