Having an infestation of pests in your home can be uncomfortable and annoying. Home remedies can help you eliminate ants and cockroaches, but very few have the same effect as treatment from a professional pest control company. To rid their homes of these pesky little creatures, many homeowners benefit from working with qualified experts. The This Old House Reviews Team is here to help you find the best service provider for your home.

We have studied the top pest control providers in the industry on metrics like plans offered, customer service, availability, and more. The team has created this unbiased Arrow Exterminators review to help you determine the best fit for your home.

Our top recommendation for your pest control needs is Terminix, a company with PhD-level entomologists and over 90 years of experience in the industry. But, to make sure you get the best plan for your home, you should also check out top pest control companies Orkin and Rentokil.

Get a quote from all three top-rated companies:

Compare Other Pest Companies

Star Rating BBB Rating Phone Link
Terminix Terminix
A 866-569-4035 Visit Site
Orkin Orkin
A+ 877-868-1416 Visit Site
Hawx Hawx
B 818-273-1741 Visit Site
J.C. Ehrlich J.C. Ehrlich
A+ 866-694-7028 Visit Site
Aptive Aptive
B+ 844-573-7111 Visit Site
Logo Terminix
Star Rating
BBB Rating A
Phone 866-569-4035
Visit Site
Logo Orkin
Star Rating
BBB Rating A+
Phone 877-868-1416
Visit Site
Logo Hawx
Star Rating
BBB Rating B
Phone 818-273-1741
Visit Site
J.C. Ehrlich
Logo J.C. Ehrlich
Star Rating
BBB Rating A+
Phone 866-694-7028
Visit Site
Logo Aptive
Star Rating
BBB Rating B+
Phone 844-573-7111
Visit Site
Star Rating
BBB Rating

Pros & Cons

Customer guaranteeOnly available in 12 states in the south
Environmentally-friendly applicationsSome customers have experienced issues with billing
Bed bug and termite servicesLack of transparency around environmentally-friendly applications

Arrow Exterminators Plans & Services

Arrow Exterminators specializes in residential and commercial pest control services. The company is a family-owned business, founded in 1964. On the website, the company discusses its commitment to the environment, stating they provide services that use eco-friendly products. Arrow Exterminators is also GreenPro Certified by the National Pest Management Association.

When you purchase services from Arrow Exterminators, specialists protect your home against many household pests like cockroaches, ants, spiders, centipedes, and more. You can do this without an annual contract. Service packages will vary, as each homeowner’s pest control plan will be customized to fit their home’s needs.

Arrow offers year-round protection with technicians who will visit your home to apply treatment once every quarter. Homeowners can also choose to purchase a one-time treatment.

Arrow technicians protect your home from the common household pests, including:

  • Spiders
  • Silverfish
  • Indoor ants
  • Cockroaches
  • Earwigs
  • Millipedes
  • Centipedes
  • Indoor house mites
  • And more

Specialists can also provide additional protection to treat your home for more troublesome pests, including:

  • Fire ants
  • Mosquitoes
  • Fleas and ticks
  • Bed bugs
  • Stinging insects
  • Scorpions
  • Wildlife like squirrels, raccoons, and birds

Arrow Exterminators also offers control for termites and bed bugs.

Arrow Exterminators is known for its STEPS Total Protection System. The STEPS pest control program stands for Sustainability Through Environmental Practices and Solutions. Technicians promise to treat your home in the least harmful way possible, meaning that they limit the amount of home that is sprayed, as opposed to spraying all over.

To secure your home for the long-run, Arrow Exterminators also offers termite bonds, which can be transferred to a new owner of your home. After the initial inspection, your technician will return to continue treating your property and conduct regular inspections throughout the year.

How to Start Services

To get started with services from Arrow Exterminators, find a location near you by typing in your zip code on their website. This gives you a preview page of your neighborhood, including which pests are some of the biggest local threats. You need to fill out the form with some information about you and your home, including which pests are populating your home.

Then, you can schedule a free inspection during which a home evaluator will check your home for warning signs of certain pests.

Arrow’s services are backed by a customer satisfaction guarantee, which states a technician will return at no additional cost until your pest issue is resolved. This takes effect 30 days after the initial treatment, and if you’re still not satisfied, you’ll get your money back.


Arrow Exterminators services the southern region of the United States. They have locations in 12 states, which include:

  • Alabama
  • Arizona
  • Florida
  • Georgia
  • Kentucky
  • Louisiana
  • Mississippi
  • North Carolina
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

Arrow Exterminators Customer Reviews

Arrow Exterminators has a range of pages with the Better Business Bureau (BBB), each dedicated to different branch locations. The company’s headquarters page is BBB-accredited and holds an A+ rating from the organization. Many of the pages have a single review or no reviews at all. Here’s what some customers had to say.

Butch said:

“They proved unable to produce an invoice showing what services they provide, what each costs, and what I paid and how that was applied to each. Time and again. I cancelled my service and asked for the refund and was told it would take WEEKS to provide!”

Kristina Z. said:

“There are other complaints for the same issue but no reviews yet. This company only has schedulers that answer the phones. If you want to talk to a supervisor or manager you have to leave a message and hope that they call you back, which they don’t. I have been attempting to resolve an issue for almost a month and only the scheduler will call back and she doesn’t have the authority to fix the issue. Horrible customer service on the part of the management. I have left over five messages with various ‘managers’ and no call back. I will also be filing a complaint.”

Compare Pest Control Companies


Arrow Exterminators



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BBB Rating*




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*N/A signals inconsistent accreditations and ratings

Our Conclusion

We give Arrow Exterminators a score of 71 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits.

Arrow Exterminators may be a solid choice depending on where you live, but its limited availability of 12 states earned the pest control provider a lower score. In addition, while the company claims to be environmentally-conscious, there is a lack of transparency about what this means.

Ultimately, we recommend pest management services from Terminix, Orkin, and Rentokil. Each of these providers employ expert technicians who assess your home’s condition and develop a service plan specific to your needs. They are also widely available in over 35 states around the nation.

Company Information

  • Company name: Arrow Exterminators
  • Company type: Private
  • CEO: Emily Thomas Kendrick
  • Year founded: 1964
  • Headquarters: 8613 Roswell Rd, Building #4, Atlanta, GA 30350
  • State availability: 12
  • BBB rating: A+

If you’d like a free quote from Arrow Exterminators, call 888-212-0258.

Frequently Asked Questions

Our Rating Methodology

The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.