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Truly Nolen of America Review (2022)

If you’re looking for pest control services, read on to see if Truly Nolen of America might be right for you.

an exterminator spraying pesticide underneath a cabinet Adobe

To protect your home from pests like mice, termites, and bed bugs, you want to hire the best experts in pest control and prevention. You want to make sure they are reliable, trustworthy, and competent before you let them into your home. The This Old House Reviews Team has evaluated the top pest control companies in the country on metrics like plans, customer service, availability, and more, to help you determine the best company for you.

This unbiased Truly Nolen of America review will detail the company’s information to help aid you in your search.

Our top recommendation for your pest control needs is Terminix, a company with PhD-level entomologists and over 90 years of experience in the industry. But, to make sure you get the best plan for your home, you should also check out top pest control companies Orkin and Rentokil.

Get a quote from all three top-rated companies:

Pros & Cons

Pros Cons
Pros Cons
Environmentally-friendly options Only available in 18 states
Termite and bed bug control Many negative reviews
Money-back guarantee

Truly Nolen Plans & Services

Truly Nolen of America is a family-owned company that was founded in 1938. This pest control provider boasts environmentally-responsible pest control, meaning that pest control specialists use naturally occurring products during treatments wherever they can. This includes botanical aerosols derived naturally from plants and borate-based powder applications, which has minimal toxicity to mammals.

Truly Nolen of America offers standard pest control services, as well as specialized treatment for bed bugs and termites. Truly Nolen also offers pest control for lawns. That’s a plus if you’re in need of all-around pest control.

The common household pests Truly Nolen of America guards against include:

  • Rodents
  • Bees
  • Wasps
  • Ants
  • Beetles
  • Boxelders
  • Caterpillars
  • Crickets
  • Earwigs
  • Fleas
  • Flies
  • Gnats
  • Grubs
  • Lice
  • Millipedes
  • Mosquitoes
  • Moths
  • Cockroaches
  • Silverfish
  • Spiders
  • Ticks
  • Weevils

The 4 Seasons Pest Control plan provides your home with immediate treatment, which is followed up by quarterly treatments to make sure your home is protected against pests. Homeowners get four standard services each year.

Before your services begin, a technician will visit your home to conduct an assessment. This will determine which pests are populating your home, helping the technician decide which treatment is best.

Truly Nolen’s customer satisfaction guarantee includes unlimited service calls—if you’re unsatisfied with the technician’s work, they’ll come back out to reapply the treatment at no extra cost—and a 100% refund of your most recent application if you’re not totally satisfied.


The Total Termite Protection Plan provides you with complete termite protection that focuses on the soil and structure of the infestation. Truly Nolen of America experts combine a variety of techniques to rid your home of these pests. They offer thorough protection that’s both above and below ground.

Truly Nolen starts by giving you a free inspection for termites or other types of pests. This inspection also allows your technician to give you accurate pricing for the services your home needs. Once you’re in agreement with the terms, a technician can service your home as soon as a day after the inspection.


Truly Nolen of America has over 200 locations in 18 states around the country, which include:

  • Arizona
  • California
  • Florida
  • Georgia
  • Kentucky
  • North Carolina
  • Nebraska
  • New Jersey
  • New Mexico
  • Nevada
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah

Truly Nolen Customer Reviews

Truly Nolen of America has multiple Better Business Bureau (BBB) pages, each devoted to different branch locations. Here’s what some real customers had to say.

Nancy B. said:

“I am a 38-year Real Estate Agent in Naples, Fl. I have sold over 800 homes in my career here and can tell you that Truly Nolen has been present for 100’s of these homes because they are brought with my Home Team Inspectors when we have the homes thoroughly Inspected for the new homeowners! They are efficient, friendly, and certainly know their business! Highly recommend them whether you are purchasing or have a treasured home or condo here in Naples!”

Jen P. said:

“Expensive! I’m sure Truly Nolen does a great job managing pests, however, their price is unbelievable! They inspected for rodents in our home and were overzealous in their approach...They recommended that we replace all of our insulation in the attic, do a major cleaning of the attic and seal up all the entry points. Their bid was $9,529!!!...After additional research with other local Flagstaff companies, we were told we did not need to replace the insulation nor did we need to do a complete sanitation in the attic. We found out that hantavirus is carried by deer mice which we have not seen in our home. We hired Flagstaff Handyman Services to plug up the holes around our home and they did a terrific job! We also hired Coconino to place traps in the attic and in the kitchen. All the traps were found to be empty and the handyman did not find droppings in the attic. The handyman was $175 and Coconino was $75. Would not recommend Truly Nolen due to ridiculously high prices.”

Pest Control Company Comparison

Provider Truly Nolen of America Terminix Orkin
Provider Truly Nolen of America Terminix Orkin
Our Overall Score out of 100 76 98.5 94
States Available 18 47 47
BBB Rating* A+ C+ A+
Online chat No Yes No
Phone number 800-468-7859 866-569-4035 877-868-1416

*N/A signals inconsistent accreditations and ratings

Our Conclusion

We give Truly Nolen of America a score of 76 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits.

Truly Nolen of America has experience with over 80 years in the industry and a mission to provide environmentally-friendly pest control services. The company also offers a money-back guarantee. However, the company’s extremely limited availability can be seen as an issue.

Ultimately, we recommend Terminix, Orkin, and Rentokil for your pest control needs. These industry leaders have highly trained specialists, customer service guarantees, comprehensive pest control plans, and offer services in more than 35 states.

Company Information

  • Company name: Truly Nolen of America
  • Company type: Private
  • CEO: Scarlett Nolen
  • Year founded: 1938
  • Headquarters: 432 S. Williams Boulevard, Tucson, AZ 85711
  • State availability: 18
  • BBB rating: N/A

If you'd like a free quote from Truly Nolen of America, call 800-468-7859.

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for pest control providers is on a 100-point scale based on seven factors:

  • Plan options (35): Every home and every pest problem has its specific needs when it comes to prevention and remediation. Companies with multiple plans and service offerings were given higher scores than those without.
  • State Availability (5): Where you live determines which providers are available. Companies available in more states were rated higher than those with less.
  • Trustworthiness (10): We consider companies that offer service guarantees and others more trustworthy and therefore scored higher.
  • Customer Service (30): This factor is based on our own research from calling providers, as well as their availability and guarantees for responses.
  • Additional Benefits (20): Companies who offer things like information about the products they use, have an app for customers, and other benefits were given higher ratings.

Our Reviews Team reviewed 42 companies and we have full-time researchers who collect (and regularly update) more than 75 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

Frequently Asked Questions

What does Truly Nolen of America use?

Truly Nolen of America uses environmentally-friendly products whenever possible, including botanical aerosols derived naturally from plants and borate-based powder application, which has little to no toxicity to mammals.

Is Truly Nolen of America a good pest control service?

If you are interested in environmentally-friendly solutions for pest control services, Truly Nolen may be right for you. The company is committed to using eco-conscious products whenever possible. However, services are only available in 18 states.

What do pest control companies do?

Pest control companies employ trained professionals to identify and assess pest control issues, remediate them, monitor the situation, and help prevent future infestations. Common household pests these companies protect against include cockroaches, ants, spiders, rodents, and more. Specialty pests include bed bugs and termites.

To share feedback or ask a question about this article, send a note to our Reviews Team at