When you’re looking for pest control services—often urgently—the sheer number of pest control companies out there can be overwhelming. Many seem good on paper, but they aren’t all equal in terms of quality, services offered, cost, and reputation. This Old House Reviews Team created this in-depth Presto-X review to help you determine if this pest control company is the best choice for you.
Presto-X is part of the family of global brand Rentokil’s pest control companies. Presto-X combines all of Rentokil’s knowledge and research with regional expertise. The company offers the same services as sister companies Western Exterminator and J.C. Ehrlich.
Pros & Cons
|Regional expertise||Connection to Rentokil can be confusing|
|Comprehensive yearly plan|
|Bed bugs included in general plan|
Presto-X Plans & Services
Like its sister companies, Presto-X offers the comprehensive annual Pestfree365 program. This yearly plan includes an initial visit to survey the pest situation, followed by four follow-up maintenance and monitoring visits. Customers can make unlimited service calls between visits if any issues present themselves.
The Pestfree365 program covers nearly 40 of the most common household pests, plus bed bugs—which most companies only offer in a separate plan.
- Bed bugs
- Fabric pests
- Stink bugs
Presto-X starts off the control process with a thorough termite inspection. Next, your pest specialist will tailor a plan to your home’s specific needs. If you have subterranean termites, Presto-X will create a treatment including the strategic placement of termite baits around the perimeter of your home. If drywood termites are the problem, the Presto-X solution could be fumigation services or spot treatment.
Presto-X services 19 states, including:
- South Dakota
The precise cost of Presto-X’s Pestfree365 program can vary based on several factors:
- Pest type—Different pest types require different treatments, and some are more expensive to treat than others.
- Degree of infestation—More severe infestations cost more to treat.
- Treatment process—Some treatments cost more than others.
- Number of treatments—If you require several treatments instead of one, the greater your overall cost.
- Property size—Larger homes cost more to treat on average.
The cost for the Pestfree365 program from Presto-X for a 2,000-square-foot home could range from $600 to $1,220 annually.
Presto-X Customer Reviews
Presto-X has multiple pages with the Better Business Bureau (BBB), each devoted to different locations. As of April 2020, none of its pages are BBB-accredited, and the ratings range from A+ to F. The majority of the pages have no reviews, and the ones that do average 1 star. Keep in mind that even the most popular companies have some negative reviews. Here’s what some real customers had to say.
Elaine K. said:
“We are very disappointed with the customer service of Presto- X. We have been their customer since they took over from a previous owner. We were with the previous owner for over 20 years. We had an appointment today between 8 and 10 am. When they did not arrive we called and were told by a very rude customer service rep that the scheduling manager had rescheduled our appointment for two weeks from now. She also said that he did not bother to let us know. We find this unacceptable customer service. We do not recommend this company. We plan to look for another provider. The cs rep said management would call. They never did.”
“Poor customer service and billing. The technician apparently came out for a service call on March 31st yet never rang the doorbell upon arrival or provided service. There was no service receipt or any documentation left for me of their visit. Additionally, the company didn’t provide any advanced notification that they would be out on March 31st. Even though no one showed up or provided service I was billed for this service call, upon which I called Presto-S to inquire and they said they would reschedule the service for 4/17. Come 4/17 no one showed up... I had to call the office to get the appointment set up and I continue to be billed for the March 31st service.”
Comparison of Presto-X to Competitors
|Our Overall Score out of 100||82.5||98.5||94|
|Superlative||Most Comprehensive Plan||Best Overall||Best for Urgent Service|
|Annual Cost for General Pest Control||$600–$1,220||$550–$700||$575 (average)|
*N/A signals inconsistent accreditations and ratings
Overall, we give Presto-X a score of 82.5 out of 100. Along with its parent company Rentokil, it has the most comprehensive general pest control plan of the companies we’ve reviewed. Presto-X offers a combination of regional expertise and the national know-how of Rentokil.
- Company name: Presto-X
- Company type: Public
- CEO: Andy Ransom
- Year founded: 1932
- Headquarters: 1125 Berkshire Boulevard, Suite 150, Reading, PA 19610
- State availability: 19
- BBB rating: N/A
Our Rating Methodology
This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.
We spent hours researching pest control companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.
Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.
FAQs About Presto-X
What is included in pest control?
Pest control companies offer multiple services, providing pest control for common household pests like rodents, ants, spiders, and wasps, as well as preventative services, and monitoring. Certain companies offer specialized treatment for pests like bed bugs and termites. Many companies, including Presto-X will visit your home as many times as needed to make sure the pests are eradicated at no extra charge.
What does Presto-X do?
Presto-X is a regional part of the Rentokil pest control brand. Presto-X offers the same services as sister companies Western Exterminator and J.C. Ehrlich, including Rentokil’s signature annual Pestfree365 plan that covers almost 40 common household pests, as well as bed bugs
Does Presto-X offer termite control?
Presto-X offers free termite inspections and targeted treatment for different termite species. To combat subterranean termites, your Presto-X technician will place termite bait stations strategically around the perimeter of your home. For drywood termite treatment, Presto-X will use fumigation services or spot treatment.
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