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Orkin Review (2021)

If you have pests such as termites and bed bugs, a professional pest control company such as Orkin may be able to help. Read our in-depth review to see if this company is right for you and your home. 

Pest Control iStock

When you have a pest infestation and don’t know how to tackle it yourself, there are many pest control companies you could call. However, they don’t all offer the same services, costs, and level of quality. The This Old House Reviews Team has researched the best pest control companies, and we created this Orkin review to help you find out if this pest control provider is right for you.

Orkin offers industry-leading technology and decades of experience dealing with all different types of pests. Orkin has been tackling termites for over 70 years and has over 100 years of bed bug experience under its belt. Its pest control specialists must undergo 160 hours of targeted training, and the company serves over 1.7 million residential and commercial customers worldwide.

If you think Orkin may be right for you, get a free quote by calling 877-868-1416 or filling out this simple form.

Pros & Cons

✔ Excellent customer resources
✔ Widespread availability
✔ Integrated Pest Management

✘ No online chat
✘ Not available in AK, SD, and WY

Orkin Services

Orkin offers a general pest control plan, shielding your property from common household pests like ants, cockroaches, rodents, and stinging pests. Orkin also provides specialized, targeted termite treatment and bed bug control programs.

General Pest Control

Under its general pest control plan, Orkin protects your home from 15 to 20 common household pests, including

Depending on your specific pest control needs, fleas and general stinging pests may be included in this plan. Additionally, you can choose whether or not you want to include interior and exterior mosquito control as part of this plan. The general pest control plan is performed quarterly, bi-monthly, or monthly, depending on where you live.

For general pest control, Orkin searches for conditions that appeal to pests, eliminates current infestations, and stops the life cycle of the pests to prevent future infestations. The pest control company follows a six-step plan, called Points of Service.

  1. Investigate—Orkin inspects your entire home, both inside and out, for any current or potential pest issues.
  2. Protect—Orkin treats the perimeter of your property and removes all accessible wasp nests and spiderwebs.
  3. Fortify—Orkin seals, caulks, plugs, and secures gaps and cracks to keep pests out.
  4. Keep Watch—Orkin treats the inside of your home and installs pest monitors in key places like your garage, utility rooms, bathrooms, and kitchen.
  5. Report—Orkin writes up a detailed report of services and future recommendations to keep your home pest-free.
  6. Follow Up—Orkin maintains communication between scheduled visits so a technician can return for any immediate request.

Termite Control

Orkin offers continuous, tailored treatment for termites using its Points of Service.

Orkin Termite Treatments

Orkin uses three different methods to tackle your termite issues: Termidor liquid termite treatments, dry foam and Orkinfoam, and Sentricon bait and monitoring.

Termidor Liquid Termite Treatments

Safe for both indoor and outdoor application, Termidor liquid treatments can be applied to your foundation to provide a protective barrier around your home. This method is dual-action, providing immediate protection alongside preventative maintenance. Orkin uses an application flowmeter to deliver the precise amount.

Dry Foam and Orkinfoam

The proprietary Orkinfoam treats voids around heating ducts and water pipes, under slabs, in interior and exterior walls, and other surfaces. The foam expands to reach key areas, providing extensive protection from termites. Homeowners don’t have to worry about damage from Orkinfoam, since it has a low moisture content.

Sentricon Bait and Monitoring

This treatment interrupts the termite growth period by disrupting the termite molting process and inhibiting growth. Orkin applies this treatment to the most at-risk areas of your home, like mulch, most soil, old tree stumps, sprinkler heads, and downspouts.

After every service, your Orkin Man will write up a Termite Control Service Ticket and provide a breakdown of what was done and when he will return to monitor progress.

Bed Bug Services

Orkin offers inspection and state-of-the-art treatment for active bed bug infestations and ongoing bed bug detection. As with termites, Orkin uses its Points of Service system to treat bed bugs.

Mosquito Service

Orkin combines several treatments to interrupt the mosquitoes’ life cycle through monthly or one-time applications. The treatments protect against Zika, West Nile, and Chikungunya, and includes microbial insecticides, traditional insecticides, and insect growth regulators.

Extra Services

Orkin also tackles carpenter ants and ticks with inspections, treatments, and year-round solutions. If you find stinging insects, Orkin will treat the exterior of your home and remove the source. If you select any of these specialized service plans, you’ll also receive treatment for general pests.

Orkin offers a 30-Day Money-Back Guarantee. If pests return to your home between treatments, an Orkin technician will return for a touch-up at no extra cost. If the technician can’t resolve your issue, he or she will refund your last service payment as long as you are still a customer.

Locations

Orkin is available in 47 states, excluding Alaska, South Dakota, and Wyoming.

Orkin Cost Breakdown

Treatment prices can vary significantly depending on several factors:

  • Infestation—If you have a severe infestation, treatment will cost more.
  • Size and location of your home—A larger home will cost more to treat, and some zip codes are more expensive than others.
  • Type of pests—Certain pests require more extensive treatments and may cost more.
  • Type of treatment—Some extensive treatments cost more than standard ones.
  • Number of treatments—Infestations that require follow-up treatments will cost you more.

Note: Orkin will have to perform a free at-home inspection to determine the degree of your infestation and make a tailored plan before providing you with a quote for your termite or bed bug issues.

A sample quote we received stated that general pest control for a 2,000-square-foot home in Houston would be $575 annually.

What To Expect with Orkin

When you call Orkin to request a quote, the sales representative will ask for the following information:

  • What type of pest you’re dealing with (i.e. termites, bed bugs, or another pest)
  • Where the issue is happening (i.e. at your home or at a business)
  • How you’ll be paying for the inspection/treatment (i.e. cash, check, or credit card)

Most phone calls involving quotes take less than 10 minutes.

After receiving a quote and scheduling an inspection, here’s what you can expect during the inspection:

  1. An Orkin specialist will examine your basement or crawlspace for moisture, your foundation for wood debris, and other problem areas that could attract an infestation.
  2. The specialist will use moisture meters, termite detection systems, and other equipment to assess your home.
  3. Once the specialist is done with the inspection, they will create a custom report that outlines any problems identified and recommend treatments for your home.

Orkin Reviews

Rollins, Orkin’s parent company, is an accredited business with the Better Business Bureau (BBB) and has an A+ rating.* Orkin reviews can be found on the Rollins BBB profile. While most are positive, even the most reputable pest control companies have negative reviews.

One Orkin customer said:

Orkin representative was very good! Arrived promptly, was polite, knowledgeable, and informative.

Christopher W. said:

Shreveport Louisiana Office Inspector Damien M******* came out at my request to perform a termite inspection. Mr. M******* was very professional. He completed a thorough inspection of my home. After the inspection, Damien presented me with a diagram of my home and termite prevention options. I elected to go with the baiting system. On the day of installation, I met with Damien and Josh. Josh performed the baiting system and was very knowledgeable and did an excellent job. Kudos to the Orkin Shreveport office!! The Termite Team is [fantastic]!!

Jody K. said:

They may offer professional service; they may offer services to get rid of bugs and mice, but regular customers have to deal with an appointment department that only wants to use text messages and email to tell them that an appointment has been made for them, and if they don’t like it they are to call a number to reschedule. The messages are received by customers at 5:30 p.m., so the customer has no choice but to take time out of their busy schedules the next day to call them because they don’t know how to respond to messages in a timely manner or at all. It’s sickening.

*Better Business Bureau information accurate as of November 2021

*N/A signals inconsistent accreditations and ratings

We give Orkin a score of 94 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits. This is one of the highest scores of any pest control company we’ve reviewed.

If you'd like to get a quote from Terminix, call 866-569-4035 or fill out this form.

To get a free quote from Aptive, call 855-697-0130 or fill out this form.

Our Conclusion

This Old House Reviews Team gives Orkin an overall score of 94 out of 100. Not only does Orkin offer a comprehensive general pest control service, it offers targeted treatment for specific pests like ticks and carpenter ants.

What stands out most about Orkin is its huge amount of online resources. Unlike many competitors, Orkin breaks down its specific process for types of treatment in a clear, thorough way on its website. For termites, the company even lists the specific treatment products it uses.

Its site also includes multiple videos, with instructions on how to identify termite and bed bug infestations. Under its bed bug section, Orkin provides links to further resources—pages the company itself wrote. On those pages alone, there are over 30 links that allow homeowners to educate themselves and better understand their pest issues.

Company Information

  • Company name: Orkin
  • Company type: Public
  • CEO: John Wilson
  • Year founded: 1901
  • Headquarters: 2170 Piedmont Road, NE Atlanta, Georgia, 30324
  • State availability: 47
  • BBB rating: A+

Our Rating Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

Compare Top Pest Control Companies

Provider Orkin Terminix Aptive
Provider Orkin Terminix Aptive
Overall Score Out of 100 94 98.5 91
States Available 47 47 23
Annual Cost $575 $550–$700 $560–$620
BBB Rating* A+ C+ A-
Online Chat
Website Orkin.com Terminix.com Goaptive.com
Phone Number 877-868-1416 866-569-4035 855-697-0130

Frequently Asked Questions About Orkin

Is Orkin worth it?

Hiring Orkin for pest control is worth it, whether you’re dealing with a general pest like ants or specialty invaders like termites and bed bugs. Orkin has over a century of experience, and its specialists must undergo 160 hours of training—teaching them the ins and outs of how to eliminate pests at all different stages.

How much does Orkin cost?

The prices for services will vary based on the type of pest you’re dealing with, the degree of the pest infestation, the type of treatment you need, the number of treatments you need, and the size of your property. General pest control for a 2,000-square-foot home in Houston, Texas, costs $575 annually.

Does Orkin offer free inspections?

Orkin offers free home termite inspections.

What does Orkin treat?

Orkin protects against nearly 20 common household pests, including ants, moths, crickets, fleas, hornets, scorpions, silverfish, roaches, mice, spiders, centipedes, and earwigs. The company also offers plans for termites, bed bugs, ticks, and mosquitoes.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.