In This Guide: Our Take | Overview | Plans | Locations | Cost | Customer Reviews | Our Conclusion | FAQsMethodology

Orkin and Terminix are two of the biggest names in pest control. Both have long histories in the industry and offer comprehensive plans, but there are a few key differences.

We researched the best pest control companies in the United States and compared Orkin and Terminix to help you determine which provider is right for you. This guide covers each company’s plans, costs, services, and customer reviews.

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Our Take

Orkin has more experience and a higher Better Business Bureau rating than Terminix. However, Terminix has more consistent ratings, serves more customers, and offers an online chat. Both Orkin and Terminix offer comprehensive pest control services, nearly a century of experience, and satisfaction guarantees.

Provider

Terminix

Orkin

Our Score Out of 100

98.5

94

Superlative

Best Customer Service

Most Customer Resources

States Available

47

47

Annual Cost for General Pest Control

$550–$700

$575

BBB Rating*

Not Rated

A+

Online Chat

Yes

No

Website

Terminix.com

Orkin.com

Phone Number

866-569-4035

877-868-1416

*Data updated as of July 2022


Orkin vs. Terminix: Overview

Orkin and Terminix each have extensive histories in the pest control industry.

Orkin Overview

Orkin has been in the business for more than 100 years. Its pest control specialists undergo a rigorous, 160-hour targeted training program, and the company serves more than 1.7 million residential and commercial customers. Orkin is transparent about its services online, breaking down each step and noting specific products and treatments.

Orkin stands out for its huge array of online resources. Customers can browse a thorough pest library, bug bite photo gallery, and many links to blog pages the company has written about specific pests.

Pros and Cons of Orkin

✔ Includes a 30-day money-back guarantee

✔ Has more than a century of experience 

✔ Provides an extensive online pest library

✘ Doesn’t have an online chat feature

✘ Charges for initial inspection


Terminix Overview

Terminix has more than 90 years of experience and was the first company to obtain a termite control patent. Its pest specialists include PhD-level entomologists, ACE- and BCE-accredited technicians, and ACE members of the Entomological Society of America. Terminix serves over one million more customers than Orkin, with a total of 2.8 million residential and commercial customers.

Terminix rises above the rest in terms of customer service. Unlike its top competitors, Terminix offers an online chat function that allows customers to communicate with Terminix representatives in real time. We chatted with Terminix several times and found the representatives to be prompt, informative, and not pushy about sales.

Pros and Cons of Terminix

✔ ACE- and BCE-accredited pest control specialists

✔ Free first-time inspection 

✔ More than 90 years of experience

✘ Higher costs for one-time services 

✘ No money-back guarantee if services aren’t effective


Orkin vs. Terminix: Plans

Orkin and Terminix each offer general pest control services, as well as termite control and bed bug removal. Each company also offers specific plans for mosquitoes and ticks.

Both companies’ treatment plans start with an initial visit and inspection, followed by bi-monthly or quarterly scheduled visits. Plans vary by location.

Additionally, both Orkin and Terminix offer service guarantees. Orkin’s 30-Day Money Back Guarantee and Terminix’s Nix Pest Guarantee both ensure that a technician will return to your home for free if pests return between scheduled appointments. Orkin will also refund your last payment so long as you stay a customer. Terminix doesn’t offer any money-back guarantees.

Orkin Plans

Orkin offers coverage for various pests, which you can find below. More might be included, so call to ask about your specific issue.

Pest covered: Ants, centipedes, cockroaches, crickets, earwigs, fleas, hornets, mice, moths, scorpions, silverfish, and spiders

Here’s an overview of the specific pest coverage:

  • Termite coverage: Orkin uses Termidor liquid treatments, dry foam and Orkinfoam, and Sentricon bait and monitoring to combat termite infestations. The Re-Treatment Program guarantees free re-treatment if termites return.
  • Bed bug removal: Orkin eliminates bed bugs and performs follow-up visits to ensure they don’t return.
  • Mosquito service: Orkin protects against Zika, Chikungunya, and West Nile by implementing several mosquito treatments in either monthly or one-time applications.
  • Tick control: Orkin inspects ideal tick hiding spaces such as tall grass and heavily wooded areas before creating a treatment plan and performing follow-up visits.

Terminix Plans

Terminix addresses several pest problems. Plans vary by location. Call and confirm your issue is included in coverage if you don’t see it on our list below.

Pest covered: Centipedes, clothes moths, cockroaches, earwigs, house ants, house crickets, mice, millipedes, paper wasps, rats, scorpions, silverfish, spiders (non-dangerous)

The following services are available from Terminix:

  • Termite coverage: Termite treatments include OnGuard Protection System bait systems and other curative solutions. Qualifying homes receive the Nix and Fix Termite Guarantee, ensuring you never have to pay for treatments or repairs from termite damage so long as you keep your plan.
  • Bed bug removal: A technician starts by inspecting your home. They remove visible and hidden bed bugs, and eggs before they hatch. Treatment methods include steam, encasements, monitoring devices, and the company’s non-toxic RapidFreeze solution.
  • Mosquito service: This treatment includes an insect growth regulator, and a key active ingredient with a special water-resistant polymer layer that provides weeks of protection.
  • Tick control: A Terminix technician inspects your yard and provides recommendations to make it less appealing to ticks. They apply liquid and granular treatments to eliminate existing ticks and create a protective barrier.

Orkin vs. Terminix: Locations

Orkin and Terminix are both available in 47 states.

Orkin Locations

Orkin is available everywhere except for Alaska, South Dakota, and Wyoming.

Terminix Locations

Terminix is available everywhere except for North Dakota, South Dakota, and Alaska.


Orkin vs. Terminix: Cost

Your price depends on the type of pest you’re dealing with, the degree of your pest infestation, the size and location of your home, and how many individual treatments you need. Orkin and Terminix will need to inspect your home to give an accurate quote.

Orkin Cost

Orkin’s general pest control for a 2,000-square-foot home in Houston, Texas costs $575.

Terminix Cost

Terminix’s general pest control plan for a home of the same size in the same area ranges from $550–$700.


Orkin vs. Terminix: Customer Reviews

Orkin and Terminix both have mixed reviews online. Each has multiple pages with the Better Business Bureau (BBB) for different branch locations. Orkin’s BBB ratings vary from page to page, while Terminix’s BBB page is currently being updated and reflects no rating at this time.

Orkin Reviews

While Orkin has some inconsistencies, its owner Rollins’ headquarters page is BBB-accredited with an A+ rating. Here’s a sampling of Orkin reviews.

Shreveport Louisiana Office Inspector Damien M******* came out at my request to perform a termite inspection. Mr. M******* was very professional. He completed a thorough inspection of my home. After the inspection, Damien presented me with a diagram of my home and termite prevention options. I elected to go with the baiting system. On the day of installation, I met with Damien and Josh. Josh performed the baiting system and was very knowledgeable and did an excellent job. Kudos to the Orkin Shreveport office!! The Termite Team is jam up and jelly tight!!!— Christopher W.

I had them come out to do an initial rat termination service for me, and before they performed the service they had me sign a contract for a one-year service agreement without providing me with detailed information about the one-year plan. They told me my initial service would entail at least four follow-ups without a charge. However, when I later cancelled my year service contract within the 72-hour ( Washington State law gives a consumer the right to cancel a contract within 72 hours) period allowed by law; I received a call from Orkin inquiring why I canceled, and I told them why. I was informed by Orkin that I would still receive 2 free follow-up visits as part of Orkin initial service. Orkin then scheduled an appointment for me and did not keep the appointment at the appointed time. I called them the next day to find out and they told me since I cancelled my service I was getting my promised free follow-up as promised.— Elmer H.

Terminix Reviews

Terminix is not accredited by the BBB. Here’s a selection of customer reviews:

Terminix is a company you can depend on for quality service, professional employees, and great products that really work to kill pests around your home. I highly recommend them to anyone who needs pest control. Our technician, Ronald***** R****, has been amazing! Very courteous, informative, always explains what is being done. I was concerned about having treatment with our animals, but he assured me that it is not going to hurt them. I have never been told that with any other company and it actually is true. We had an ant issue that was not on our scheduled service month and Ronald **** R**** came out as soon as possible. He was not only able to get rid of the ants but keep them away. I will always use Terminix because of the kindness and respect I receive from my technician. The service is affordable and it works!— Lisa F.

Terminix customer service is nonexistent. I had an appointment for [a] termite inspection on 3/16/2020, and when nobody showed up, I called the service center and was rescheduled for 3/17/2020 between 8 and 10 am. Again, nobody showed up so I called again and asked for a supervisor and was told there were no supervisors at that location, they would take my information, and I will get a call in the next 48 hours. (Really) I guess that Terminix thinks it’s no problem for people to miss work two days in a row just waiting to see if they may show up if they feel like coming. They can’t even make a phone call to let the customer know they will not be coming. With no supervisor at the call center, I guess that they just don’t care about customer service.— Eric B.


Our Conclusion

Terminix and Orkin each offer comprehensive services, more than a century of experience, and satisfaction guarantees. They have similar general pest control plans and treatments for pests such as termites, bed bugs, mosquitoes, and ticks.

Terminix has lower pricing, more consistent ratings, and an efficient online chat function. It also serves more customers. Orkin has more experience and customer resources.

Those interested in Terminix can call the company at 866-569-4035 or fill out this Terminix form for a free quote. Those interested in Orkin can call 877-868-1416 or fill out this Orkin form.

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FAQs About Orkin vs. Terminix

Frequently Asked Questions


Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive, unbiased reviews. This means earning your trust through transparency and backing up our ratings and recommendations with data. We created an objective rating system to score each pest control company. Here’s what that review process looks like:

  • We contact every pest control company via phone and online chat (if available). We request quotes and ask questions to gain a deep understanding of each provider’s plans and services.
  • We test each company’s customer service, evaluating wait times, friendliness, and problem-solving ability.
  • We update all of our data and metrics on a regular basis to ensure we have the most current and accurate information.

With all of this information, we created a rating system to score each pest control company. Our rating system is a weighted, 100-point scale based on the following factors:

  • Plan options (35): Every home and pest problem has specific prevention and remediation needs. Companies with multiple plans and service offerings are given higher scores than those without.
  • State Availability (5): Where you live determines which providers are available. Companies available in more states are rated higher than those with less.
  • Trustworthiness (15): We consider companies that offer service guarantees and others more trustworthy and therefore score them higher.
  • Customer Service (35): This factor is based on our own research from calling providers, as well as their availability and guarantees for responses.
  • Additional Benefits (10): Companies who offer information about the products they use, an app for customers, and other benefits are given higher ratings.

The This Old House Reviews Team reviewed over 40 companies to select our list of the best pest control companies. Our researchers check and update our data on all 40 companies each month to ensure the most accurate information.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.