Jump To: Our Take | Orkin vs. Terminix Overview | Plans | Locations | Cost | Customer Reviews | Our Verdict | Methodology

Orkin and Terminix are two of the biggest names in the pest control industry. Over the years, these pest companies have built their brands and expanded their knowledge and skills. They are each solid options for pest control, whether you’re dealing with common household pests or trickier insects like termites and bed bugs. To determine which company is the right choice for you, read on to find out how each compares.

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Our Take

Orkin has more experience and a higher Better Business Bureau rating than Terminix. However, Terminix has more consistent ratings, serves more customers, and offers an online chat. Both Orkin and Terminix offer comprehensive pest control services, nearly a century of experience, and satisfaction guarantees.

ProviderTerminixOrkin
Our Overall Score out of 10098.594
SuperlativeBest Customer ServiceMost Customer Resources
States Available4747
Annual Cost for General Pest Control$550–$700$575
BBB Rating*NRA+
Reservice GuaranteeYesYes
Online chatYesNo

*Data updated as of June 2022


Orkin vs. Terminix: Overview

Orkin and Terminix each have extensive histories in the pest control industry.

Orkin Overview

Orkin has been in the business for more than 100 years. Its pest control specialists have to undergo a rigorous, 160-hour targeted training program, and they serve over 1.7 million residential and commercial customers. Orkin is incredibly transparent about its services online, breaking down the steps and even noting specific products and treatments.

Orkin stands out for its huge array of online resources, in keeping with its commitment to give suggestions and recommendations to its customers. Online, customers can find a thorough pest library, bug bite photo gallery, and many links to blog pages the company has written about specific pests.

Terminix Overview

Terminix has more than 90 years of experience and was the first company to ever obtain a termite control patent. Its pest specialists include PhD-level entomologists, ACE- and BCE-accredited technicians, as well as ACE members of the Entomological Society of America. Terminix serves over one million more customers than Orkin, with a total of 2.8 million residential and commercial customers.

Terminix rises above the rest in terms of customer service. Unlike its top competitors, Terminix offers an online chat function. Customers can communicate with Terminix representatives in real time, asking questions and receiving immediate answers. We chatted with Terminix several times and found the representatives to be prompt, informative, and not pushy about sales.


Orkin vs. Terminix: Plans

Orkin and Terminix each offer general pest control services, as well as termite control and bed bug removal. Each company also offers other specific plans for mosquitoes and ticks.

For both pest control companies, the treatment plan starts with an initial visit and inspection, and is followed up by incremental scheduled visits, either bi-monthly or quarterly, depending on the plan and company. Different plan breakdowns are offered in different locations.

Additionally, both Orkin and Terminix offer service guarantees. The Orkin 30-Day Money Back Guarantee and the Nix Pest Guarantee™ both ensure that a technician will return to your home at no extra cost if pests return between scheduled appointments. Orkin will refund your last payment, so long as you stay a customer.

Orkin Plans

Orkin offers coverage for a number of pests, which you can find below. More might be included, so call to ask about your specific issue.

Pest covered: Moths, crickets, fleas, hornets, scorpions, ants, silverfish, cockroaches, mice, spiders, centipedes, and earwigs

Details for specific pest coverage, below.

  • Termite coverage: To combat termites, Orkin uses Termidor liquid treatments, dry foam and Orkinfoam, and Sentricon bait and monitoring. If termites return, the Re-Treatment Program guarantees Orkin will eliminate them at no extra cost.
  • Bed bug removal: After your treatment, Orkin will come back for follow-up visits to make sure that bed bugs won’t return.
  • Mosquito service: Orkin protects against Zika, Chikungunya, and West Nile by implementing several treatments to interrupt the mosquitoes’ life cycles in either monthly or one-time applications.
  • Tick control: Orkin inspects ideal tick hiding spaces like tall grass and heavily wooded areas before creating a treatment plan and performing follow-up visits.

Terminix Plans

Terminix takes care of a range of pests. Be sure to call and confirm your issue is included in coverage if you don’t see it on our list below.

Pest covered: Clothes moths, rats, mice, cockroaches, scorpions, house ants, silverfish, spiders (non-dangerous), centipedes, earwigs, house crickets, millipedes, paper wasps

Details for specific pest coverage, below.

  • Termite coverage: Include OnGuard® Protection System bait systems and other curative solutions. For qualifying homes, Terminix offers the Nix & Fix Termite Guarantee™, ensuring you never have to pay for treatments or repairs from new termite damage, as long as you keep your plan.
  • Bed bug removal: They’ll start with an extensive inspection before removing visible bed bugs and eradicating hidden ones and any eggs before they hatch, using a variety of methods, including steam, encasements, and monitoring devices, as well as its non-toxic RapidFreeze® solution.
  • Mosquito service: This treatment includes an insect growth regulator, as well as a key active ingredient with a special polymer layer that keeps it from washing away due to weather and lawn watering, allowing for several weeks of protection.
  • Tick control: After a thorough inspection of your yard, Terminix makes recommendations to make your yard less appealing to ticks and applies liquid and granular treatments to eliminate existing ticks and create a protective barrier.

Orkin vs. Terminix: Locations

Orkin and Terminix are both available in 47 states.

Orkin Locations

Orkin is available everywhere except for Alaska, South Dakota, and Wyoming.

Terminix Locations

Terminix is available everywhere except North Dakota, South Dakota, and Alaska.


Orkin vs. Terminix: Cost

It’s hard to estimate the exact cost comparison, because what you’ll pay ultimately depends on the type of pest you’re dealing with, the degree of your pest infestation, the size and location of your home, and how many individual treatments you’ll need. To get the most accurate quote, Orkin and Terminix will need to perform an inspection of your home.

Orkin Cost

Orkin’s general pest control cost for a 2,000-square-foot home in Houston, Texas, would be $575.

Terminix Cost

Terminix’s general pest control plan for a home of the same size in the same area would range from $550 to $700.


Orkin vs. Terminix: Customer Reviews

Orkin and Terminix both have mixed reviews online. Each has multiple pages with the Better Business Bureau (BBB) for different branch locations. Orkin’s BBB ratings vary from page to page, while Terminix holds an C+ rating.

Orkin Reviews

While Orkin has some inconsistencies, its owner Rollins’ headquarters page is BBB-accredited with an A+ rating. Here’s a sampling of Orkin reviews.

Shreveport Louisiana Office Inspector Damien M******* came out at my request to perform a termite inspection. Mr. M******* was very professional. He completed a thorough inspection of my home. After the inspection, Damien presented me with a diagram of my home and termite prevention options. I elected to go with the baiting system. On the day of installation, I met with Damien and Josh. Josh performed the baiting system and was very knowledgeable and did an excellent job. Kudos to the Orkin Shreveport office!! The Termite Team is jam up and jelly tight!!!— Christopher W.

I had them come out to do an initial rat termination service for me, and before they performed the service they had me sign a contract for a one-year service agreement without providing me with detailed information about the one-year plan. They told me my initial service would entail at least four follow-ups without a charge. However, when I later cancelled my year service contract within the 72-hour ( Washington State law gives a consumer the right to cancel a contract within 72 hours) period allowed by law; I received a call from Orkin inquiring why I canceled, and I told them why. I was informed by Orkin that I would still receive 2 free follow-up visits as part of Orkin initial service. Orkin then scheduled an appointment for me and did not keep the appointment at the appointed time. I called them the next day to find out and they told me since I cancelled my service I was getting my promised free follow-up as promised.— Elmer H.

Terminix Reviews

Terminix is a company you can depend on for quality service, professional employees, and great products that really work to kill pests around your home. I highly recommend them to anyone who needs pest control. Our technician, Ronald***** R****, has been amazing! Very courteous, informative, always explains what is being done. I was concerned about having treatment with our animals, but he assured me that it is not going to hurt them. I have never been told that with any other company and it actually is true. We had an ant issue that was not on our scheduled service month and Ronald **** R**** came out as soon as possible. He was not only able to get rid of the ants but keep them away. I will always use Terminix because of the kindness and respect I receive from my technician. The service is affordable and it works!— Lisa F.

Terminix customer service is nonexistent. I had an appointment for [a] termite inspection on 3/16/2020, and when nobody showed up, I called the service center and was rescheduled for 3/17/2020 between 8 and 10 am. Again, nobody showed up so I called again and asked for a supervisor and was told there were no supervisors at that location, they would take my information, and I will get a call in the next 48 hours. (Really) I guess that Terminix thinks it’s no problem for people to miss work two days in a row just waiting to see if they may show up if they feel like coming. They can’t even make a phone call to let the customer know they will not be coming. With no supervisor at the call center, I guess that they just don’t care about customer service.— Eric B.


Orkin vs. Terminix: Verdict

As you can see, each company offers comprehensive services, over a century of experience, and money-back, satisfaction guarantees. Their general pest control plans and approach to pests like termites, bed bugs, mosquitoes, and ticks, appear similar.

In terms of differences, we do find that Terminix skews cheaper, has more consistent ratings, serves more customers, and offers a very efficient online chat function. Orkin, on the other hand, has more experience and a greater number of customer resources.

If Terminix piqued your interest, call the company at 866-569-4035 or fill out this form for a free quote. If you’d like to get a quote from Orkin, call 877-868-1416 or fill out this simple form.

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Our Rating Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.