Renters insurance prevents you from having to pay out of pocket for replacement belongings and liability claims. Travelers is a renters insurance company that provides customizable coverage and has more than 160 years of experience in the industry.

To help you choose the best renters insurance for your home, the This Old House Reviews Team created this Travelers renters insurance review to examine the company’s coverage, pricing, and customer service.

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Compare the advantages and disadvantages of a Travelers renters insurance policy:

Pros & Cons of Travelers Renters Insurance

✔ Provides multiple loss of use, deductible, and medical payments coverage options✘ Customers have to call to get a quote in some states
✔ Offers unique add-ons, like decreasing deductible and equipment breakdown✘ Can’t go below $30,000 of personal property
✔ Is one of the oldest insurance providers in the industry, with over 160 years of experience

Travelers Renters Insurance Coverage

Travelers renters insurance covers the following events:

  • Fire
  • Lightning
  • Windstorm
  • Hail
  • Explosion
  • Smoke
  • Vandalism
  • Theft

Travelers offers renters insurance coverage in four main areas:

1. Personal Property Coverage

If one of the covered events above were to damage your belongings, your policy will pay to replace them. The base policy is an actual cash value (ACV) policy. This means that Travelers will take into account the depreciated value of your belongings when giving you money to replace them. However, you can purchase a replacement cash value (RCV) add-on that will pay for replacements as if the items were new.

The quote we received from Travelers included $25,000 for personal property coverage.

2. Loss of Use Coverage

If a covered event, like a fire, makes your home temporarily inhabitable, Travelers will pay for additional living expenses that exceed the normal amount you pay per month. This means the cost of a hotel room will be covered along with any extra food costs.

The Travelers quote we received included $9,000 for loss of use coverage.

3. Liability Coverage

This part of your policy covers the cost of medical bills or repairs or replacements when you’re held liable for injuring someone or damaging their belongings. The policy may also cover legal fees if you’re sued.

The quote we received from Travelers included $100,000 for liability coverage.

4. Coverage for Medical Payments to Others

If you have a guest over and they are injured in your home, this policy will pay for their medical bills.

The Travelers quote we received included $1,000 per person for medical payments to others.

Here are the coverage amounts allowed for each of the four areas based on Arizona residency:

Travelers Range of Coverage

Area of CoverageAmount Range
Personal property$30,000–$100,000
Loss of use1%, 5%, 10%, 30%, 50%, 75%, or 100% of personal property
Liability$100,000, $300,000, or $500,000
Medical payments to others$1,000, $2,000, $5,000, or $10,000
Deductible$500, $1,000, $1,500, $2,000, $2,500, $5,000, $7,500, or $10,000

Travelers Optional Coverage

In addition to the personal property replacement add-on, Travelers provides the following optional coverage items:

  • Additional coverage package
  • Personal property replacement
  • Equipment breakdown
  • Decreasing deductible
  • Identity fraud expense

How Much Does Travelers Renters Insurance Cost?

The cost of Travelers renters insurance is about $17 per month, according to the company’s website. To get an idea of how much an actual policy would cost, the This Old House Reviews Team requested a quote for a one-bedroom apartment in Tucson, Arizona:

Cost of Travelers Renters Insurance

Monthly Cost$20

This quote is a little higher than the monthly cost Travelers advertises, but that could be explained by the personal property replacement add-on that we included.

To customize your own quote, be sure to have the following information on hand:

  • Name
  • Address
  • Date of birth
  • Safety features
  • Number of people in the unit
  • Number of pets

Customer Service and Claims Support

Here are the customer service numbers and hours by department:


  • Number: 866-973-6902
  • Hours: Monday through Friday, 8 am–11 pm; Saturday, 8:30 am–6:30 pm; Sunday, 8:30 am–6 pm

Billing and General Customer Service—


  • Number: 800-252-4633
  • Hours: 24/7 for filing a claim; Monday through Friday, 8 am–5 pm for checking the status of a claim

Travelers also provides a self-service option through the online portal and mobile app, where you can manage your policy and file a claim without talking to a customer service representative.

Our Conclusion

Travelers has some of the most customizable coverage in the renters insurance industry. The company has limited personal property options, but it has double the number of deductible, medical payment, and loss of use options than other big renters insurance companies, like Geico. You can even add on additional coverages, which allows for further customization.

Before buying a Travelers renters insurance policy, get a quote from the company and at least two others so that you can decide which will best protect your rental and belongings.

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Answer a few simple questions and we’ll take care of the rest.

If you’re not sure whether Travelers is right for you, compare it to other top-rated renters insurance companies below.

Compare Renters Insurance Companies

CompaniesTravelersFarmersLiberty Mutual
Known forMultiple coverage optionsNon-smoking discountOver 100 years of experience
Monthly priceAbout $17About $30As low as $5
Customer service24/7 for claims and customer service; limited for quotes24/7 for claims; limited for customer service24/7 for claims; limited for sales and service
BBB ratingA+A+A+

Company Overview

  • Company Name: The Travelers Companies, Inc.
  • CEO: Alan D. Schnitzer
  • Years in Business: 167 years
  • State Availability: 50 states
  • Address: 1 Tower Square, Stop 8A
  • City/State: Hartford, CT
  • Zip Code: 06183
  • A.M. Best Financial Strength Rating: A+

Frequently Asked Questions About Travelers

How do I get the right amount of personal property coverage?

To get the right amount of coverage, start by taking inventory of your personal belongings. After taking inventory, decide what type of policy you want—ACV or RCV.

If you want an ACV policy, estimate your belongings’ value based on depreciation. If you want an RCV policy, estimate their value as if they were new. Add up all of the estimates, and purchase at least that amount of personal property coverage.

Is renters insurance required?

Renters insurance is not required by law, however, some landlords require it so that they don’t have to worry about liability claims when a covered event occurs. Even if your landlord doesn’t require insurance, we recommend getting a policy.

The average renters insurance policy costs about $15 per month, which is a small price to pay for insurance that will cover the replacement costs of your personal belongings and liability claims.

What should I consider when choosing renters insurance?

Here are some of the factors to keep in mind when choosing your renters insurance policy:

  • Budget—If you have a more limited budget, you’ll want to consider companies that will offer the coverage you need at an affordable price.
  • Deductible—You’ll get to decide how much you want to pay when filing a claim. A low deductible will likely increase your premium, whereas a high deductible will result in lower monthly payments.
  • Add-on coverage—If you have valuable items, like antiques and jewelry, that are worth more than the personal property coverage amount, consider an add-on that protects those items.
  • Discounts—Some renters insurance providers will offer discounts when you bundle different types of coverage. For example, you may get a discount when bundling your renters insurance with car insurance or home insurance.

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