In This Review: Our Take | Pros & Cons | Cost & Discounts | Coverage | State Availability | Reviews | Conclusion | Compare Providers | Company Information | FAQs | Methodology

Your home is likely your most valuable asset, and you definitely want to protect this important investment. Purchasing a home insurance policy from a company with a proven track record is your best option, safeguarding you from destruction and damage due to covered disasters and burglary.

However, not all coverage—including endorsements—and companies are equal. The This Old House Reviews Team has created this extensive Liberty Mutual homeowners insurance review, evaluating coverage, costs, availability, and more to help you determine if it’s the best home insurance company for your home.

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Our Take on Liberty Mutual Homeowners Insurance

Liberty Mutual is one of the largest auto and home insurers in the country, with strong financial backing and a wide variety of coverage options available in all 50 states. The insurer offers extensive endorsements alongside many discount opportunities. Its monthly price is already competitive. Unfortunately, coverage and discounts can vary by state. Overall, we give Liberty Mutual home insurance a score of 95.10 out of 100.

On Liberty Mutual’s Better Business Bureau profile, common complaints cite difficulty getting in touch with customer service and increased premiums. Some reviews note efficient claims processing, while others echo concerns about prices increasing unexpectedly.

 


 

Pros & Cons of Liberty Mutual Homeowners Insurance

✔ Extensive endorsement options
✔ Can file claims on mobile app
✔ Available nationwide

✘ Coverage and discounts can vary by state
✘ No liability coverage included for some dog breeds

 


 

How Much Does Liberty Mutual Insurance Cost?

The exact cost of Liberty Mutual homeowners insurance depends on a variety of factors, including your property value, size, and the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more.

We requested a quote for a single-family, 2,200-square-foot home in North Carolina and found the monthly cost was $139.

Liberty Mutual offers a wide variety of discounts to help reduce the cost of your home insurance coverage. Discounts may vary by state.

Discounts

  • Multi-policy
  • Claims-free
  • Safe homeowner program
  • Newly purchased home
  • Military
  • And many more!

Get a personalized quote today to see which discounts you qualify for:

 


 

Liberty Mutual Insurance Coverage

Liberty Mutual offers all of the basic protections, in addition to extensive endorsement options for flexible coverage.

Liberty Mutual Coverage

TypeDescription
Dwelling + other structuresCovers costs of repairing or rebuilding the home’s interior and exterior, along with any other structures on the property (garage, shed)
Personal propertyCovers the replacement of personal possessions, including clothing, furniture, and electronics
Personal liabilityCovers legal fees, including any damages, resulting from someone being injured on your property
Loss of use/additional living expensesCovers living expenses if your home is temporarily uninhabitable due to covered damage or destruction, including accommodations and dining
Medical payments to guestsCovers the medical expenses of someone who is injured in your home or on your property

Homeowners can customize their coverage with the following add-on protections.

Available Add-Ons

  • Umbrella coverage
  • Inflation protection
  • Scheduled items
  • Personal property
  • Flood insurance
  • Earthquake coverage
  • Identity fraud
  • Water backup and sump pump

 


 

State Availability

Liberty Mutual offers coverage in all 50 states, so no matter where you currently live or hope to move, you will be able to insure your home with this provider. To learn about more of the top providers serving your state, click on your state from the list below:

Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming

 


 

Liberty Mutual Home Insurance Reviews

Liberty Mutual is accredited by the Better Business Bureau and holds an A+ rating* from the organization. However, customers rate Liberty Mutual just over 1 star.

Here’s what some homeowners had to say about their experiences with Liberty Mutual:

Michael B. said:

“Liberty Mutual and especially Rebecca and Andy, went out of their way in handling my claim. They really stepped up. Not to say there were not a few snags along the way. But they went above and beyond and kept a happy customer. We all hate insurance because we have to have it, but never use it. You never know how good your insurance company is until you file a claim. For those wondering how Liberty Mutual is, don’t worry. If they can help they will. They do the right thing, very refreshing. Thanks again Rebecca and Andy.”

Sidney B. said:

“My wife and I switched to Liberty Mutual last year. Their rates were great, customer service was great and larger discounts than most. We had auto insurance on two vehicles and renters insurance. Always paid on time never had a claim, then at renewal a week ago my rate jumped over $600 a year, just on auto insurance. Their reason was, ‘rates in your area just went up,’ no reasonable explanation. I’ve had car insurance for 16 years and have never had a company raise my rates this much. Actually my rates have always stayed the same or went down. Will never be back. Although it is a great option if you want reasonable rates for one year.”

*Accurate as of September 30, 2021

 


 

Our Conclusion

As one of the largest auto and home insurance companies in the country, Liberty Mutual has strong financial backing and extensive coverage offered nationwide. The company offers many endorsements, and its list of discounts is more robust than many of its competitors’. Unfortunately, coverage and discounts may vary by state. We give Liberty Mutual home insurance an overall score of 95.10 out of 100.

We recommend that homeowners get quotes from multiple providers in their area to make sure they find the best home insurance policy for their needs. For free quotes from companies near you, call 855-948-5219 or enter your zip code in the tool below:

Compare Homeowners Insurance Policies
Answer a few simple questions and we'll take care of the rest.

 


 

Liberty Mutual vs The Competition

See how Liberty Mutual stacks up against other top tier homeowners insurance providers:

Link Superlative Star Rating
Lemonade Easiest Sign-Up
State Farm Best Endorsements
Allstate Best Coverage Options
Travelers Most Experience
American Family Most Comprehensive Coverage
Liberty Mutual Best Discounts
Lemonade
Superlative Easiest Sign-Up
Star Rating
Get Quote
State Farm
Superlative Best Endorsements
Star Rating
Get Quote
Allstate
Superlative Best Coverage Options
Star Rating
Get Quote
Travelers
Superlative Most Experience
Star Rating
Get Quote
American Family
Superlative Most Comprehensive Coverage
Star Rating
Get Quote
Liberty Mutual
Superlative Best Discounts
Star Rating
Get Quote

*Lemonade home insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI

Use the following resources to compare Liberty Mutual to other insurance providers:

 


 

Company Information

  • Company name: Liberty Mutual
  • Company type: Public
  • CEO: David H. Long
  • Year founded: 1912
  • Headquarters: 175 Berkeley St, Boston, MA 02116
  • State availability: 50
  • BBB rating: A+

 


 

Frequently Asked Questions

 


 

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations.

With that in mind, we created an objective rating system to score each home insurance company. Here’s what that review process looked like:

  • We analyze the information on each company’s website. This allows us to determine what products and services are offered by each home insurance provider.
  • We get a sample quote from the companies by either talking to a sales representative or by using the online quote tool. This tells us what a policy looks like and costs.
  • We test customer service by talking to a company representative, finding out their hours of operation, and determining what technological features are available for customers.
  • We update all of this information on a continuous basis, storing it in a proprietary database that allows us to compare dozens of home insurance companies against each other.

With this data, we created a rating methodology to score each home insurance company. Our rating system is a weighted, 100-point scale based on the following factors:

  • Coverage (30): We rated home insurance companies higher if they offered the six main types of homeowner protection—dwelling, other structures, personal property, loss of use, liability, and medical payments to others coverage.
  • State availability (7.5): Companies scored higher if they covered more states than their competitors.
  • Customer service (15): This factor is based on our communications with the company representatives, as well as the companies’ claims and quotes processes, availability throughout the week, and customer service information found on their websites.
  • Technology (12.5): Technology can increase the efficiency of filing and tracking home insurance claims. Companies scored higher if they had technology options like mobile apps and online chat functions.
  • Reputation (20): We gauged trustworthiness based on years of experience and Better Business Bureau ratings.
  • Additional benefits (15): Companies that offered optional features, like discounts and endorsements, scored higher than competitors that didn’t.

The This Old House Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.