In This Review: Pros & Cons | Cost & Discounts | Coverage | State Availability | Filing a Claim | Customer Reviews | Conclusion | Comparison | Company Information | FAQs | Methodology
Lemonade is an up-and-coming insurance company that takes a new approach to providing renters insurance to customers. Policies start as low as $5 per month, and any premium money the company doesn’t use for claims is donated to the charity of your choice.
Keep reading our Lemonade renters insurance review to learn more about what makes the company different from other renters insurance providers and determine if this is the best provider for you.
Pros and Cons of Lemonade Renters Insurance
Read about the costs and benefits of lemonade renters insurance:
How Much Does Lemonade Renters Insurance Cost?
According to Lemonade’s website, a starting policy costs as little as $5 per month. However, when we submitted our information to get a quote, we found the cost to be much higher.
The quote above is for a one-bedroom apartment in Cleveland, Ohio. This would include $30,000 of coverage for personal property, $9,000 for loss of use, $100,000 for personal liability coverage. It also includes $1,000 per person for medical payments to others and $1,500 for portable electronics.
Your Lemonade deductible can be $250, $500, $1,000, or $2,500.
Note: The price of your Lemonade renters insurance policy will vary based on your current living situation, your age, and a few other factors.
Lemonade uses the following information to calculate your premium:
- Credit history
- Recent claims
- Property age
- Property size
- Property construction quality
- Property sensitivity to weather
- Protection equipment, like security systems
If you are looking to save even more money on your Lemonade renters insurance policy you may qualify for a discount if:
- You purchase another type of Lemonade insurance policy such as pet insurance
- Your home is protected with additional features such as deadbolt locks and smoke alarms
Lemonade Renters Insurance Coverage
Lemonade offers standard coverage similar to most insurance providers. The company covers events including fires, lightning, windstorms, hail, smoke, vandalism, theft, freezing, damage from aircrafts or vehicles, and riots.
A Lemonade policy covers four main renters insurance areas
- Personal Property Coverage: This part of a renters insurance policy protects your personal belongings. For example, if a fire were to destroy your belongings, Lemonade would give you money for an actual cash value (ACV) replacement. This means that Lemonade will take into account how much your item has depreciated and pay you that amount. Lemonade coverage $10,000–$250,000 for personal property.
- Loss of Use Coverage: If a covered loss made your home temporarily uninhabitable, Lemonade would pay for living expenses while you lived somewhere else. These expenses could include the cost of a hotel or the cost of eating out and doing laundry. Lemonade will cover 30% or more of personal property for loss of use.
- Liability Coverage: If you were to be held liable for an accident, your policy will cover property damage and bodily injury to someone else. It may even cover legal fees if that person sues you. Lemonade covers a range of $100,000–$1,000,000 for liability.
- Coverage for Medical Payments to Others: If a guest in your home gets injured, your policy will pay the medical bills for that person to get treated.
- Portable Electronics Coverage: Expensive items, like jewelry or electronics, usually aren’t covered under the personal property section. Most companies make you purchase additional coverage to get protection for those items. However, a Lemonade policy automatically protects some of your electronics. Lemonade covers $1,500–$6,000 for portable electronics.
Learn More: What Does Renters Insurance Cover?
Lemonade customers can further customize their policies by getting extra coverage.
Here are Lemonade’s optional add-ons:
- Fine art
- Musical instruments
- Equipment Breakdown
What Lemonade Renters Insurance Does Not Cover
While Lemonade Renters Insurance covers a handful of events in their policy, it’s important to recognize the events that are not covered.
Lemonade’s renters insurance policies do not cover the following events:
- Natural disasters (floods & earthquakes)
- Car theft
- Undocumented items
- Roommate’s items
- Damage from pests
- Property damage
Lemonade Renters Insurance State Availability
Lemonade Renters Insurance is available in 29 states nationwide, plus Washington D.C.:
Arizona | Arkansas | California | Colorado | Connecticut | Florida | Georgia | Illinois | Indiana | Iowa | Maryland | Massachusetts | Michigan | Missouri | Nevada | New Jersey | New Mexico | New York | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | Tennessee | Texas | Utah | Virginia | Washington | Wisconsin
How to File a Claim with Lemonade
To file a claim, open the Lemonade app and hit the claims button. The app will guide you through the rest of the process, which includes recording a minute-long video of yourself explaining the incident and inputting your bank information to get a claim amount paid to you.
Most of the time, your claim will get approved and you’ll get paid instantly. However, Lemonade may take longer to approve property damage or liability claims.
If your claim is considered an emergency, which Lemonade defines as an event that requires immediate assistance or temporary housing as a result of fire, ongoing water damage, or another structural issue, you can call the company at 844-733-8666 to file a claim.
In our review process, we scoured Lemonade’s third-party ratings and customer reviews. Lemonade is not accredited by the Better Business Bureau and is not rated by the organization, but does display reviews left by real customers.
Here is some of what customers have had to say in their Lemonade renters insurance reviews on the BBB.
Leandro B said:
“Magnificent customer service and unmatchable prices. I’ve had Lemonade Renters insurance for a year. Now that I’m moving I won’t be able to continue with them and I’m heartbroken as I absolutely love their customer service. Everything is easy and communication is informal and fast. You set it all up online and if you ever need anything they’ll text you right away and do whatever you need even before you ask. The portal is easy to navigate and everything you need is accessible.”
Brandon T said:
“My first claim with them went without a hitch. I may have gotten lucky, but my agent was very expeditious, personal, and professional. My only wait was for my police report to be approved and my deposit to clear. The app is easy to navigate, serving as an all-in-one solution for help, policy coverage, payment interface, and claims interface with both AI and human agents. Easy app, great agents/adjusters, competitive policy pricing, quick turn around times, and the philanthropic aspect is the cherry on top to this modern day solution to renter’s insurance. Hope you guys move into the auto insurance industry in the near future.”
Mary R said:
“I’ve had Lemonade policies for a couple of years, but now that I’ve filed a claim (that is close in number to my deductible but a police report was filed as it was a commercial burglary), Lemonade doesn’t respond!!! Go w your car insurance company for renter’s instead. I’ll never use them again.”
Melanie M said:
“I thought they were great for a while because their website is nice and the premium was cheap. I had renter’s insurance with them, and I moved last summer (to a bigger city) and I found out that they changed my deductible from $250 to about $2500, with only a $12 premium, without clearly telling me that they were changing it. I tried to change it on the website but I was unable to change it. I emailed them and they said they couldn’t change it. I feel that they were deceitful about this, and as a customer, I would rather pay $35 per month for a $250 deductible than $12 per month for a $2500 deductible. I switched to GEICO where I am basically doing that.”
Lemonade renters insurance is ideal for renters who want affordable coverage and an easy sign-up process. Additionally, it’s great for those who want to support companies that give back to the community. However, Lemonade isn’t great for those who value dislike customer service via email or the company’s AI bot, even though phone support is also available.
Overall, we believe Lemonade is a provider worth considering. As you evaluate whether Lemonade is right for you, we recommend getting a free quote from the company’s website.
It’s also a good idea to get quotes from multiple companies in your area so you can compare costs. Enter your zip code in the tool below for free quotes from other providers near you:
Lemonade Renters Insurance vs. Top Competitors
If you’re not sure whether Lemonade is right for you, compare it to other top-rated renters insurance companies below.
The This Old HouseReviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations.
With that in mind, we created an objective rating system to score each renters insurance company. Here’s what that review process looked like:
- We analyze the information on each company’s website. This allows us to determine what products and services are offered by each renters insurance provider.
- We get a sample quote from the companies by either talking to a sales representative or by using the online quote tool. This tells us what a policy looks like and costs.
- We test customer service by talking to a company representative, finding out their hours of operation, and determining what technological features are available for customers.
- We update all of this information on a continuous basis, storing it in a proprietary database that allows us to compare dozens of home insurance companies against each other.
With this data, we created a rating methodology to score each home insurance company. Our rating system is a weighted, 100-point scale based on the following factors:
- Coverage (30): We rated home insurance companies higher if they offered the six main types of renters protection—dwelling, other structures, personal property, loss of use, liability, and medical payments to others coverage.
- State availability (7.5): Companies scored higher if they covered more states than their competitors.
- Customer service (15): This factor is based on our communications with the company representatives, as well as the companies’ claims and quotes processes, availability throughout the week, and customer service information found on their websites.
- Technology (12.5): Technology can increase the efficiency of filing and tracking home insurance claims. Companies scored higher if they had technology options like mobile apps and online chat functions.
- Reputation (20): We gauged trustworthiness based on years of experience and Better Business Bureau (BBB) ratings.
- Additional benefits (15): Companies that offered optional features, like discounts and endorsements, scored higher than competitors that didn’t.
Our Reviews team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability.
To share feedback or ask a question about this article, send a note to our Reviews Team at email@example.com.