In this Review: Our Take | Pros & Cons | Cost & Discounts | Coverage | State Availability | Customer Reviews | Our ConclusionComparison | Company Information | FAQs | Methodology

You may think all of the hard decisions have been made after you purchase your home. But you aren’t finished yet. Even though it’s not required in all states, you need to look into homeowners insurance, which can protect your most valuable asset in the case of disaster or burglary.

There are a wide variety of home insurance companies, and not all are equal in terms of coverage, cost, and availability. The This Old House Reviews Team has created this extensive Hippo home insurance review to help you determine if it’s the best choice for your home.

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Our Take on Hippo Insurance

Hippo Insurance joined the home insurance industry in 2015 with a modernized, all-digital approach. Hippo is not an insurance carrier but a managing general agency, or MGA.

MGAs manage the price and claims experience, but other carriers pay the capital requirements. Hippo works with TOPA Insurance and Spinnaker Insurance to provide homeowners insurance coverage.

Hippo offers extremely extensive coverage, including all basic protections in addition to optional add-ons like service line coverage and water backup coverage—at no extra cost. Hippo’s discounts are also comprehensive.

We gave Hippo home insurance a score of 88.80 out of 100 on key metrics like coverage, customer service, and more.

However, despite being an exclusively online home insurance company, Hippo doesn’t offer online claim filing or tracking.

While there are both positive and negative reviews on its Better Business Bureau profile, common complaints note policies being unexpectedly canceled and poor customer service. Many reviews mention affordable prices, while others allude to poor communication.



Pros & Cons

Compare the advantages and disadvantages of Hippo homeowners insurance.

Pros 24/7 claims service Quote in less than a minute Free monitoring device Extensive free add-ons
Cons No online claim filing or tracking No auto insurance or bundling opportunities Not available nationwide



How Much Does Hippo Home Insurance Cost?

The exact amount you’ll pay for Hippo home insurance coverage depends on a variety of factors, including your property value and size, where you live, the coverage limits you select, the insurance deductible you choose, and more.


Hippo offers a wide variety of discounts to customers, including:

Early birdDiscount if you purchase a Hippo policy at least eight days before your existing policy expires
Recent home purchaseLower amount if you are purchasing a new home or have owned your existing home for less than one year
Auto insuranceReduced cost if you or your spouse has auto insurance from any company
No mortgagePay less if the home you’re insuring does not have a mortgage
Homeowners associationHOA members receive discounts
Smart homePay less if you have professionally monitored burglar and fire alarms
Fire extinguishersReduced rate if you have multiple fire extinguishers
Storm shuttersLower rate if you have storm shutters installed on your home’s windows
Gated communityPay less if your home is located in a gated community



Hippo Home Insurance Coverage

 Hippo offers all of the industry-standard coverage, in addition to some bonus features.

Its plans are broken into three coverage levels, with each more comprehensive than the last. These are The Essentials, Our Best Value, and Expanded Protection plans.

Hippo states that the middle-tier plan, Our Best Value, is the most popular.

  • The Essentials: Includes all of the basic coverages but is the least comprehensive. It offers cash value replacement only for personal property.
  • Our Best Value: All of the coverage from The Essentials, plus replacement value coverage for personal belongings and mortgage payment protection.
  • Expanded Protection: Most extensive coverage, with the lowest deductibles and highest limits. Includes everything from Our Best Value, in addition to higher limits of payouts.

Hippo Insurance Coverage

Here is the basic coverage included in every plan:

DwellingProtects the physical structure of the home, both interior and exterior
Other structuresProtects structures on your property that are not directly attached to your home (garages, tool sheds)
Personal propertyPays for stolen or damaged personal belongings in the event of break-in or covered disaster
Personal liabilityCovers legal representation if homeowner is sued after an injury occurs to someone on their property
Medical payments for guestsPays for medical costs associated with injuries to others on your property
Loss of use/additional living expensesPays for your needs if your home is unlivable due to covered disaster (renting, meals out, laundry, etc.)

Additional Hippo Insurance Coverage

Hippo also offers a wide array of additional homeowners insurance coverage at no extra cost. Some of the options are included in the higher-tier plans automatically. These include:

Extended replacement costPays up to 50% in excess of policy’s dwelling coverage limit in case of peril, protecting against depreciation
Equipment breakdownCoverage for up to $100,000 for repairing and replacing appliances that are damaged or destroyed by mechanical or electrical failure
Home office and computer coverageCovers up to $10,000 for a computer or home office equipment
Water backupProvides up to $20,000 in protection against damage from water backup caused by sewers or drains
Service lineCovers cost of repairing damage to water, sewer or electric line connecting the property to the street

Homeowners insured through Hippo can only file a claim by calling the company’s hotline. No online claim filing or tracking is available.



Hippo Home Insurance State Availability

Currently, Hippo homeowners insurance is only available in 27 states, including:

Alabama  | Arizona | California | Colorado | Connecticut | Georgia | Illinois | Indiana | Kansas | Kentucky  | Maryland | Minnesota | Mississippi | Missouri | NevadaNew Jersey | New Mexico | Ohio | Oregon | Pennsylvania | South Carolina | Tennessee | Texas | Utah | Virginia | Washington | Wisconsin 



Customer Reviews of Hippo Insurance

Hippo Insurance is accredited by the Better Business Bureau and holds an A rating from the organization, with an average rating of 3 out of 5 stars. Here is what some  customers had to say.

Paul A. said:

“After hearing about Hippo from a radio program, I immediately went to their website to see if I can save money. Not only did I save more than 1000 bucks from my previous insurance company, I have gotten better coverage and benefits from them. It was an easy process to get approved.” 

Randy M said:

“Homeowners insurance prices are reasonable. The customer service is terrible. Long wait times (20 min.) trying to get customer support. Phone calls are rarely returned. They require you to use “notions” device in order to get the quoted rate. However, I never could get the device to work. Customer support would not return my calls. Finally lost my discount because of the non-working device. The device does not serve much of a purpose even if it is working. Hippo would not make any allowances for the non-working device and raised my rate two months after signing. Their business practices seem somewhat unethical to me.”



Our Conclusion

Hippo offers extensive homeowners insurance coverage, including all of the industry standards alongside a significant number of valuable add-ons. This makes the coverage not only comprehensive but flexible. Receiving a quote in one minute is also appealing to many customers. This contributed to our score of 88.80 out of 100.

However, the all-digital company’s lack of online claim filing and tracking is a considerable disadvantage. The majority of companies offer this feature for ease of use and convenience. In addition, Hippo is not available nationwide, and is an MGA, not an insurance carrier, which may concern some customers.

We recommend getting quotes from multiple providers to see how much you can save:

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Answer a few simple questions and we'll take care of the rest.



Hippo Homeowners Insurance vs The Competition

See how Hippo stacks up against some of its top competitors on key metrics.

Link Superlative Star Rating
Lemonade Easiest Sign-Up
State Farm Best Endorsements
Allstate Best Coverage Options
Travelers Most Experience
American Family Most Comprehensive Coverage
Liberty Mutual Best Discounts
Superlative Easiest Sign-Up
Star Rating
Get Quote
State Farm
Superlative Best Endorsements
Star Rating
Get Quote
Superlative Best Coverage Options
Star Rating
Get Quote
Superlative Most Experience
Star Rating
Get Quote
American Family
Superlative Most Comprehensive Coverage
Star Rating
Get Quote
Liberty Mutual
Superlative Best Discounts
Star Rating
Get Quote



Company Information

  • Company name: Hippo Insurance
  • Company type: Private
  • CEO: Assaf Wand
  • Year founded: 2015
  • Headquarters: Palo Alto, CA
  • State availability: 27
  • BBB rating: A
  • A.M. Best financial strength rating: NA



FAQs About Hippo Homeowners Insurance



Our Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations.

With that in mind, we created an objective rating system to score each home insurance company. Here’s what that review process looked like:

  • We analyze the information on each company’s website. This allows us to determine what products and services are offered by each home insurance provider.
  • We get a sample quote from the companies by either talking to a sales representative or by using the online quote tool. This tells us what a policy looks like and costs.
  • We test customer service by talking to a company representative, finding out their hours of operation, and determining what technological features are available for customers.
  • We update all of this information on a continuous basis, storing it in a proprietary database that allows us to compare dozens of home insurance companies against each other.

With this data, we created a rating methodology to score each home insurance company. Our rating system is a weighted, 100-point scale based on the following factors:

  • Coverage (30): We rated home insurance companies higher if they offered the six main types of homeowner protection—dwelling, other structures, personal property, loss of use, liability, and medical payments to others coverage.
  • State availability (7.5): Companies scored higher if they covered more states than their competitors.
  • Customer service (15): This factor is based on our communications with the company representatives, as well as the companies’ claims and quotes processes, availability throughout the week, and customer service information found on their websites.
  • Technology (12.5): Technology can increase the efficiency of filing and tracking home insurance claims. Companies scored higher if they had technology options like mobile apps and online chat functions.
  • Reputation (20): We gauged trustworthiness based on years of experience and Better Business Bureau (BBB) ratings.
  • Additional benefits (15): Companies that offered optional features, like discounts and endorsements, scored higher than competitors that didn’t.

Our Reviews team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability.

Ratings listed in this article are accurate as of October 2022.

To share feedback or ask a question about this article, send a note to our Reviews Team at