Your home is important to you, so it’s only natural that you want to protect it. Unforeseen disasters like fire or lightning, or crimes like vandalism and theft, can leave your home and its continents vulnerable.
In order to rest easier at night, consider purchasing a home insurance policy. These insurance protections safeguard your most significant investment in these events, protecting you from paying what could be staggering costs out-of-pocket.
Unfortunately, not all home insurance providers are of the same caliber. They can differ in terms of coverage, customer service, availability, and more. The This Old House Reviews Team has done some of the research for you, creating this in-depth Chubb home insurance review to help you determine if this provider is the best fit for your home.
Table of Contents
- Our Take
- Pros & Cons
- Coverage
- Availability
- How Much Does Chubb Insurance Cost?
- Discounts
- Reviews of Chubb Insurance
- Our Conclusion
- Frequently Asked Questions
- Company Information
- Our Methodology
Our Take
Chubb offers an impressive array of home insurance protections under Chubb Masterpiece. This primary policy offers all of the industry-standard protections alongside some coverage types, like extended replacement cost coverage, that are usually treated as endorsements by most other home insurance providers we’ve reviewed. We gave the company an overall score of 91.37 for home insurance coverage. The provider lost some points due to the fact that it doesn’t have 24/7 customer service and prospective customers cannot request a quote online.
On its Better Business Bureau profile, common complaints cite unexpected denial of claims. Positive reviews note high levels of professionalism.
Pros & Cons
Compare the advantages and disadvantages of Chubb homeowners insurance.
Chubb Home Insurance Pros & Cons
| Pros | Cons |
|---|---|
| Extensive coverage + included “endorsements” | High premiums |
| Cash settlement option | Only for high-net-worth properties |
| Available nationwide | No quick online quote process |
Coverage
Chubb offers all industry-standard protections in its Chubb Masterpiece policy, plus some protections that are only available through other home insurance providers as optional add-ons.
Chubb Home Insurance Coverage
| Type | Description |
|---|---|
| Dwelling + other structures | Covers your home’s interior and exterior structure, as well as detached structures like a shed or garage |
| Personal property | Covers personal property inside and outside the home in case of covered loss, including furniture, clothes, appliances, and electronics |
| Loss of use/Additional living expenses | Covers the costs associated with temporarily living outside of your home due to covered damage or destruction, including accommodations and dining |
| Personal liability | Covers legal fees if you are sued for injury or personal property damage to a guest on your property |
| Medical payments coverage | Covers the medical expenses of a guest injured at your home, regardless of fault |
| Extended replacement cost coverage | Covers the cost to repair and rebuild your home to its original state (even if the amount exceeds your policy’s specified amount) |
| Replacement cost contents coverage | Covers the cost to replace your contents at their original value |
| Cash settlement | Allows you to accept a cash payment instead of paying to repair or rebuild your home in the event of a total loss |
| Home appraisals | Complimentary appraisals to help determine risk |
| Chubb Wildfire Defense Services | Provides services that assist with wildfire threats, like assessments and sending firefighters to your home if needed |
Additional coverage options include the following.
Chubb Home Insurance Coverage Options
| Type | Description |
|---|---|
| Earthquake | Covers cost to repair damage caused by earthquakes |
| Flood | Covers cost to repair damage caused by floods |
| Family protection | Covers cost of psychiatric services and medical expenses for policyholders and family members following covered traumatic events |
| Cyber insurance | Covers cost of cyber financial loss, cyber extortion, and cyber personal protection |
| Tree removal | Covers cost of removing damaged trees |
| Landscaping | Covers cost of restoring landscaping |
| Debris removal | Covers cost to remove debris in the event of a covered loss |
| Electronic data | Covers cost of restoring electronic data |
Availability
Chubb home insurance is available in all 50 states.
How Much Does Chubb Home Insurance Cost?
The exact cost of Chubb homeowners insurance depends on a variety of factors, including your property value, size, the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more. Chubb’s premiums are higher than average, as Chubb Masterpiece is geared toward higher-value homes.
Discounts
Chubb offers a wide range of discounts to help lower the cost of your homeowners insurance coverage.
Chubb Home Insurance Discounts
| Discount | Description |
|---|---|
| Multi-policy | Discount for bundling your Chubb insurance policies |
| Claim-free | Discount for not filing a claim for three or more years |
| New or renovated home | Discounts for newly renovated and newly built homes |
| No mortgage | Discount if you have already paid off your mortgage |
| Superior protection | Discount for having a security system, sprinkler system, fire alarm, 24/7 security guard, or full-time caretaker |
| Backup generator | Discount if you have a permanently installed backup generator |
| Gated community | Discount if you live within a gated community |
Reviews of Chubb Home Insurance
Reviews of Chubb Home Insurance
Chubb has multiple pages with the Better Business Bureau, with each profile devoted to a different location. None of the pages are accredited by the Better Business Bureau, and ratings range from A+ on the primary profile to D-. Few reviews are available, and they are scattered across the pages.
Cindy J. said:
“I have spoken with a very nice agent and he gave me an awesome single rate that is just hard to believe and of course I’m going to research all about y’all.”
Lisa G. said:
“They have the worst customer service. The claim process is an absolute nightmare. I’ve uploaded the requested claim forms three different times. It’s like they don’t want to pay. They have zero trouble taking my premiums out of my account, though.”
Comparison
See how Chubb stacks up against some of its top competitors on key metrics.
Chubb Home Insurance vs Competitors
| Provider | Chubb | Lemonade | Amica® |
|---|---|---|---|
| Get a Quote | Not available through This Old House | Visit Site | Not available through This Old House |
| Our score | 91.37 | 83.50 | 96.60 |
| State Availability | 50 | 23* | 47 (not available in AK, FL, or HI) |
| BBB Rating | A+** | B+ | A+ |
| Years in Business | 138 | 5 | 113 |
| 24/7 Claims Service by Phone | X | ✓ | ✓ |
| Protective Devices/Safety Features Discount | ✓ | ✓ | ✓ |
| Bundling Discount | ✓ | ✓ | ✓ |
| Mobile App | ✓ | ✓ | ✓ |
*Lemonade home insurance is available in AZ, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI
**Represents main page; ratings on other pages varied
Our Conclusion
Chubb offers a broad range of home insurance coverage, including all industry-standard protections and key elements like extended replacement cost coverage that is only offered as an endorsement by other companies. Chubb Masterpiece’s cash settlement coverage is a rare find as well. However, all of these perks are only available at a high premium and to high-net-worth individuals. In addition, prospective customers cannot request a quote online. For these reasons, we score Chubb home insurance 91.37 out of 100.
To ensure you find the right provider for your needs, we recommend getting quotes from multiple home insurance companies that serve your area:
Company Information
- Company name: Chubb
- Company type: Public
- CEO: Evan G. Greenburg
- Year founded: 1882
- Headquarters: 150 Allen Rd, Ste. 203, Basking Ridge, NJ 07920
- State availability: 50
- BBB rating: A
Our Methodology
The This Old House Reviews Team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:
- Coverage (30)
- State availability (7.5)
- Customer service (15)
- Technology (12.5)
- Reputation (20)
- Additional benefits (15)
Our Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.
Frequently Asked Questions
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.