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Chubb Home Insurance Review

Author Icon By Stephanie Koncewicz Updated 12/28/2023

In This Review: Our Take | Pros and Cons | Cost and Discounts | Coverage | State Availability | Customer Reviews | Conclusion | Comparison | Company Information | FAQ | Methodology

Your home is important to you, so it’s only natural that you want to protect it. Unforeseen disasters like fire or lightning, or crimes like vandalism and theft, can leave your home and its continents vulnerable.

In order to rest easier at night, consider purchasing a home insurance policy. These insurance protections safeguard your most significant investment in these events, protecting you from paying what could be staggering costs out-of-pocket.

Unfortunately, not all home insurance providers are of the same caliber. They can differ in terms of coverage, customer service, availability, and more. The This Old House Reviews Team has done some of the research for you, creating this in-depth Chubb home insurance review to help you determine if this provider is the best fit for your home.

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Our Take

Chubb offers an impressive array of home insurance protections under Chubb Masterpiece. This primary policy offers all of the industry-standard protections alongside some coverage types, like extended replacement cost coverage, that are usually treated as endorsements by most other home insurance providers we’ve reviewed. We gave the company an overall score of 91.37 for home insurance coverage. The provider lost some points due to the fact that it doesn’t have 24/7 customer service and prospective customers cannot request a quote online.

On its Better Business Bureau profile, common complaints cite unexpected denial of claims. Positive reviews note high levels of professionalism.


Pros and Cons

Compare the advantages and disadvantages of Chubb homeowners insurance.

✔ Extensive coverage + included “endorsements”
✔ Cash settlement option
✔ Available nationwide

✘ High premiums
✘ Only for high-net-worth properties
✘ No quick online quote process


How Much Does Chubb Home Insurance Cost?

The exact cost of Chubb homeowners insurance depends on a variety of factors, including your property value, size, the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more. Chubb’s premiums are higher than average, as Chubb Masterpiece is geared toward higher-value homes.

Discounts

Chubb offers a wide range of discounts to help lower the cost of your homeowners insurance coverage.

Chubb Home Insurance Discounts

DiscountDescription

Multi-policy

Discount for bundling your Chubb insurance policies

Claim-free

Discount for not filing a claim for three or more years

New or renovated home

Discounts for newly renovated and newly built homes

No mortgage

Discount if you have already paid off your mortgage

Superior protection

Discount for having a security system, sprinkler system, fire alarm, 24/7 security guard, or full-time caretaker

Backup generator

Discount if you have a permanently installed backup generator

Gated community

Discount if you live within a gated community


Coverage

Chubb offers all industry-standard protections in its Chubb Masterpiece policy, plus some protections that are only available through other home insurance providers as optional add-ons.

Chubb Home Insurance Coverage

TypeDescription

Dwelling + other structures

Covers your home’s interior and exterior structure, as well as detached structures like a shed or garage

Personal property

Covers personal property inside and outside the home in case of covered loss, including furniture, clothes, appliances, and electronics

Loss of use/Additional living expenses

Covers the costs associated with temporarily living outside of your home due to covered damage or destruction, including accommodations and dining

Personal liability

Covers legal fees if you are sued for injury or personal property damage to a guest on your property

Medical payments coverage

Covers the medical expenses of a guest injured at your home, regardless of fault

Extended replacement cost coverage

Covers the cost to repair and rebuild your home to its original state (even if the amount exceeds your policy’s specified amount)

Replacement cost contents coverage

Covers the cost to replace your contents at their original value

Cash settlement

Allows you to accept a cash payment instead of paying to repair or rebuild your home in the event of a total loss

Home appraisals

Complimentary appraisals to help determine risk

Chubb Wildfire Defense Services

Provides services that assist with wildfire threats, like assessments and sending firefighters to your home if needed

Additional coverage options include the following.

Chubb Home Insurance Coverage Options

TypeDescription

Earthquake

Covers cost to repair damage caused by earthquakes

Flood

Covers cost to repair damage caused by floods

Family protection

Covers cost of psychiatric services and medical expenses for policyholders and family members following covered traumatic events

Cyber insurance

Covers cost of cyber financial loss, cyber extortion, and cyber personal protection

Tree removal

Covers cost of removing damaged trees

Landscaping

Covers cost of restoring landscaping

Debris removal

Covers cost to remove debris in the event of a covered loss

Electronic data

Covers cost of restoring electronic data


State Availability

Chubb home insurance is available in all 50 states. Click on your state in the list below to compare Chubb against the top providers in your area:

Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming


Reviews of Chubb Home Insurance

Chubb has multiple pages with the Better Business Bureau, with each profile devoted to a different location. None of the pages are accredited by the Better Business Bureau, and ratings range from A+ on the primary profile to D-. Few reviews are available, and they are scattered across the pages.

Cindy J. said:

“I have spoken with a very nice agent and he gave me an awesome single rate that is just hard to believe and of course I’m going to research all about y’all.”

Lisa G. said:

“They have the worst customer service. The claim process is an absolute nightmare. I’ve uploaded the requested claim forms three different times. It’s like they don’t want to pay. They have zero trouble taking my premiums out of my account, though.”


Our Conclusion

Chubb offers a broad range of home insurance coverage, including all industry-standard protections and key elements like extended replacement cost coverage that is only offered as an endorsement by other companies. Chubb Masterpiece’s cash settlement coverage is a rare find as well. However, all of these perks are only available at a high premium and to high-net-worth individuals. In addition, prospective customers cannot request a quote online. For these reasons, we score Chubb home insurance 91.37 out of 100.

To ensure you find the right provider for your needs, we recommend getting quotes from multiple home insurance companies that serve your area:

Compare Homeowners Insurance Policies
Answer a few simple questions and we’ll take care of the rest.

Chubb Home Insurance vs. The Competition

See how Chubb stacks up against some of its top competitors on key metrics.

Chubb Home Insurance vs Competitors

ProviderChubbLemonadeAmica®

Get a Quote

Not available through This Old House

Visit Site

Not available through This Old House

Our score

91.37

83.50

96.60

State Availability

50

23*

47 (not available in AK, FL, or HI)

BBB Rating

A+**

B+

A+

Years in Business

138

5

113

24/7 Claims Service by Phone

X

Protective Devices/Safety Features Discount

Bundling Discount

Mobile App

*Lemonade home insurance is available in AZ, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI

**Represents main page; ratings on other pages varied


Company Information

  • Company name: Chubb
  • Company type: Public
  • CEO: Evan G. Greenburg
  • Year founded: 1882
  • Headquarters: 150 Allen Rd, Ste. 203, Basking Ridge, NJ 07920
  • State availability: 50
  • BBB rating: A

Other Homeowners Insurance Resources


Frequently Asked Questions about Chubb

Does Chubb offer home insurance?

Chubb offers extensive home insurance coverage, including all standard protections in addition to some valuable options like extended cost replacement coverage and cash settlement options.

Can you request a Chubb homeowners insurance quote online?

No, you must speak to a Chubb representative over phone or via email to receive information about a quote.

Is Chubb home insurance customer service available 24/7?

No, customer service can only be reached by phone during normal business hours, which are 8 am to 8 pm ET on Monday through Friday and 10 am to 3 pm ET on Saturday.

Does Chubb offer insurance discounts?

Chubb offers a wide range of home insurance discounts, ranging from protective devices and newly renovated homes to gated communities.


Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations.

With that in mind, we created an objective rating system to score each home insurance company. Here’s what that review process looked like:

  • We analyze the information on each company’s website. This allows us to determine what products and services are offered by each home insurance provider.
  • We get a sample quote from the companies by either talking to a sales representative or by using the online quote tool. This tells us what a policy looks like and costs.
  • We test customer service by talking to a company representative, finding out their hours of operation, and determining what technological features are available for customers.
  • We update all of this information on a continuous basis, storing it in a proprietary database that allows us to compare dozens of home insurance companies against each other.

With this data, we created a rating methodology to score each home insurance company. Our rating system is a weighted, 100-point scale based on the following factors:

  • Coverage (30): We rated home insurance companies higher if they offered the six main types of homeowner protection—dwelling, other structures, personal property, loss of use, liability, and medical payments to others coverage.
  • State availability (7.5): Companies scored higher if they covered more states than their competitors.
  • Customer service (15): This factor is based on our communications with the company representatives, as well as the companies’ claims and quotes processes, availability throughout the week, and customer service information found on their websites.
  • Technology (12.5): Technology can increase the efficiency of filing and tracking home insurance claims. Companies scored higher if they had technology options like mobile apps and online chat functions.
  • Reputation (20): We gauged trustworthiness based on years of experience and Better Business Bureau ratings.
  • Additional benefits (15): Companies that offered optional features, like discounts and endorsements, scored higher than competitors that didn’t.

The This Old House Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.