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Everything You Need to Know About a Carrier Warranty (2024)

Author Icon By Dana Getz Updated 02/23/2024

Carrier is a world leader in heating, air conditioning, and refrigeration solutions, selling a variety of air conditioning and heating products and providing warranty plans for their products.

We’ve reviewed agreements from the top home warranty providers and evaluated them based on elements like plan structure, cost breakdown, customer reviews, and the claims process. While we like Carrier’s warranty, we recommend Liberty HomeGaurd as our top pick for more extensive coverage.

In this review, we’ll discuss Carrier warranty plans to give you thorough, accurate information on the terms and conditions of their service contracts.


What Are the Pros and Cons of a Carrier Warranty?

Compare the pros and cons of a Carrier warranty below.

Pros Warranty is free with purchase of product Warranty can be passed between owners No service fee
Cons No coverage for major home appliances Doesn’t cover systems that have broken down from improper installation or improper servicing Limited warranty for systems registered after 90 days of the original installation

What Plans and Coverage are Offered by Carrier Warranty?

Carrier doesn’t provide traditional home warranty plans that cover multiple systems or appliances in one comprehensive package. Instead, the specific products homeowners purchased from Carrier are covered under the company’s own warranty plan.

Below is a breakdown of the products sold, as well as how long they’re covered under a Carrier warranty. The “Original Owner” column displays the number of years the item is covered for the first owner, and the “Subsequent Owner” column displays the number of years covered by the second owner once the warranty is transferred to them.

*Note: Coverage for appliances and systems housed in apartments or rental properties is only available for the original owner up to five years.


What Does Carrier Warranty Cover?

System or ApplianceOriginal OwnerSubsequent Owner

Air Conditioners or Heat Pump Condensing Units

10* (5)

5

Air Purifier

10* (or 5)

5

Boilers

10–20 (5–20)

5–20

Central Dehumidifier

5

5

Ductless Split Units

10* (or 5)

5

Evaporator Coils

10* (or 5)

5

Fan Coil

10* (or 5)

5

Residential Apartment Fan Coils

10* (or 5)

5

Non-Condensing Gas Furnace

5–Lifetime

5–20

Condensing Gas Furnace with Tube and Fin Secondary Heat Exchanger

5–Lifetime

5–20

Heat Pumps

10* (or 5)

5

Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant

10* (or 5)

5

Humidifier

10* (or 5)

5

Côr® Thermostats

5* (or 3)

3

Thermostats

5* (or 3)

3

Zoning Controls or Zoning Kits

10* (or 5)

5

Oil Furnace

5–Lifetime

5–20

Small Packaged Products

5–Lifetime

5–20

Ultraviolet Replacement Bulb

90 days

90 days

Ventilator

10* (or 5)

5

Carrier Thermostats

5* (or 3)

3

In all warranty agreements, there are some cases where items are not eligible for coverage. Here’s a breakdown of the coverage exceptions:

Costs related to defective parts, replacement parts, or new units due to: 

  • Diagnosing
  • Repairing
  • Removing
  • Installing
  • Shipping
  • Servicing
  • Handling
  • Products purchased online

Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including: 

  • Filter cleaning
  • Filter replacement
  • Lubrication

Failure, damage or repairs from: 

  • Faulty installation
  • Misapplication
  • Abuse
  • Improper servicing
  • Unauthorized alteration
  • Improper operation

Failure to start due to: 

  • Voltage conditions
  • Blown fuses
  • Open circuit breakers
  • Damages due to the inadequacy or interruption of electrical service

Failure or damage due to:

  • Floods
  • Winds
  • Fires
  • Lightning
  • Accidents
  • Corrosive environments (rust, etc.)
  • Other conditions beyond the control of Carrier
  • Parts not supplied or designated by Carrier, or damages resulting from their use
  • Products installed outside the United States or its territories and Canada
  • Electricity or fuel costs
  • Increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat
  • Any special, indirect, or consequential property or commercial damage of any nature whatsoever
  • Any cost to replace, refill, or dispose of refrigerant, including the cost of refrigerant

How Much Does Carrier Warranty Cost?

Carrier warranties are included with the cost of a Carrier product upon purchase. Additionally, Carrier does not charge a service fee when technicians visit your home to repair or replace components.

In general, most home repair insurance companies charge between $300–$600 a year for home warranties and require service fees, which are paid by the homeowner directly to the technician at the time of repair or replacement. The average service fee in the home warranty industry is between $75–$125.


How is Carrier Warranty’s Claims Process?

To make a claim, you must register your Carrier product online within 90 days of original installation. Carrier will need your date of installation, which is the date the homeowner purchased the home from the builder. If you can’t verify this exact date, then the warranty period begins 90 days from when the product was manufactured, as indicated by the model and serial number.

To register your product, you’ll need the following pieces of information:

  • Model number
  • Serial number
  • Date of installation
  • Who it was installed by
  • Name of owner
  • Address of installation

Once your product is registered, make sure your product meets the following criteria to be eligible for coverage:

  • The product must be installed properly by a licensed HVAC technician
  • The warranty applies only to products remaining in their original installation location
  • Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions Owner’s Manual and Company’s service information
  • Defective parts must be returned to the distributor through a registered servicing dealer for credit

Carrier Service and Fees

Once you’ve identified an issue with your product, immediately contact Carrier. You can call Carrier at 1-800-227-7437, reach the company online, or notify the company in writing by certified or registered letter of any defect or complaint with the product, stating the defect or complaint and a specific request for repair.

As an alternative, you can contact the installer directly, whose name will be on the equipment and in your owner’s packet. Note: the service agreement states that proof of purchase may be required at the time of service.


How Are Carrier Warranty’s Reviews?

Carrier is not accredited by the Better Business Bureau (BBB) and has an A- rating from customers. The company’s highest rating is a 3-star review, and most reviews noted poor support, delays in waiting for replaced units, and many appliances breaking much earlier than expected.


Is Carrier Warranty Worth the Cost?

Though Carrier provides decent coverage for HVAC components, we think there are better options available for homeowners who want to protect other major systems and appliances in their homes.

How Do The Best Home Warranty Companies Compare?

We recommend American Home Shield and Select Home Warranty for full coverage on your most important home systems and appliances.

Best For Monthly Cost Service Fee BBB Rating Link
Liberty Home Guard Liberty Home Guard Best Customer Ratings $49–$59 $65–$125 A VISIT SITE
American Home Shield American Home Shield Best for Comprehensive Coverage $29–$89 $100–$125 B VISIT SITE
Select Home Warranty Select Home Warranty Best Value $44–$47 $60–$75 B VISIT SITE
AFC Home Warranty AFC Home Warranty Best for Customization $38–$64 $75–$125 B VISIT SITE
First American Home Warranty First American Home Warranty Best Appliance Coverage $42–$82 $75–$125 B VISIT SITE
Elite Home Warranty Elite Home Warranty Flexible Coverage $44–$58 $70 A+ VISIT SITE
Cinch Home Services Cinch Home Services Best Additional Perks $30–$56 $100–$150 B VISIT SITE
2-10 Home Buyers Warranty 2-10 Home Buyers Warranty Cheapest Appliances Plan $27–$70 $65–$100 A- VISIT SITE
Liberty Home Guard
Logo Liberty Home Guard
Best For Best Customer Ratings
Monthly Cost $49–$59
Service Fee $65–$125
BBB Rating A
VISIT SITE
American Home Shield
Logo American Home Shield
Best For Best for Comprehensive Coverage
Monthly Cost $29–$89
Service Fee $100–$125
BBB Rating B
VISIT SITE
Select Home Warranty
Logo Select Home Warranty
Best For Best Value
Monthly Cost $44–$47
Service Fee $60–$75
BBB Rating B
VISIT SITE
AFC Home Warranty
Logo AFC Home Warranty
Best For Best for Customization
Monthly Cost $38–$64
Service Fee $75–$125
BBB Rating B
VISIT SITE
First American Home Warranty
Logo First American Home Warranty
Best For Best Appliance Coverage
Monthly Cost $42–$82
Service Fee $75–$125
BBB Rating B
VISIT SITE
Elite Home Warranty
Logo Elite Home Warranty
Best For Flexible Coverage
Monthly Cost $44–$58
Service Fee $70
BBB Rating A+
VISIT SITE
Cinch Home Services
Logo Cinch Home Services
Best For Best Additional Perks
Monthly Cost $30–$56
Service Fee $100–$150
BBB Rating B
VISIT SITE
2-10 Home Buyers Warranty
Logo 2-10 Home Buyers Warranty
Best For Cheapest Appliances Plan
Monthly Cost $27–$70
Service Fee $65–$100
BBB Rating A-
VISIT SITE

We think the best overall home warranty provider is American Home Shield (AHS). It’s the oldest home warranty provider in the business and has a network of more than 15,000 licensed contractors. The company also covers 23 essential systems and appliances in its ShieldPlatinumand ShieldGoldplans.

Here are just a few reasons why this company is one of the best in the home warranty industry:

  • Offers three plan types to choose from for added flexibility
  • Operates in 49 states (excluding Alaska)
  • Has been in business since 1971
  • Lets customers select a service fee from $75, $100, or $125
  • Answers service requests within 24 hours 98% of the time

It is important to note, however, that most home warranty providers, including American Home Shield, do not cover appliances or systems that are under an existing manufacturer’s warranty. If your warranty through Carrier runs for 10 years, American Home Shield won’t cover your HVAC unit until the warranty has run its course.

Here’s how the home warranty provider stacks up against Carrier’s warranty options:


How Does AHS vs Carrier Compare?

ProviderAmerican Home ShieldCarrier

Sample Contract Provided

Yes

Yes

Number of Plans

3

0

Average Lowest Cost

$500 per year

N/A

Optional Add-Ons

Yes

No

Waiting Period

30 Days

N/A

Service Fee

$75, $100, or $125

N/A

Years in Business

Since 1971

Since 1915

BBB-Accredited

Yes

No

BBB Rating

B

A-

Get a free quote from American Home Shield by calling 844-529-9298 or filling out this easy form.


Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

  • Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
    • Additional coverage items
    • Annual coverage cap
    • Home systems coverage
    • Major appliances coverage
    • Obstructed wall coverage cap
  • Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs. 
    • Average monthly cost
    • Cost flexibility
    • Lowest service fee
  • Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability. 
    • Brand reputation
    • Policy change flexibility
    • Sample contract availability
    • Workmanship guarantee length
  • Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician. 
    • Claims process
    • Guaranteed response time
    • Service flexibility

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