Carrier is a world leader in heating, air conditioning, and refrigeration solutions, selling a variety of air conditioning and heating products and providing warranty plans for their products.

At This Old House, we’ve reviewed agreements from the top home warranty providers, and evaluated them based on elements like plan structure, cost breakdown, customer reviews, and the claims process. In this review, we’ll discuss Carrier warranty plans to give you thorough, accurate information on the terms and conditions of their service contracts.

Pros and Cons of a Carrier Warranty

Compare the pros and cons of a Carrier warranty below.

Pros Warranty is free with purchase of product Warranty can be passed between owners No service fee
Cons No coverage for major home appliances Doesn’t cover systems that have broken down from improper installation or improper servicing Limited warranty for systems registered after 90 days of the original installation

Carrier Warranty Plans and Coverage

Carrier doesn’t provide traditional home warranty plans that cover multiple systems or appliances in one comprehensive package. Instead, the specific products homeowners purchased from Carrier are covered under the company’s own warranty plan.

Below is a breakdown of the products sold, as well as how long they’re covered under a Carrier warranty. The “Original Owner” column displays the number of years the item is covered for the first owner, and the “Subsequent Owner” column displays the number of years covered by the second owner once the warranty is transferred to them.

*Note: Coverage for appliances and systems housed in apartments or rental properties is only available for the original owner up to five years.

Carrier Warranty Coverage

System or ApplianceOriginal OwnerSubsequent Owner
Air Conditioners or Heat Pump Condensing Units10* (5)5
Air Purifier10* (or 5)5
Boilers10–20 (5–20)5–20
Central Dehumidifier55
Ductless Split Units10* (or 5)5
Evaporator Coils10* (or 5)5
Fan Coil10* (or 5)5
Residential Apartment Fan Coils10* (or 5)5
Non-Condensing Gas Furnace5–Lifetime5–20
Condensing Gas Furnace with Tube and Fin Secondary Heat Exchanger5–Lifetime5–20
Heat Pumps10* (or 5)5
Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant10* (or 5)5
Humidifier10* (or 5)5
Côr® Thermostats5* (or 3)3
Thermostats5* (or 3)3
Zoning Controls or Zoning Kits10* (or 5)5
Oil Furnace5–Lifetime5–20
Small Packaged Products5–Lifetime5–20
Ultraviolet Replacement Bulb90 days90 days
Ventilator10* (or 5)5
Carrier Thermostats5* (or 3)3

In all warranty agreements, there are some cases where items are not eligible for coverage. Here’s a breakdown of the coverage exceptions:

Costs related to defective parts, replacement parts, or new units due to: 

  • Diagnosing
  • Repairing
  • Removing
  • Installing
  • Shipping
  • Servicing
  • Handling
  • Products purchased online

Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including: 

  • Filter cleaning
  • Filter replacement
  • Lubrication

Failure, damage or repairs from: 

  • Faulty installation
  • Misapplication
  • Abuse
  • Improper servicing
  • Unauthorized alteration
  • Improper operation

Failure to start due to: 

  • Voltage conditions
  • Blown fuses
  • Open circuit breakers
  • Damages due to the inadequacy or interruption of electrical service

Failure or damage due to:

  • Floods
  • Winds
  • Fires
  • Lightning
  • Accidents
  • Corrosive environments (rust, etc.)
  • Other conditions beyond the control of Carrier
  • Parts not supplied or designated by Carrier, or damages resulting from their use
  • Products installed outside the United States or its territories and Canada
  • Electricity or fuel costs
  • Increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat
  • Any special, indirect, or consequential property or commercial damage of any nature whatsoever
  • Any cost to replace, refill, or dispose of refrigerant, including the cost of refrigerant

Carrier Warranty Cost

Carrier warranties are included with the cost of a Carrier product upon purchase. Additionally, Carrier does not charge a service fee when technicians visit your home to repair or replace components.

In general, most home repair insurance companies charge between $300–$600 a year for home warranties and require service fees, which are paid by the homeowner directly to the technician at the time of repair or replacement. The average service fee in the home warranty industry is between $75–$125.

Carrier Warranty Claims Process

To make a claim, you must register your Carrier product online within 90 days of original installation. Carrier will need your date of installation, which is the date the homeowner purchased the home from the builder. If you can’t verify this exact date, then the warranty period begins 90 days from when the product was manufactured, as indicated by the model and serial number.

To register your product, you’ll need the following pieces of information:

  • Model number
  • Serial number
  • Date of installation
  • Who it was installed by
  • Name of owner
  • Address of installation

Once your product is registered, make sure your product meets the following criteria to be eligible for coverage:

  • The product must be installed properly by a licensed HVAC technician
  • The warranty applies only to products remaining in their original installation location
  • Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions Owner’s Manual and Company’s service information
  • Defective parts must be returned to the distributor through a registered servicing dealer for credit

Carrier Service and Fees

Once you’ve identified an issue with your product, immediately contact Carrier. You can call Carrier at 1-800-227-7437, reach the company online, or notify the company in writing by certified or registered letter of any defect or complaint with the product, stating the defect or complaint and a specific request for repair.

As an alternative, you can contact the installer directly, whose name will be on the equipment and in your owner’s packet. Note: the service agreement states that proof of purchase may be required at the time of service.

Carrier Warranty Reviews

Carrier is not accredited by the Better Business Bureau (BBB) and has an A- rating from customers. The company’s highest rating is a 3-star review, and most reviews noted poor support, delays in waiting for replaced units, and many appliances breaking much earlier than expected.

Our Conclusion

Though Carrier provides decent coverage for HVAC components, we think there are better options available for homeowners who want to protect other major systems and appliances in their homes.

The Best Home Warranty Companies

We recommend American Home Shield and Select Home Warranty for full coverage on your most important home systems and appliances.

Best For Monthly Cost Service Fee BBB Rating Link
Liberty Home Guard Liberty Home Guard Best Customer Ratings $49–$60 $65–$125 A VISIT SITE
American Home Shield American Home Shield Best for Comprehensive Coverage $64–$74 $100–$125 B VISIT SITE
Select Home Warranty Select Home Warranty Best Value $44–$48 $60–$75 B- VISIT SITE
AFC Home Club AFC Home Club Best for Customization $48–$55 $75–$125 B VISIT SITE
First American Home Warranty First American Home Warranty Best Appliance Coverage $60–$76 $75–$125 B VISIT SITE
Elite Home Warranty Elite Home Warranty Flexible Coverage $55–$75 $70 A+ VISIT SITE
Cinch Home Services Cinch Home Services Best Additional Perks $47–$64 $100–$150 B VISIT SITE
2-10 Home Buyers Warranty 2-10 Home Buyers Warranty Cheapest Appliances Plan $22–$74 $65–$100 B+ VISIT SITE
Liberty Home Guard
Logo Liberty Home Guard
Best For Best Customer Ratings
Monthly Cost $49–$60
Service Fee $65–$125
BBB Rating A
American Home Shield
Logo American Home Shield
Best For Best for Comprehensive Coverage
Monthly Cost $64–$74
Service Fee $100–$125
BBB Rating B
Select Home Warranty
Logo Select Home Warranty
Best For Best Value
Monthly Cost $44–$48
Service Fee $60–$75
BBB Rating B-
AFC Home Club
Logo AFC Home Club
Best For Best for Customization
Monthly Cost $48–$55
Service Fee $75–$125
BBB Rating B
First American Home Warranty
Logo First American Home Warranty
Best For Best Appliance Coverage
Monthly Cost $60–$76
Service Fee $75–$125
BBB Rating B
Elite Home Warranty
Logo Elite Home Warranty
Best For Flexible Coverage
Monthly Cost $55–$75
Service Fee $70
BBB Rating A+
Cinch Home Services
Logo Cinch Home Services
Best For Best Additional Perks
Monthly Cost $47–$64
Service Fee $100–$150
BBB Rating B
2-10 Home Buyers Warranty
Logo 2-10 Home Buyers Warranty
Best For Cheapest Appliances Plan
Monthly Cost $22–$74
Service Fee $65–$100
BBB Rating B+

We think the best overall home warranty provider is American Home Shield (AHS). It’s the oldest home warranty provider in the business and has a network of more than 15,000 licensed contractors. The company also covers 23 essential systems and appliances in its ShieldPlatinumand ShieldGoldplans.

Here are just a few reasons why this company is one of the best in the home warranty industry:

  • Offers three plan types to choose from for added flexibility
  • Operates in 49 states (excluding Alaska)
  • Has been in business since 1971
  • Lets customers select a service fee from $75, $100, or $125
  • Answers service requests within 24 hours 98% of the time

It is important to note, however, that most home warranty providers, including American Home Shield, do not cover appliances or systems that are under an existing manufacturer’s warranty. If your warranty through Carrier runs for 10 years, American Home Shield won’t cover your HVAC unit until the warranty has run its course.

Here’s how the home warranty provider stacks up against Carrier’s warranty options:

AHS vs Carrier

ProviderAmerican Home ShieldCarrier
Sample Contract ProvidedYesYes
Number of Plans30
Average Lowest Cost$500 per yearN/A
Optional Add-OnsYesNo
Waiting Period30 DaysN/A
Service Fee$75, $100, or $125N/A
Years in BusinessSince 1971Since 1915
BBB RatingBA-
Get a free quote from American Home Shield by calling 844-529-9298 or filling out this easy form.

Our Rating Methodology

The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.  

To share feedback or ask a question about this article, send a note to our Reviews Team at