Axiom Home Warranty Review
Written by
TOH Rating: 6.7/10
Axiom Home Warranty was founded in 2015, which is relatively late compared to the top home warranty providers within the industry, some of which have been in business for nearly 50 years. While we like aspects of Axiom Home Warranty, we recommend Liberty Home Guard as our top home warranty for its outstanding customer service and extensive plan add-on options. Axiom Home Warranty is only available to homeowners who reside in California and Nevada.
In this review, we discuss Axiom Home Warranty plans, coverage, and pricing and help you determine whether this is the right home warranty company for you.
How Did We Rate Axiom Home Warranty?
After our review of Axiom Home Warranty, we rated it a 6.7 out of 10. It’s only available in 2 states nationwide, hardly has 5 years of industry experience, and has a “F” rating from the BBB due to complaints of unprofessionalism, poor communication, and service delays.
Pros and Cons of Axiom Home Warranty
Pros
- One of the few businesses that provides coverage for home entertainment systems
- Contractor base consists of pre-screened and pre-qualified technicians
- Has its own mobile app that allows customers to renew contracts, file claims, and track the progress of service requests right from their smartphones
Cons
- Plans are available in California and Nevada only, while most competitors are nationwide
- Doesn’t have a sample contract available, while most reputable providers do
- Isn’t clear with coverage caps or service fee amounts
What Are the Plans, Coverage, and Pricing of Axiom Home Warranty?
Axiom Home Warranty offers three coverage plans: Axiom Essentials, Axiom Preferred, and Axiom Signature. The covered items in each plan may vary based on your location and property type.
The Axiom Essentials plan is the base coverage package that protects 22 to 23 systems and appliances (the final number is based on whether you live in Nevada or California). The Axiom Preferred plan extends the protection under the base plan to cover air conditioning, AxiomTouch, and an Eco Upgrade. The Axiom Signature plan is the company’s most comprehensive coverage option that stretches coverage to include your kitchen refrigerator, clothes washer, and clothes dryer.
Here’s an Axiom Home Warranty plan overview for homeowners who live in California. Note: Axiom Home Warranty coverage in Nevada is slightly different.
Coverage Breakdown By Plan
| Home Systems and Appliances | Axiom Essentials Plan | Axiom Preferred Plan | Axiom Signature Plan |
|---|---|---|---|
| Attic and exhaust fans | ✓ | ✓ | ✓ |
| Ceiling fans | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Garage door opener | ✓ | ✓ | ✓ |
| Instant hot water dispenser | ✓ | ✓ | ✓ |
| Plumbing system/ stoppages | ✓ | ✓ | ✓ |
| Sump pump | ✓ | ✓ | ✓ |
| Water heater | ✓ | ✓ | ✓ |
| Built-in bathtub motor and pump | ✓ | ✓ | ✓ |
| Central vacuum system | ✓ | ✓ | ✓ |
| Ductwork | ✓ | ✓ | ✓ |
| Heating system | ✓ | ✓ | ✓ |
| Kitchen exhaust fan | ✓ | ✓ | ✓ |
| Pressure regulator | ✓ | ✓ | ✓ |
| Toilet tanks and bowls | ✓ | ✓ | ✓ |
| Whole house fans | ✓ | ✓ | ✓ |
| Built-in microwave oven | ✓ | ✓ | ✓ |
| Circulating pumps | ✓ | ✓ | ✓ |
| Electrical system | ✓ | ✓ | ✓ |
| Garbage disposal | ✓ | ✓ | ✓ |
| Pest control services | ✓ | ✓ | ✓ |
| Range/oven/ cooktop | ✓ | ✓ | ✓ |
| Trash compactor | ✓ | ✓ | ✓ |
| Air conditioning | ✓ | ✓ | |
| Axiom Touch | ✓ | ✓ | |
| Eco Upgrade | ✓ | ✓ | |
| Kitchen refrigerator | ✓ | ||
| Washer/dryer | ✓ |
Axiom provides coverage for duplicates of certain systems or appliances already available in the base plan. For example, if you need coverage for more than one washer or dryer, you can purchase additional coverage for an additional $8 per month. The prices for add-ons range between $2–$19 per month.
Optional Add-Ons
| Add-ons | Price |
|---|---|
| Washer/dryer | $8.00 |
| Pool/spa equipment | $19.00 |
| Well sump | $9.00 |
| Limited roof leak | $10.00 |
| Wet bar refrigerator | $4.00 |
| Entertainment package | $18.00 |
| Each additional refrigerator | $4.00 |
| External pipe and enhanced slab | $10.00 |
| Free standing freezer | $4.00 |
| Wine refrigerator | $4.00 |
| Water softener | $7.00 |
| Axiom Touch | $9.00 |
| Eco Upgrade | $2.00 |
Home Entertainment Coverage Options: Axiom Home Warranty provides coverage for several home entertainment devices, such as a single television, receiver, soundbar/speaker set, DVD/Blu-ray player, and gaming system.
Plans in Nevada cost $9.00 more than the home warranty plans in California. Customers can choose between monthly premiums or paying the full cost upfront. By paying for your home warranty upfront, you can get two months worth of coverage for free.
Pricing of Axiom Home Warranty
| State | Axiom Essentials Plan | Axiom Preferred Plan | Axiom Signature Plan |
|---|---|---|---|
| California | $39.00 per month $390.00 per year | $56.00 per month $560.00 per year | $68.00 per month $680.00 per year |
| Nevada | $48.00 per month $480.00 per year | $65.00 per month $650.00 per year | $77.00 per month $680.00 per year |
Axiom Home Warranty doesn’t clearly state the service call fee amount on their website, but several customers claim to have paid a $65 service fee, which is less expensive than the $75–$125 industry average.
How Are Axiom Home Warranty Reviews?
Axiom Home Warranty is not a Better Business Bureau (BBB)-accredited business and has an F rating due to 19 filed complaints and for failing to respond to 14 complaints.
- While the majority of customer reviews note a lack of professionalism, less than ideal communication practices, and delays in servicing emergency claims, there are some customers who have had a positive experience.
Here are a few BBB reviews below:
“Thank goodness for Axiom, whom we have a warranty with. They sent out a repair tech when my fridge stopped cooling. He came out on time, was able to fix the fridge, and cleaned up nicely when he was finished. I really appreciate Axiom’s warranty and service.” — Margaret F. on 6/20/2019
“This business is very unprofessional and needs to be shut down. They do not honor your contract and do not call back or conduct business in a professional matter. Crooks smh.” — Drake P. on 11/26/2019
How Do You Make a Claim with Axiom Home Warranty?
When a covered system or appliance stops working, you can file a claim with Axiom Home Warranty through its mobile app or through your online account. Axiom will then connect you with a pre-screened service provider to help diagnose the issue. Axiom only works with contractors who have applicable state and trade licenses, general liability and workers compensation insurance, and a history of outstanding customer satisfaction.
After a contractor is dispatched to your house, the home warranty company will charge you a service call fee that goes directly to the independent contractor and covers the inspection, diagnosis, and repair costs. If the item can’t be repaired, the contractor will replace the item. Once the work is complete, the contractor will be reimbursed for all the work by the company.
Is Axiom Home Warranty Worth it?
We rate Axiom Home Warranty a 6.7/10. Though Axiom Home Warranty offers decent coverage, a low starting service fee, and a convenient mobile app, it’s available in only two states, isn’t transparent with service fee costs, and doesn’t have a sample contract for potential customers to review.
Preferred Provider: American Home Shield
As a home warranty alternative, we recommend American Home Shield as the best overall home warranty provider. American Home Shield has been in the business since 1971 and services all states except for Alaska.
AHS offers homeowners extensive coverage and customizability across its three plans. ShieldSilver™ covers major household systems, including heating, electrical, and plumbing. ShieldGold™ provides coverage all the systems in ShieldSilver while adding kitchen and laundry appliances to the plan.
American Home Shield’s most popular package is ShieldPlatinum™, which offers coverage for 23 systems and appliances alongside additional benefits like coverage boosts and roof leak coverage. We have found ShieldPlatinum’s coverage to be among the most comprehensive in the home warranty industry, and it comes at a reasonable price. Consider reading our expert review of American Home Shield to learn more.
Homeowners also get the flexibility to choose from three service fee options: $75, $100 or $125. The higher the service fee, the lower your monthly premium will be.
American Home Shield vs. Axiom Home Warranty
| Provider | American Home Shield | Axiom Home Warranty |
|---|---|---|
| Plan options | ShieldSilver™ ShieldGold™ ShieldPlatinum™ | Axiom Essential Plan Axiom Preferred Plan Axiom Signature Plan |
| Contract length | 12 months | 12 months |
| Service fee | $75–$125 | $65–$95 |
| Repair guarantee | 30 days | Unknown |
| Availability | 49 states, except Alaska | Available in only California and Nevada |
| Best for | Coverage | Home Entertainment Coverage |
| Years in service | Since 1971 | Since 2015 |
Our Rating Methodology
We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys.
We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
- Additional coverage items
- Annual coverage cap
- Home systems coverage
- Major appliances coverage
- Obstructed wall coverage cap
- Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
- Average monthly cost
- Cost flexibility
- Lowest service fee
- Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
- Brand reputation
- Policy change flexibility
- Sample contract availability
- Workmanship guarantee length
- Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
- Claims process
- Guaranteed response time
- Service flexibility
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.
