TOH Rating: 6.7/10

Axiom Home Warranty was founded in 2015, which is relatively late compared to the top home warranty providers within the industry, some of which have been in business for nearly 50 years. Axiom Home Warranty is only available to homeowners who reside in California and Nevada.

In this review, the This Old House Reviews Team discusses Axiom Home Warranty plans, coverage, and pricing, and helps you determine whether this is the right home warranty company for you.

Our Take on Axiom Home Warranty

After our review of Axiom Home Warranty, we rated it a 6.7 out of 10. It’s only available in 2 states nationwide, hardly has 5 years of industry experience, and has a “F” rating from the BBB due to complaints of unprofessionalism, poor communication, and service delays.

Pros and Cons of Axiom Home Warranty

ProsCons
One of the few businesses that provides coverage for home entertainment systemsPlans are available in California and Nevada only
Contractor base consists of pre-screened and pre-qualified techniciansDoesn’t have a sample contract available
Has its own mobile app that allows customers to renew contracts, file claims, and track the progress of service requests right from their smartphonesIsn’t clear with coverage caps or service fee amounts

Plans, Coverage, and Pricing of Axiom Home Warranty

Axiom Home Warranty offers three coverage plans: Axiom Essentials, Axiom Preferred, and Axiom Signature. The covered items in each plan may vary based on your location and property type.

The Axiom Essentials plan is the base coverage package that protects 22 to 23 systems and appliances (the final number is based on whether you live in Nevada or California). The Axiom Preferred plan extends the protection under the base plan to cover air conditioning, AxiomTouch, and an Eco Upgrade. The Axiom Signature plan is the company’s most comprehensive coverage option that stretches coverage to include your kitchen refrigerator, clothes washer, and clothes dryer.

Here’s an Axiom Home Warranty plan overview for homeowners who live in California. Note: Axiom Home Warranty coverage in Nevada is slightly different.

Coverage Breakdown By Plan

Home Systems and AppliancesAxiom Essentials PlanAxiom Preferred PlanAxiom Signature Plan
Attic and exhaust fans
Ceiling fans
Dishwasher
Garage door opener
Instant hot water dispenser
Plumbing system/ stoppages
Sump pump
Water heater
Built-in bathtub motor and pump
Central vacuum system
Ductwork
Heating system
Kitchen exhaust fan
Pressure regulator
Toilet tanks and bowls
Whole house fans
Built-in microwave oven
Circulating pumps
Electrical system
Garbage disposal
Pest control services
Range/oven/ cooktop
Trash compactor
Air conditioning
Axiom Touch
Eco Upgrade
Kitchen refrigerator
Washer/dryer

Axiom provides coverage for duplicates of certain systems or appliances already available in the base plan. For example, if you need coverage for more than one washer or dryer, you can purchase additional coverage for an additional $8 per month. The prices for add-ons range between $2–$19 per month.

Optional Add-Ons

Add-onsPrice
Washer/dryer$8.00
Pool/spa equipment$19.00
Well sump$9.00
Limited roof leak$10.00
Wet bar refrigerator$4.00
Entertainment package$18.00
Each additional refrigerator$4.00
External pipe and enhanced slab$10.00
Free standing freezer$4.00
Wine refrigerator$4.00
Water softener$7.00
Axiom Touch$9.00
Eco Upgrade$2.00

Home Entertainment Coverage Options: Axiom Home Warranty provides coverage for several home entertainment devices, such as a single television, receiver, soundbar/speaker set, DVD/Blu-ray player, and gaming system.

Plans in Nevada cost $9.00 more than those in California. Customers can choose between monthly premiums or paying the full cost upfront. By paying for your home warranty upfront, you can get two months worth of coverage for free.

Pricing of Axiom Home Warranty

StateAxiom Essentials PlanAxiom Preferred PlanAxiom Signature Plan
California$39.00 per month $390.00 per year$56.00 per month $560.00 per year$68.00 per month $680.00 per year
Nevada$48.00 per month $480.00 per year$65.00 per month $650.00 per year$77.00 per month $680.00 per year

Axiom Home Warranty doesn’t clearly state the service call fee amount on their website, but several customers claim to have paid a $65 service fee, which is less expensive than the $75–$125 industry average.

Axiom Home Warranty Reviews

Axiom Home Warranty is not a Better Business Bureau (BBB)-accredited business and has an F rating due to 19 filed complaints and for failing to respond to 14 complaints. While the majority of customer reviews note a lack of professionalism, less than ideal communication practices, and delays in servicing emergency claims, there are some customers who have had a positive experience.

Here are a few BBB reviews below:

Thank goodness for Axiom, whom we have a warranty with. They sent out a repair tech when my fridge stopped cooling. He came out on time, was able to fix the fridge, and cleaned up nicely when he was finished. I really appreciate Axiom’s warranty and service.” — Margaret F. on 6/20/2019

 

“This business is very unprofessional and needs to be shut down. They do not honor your contract and do not call back or conduct business in a professional matter. Crooks smh.” — Drake P. on 11/26/2019

How to Make a Claim with Axiom Home Warranty

When a covered system or appliance stops working, you can file a claim with Axiom Home Warranty through its mobile app or through your online account. Axiom will then connect you with a pre-screened service provider to help diagnose the issue. Axiom only works with contractors who have applicable state and trade licenses, general liability and workers compensation insurance, and a history of outstanding customer satisfaction.

After a contractor is dispatched to your house, the home warranty company will charge you a service call fee that goes directly to the independent contractor and covers the inspection, diagnosis, and repair costs. If the item can’t be repaired, the contractor will replace the item. Once the work is complete, the contractor will be reimbursed for all the work by the company.

Our Conclusion

The This Old House Reviews Team rates Axiom Home Warranty a 6.7/10. Though Axiom Home Warranty offers decent coverage, a low starting service fee, and a convenient mobile app, it’s available in only two states, isn’t transparent with service fee costs, and doesn’t have a sample contract for potential customers to review.

Preferred Provider: American Home Shield

As a home warranty alternative, the This Old House Reviews Team recommends American Home Shield as the best overall home warranty provider. American Home Shield has been in the business since 1971 and services all states except for Alaska.

AHS offers homeowners extensive coverage and customizability across its three plans. ShieldSilver™ covers major household systems, including heating, electrical, and plumbing. ShieldGold™ provides coverage all the systems in ShieldSilver while adding kitchen and laundry appliances to the plan.

American Home Shield’s most popular package is ShieldPlatinum™, which offers coverage for 23 systems and appliances alongside additional benefits like coverage boosts and roof leak coverage. We have found ShieldPlatinum’s coverage to be among the most comprehensive in the home warranty industry, and it comes at a reasonable price.

Homeowners also get the flexibility to choose from three service fee options: $75, $100 or $125. The higher the service fee, the lower your monthly premium will be.

To get a free quote from American Home Shield, fill out this online form or call 844-529-9298.

American Home Shield vs. Axiom Home Warranty

ProviderAmerican Home ShieldAxiom Home Warranty
Plan optionsShieldSilver™ ShieldGold™ ShieldPlatinum™ Axiom Essential Plan Axiom Preferred Plan Axiom Signature Plan
Contract length12 months12 months
Service fee$75–$125$65–$95
Repair guarantee30 daysUnknown
Availability49 states, except AlaskaAvailable in only California and Nevada
Best forCoverageHome Entertainment Coverage
Years in serviceSince 1971Since 2015

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.