TOH Rating: 6.7/10
Axiom Home Warranty was founded in 2015, which is relatively late compared to the top home warranty providers within the industry, some of which have been in business for nearly 50 years. Axiom Home Warranty is only available to homeowners who reside in California and Nevada.
In this review, the This Old House Reviews Team discusses Axiom Home Warranty plans, coverage, and pricing, and helps you determine whether this is the right home warranty company for you.
Our Take on Axiom Home Warranty
After our review of Axiom Home Warranty, we rated it a 6.7 out of 10. It’s only available in 2 states nationwide, hardly has 5 years of industry experience, and has a “F” rating from the BBB due to complaints of unprofessionalism, poor communication, and service delays.
Pros and Cons of Axiom Home Warranty
|One of the few businesses that provides coverage for home entertainment systems||Plans are available in California and Nevada only|
|Contractor base consists of pre-screened and pre-qualified technicians||Doesn’t have a sample contract available|
|Has its own mobile app that allows customers to renew contracts, file claims, and track the progress of service requests right from their smartphones||Isn’t clear with coverage caps or service fee amounts|
Plans, Coverage, and Pricing of Axiom Home Warranty
Axiom Home Warranty offers three coverage plans: Axiom Essentials, Axiom Preferred, and Axiom Signature. The covered items in each plan may vary based on your location and property type.
The Axiom Essentials plan is the base coverage package that protects 22 to 23 systems and appliances (the final number is based on whether you live in Nevada or California). The Axiom Preferred plan extends the protection under the base plan to cover air conditioning, AxiomTouch, and an Eco Upgrade. The Axiom Signature plan is the company’s most comprehensive coverage option that stretches coverage to include your kitchen refrigerator, clothes washer, and clothes dryer.
Here’s an Axiom Home Warranty plan overview for homeowners who live in California. Note: Axiom Home Warranty coverage in Nevada is slightly different.
Coverage Breakdown By Plan
|Home Systems and Appliances||Axiom Essentials Plan||Axiom Preferred Plan||Axiom Signature Plan|
|Attic and exhaust fans||✓||✓||✓|
|Garage door opener||✓||✓||✓|
|Instant hot water dispenser||✓||✓||✓|
|Plumbing system/ stoppages||✓||✓||✓|
|Built-in bathtub motor and pump||✓||✓||✓|
|Central vacuum system||✓||✓||✓|
|Kitchen exhaust fan||✓||✓||✓|
|Toilet tanks and bowls||✓||✓||✓|
|Whole house fans||✓||✓||✓|
|Built-in microwave oven||✓||✓||✓|
|Pest control services||✓||✓||✓|
Axiom provides coverage for duplicates of certain systems or appliances already available in the base plan. For example, if you need coverage for more than one washer or dryer, you can purchase additional coverage for an additional $8 per month. The prices for add-ons range between $2–$19 per month.
|Limited roof leak||$10.00|
|Wet bar refrigerator||$4.00|
|Each additional refrigerator||$4.00|
|External pipe and enhanced slab||$10.00|
|Free standing freezer||$4.00|
Home Entertainment Coverage Options: Axiom Home Warranty provides coverage for several home entertainment devices, such as a single television, receiver, soundbar/speaker set, DVD/Blu-ray player, and gaming system.
Plans in Nevada cost $9.00 more than those in California. Customers can choose between monthly premiums or paying the full cost upfront. By paying for your home warranty upfront, you can get two months worth of coverage for free.
Pricing of Axiom Home Warranty
|State||Axiom Essentials Plan||Axiom Preferred Plan||Axiom Signature Plan|
|California||$39.00 per month $390.00 per year||$56.00 per month $560.00 per year||$68.00 per month $680.00 per year|
|Nevada||$48.00 per month $480.00 per year||$65.00 per month $650.00 per year||$77.00 per month $680.00 per year|
Axiom Home Warranty doesn’t clearly state the service call fee amount on their website, but several customers claim to have paid a $65 service fee, which is less expensive than the $75–$125 industry average.
Axiom Home Warranty Reviews
Axiom Home Warranty is not a Better Business Bureau (BBB)-accredited business and has an F rating due to 19 filed complaints and for failing to respond to 14 complaints. While the majority of customer reviews note a lack of professionalism, less than ideal communication practices, and delays in servicing emergency claims, there are some customers who have had a positive experience.
Here are a few BBB reviews below:
“Thank goodness for Axiom, whom we have a warranty with. They sent out a repair tech when my fridge stopped cooling. He came out on time, was able to fix the fridge, and cleaned up nicely when he was finished. I really appreciate Axiom’s warranty and service.” — Margaret F. on 6/20/2019
“This business is very unprofessional and needs to be shut down. They do not honor your contract and do not call back or conduct business in a professional matter. Crooks smh.” — Drake P. on 11/26/2019
How to Make a Claim with Axiom Home Warranty
When a covered system or appliance stops working, you can file a claim with Axiom Home Warranty through its mobile app or through your online account. Axiom will then connect you with a pre-screened service provider to help diagnose the issue. Axiom only works with contractors who have applicable state and trade licenses, general liability and workers compensation insurance, and a history of outstanding customer satisfaction.
After a contractor is dispatched to your house, the home warranty company will charge you a service call fee that goes directly to the independent contractor and covers the inspection, diagnosis, and repair costs. If the item can’t be repaired, the contractor will replace the item. Once the work is complete, the contractor will be reimbursed for all the work by the company.
The This Old House Reviews Team rates Axiom Home Warranty a 6.7/10. Though Axiom Home Warranty offers decent coverage, a low starting service fee, and a convenient mobile app, it’s available in only two states, isn’t transparent with service fee costs, and doesn’t have a sample contract for potential customers to review.
Preferred Provider: American Home Shield
As a home warranty alternative, the This Old House Reviews Team recommends American Home Shield as the best overall home warranty provider. American Home Shield has been in the business since 1971 and services all states except for Alaska.
AHS offers homeowners extensive coverage and customizability across its three plans. ShieldSilver™ covers major household systems, including heating, electrical, and plumbing. ShieldGold™ provides coverage all the systems in ShieldSilver while adding kitchen and laundry appliances to the plan.
American Home Shield’s most popular package is ShieldPlatinum™, which offers coverage for 23 systems and appliances alongside additional benefits like coverage boosts and roof leak coverage. We have found ShieldPlatinum’s coverage to be among the most comprehensive in the home warranty industry, and it comes at a reasonable price.
Homeowners also get the flexibility to choose from three service fee options: $75, $100 or $125. The higher the service fee, the lower your monthly premium will be.
American Home Shield vs. Axiom Home Warranty
|Provider||American Home Shield||Axiom Home Warranty|
|Plan options||ShieldSilver™ ShieldGold™ ShieldPlatinum™||Axiom Essential Plan Axiom Preferred Plan Axiom Signature Plan|
|Contract length||12 months||12 months|
|Repair guarantee||30 days||Unknown|
|Availability||49 states, except Alaska||Available in only California and Nevada|
|Best for||Coverage||Home Entertainment Coverage|
|Years in service||Since 1971||Since 2015|
Our Rating Methodology
The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our Reviews Team at firstname.lastname@example.org.