Axiom Home Warranty, which started in 2015, initially provided home warranty services in Nevada and California. However, the company ceased operations in 2019 and was acquired by Home Services Club. While Axiom no longer exists, you can consider Home Services Club or other top home warranty providers for home system and appliance protection.
Our Take on Axiom Home Warranty
Axiom Home Warranty’s only available in two U.S. states, has five years of industry experience, and has a B- rating from the Better Business Bureau (BBB).
Pros
- Provides coverage for home entertainment systems
- Contractor base consists of pre-screened and pre-qualified technicians
- Has a mobile app that allows customers to renew contracts, file claims, and track the progress of service requests
Cons
- Plans only available in California and Nevada, while most competitors operate nationwide
- Doesn’t have a sample contract available, unlike most reputable providers
- Not clear with coverage caps or service fee amounts
Axiom Home Warranty Plans, Coverage, and Pricing
Axiom Home Warranty offers three coverage plans: Axiom Essentials, Axiom Preferred, and Axiom Signature. The covered items in each plan may vary based on your location and property type.
The Axiom Essentials plan is the company’s base coverage package that protects 22–23 systems and appliances, with the exact number depending on whether you live in Nevada or California. The Axiom Preferred plan extends the protection under the base plan to cover air conditioning, AxiomTouch, and an Eco Upgrade. The Axiom Signature plan is the company’s most comprehensive coverage option that stretches coverage to include your kitchen refrigerator, clothes washer, and clothes dryer.
Here’s an Axiom Home Warranty plan overview for homeowners who live in California. Note: Axiom’s home warranty coverage in Nevada is slightly different.
Coverage Breakdown By Plan
| Home Systems and Appliances | Axiom Essentials Plan | Axiom Preferred Plan | Axiom Signature Plan |
|---|---|---|---|
| Attic and exhaust fans | ✓ | ✓ | ✓ |
| Ceiling fans | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Garage door opener | ✓ | ✓ | ✓ |
| Instant hot water dispenser | ✓ | ✓ | ✓ |
| Plumbing system and stoppages | ✓ | ✓ | ✓ |
| Sump pump | ✓ | ✓ | ✓ |
| Water heater | ✓ | ✓ | ✓ |
| Built-in bathtub motor and pump | ✓ | ✓ | ✓ |
| Central vacuum system | ✓ | ✓ | ✓ |
| Ductwork | ✓ | ✓ | ✓ |
| Heating system | ✓ | ✓ | ✓ |
| Kitchen exhaust fan | ✓ | ✓ | ✓ |
| Pressure regulator | ✓ | ✓ | ✓ |
| Toilet tanks and bowls | ✓ | ✓ | ✓ |
| Whole house fans | ✓ | ✓ | ✓ |
| Built-in microwave oven | ✓ | ✓ | ✓ |
| Circulating pumps | ✓ | ✓ | ✓ |
| Electrical system | ✓ | ✓ | ✓ |
| Garbage disposal | ✓ | ✓ | ✓ |
| Pest control services | ✓ | ✓ | ✓ |
| Range/oven/cooktop | ✓ | ✓ | ✓ |
| Trash compactor | ✓ | ✓ | ✓ |
| Air conditioning | ✓ | ✓ | |
| Axiom Touch | ✓ | ✓ | |
| Eco Upgrade | ✓ | ✓ | |
| Kitchen refrigerator | ✓ | ||
| Washer and dryer | ✓ |
Axiom provides coverage for duplicates of certain systems or appliances already available in the base plan. For example, if you need coverage for more than one washer or dryer, you can purchase additional coverage for an additional $8 per month. The prices for add-ons range between $2–$19 per month.
Optional Add-Ons
| Add-ons | Price |
|---|---|
| Washer and dryer | $8 |
| Pool and spa equipment | $19 |
| Well sump | $9 |
| Limited roof leak | $10 |
| Wet bar refrigerator | $4 |
| Entertainment package | $18 |
| Each additional refrigerator | $4 |
| External pipe and enhanced slab | $10 |
| Free standing freezer | $4 |
| Wine refrigerator | $4 |
| Water softener | $7 |
| Axiom Touch | $9 |
| Eco Upgrade | $2 |
Axiom Home Warranty also provides coverage for several home entertainment devices, such as a single television, receiver, soundbar and speaker set, DVD and Blu-ray player, and gaming system.
Plans in Nevada cost $9 more than the home warranty plans in California. Customers can choose between monthly premiums or paying the full cost upfront. By paying for your home warranty upfront, you can get two months worth of coverage for free. Below is a breakdown of the average home warranty costs with Axiom.
Axiom Home Warranty Cost
| State | Axiom Essentials Plan | Axiom Preferred Plan | Axiom Signature Plan |
|---|---|---|---|
| California | $39 per month $390 per year | $56 per month $560 per year | $68 per month $680 per year |
| Nevada | $48 per month $480 per year | $65 per month $650 per year | $77 per month $680 per year |
Axiom Home Warranty doesn’t clearly state the service call fee amount on its website, but several customers claim to have paid a $65 service fee based on Trustpilot reviews, which is less expensive than the $75–$125 industry average.
Axiom Home Warranty Reviews
Axiom Home Warranty is not accredited with the BBB and has a B- rating.
- While the majority of customer reviews note a lack of professionalism, less than ideal communication practices, and delays in servicing emergency claims, some customers have had a positive experience.
Here’s an example of a positive and negative review for the company:
“Thank goodness for Axiom, whom we have a warranty with. They sent out a repair tech when my fridge stopped cooling. He came out on time, was able to fix the fridge, and cleaned up nicely when he was finished. I really appreciate Axiom’s warranty and service.” —Margaret F. via the BBB
“This business is very unprofessional and needs to be shut down. They do not honor your contract and do not call back or conduct business in a professional matter.” —Drake P. on Nov. 26, 2019
How Do You Make a Claim with Axiom Home Warranty?
When a covered system or appliance stops working, you can file a claim with Axiom Home Warranty through its mobile app or through your online account. Axiom will then connect you with a pre-screened service provider to help diagnose the issue. Axiom only works with contractors who have applicable state and trade licenses, general liability and workers compensation insurance, and a history of outstanding customer satisfaction.
After a contractor is dispatched to your house, the home warranty company will charge you a service call fee that goes directly to the independent contractor and covers the inspection, diagnosis, and repair costs. If the item is beyond repair, the contractor will replace it. Once the work is complete, the contractor will get reimbursed for all the work by the company.
Is Axiom Home Warranty Worth It?
Though Axiom Home Warranty offers decent coverage, a low starting service fee, and a convenient mobile app, it’s available in only two states, isn’t transparent with service fee costs, and doesn’t have a sample contract for potential customers to review. We believe there are other home warranties that are worth it if you are outside of these parameters.
Preferred Provider: American Home Shield
As a home warranty alternative, we recommend American Home Shield (AHS) as the best overall home warranty provider. American Home Shield has been in the business since 1971 and services all states except for Alaska.
AHS offers homeowners extensive coverage and customizability across its three plans. ShieldSilver covers major household systems, including heating, electrical, and plumbing. ShieldGold provides coverage all the systems in ShieldSilver while adding kitchen and laundry appliances to the plan.
American Home Shield’s most popular package is ShieldPlatinum, which offers coverage for 23 systems and appliances alongside additional benefits like coverage boosts and roof leak coverage. We have found ShieldPlatinum’s coverage to be among the most comprehensive in the home warranty industry, and it comes at a reasonable price.
Homeowners also get the flexibility to choose from two service fee options of $100 or $125. The higher the service fee, the lower your monthly premium.
American Home Shield vs. Axiom Home Warranty
| Provider | American Home Shield | Axiom Home Warranty |
|---|---|---|
| Plan options | 3 | 3 |
| Contract length | 12 months | 12 months |
| Service fee | $100–$125 | $65–$95 |
| Repair guarantee | 30 days | Unknown |
| State availability | 49 (excluding Alaska) | 2 (California and Nevada) |
| Best for | Comprehensive coverage | Home entertainment coverage |
| Year founded | 1971 | 2015 |
Our Rating Methodology
We evaluated each home warranty company using a detailed rating methodology to assign scores objectively. Our research included discussions with company representatives, requests for quotes, analysis of sample contracts, and insights from focus groups and homeowner surveys. We also tested 11 home warranty providers for their sign-up and claims process and conducted secret shopping.
We used the collected data to evaluate each provider across six key categories that are essential when choosing a home warranty. We assigned a point value to each provider in every category, with a total possible score of 100 points. The final scores were then converted into a 5-star rating system.
Here’s a breakdown of the weighted factors:
- Coverage: This category evaluated the comprehensiveness of each provider’s coverage, including unique items. Companies with extensive coverage and higher annual limits received the highest scores, while points were deducted for long waiting periods or depreciation policies that reduced payouts.
- Cost: We analyzed average monthly prices and service call fees, giving the highest points to companies with competitive pricing and no hidden charges.
- Trustworthiness: We reviewed customer ratings on trusted sites like the Better Business Bureau and Trustpilot, considering how companies handled complaints. Providers with high ratings and strong guarantees scored better, while ongoing legal issues resulted in lost points.
- Plan transparency: We assessed the clarity of terms and policies in contracts and on company websites. Companies with transparent contract details received more points.
- Customer support: Companies that offered multiple ways to file claims, provide quick responses, and ensure easily accessible support tend to receive higher ratings.
- Flexibility: Providers that offered more plan options, a broader add-on catalog, and customer-friendly cancellation policies scored higher.
