Are you thinking about purchasing a home warranty with American Home Shield or AHW Home Warranty? These are two of the best home warranty companies in the industry, offering coverage plans that protect your systems and appliances from expensive repairs. Keep reading our American Home Shield vs. AHW Home Warranty comparison to learn more about each provider’s plans, pricing, and customer reviews.
American Home Shield vs. AHW Home Warranty: Side-by-Side Comparison
American Home Shield
AHW Home Warranty
This Old House rating
Get a free quote
ShieldSilver™, ShieldGold™, ShieldPlatinum™, and optional add-ons
Systems, Appliances, Combo, and optional add-ons
49 states (all except Alaska)
45 states (all except California, Iowa, Missouri, Oklahoma, and Washington)
Years in business
*AHW settled a class-action lawsuit in November 2021 alleging that contrary to what the company previously advertised, AHW has been active for only three years. The suit also alleged that the company had falsified positive customer reviews. In the settlement, the company agreed to pay almost $150,000 in customer restitution and civil penalties.
Pros and Cons of American Home Shield
|Covers damage due to rust and corrosion, which is uncommon within the home warranty industry||Doesn’t cover Alaska|
|Customers can receive discounts on name brand appliances||Is more expensive than AHW|
|Provides generous coverage caps on major systems and appliances|
American Home Shield is one of the most well-known home warranty providers in the industry and offers three coverage plans to homeowners. To receive $50 off of a new plan, call American Home Shield at 844-529-9298 or fill out this form.
AHW Home Warranty is a relatively new provider in the home warranty industry and offers three impressive coverage plans, a variety of optional add-ons, and coverage in Alaska. To receive $100 off your plan, request a free quote from AHW by calling 866-605-8194 or submitting this simple form.
American Home Shield vs. AHW Home Warranty Coverage
American Home Shield and AHW Home Warranty each offer three home warranty plans. However, AHW offers more optional add-ons than American Home Shield.
American Home Shield Coverage
American Home Shield offers three plans: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. ShieldPlatinum combines coverage for up to 23 systems and appliances with extra perks like roof leak coverage. ShieldSilver covers important home systems, and ShieldGold covers essential appliances and systems.
Compare American Home Shield plans below:
AHS Coverage Breakdown
|Systems and Appliances||ShieldSilver™||ShieldGold™||ShieldPlatinum™|
|Plumbing and Stoppages||✓||✓||✓|
|Ranges, Ovens, and Cooktops||-||✓||✓|
|Freestanding Ice Maker||-||✓||✓|
|Garage Door Opener||-||✓||✓|
|Built-In Food Centers||-||✓||✓|
|Roof Leak Coverage||-||-||✓|
American Home Shield offers five optional add-ons:
- Electronic extended warranty
- Well pump
- Pool and spa
- Septic pump
- Guest units up to 750 square feet
AHW Home Warranty Coverage
AHW offers three plans: a Systems Plan, Appliances Plan, and a Combo Plan. The Appliances Plan covers seven appliances, the Systems Plan covers eight home systems, and the Combo Plan combines the coverage of these two plans and adds protection for an instant hot water dispenser, garbage disposal, attic fan, ceiling fan, bathroom exhaust fan, doorbell, kitchen fan, and exhaust hood.
Here’s what each AHW Home Warranty plan covers:
AHW Home Warranty Coverage Breakdown
|Plans||Systems Plan||Appliances Plan||Combo Plan|
|Central AC System||✓||✓|
|Central Heating System||✓||✓|
|Plumbing and Plumbing Stoppages||✓||✓|
|Hot Water Heater||✓||✓|
|Garage Door Openers||✓||✓|
|Refrigerator with Ice Maker||✓||✓|
|Stand Alone Freezer||✓||✓|
|Oven, Range, Stove, and Cooktop||✓||✓|
|Instant Hot Water Dispensers||✓|
AHW Home Warranty offers 19 optional add-ons:
- Sump pump
- Limited roof leaks
- Ice maker
- Additional washer/dryer
- Pool and spa
- Additional central heating unit
- Additional central AC unit
- Lawn sprinkler system
- Septic system
- Whole-house humidifier
- Additional microwave
- Central vacuum
- Well pump
- Wine refrigerator
- Secondary refrigerator
- Water softener
- Additional oven
- Additional dishwasher
- Additional hot water heater
American Home Shield vs. AHW Home Warranty Cost
AHW Home Warranty offers a cheaper monthly premium than American Home Shield. Regarding service call fees, AHW offers a $75 standard service call fee for all customers, while American Home Shield allows customers to choose between $75–$125 for their service fee.
Note: With American Home Shield, a lower service fee will likely lead to a higher monthly premium, and a higher service fee will likely result in a lower monthly premium.
Note: Your specific home warranty cost will depend on the square footage of your home, the plan you select, and where you live. Because of this, we recommend getting quotes from both American Home Shield and AHW Home Warranty before signing up for a plan.
Home Warranty Cost Comparison
|Company||American Home Shield||AHW Home Warranty|
|Monthly Premium Cost||$40–$57 per month||$40–$49 per month|
|Service Fee Deductible||$75–$125||$75|
American Home Shield vs. AHW Home Warranty Reviews
American Home Shield and AHW Home Warranty are both accredited by the Better Business Bureau and earned a B rating from the organization.
Home Warranty Reviews Comparison
|Company||American Home Shield||AHW Home Warranty|
|Number of customer reviews on BBB webpage||6,267 reviews||778 reviews|
|Average BBB customer review rating (out of 5 stars)||2.9 stars||3.3 stars|
American Home Shield and AHW Home Warranty both offer home warranty plans that include comprehensive coverage for a variety of home systems and appliances. American Home Shield has more experience in the industry and serves more customers, but AHW offers more optional add-ons. Both providers offer reasonably priced plans.
Because of its history as an industry leader and its extensive plan options, we recommend American Home Shield for most homeowners, especially those seeking coverage for systems and appliances with undetectable pre-existing conditions. We do not recommend AHW at this time due to its recent settlement of a class-action lawsuit alleging fraud.
Frequently Asked Questions
Our Rating Methodology
The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.
Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.
To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:
- Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
- Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
- Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
- Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.
To share feedback or ask a question about this article, send a note to our Reviews Team at email@example.com.