American Home Guard Review
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American Home Guard was a Pennsylvania-based company that opened in 2013 and shut its doors abruptly in 2018 after a flood of complaints and negative reviews revealed the company to be a scam. Customers who had committed to policies before American Home Guard closed were unable to successfully contact the company or receive refunds. This is a worst-case scenario for home warranty customers.
Choosing a home warranty company that’s trustworthy can be challenging, especially if you’ve never bought one before. To help you out, we did the work for you—we’ve reviewed a variety of recommended home warranty providers and selected ones that offer comprehensive coverage, have affordable plans, and provide quality customer service. Liberty Home Guard is our top pick because of its extensive list of more than 40 add-ons and its high customer ratings on independent review sites such as BBB—the highest scores of any home warranty provider we’ve reviewed.
This review will dive into American Home Guard’s reputation, plans, and customer ratings and offer alternative home warranty companies to homeowners looking for coverage.
Top-Rated Home Warranty Picks
Since American Home Guard is no longer in business, here are our top-rated home warranty alternatives.
| Company | BBB Rating | Monthly Cost | Service Fee | Visit Site |
|---|---|---|---|---|
| NR** | $49–$59 | $65–$125 | VISIT SITE | |
| B | $29–$89 | $100–$125 | VISIT SITE | |
| B- | $44–$47 | $60–$75 | VISIT SITE | |
| B | $42–$82 | $100–$125 | VISIT SITE | |
| B | $35–$94 | $75–$125 | VISIT SITE | |
| B+ | $44–$58 | $70 | VISIT SITE | |
| B+ | $30–$56 | $100–$150 | VISIT SITE | |
| A | $27–$61 | $65–$100 | VISIT SITE |
Preferred Provider: Liberty Home Guard
Unlike American Home Guard, Liberty Home Guard is a reputable business that offers quality services and a wide range of plans. Additionally, while American Home Guard offered coverage in only 38 states, Liberty Home Guard provides coverage in all 50 states. You can learn more in our expert review of Liberty Home Guard.
Liberty Home Guard offers generous coverage limits of $2,000 for most essential systems and appliances and 42 unique add-on options so you can customize your plan. It also boasts the highest customer review scores across third-party review sites of any home warranty company we’ve reviewed.
American Home Shield
American Home Shield (AHS), not to be confused with American Home Guard, is a veteran in the home warranty industry and one of the best home warranty companies available. AHS offers three coverage options—ShieldSilver™, ShieldGold™, and ShieldPlatinum™—with plans ranging between $40-$58 a month.
American Home Shield is ideal for those who want to customize their coverage, have generous coverage caps, and receive 24/7 customer service. AHS may not be a good option for you if you want to choose your own technician or live in Alaska.
- Read more: Our Detailed American Home Shield Review
First American Home Warranty
First American (FAHW) offers two coverage plans and has been a leader in the home warranty industry for over 35 years. What distinguishes it from other home warranty companies is its First Class Upgrade optional coverage, which covers systems and appliances if they were improperly installed, maintained, or modified.
First American may be a good choice for people who own an older home and are unsure about their system and appliance health. It may not be the best option if you own a new home with brand new appliances and systems that are covered under a manufacturer’s warranty.
American Home Guard Reviews
- American Home Guard had very negative customer reviews on its Better Business Bureau (BBB) page. In 2017, the BBB identified a pattern of complaints against the company. American Home Guard never resolved the underlying problems that upset customers.
Here are a few reviews from American Home Guard customers:
“This company denied my claim because they said they don’t cover electrical. What?!!! My AC quit working in the summer heat of Florida and I had a licensed contractor affidavit that the issue was NOT electrical even though there is no indication that electrical is not covered. Run from this Company, RUN!” — Larry C. on 1/17/2017
“Total scam!!! Was offered a discounted warranty but was never sent a confirmation or any policy. After multiple attempts and layers of false statements promising to send the policy, it to date has never arrived. This goes back to May of 2018. It is now August 29. These people are professional scammers. Buyer beware! Have filed [a] dispute with MasterCard.” — Boze on 8/29/2018
American Home Guard Warranty Plans and Pricing
American Home Guard offered three coverage plans: one for systems, one for appliances, and a comprehensive plan, plus optional add-ons. Since the company has closed, plans and cost breakdowns are no longer available.
Our Rating Methodology
The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score on a 5-point rating scale.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.