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AIG Home Insurance Review

Author Icon By Brenda Woods Updated 02/29/2024

In This Review: Our Take | Pros and Cons | Cost and Discounts | Coverage | State AvailabilityCustomer Reviews | Conclusion | Comparison | Company Information | FAQ | Methodology

Although states do not require homeowners to purchase home insurance policies, many homeowners choose to. In exchange for a monthly premium, homeowners get a high degree of financial protection from costly repairs and replacements when the unexpected occurs, from fire and windstorms to theft and vandalism.

Choosing the right provider for you can be challenging because not all homeowners insurance companies are the same. Insurers can differ in terms of coverage, availability, quality of customer service, additional benefits, and more. The This Old House Reviews Team has created this comprehensive AIG home insurance review to help you determine if the company is the best fit for your home’s needs.

Compare Homeowners Insurance Policies
Answer a few simple questions and we’ll take care of the rest.

Our Take

American International Group (AIG) offers home insurance primarily as a companion policy to other forms of insurance the company provides. In general, you cannot sign up for a lone homeowners insurance policy. Its home insurance policies are only available for high-value homes.

AIG only offers one home insurance coverage package, but it has many perks, including a cash settlement option, extensive endorsements, and many discounts. We give AIG home insurance an overall score of 82.65 out of 100 on key metrics like coverage, availability, and customer service quality.

On AIG’s Better Business Bureau profile, complaints cite issues with refunds and reaching customer service. Reviews note delayed payments and echo difficulty reaching customer service.


Pros and Cons

Compare the advantages and disadvantages of AIG home insurance.

✔ Cash Settlement
✔ Wildfire Protection Unit
✔ High limits on valuables
✔ Available nationwide

✘ In general, AIG’s home insurance is only available as a companion policy
✘ No online quote tool
✘ Restricted to high-value homes


How Much Does AIG Home Insurance Cost?

The exact cost of AIG homeowners insurance depends on many factors, including your property value, its size, the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more. There is no online quote tool, so you will need to call a representative to set up an appointment to discuss your portfolio over the phone.

Discounts

AIG offers a wide variety of discounts to lower your premium:

  • Protective devices
  • Multi-policy
  • Central station burglar alarm
  • Residential sprinkler system
  • New home
  • New homebuyer
  • Renovated home
  • Gated community

Coverage

AIG offers one package for homeowners insurance: the Private Client Group package. It contains all industry-standard protections, as well as some less common perks.

AIG Coverage

TypeDescription

Dwelling + other structures

Covers the home’s interior and exterior structure, plus detached structures like sheds and garages

Personal property

Covers your personal property, including furniture, clothing, appliances, and electronics, in the case of a covered loss

Loss of use/Additional living expenses

Covers the cost of temporarily living outside of your home due to covered damage or destruction

Personal liability

Covers legal fees in the event you are sued for injury or personal property damage to a guest

Medical payments to others

Covers medical expenses of a guest who gets injured at your home, regardless of fault

AIG also offers the option for a cash loss settlement reimbursement in the place of a rebuild of your home if it gets destroyed.

The insurer offers a wide range of optional add-on endorsements to help you customize your coverage.

  • Unlimited building ordinance coverage
  • Food spoilage
  • Water backup
  • Landscaping coverage
  • Loss assessment coverage
  • Green rebuilding cost coverage
  • Lock replacement coverage
  • Equipment breakdown coverage

State Availability

AIG home insurance is available in all 50 states. Click on your state below to discover the top insurance providers in your area and compare them against AIG home insurance:

Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming


Reviews of AIG Home Insurance

AIG holds a B rating from the Better Business Bureau (BBB) and is not accredited. Its headquarters profile has only negative reviews. On the BBB, AIG home insurance reviews are not separated out by types of insurance.

Kathleen H. said:

“AIG is terminally delaying payment of a small life insurance policy from my mother in law who passed away before Christmas 2019. They continually switch us to different offices, different managers and state ‘something is missing’ from our documentation; which nothing is missing. Something should be done about insurance companies who delay payment in hopes that the consumer will give up.”

Justine J. said:

“I have a life insurance policy with AIG. I can not get through by phone to discuss the letter they sent me. There is no email available online or in letter. Number on the letter is disconnected. Five other phone numbers online have failed as well. I have made payments to them for 15 years and I can not get through to them. The website number is only a sales agency not affiliated with AIG American. I am at a loss for words. I received a number to try from the sales agent. I have been on hold for 25 minutes and still no one has answered.”


Our Conclusion

For those who qualify, AIG offers solid homeowners insurance. In addition to all standard coverages, AIG offers a variety of endorsement options as well as a cash settlement option if you’d prefer that to a full rebuild. Unfortunately, AIG homeowners insurance is primarily available as a companion policy to an existing AIG policy, meaning you usually can’t purchase a standalone one. Also, the policies are only available to insure high-value homes. We give AIG home insurance an overall score of 82.65 out of 100.

To find the best provider for your needs, we recommend getting quotes from multiple home insurance companies that serve your area:

Compare Homeowners Insurance Policies
Answer a few simple questions and we’ll take care of the rest.

AIG vs. the Competition

See how AIG stacks up against some of its top competitors on key metrics.

Comparison

TypeDescription

Dwelling + other structures

Covers the home’s interior and exterior structure, plus detached structures like sheds and garages

Personal property

Covers your personal property, including furniture, clothing, appliances, and electronics, in the case of a covered loss

Loss of use/Additional living expenses

Covers the cost of temporarily living outside of your home due to covered damage or destruction

Personal liability

Covers legal fees in the event you are sued for injury or personal property damage to a guest

Medical payments to others

Covers medical expenses of a guest who gets injured at your home, regardless of fault

*Lemonade home insurance is available in AZ, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI


Company Information

  • Company name: AIG
  • Company type: Public
  • CEO: Brian Duperreault
  • Year founded: 1919
  • Headquarters: 175 Water Street, New York, New York 10038
  • State availability: 50
  • BBB rating: A+

Other Homeowners Insurance Resources


Frequently Asked Questions about AIG Home Insurance

FAQ About AIG Home Insurance

Does AIG do home insurance?

AIG insures high-value homes primarily as companion policies to existing insurance policies in all 50 states.

Is AIG a good insurance company?

For home insurance, AIG is a solid company, offering all standard protections in addition to some attractive endorsements and many discount opportunities.

Who has the best home insurance rates?

Of the companies we have evaluated, Lemonade, Costco, and MetLife have some of the best home insurance rates.


Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations.

With that in mind, we created an objective rating system to score each home insurance company. Here’s what that review process looked like:

  • We analyze the information on each company’s website. This allows us to determine what products and services are offered by each home insurance provider.
  • We get a sample quote from the companies by either talking to a sales representative or by using the online quote tool. This tells us what a policy looks like and costs.
  • We test customer service by talking to a company representative, finding out their hours of operation, and determining what technological features are available for customers.
  • We update all of this information on a continuous basis, storing it in a proprietary database that allows us to compare dozens of home insurance companies against each other.

With this data, we created a rating methodology to score each home insurance company. Our rating system is a weighted, 100-point scale based on the following factors:

  • Coverage (30): We rated home insurance companies higher if they offered the six main types of homeowner protection—dwelling, other structures, personal property, loss of use, liability, and medical payments to others coverage.
  • State availability (7.5): Companies scored higher if they covered more states than their competitors.
  • Customer service (15): This factor is based on our communications with the company representatives, as well as the companies’ claims and quotes processes, availability throughout the week, and customer service information found on their websites.
  • Technology (12.5): Technology can increase the efficiency of filing and tracking home insurance claims. Companies scored higher if they had technology options like mobile apps and online chat functions.
  • Reputation (20): We gauged trustworthiness based on years of experience and Better Business Bureau ratings.
  • Additional benefits (15): Companies that offered optional features, like discounts and endorsements, scored higher than competitors that didn’t.

The This Old House Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.