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Progressive Home Insurance Review 2021

Progressive makes home insurance easy with a user-friendly website and impressive online tools—but the company operates as a broker, not a direct insurer.

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Your home is likely your most valuable asset and the largest purchase you will ever make. With that kind of commitment, you should protect your home with a home insurance policy.

It can be confusing to choose the best home insurance company, as providers often differ in coverage, customer service, availability, and more.

To alleviate those concerns, The This Old House Reviews Team has created a comprehensive Progressive home insurance review to help you determine whether purchasing homeowners insurance through this company is the right option for you.

To get home insurance quotes in your area, call 855-948-5219 or enter your zip code in our free quote tool:

Table of Contents

Our Take on Progressive Home Insurance

Progressive is best known as one of the largest auto insurance companies in the country, but it also offers home insurance.

The company offers extensive, user-friendly online tools to help homeowners calculate costs, including the HomeQuote Explorer tool and Name Your Price tool.

The company provides basic coverage and a series of discounts in all 50 states. However, like some other large auto insurers, Progressive acts as a broker.

Customers with Progressive homeowners insurance policies will have to work with third-party companies to handle claims, which may pose an inconvenience to some. This contributed to Progressive’s overall score of 89.90 out of 100. On Progressive’s Better Business Bureau profile, complaints often relate to the poor handling of claims.

Pros & Cons of Progressive Home Insurance

Compare advantages and disadvantages of Progressive homeowners insurance.

Pros & Cons

Pros Cons
Pros Cons
HomeQuote Explorer tool and Name Your Price tool Operates as broker, underwritten by third-party partners
Available nationwide Coverage and discounts may vary by provider
Many discount options Customer service quality may vary by provider
Strong financial backing

Progressive Home Insurance Coverage

Progressive offers all of the basic home insurance coverage, consistent with the industry standard.

What’s Covered with Progressive Home Insurance

Coverage Type Description
Coverage Type Description
Dwelling Covers the cost of repairing or replacing the home’s interior and exterior, along with any additional structures
Personal property Pays for covered losses of personal possessions, including clothing, electronics, and furniture
Personal liability Covers attorney fees, court fees, and any damages if someone is injured on your property
Loss of use/additional living expenses Pays for additional living expenses if your home is temporarily uninhabitable due to damage or destruction, like accommodation and dining
Medical payments Covers medical expenses if someone is injured in your home

The company offers very few add-ons, and these might vary depending on the individual partner.

Add-on Coverage

Add-on Coverage Description
Add-on Coverage Description
Water backup Covers cost of water damage from sump pump or sewer system
Personal injury Pays for legal fees from personal injury lawsuits, ie slander, wrongful conviction, false arrest

Progressive offers the Single-Deductible Benefit for customers who bundle their auto and home insurance policies. If both your home and car are damaged in the same event, you will only pay one deductible.

Progressive Home Insurance State Availability

Progressive offers home insurance in all 50 states through its various partners.

Progressive Home Insurance Cost

The exact cost of Progressive homeowners insurance depends on a variety of factors, including your property value, size, and materials, the location you live in, the coverage limits you select, the insurance deductible you choose, and more.

Because Progressive is a broker, the costs might vary from partner to partner.

To make finding quotes easy, Progressive offers the HomeQuote Explorer tool, which allows customers to compare Progressive’s quotes to its competitors’ quotes.

The Name Your Price tool allows prospective customers to indicate how much they wish to pay, and Progressive shares any coverage options that fit that desired price.

Progressive Homeowners Insurance Discounts

Progressive offers a wide variety of discounts to lower the cost of your homeowners insurance policy. Each quote may have different options, so checking discount opportunities when you get your own is important.

Here are some typical savings for Progressive policyholders:

  • Multi-policy: Discount for bundling your home insurance with any other Progressive insurance (auto, boat, etc.)
  • New home: Savings for newly constructed homes
  • New purchase: Pay less for a recently purchased home, even if it isn’t brand new
  • Protective devices: Discount for features like fire alarms, automatic fire sprinklers, and burglar alarms
  • Paperless: Savings for switching to exclusively paperless account
  • Quote in advance: Discount for receiving your quote 10 or more days before your policy begins
  • Pay in full: Savings for paying in bulk in advance

Customer Reviews of Progressive Home Insurance

Progressive is not accredited by the Better Business Bureau but holds an A+ rating from the organization. However, the company only holds 1 out of 5 stars from customer ratings.

Here’s what some people had to say about their experience with Progressive.

Rena B. said:

“I know insurance companies often get a bad rap. I want to share my story because I am just so grateful to the team at Progressive I’ve been working with, especially my claims agent. The day I put my claim in, she called back within a half hour. She called again the very next day. She got an adjuster out to me the VERY next day I arrived home. Outstanding customer service so far in regards to a situation that would have left my family and me heartbroken otherwise. Well done.”

Lena said:

“I have had auto insurance through Progressive for 20-years, and homeowners insurance through the company they own, ASI, for 2...I had a pipe break in my bathroom. I ended up being displaced for six months! I was never able to contact the claims adjuster. I had to make a call to the main number to get any information on my claim. Even when including his supervisor in my communication I would still not receive communication for weeks. They ended up not covering damage to personal items, and provided zero communication about it. They made a very stressful situation so much worse!!!”

Our Conclusion

Progressive is a well-known company with strong financial backing. Its homeowners insurance offerings encompass basic coverage and only a few add-ons, but there are many different discount opportunities available.

However, Progressive is a broker and does not provide insurance to homeowners directly.

This adds a layer of complexity to customer service communication and means that costs and coverage might vary from partner to partner. This lowered Progressive’s overall score slightly to 89.80 out of 100.

In order to find the home insurance policy that is right for you, we recommend getting quotes from multiple providers in your area by calling 855-948-5219 or entering your zip code in the tool below:

Progressive vs. Other Home Insurance Companies

Compare Progressive home insurance against other top home insurance providers.

Progressive vs. Other Insurance Companies

Provider Progressive Lemonade Amica®
Provider Progressive Lemonade Amica®
Our score 89.90 83.50 96.60
Get a free quote Not available through This Old House lemonade.com Not available through This Old House
State Availability 50 23* 47 (not available in AK, FL or HI)
BBB Rating A- B+ A+
Years in Business 83 5 113
24/7 Claims Service
Protective Devices/Safety Features Discount
Bundling Discount
Mobile App
Underwrites own Policies X

*Lemonade home insurance is not available in AK, AL, AR, DE, FL, HI, ID, KS, KY, LA, ME, MN. MY, NE, NH, NM, NC, ND, RI, SC, SD, UT, VT, WA, WV

For more in-depth comparisons, refer to the following resources:

Progressive Home Insurance FAQs

Who underwrites Progressive’s home insurance policies?

The insurance policies are underwritten by a variety of partners, including American Strategic Insurance (ASI).

Does Progressive have homeowners insurance?

Progressive offers homeowners insurance as a broker working with third-party companies to provide basic coverage and add-ons.

Does Progressive have online quote tools?

Progressive has several user-friendly online tools to help customers find quotes, including the comparison tool HomeQuote Explorer and Name Your Price.

Company Information

  • Company name: Progressive
  • Company type: Public
  • CEO: Tricia Griffith
  • Year founded: 1937
  • Headquarters: 6300 Wilson Mills Rd., Mayfield Village, OH 44143
  • State availability: 50
  • BBB rating: A-

Our Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:

  • Coverage (30)
  • State availability (7.5)
  • Customer service (15)
  • Technology (12.5)
  • Reputation (20)
  • Additional benefits (15)

Our Reviews Team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.